Excellent experience. Everyone was courteous, kind and knowledgeable. No mask mandate. That’s a big plus for me. I will continue to use 20/20 eyeglass, from here on out.
Great experience. From walking in to walking out, everyone was pleasant to work with. Dr Hollander was awesome. He examined my eyes and made sure all my questions were answered. Odette was patient and very helpful with me, picking out my frames. My wife and I both are very happy with our experience and will be back
This was my first visit to the 20/20 store in Winter Park / Casselberry. From the moment I walked in, everyone in the store greeted me. Special thanks to Chloe who helped me pick out my new frames. And she gave me a great price on the whole package too ! And I want to thank Jean, who ever so masterfully adjusted my bifocal lens, so that I no longer have to tilt my head back, to look at the computer! Great job to everybody else who handled my purchase! I will always come back to this store !
Had a great experience coming here. My glasses had a loose spring and I needed a new pair. I was able to walk in and pick out glasses very quickly. The lady that helped me was straightforward and honest with my choices and worked with me. She also got the glasses to me within the same week. Everyone I met was super nice and I had the “master” aka known as Anthony adjust my glasses to fit perfectly. I would definitely recommend!
Wow!!! We had to come to the Winter Park location to see the in house Dr….and just wow!! I was thoroughly impressed with friendliness and helpfulness of the staff! But, the Dr. himself was superb and his bedside manner was unmatched! I will make the drive from Deltona from now on. Customer Service means everything to me and expect the best and that is what I got! I highly recommend this team and location!!
Great place. Loved the doctor, the gentleman that helped me pick my glasses, and the young lady that gave them to me when they were ready. Very happy!
Received exceptional service at this store. I was attended to very fast and everyone was so kind and friendly. I even got a great deal on my specs which made me very happy! 😊
I really enjoy going here for glasses. Yesterday I was there and was helped by Andrew. He was very helpful and knowledgeable. It made the buying process very easy. I returned today and picked up both pairs. They were perfect and cute. Thanks Andrew and 20/20.
The people are awesome and the selection of frames is phenominal!! I support family owned companies and would not go anywhere else!!
From the phone call to make an appointment at the Winter Park office, spoke with Alejandro, good telephone manners, info and service. Excellent service and professional. Exceptional service from Jean. And the Dr. Was a sweetheart ❤👍
Great experience every time I come here. They gave me a great price for the glasses that fit perfect for my face. Helped me pick out the best ones from their huge selection of frames. Great place!
Everyone was very friendly and attentive. Best customer service I had experienced in a long time! And I will absolutely be returning.
Odette was so patient helping me find the perfect frames. She made sure to keep within my budget. The eye doctor was so skilled in helping me see. My experience was better than I would of imagined. I will go to you every time now even if you are out of network (which I was because I needed glasses now not later).
Staff and doctor were wonderful! Extremely friendly group of people all willing to help!
Staff is AWESOME... and my glasses are super cute and not too pricey.
The staff was incredible and they made me look forward to the next time I need to get new eyeglasses! Had a good sale even got polarized prescription sunglasses.
They made me drive 45 minutes to tell me they dont accept my health insurance, real bad experience. I have good coverage, $500.00, but no, they wanted to sell me the glasses with discount
Awesome awesome awesome!!! Every single person was great!! Doc was pretty punny! Anthony helped me find frames and cashed me out! 2 fresh pairs ofglasses coming up!!!!
Everyone there was very friendly, helpful and professional from the moment I walked in! A special thank you to Brittany and the time she took in helping me decide on the right frames and lenses. She had a wonderful and patient personality during my long indecisiveness! I highly recommend this store & will definitely use them again as my future needs arise!
The staff is very helpful and friendly. Glasses were perfect and I got them quicker than expected! Awesome job!
Everyone was friendly, professional, courteous and kind. It was a lovely experience, the doctor was phenomenal. I found him to be competent, punny, witty and caring. I had to come back for additional testing on my eye. I may have some unique additional concerns with my eye. There was no additional charge he gave me a couple options to consider for my future eye health care. Appointment were timely, offers a free beverage service, Coffee or sodas (refrigerator under the desk) it was just a very good and pleasant experience
Was a great experience. The employees were very kind and patient as well as the doctor. I will be going back for a followup on my contacts but I can say it had a welcoming environment.
I live an hour and a half away from this location and the trip was well worth it! They are so nice, patient and Just make you feel so welcome. I used to go to the Melbourne location but came here because my daughter needed glasses same day. Melbourne location could use some training from this location here! Can’t wait to come back and get my glasses next at this place! Dr and staff are amazing!
Why should I be charged for bringing my own frames after I have spent $137 for my lenses. Brittany was nice that’s was the only thing good about my. Experience
Had a great experience here. Everyone was friendly and knowledgeable.
I visited on July 12 to ask for help on my reading glasses and the service was excellent and the staff were very friendly.
Great customer service! From setting up an appointment to selecting the right glasses, it was a very good experience. Dr. Hollander was thorough and hilarious. Brittany and Anthony were very helpful, attentive and super friendly. Overall great experience, definitely will recommend them to others.
I went to this office about 3 years ago I was going to a private office before until I didn’t have insurance my 3 girls needed glasses so you can only imagine the amount of money I spent. They needed glasses again last month and to be 100% honest I did shop around before I made the appointment with 20/20 again and nothing can compare to them because to me it’s more than just money my girls are really shy I appreciate the staff so much the doctor is amazing and Jonh let me not start on him blessed his soul he got my girls talking making jokes been themselves and that to me is worth every penny I spend in this office ( winter park ) they are amazing you pay for what you get a great service great and clean environment friendly staff amazing doctor and quality of frames so yes I do recommend this place and I will most definitely come here again and again thank you so much
Great service, glasses ready in less than 24 hours
Service was quick, nice, and affordable. I watched everything get sanitized before I used it or wore it. Ill definitely keep coming back for sure.
Super friendly and fast service thank you guys!
I went to the Casselbury/Winter park location, and everyone there was wonderful!!! I love my new glasses!
Great experience. All staff were extremely helpful, even when picking up. Great store!!
Walked in early from my aptment. Every one was really nice and welcoming. Great people u have working their. Glasses were way more expensive that I thought they would be. Was told 700 with my own frames. Explained I cant afford and they crunched the number down and walked out paying 500 for 1 fame and lenses. But you have to see. Was told 2 weeks then pick up. So I will update it when I get the glasses. But so far so good.
Everything went smoothly, and I am sure that my new glasses will be great!
I was there at least an hour great customer service that DR was a sweetheart
Started out with a welcome greeting. Eye exam seemed thorough and sanitary. Dr. H was efficient and seemingly funny! Tim helped with info and picking out frames. Team worked well together and shared their experience with each other. My first experience wearing glasses and progressive lens as well. Glasses were ready in 2 1/2 hours!!! They explained how to adjust to wearing them and reassured me to call if I needed to. As Anthony said,” The fun is just beginning!” My eyes are in their care and thank you 2020 Eye Superstore (WP/Casselberry) for making my life a little brighter!!
Nicest folks with the best customer service experience. I went back to get two times to get my progressive lens adjusted and I was blown away with the care and patience of Jean and Anthony who are the lens specialist. Lovely people, Excellent service. I highly recommend this place.
Have been doing business with this store for many years. Dr. Hollander, Tim, & Jean made for an amazing experience yet again. Highly recommend! Thank you
Very good service good people twenties running eyeglasses
I got Glasses for the first time in my life! 20/20 was the best they took me in the same day and had my glasses ready the next afternoon! I’m ready for a big week at work and not seeing well was really stressing me out! Dr. Watson was very thorough in my exam and helped me understand my changes in my site. Anthony was patient and knowledgeable during the difficult choice of choosing glasses. He actually made it fun!
Dear 20/20 Eyeglass superstore,You upsold me to polycarbonate lenses. You then had to downgrade my lenses because Polycarbonate doesnt work for my eyes.You then kept all the money I paid for polycarbonate instead of working with the customer on a solution.Not a happy customer.Go to LensCrafters or especially ZENNI if you know your prescription.
The customer services is Excellent!!. Every time I had to go there for any questions or concern the staff do his best to help me. Specially Britany; she went to extra miles more than once to ensure I was satisfied and happy with my glasses. I definitely will come back! 😎
Everyone was very friendly, professional, and helpful. They got everything I needed incredibly fast. Cant wait until I need my next pair so I can come back!
Everyone was really helpful and knowledgeable. Tim made the frame selection process super easy and quick. Would definitely recommend to anyone looking for a new pair of glasses
Tim was extremely helpful and patient. He did not mind that we changed our minds a million times. He gave honest and great opinions and helped us reach a decision!
Awesome place to visit. Everyone is super friendly, especially the guy that help us personally, Anthony. Our insurance didnt cover us like we expected, and i was worrying that the price would be outrageous, but they gave us a kid discount and we left with a pair. This is my 6yr old daughter first glasses. She got to try on all the ones she thought were cute, and they were all super cute. She got herself two pink.
Fantastic customer service. Went above and beyond to earn our business. Anthony was outstanding. We will be back!
Staff was so friendly and helpful! So amazing
Great service! I cam see again!
The time and care given during the exam and fitting was appreciated. Good service, good conversation and an overall good experience!
Walked in and greeted with a very nice hello, explained my needs, got the contacts needed and order was made, Paid the bill and out in about 10 min great service from this store always.
I went in this past Sunday for my appointment. I was there on the wrong Sunday. Even though there were many patients there, the staff was extremely courteous and was able to get me in and out very close to the time I had planned. I want to thank Renzo, Melissa and Maury for their excellent work. I am seeing great with my new contacts lenses.
Great place! I got my contacts here and the doctor took his time to explain everything. He was very thorough to make sure I came out properly fitted. Along with the courteous staff and a good selection of frames, I enjoyed my time here. 👓
The staff is very attentive and helpful and i got my glasses the same day!
Had a great time, staff were very nice in helping me Choose a frame that matched my style! Brittany was very Smart and took care of what I had and needed! I love my Zeiss HD Transitions! Thanks 2020!
Five stars, flawless experience! We came as new patients and were guided from start to finish. Shoutout to Renzo, Dr. Hollander, and Tim for a great time and fantastic service. We will be back for sure
Everyone was very helpful and the exam process was quick and easy!
We have been customers at this store for many years, so when my husband was in a serious auto accident and his glasses went missing, I called them frantic for help. He was not able to go into the store himself and Odette went above and beyond trying to find the same frames locally but was unsuccessful. I went into the store and the two of us managed to find a pair of similar frames. They were ready the next day and Jean came out to the car to adjust the frames for my husband. Odette and Jean were extremely helpful in getting him a new pair of glasses within a couple of days. I would definitely recommend this store.
Never had glasses before but I knew something was going on with my vision. My husband and I made our appointments literally 2 hours before our appointment times. Staff was very friendly and followed social distancing guidelines without coming across rude or cold (which seems to be an issue at a lot of places lately). My husband got his glasses pretty early the following day. Because of my lenses they said it would be 7 days; 3 days later I got a call saying they were ready. Overall, great experience... a little bit of a drive but I would definitely make the drive in the future for new glasses. 🤓
Great job on my glasses all the employees were great. A+++
I was so impressed by Dr Winn’s concern for the perfect contact lens fit. It was moving and touching to me, because that was the first time anyone was concerned about how my lenses fit. The staff were helpful and friendly in helping out picking my lenses and frames that fit my vision needs. It was the best eyewear experience ever!!! I can’t wait to go back. Thank you all!!!
Excellent service and staff 100% recommended 👀
Quick, easy, and affordable!
I recommend 20/20 Eyeglass in Winter Park. They are great at what they do. Just got a pair of glasses from them, fit is perfect 👌🏻. Thank you
Wonderful customer service from start to finish. There were safety protocols in place which I appreciated. I definitely reccomend them!
This store always help me out when i need answers and help. Very friendly
BEWARE!! They tell you the exam is $39 and deducted from the cost of eyeglasses purchased. They dont tell you that a contact lens exam is extra and not deducted from anything you purchase. So, you walk in thinking you get your exam and can purchase eyeglasses at a discount (basically a free exam), and then they tell you its $189 for the exam and want to sell you glasses you can get at Americas Best for half the price. I typically do not accuse people of being dishonest on purpose, but when they admit that I couldve been misinformed, and make no efforts to rectify the situation...even though I did not finalize the services they charged me for (proving that I am not trying to get something for free)...sorry, but they are SCAMMERS.
Great place to buy glasses, and they stand by their products. Cheri was a terrific salesperson when I bought my glasses. I fell asleep wearing them and when I brought them back she asked Anthony to help fix my bent hinge. He was a magician, no time at all, they looked like new.. And the best part there was NO COST. It is definitely the place to shop when you need glasses.
We’re happy that we found 20/20 eyeglass for my daughter, all the staff are great and they keep the place clean and sanitized.
I just loved everything about this place. Tim was just amazing and such a huge help. He was not a 10 but an 11!!!!
Everyone is super nice and helpful. The exam was quick and accurate and its got a good amount of choices for glasses. They also sanitize the glasses people try on. Temperature checks too
This place is awesome. I needed a pair of glasses to replace ones I lost while on a trip. Went in on a Monday morning no appointment and was taken care of promptly. The staff especially cheri were all happy to assist me in picking out some frames. The selection was vast and pricing was fair and flexible. I would come here again or would refer family and friends here hands down! Thanks!
A very good service and friendly please.Glasses are ready very fast. A lot of glasses to choose from and affordable prices.Thank you 20/20 Eyeglass.
Great customer service. The eye test was on time and quickly reviewed by the doctor. Staff promptly responded me all my cuestions and they quickly provided me my new glasses in no time.
Friendly staff and knowledgeable. Ive never had to wait. Glasses are a little pricey but things are more expensive these days if you want something more than the basics. Everyone was wearing a mask and keeping proper distance during this pandemic, that was a must for me. And they were ready the next day...
Ive been coming here for years. As always the staff was helpful, friendly and my glasses were ready in just a few hours.
Great experience. The staff is very professional, knowledgeable and courteous. The doctor is fantastic. The inventory is great and good prices.
Excellent customer service and very caring employees! They made sure that I was happy and satisfied and told me to call if I had any questions or concerns. I highly recommend 2020 to everyone!
Jani was very helpful and helped me translate. Overall great experience since it was my first visit for an eye exam. Took care of me quick and no hesitation at all!
They are always very helpful and i appreciate their policy of free upkeep maintenance on my glasses. They fitted my perscription to the industry i work in to protect my vision! I love my glasses! Fashionable and comfortable!!
Great place. Fast service. Best prices in town and surrounding cities.
The Dr and the staff are wonderful. A bit pricey but worth it.
Ive been coming to 2020 since 2004. Ive gotten every pair of glasses Ive owned from here. Every single time I come the service is amazing. The staff is truly here for their customers and they always go above and beyond to make sure you leave here satisfied. I will truly never go anywhere else.
They were helpful and ordered my eyeglasses from the manufacturer quickly without a hitch. They were nice and professional strongly recommend.
We love the service from this place. The staff is super friendly & helpful.i am very picky and they are super patient & informative. The doctors are all super professional & friendly. We have been getting glasses here for over 10 years! Wouldn’t go anywhere else.The Costello Family
Anthony was very helpful and great customer service
Great staff and service! Got both glasses exactly how I wanted them and I felt comfortable being here!
Good service, but I don’t agree the price between insurance or none.
My experience was immaculate and they had great customer service and good cleanliness I loved my experience
They were very respectful and helpful!
Awesome experience! I had my puppy chew through my glasses on a Saturday night. This was the only location near me that was opened on a Sunday! So that to me is HUGE! Then came the staff. Employee Kad was an amazing help! Greeted me as soon as I walked in the door and made sure I was in good hands throughout my time in the building! I will definitely be returning and recommending! Kudos!
My family came here for glasses. They have a great selection of frames to choose from. The prices were great. All of the staff is very helpful and courteous. I am very happy with my new glasses!
Great friendly service! My husbands glasses needed repair. The tiny screw came out of his wire framed glasses. We were in Winter Park and stopped by 2020 Eyeglass Superstore. They repaired his glasses in minutes and didnt even charge us. They were so kind and friendly. They had a nice selection of frames and so glad I stopped in. Will definitely be back and recommend their services.
Excellent place to get eyeglasses. Fast,friendly, and knowledgeable. They have a deal for everyone😃
Very pleasant with the service. Everyone was very professional. Frames were on sale
Great Customer Service. Got my glasses right away. Anthony and Nate helped me so much. I suggest this location 100 percent.