Brian(Aloma Avenue store) is a ROCKSTAR! He was incredibly knowledgeable, patient, friendly, and engaging while taking the time to transfer data from my mothers old iPhone to her new one. Brian is the kind of employee that every company should have. AWESOME JOB!!!

Jasmine And Nephtali we’re extremely helpful and patient with me transferring over from Sprint! They answered all questions and made sure I understood each step of the process. They also had great conversations with me while we waited the long period for my new phone to update!

Everything is great in this store. All people are friendly and helpful. Kimberly answered all my questions patiently and was impressively knowledgeable. I wasnt ready to make a decision the first visit so she gave me her cell number for any other questions. When I did go back to purchase the phone, she was very thorough about the billing, which is rather complicated because of the trade-in offer. It took so little time for the purchase that I was out of the store quickly. Thanks, Kimberly!

From Ashley to the manager this team has it all together. My problems were solved with no out of pocket money. I was even educated on when to turn my 4g phone in. Thank you Ashley for a job well done.

Kimberly was amazing she really gave me so many options on upgrades and switched my SIM card from sprint to T-Mobile she was awesome

Nephtali was very informative, and helpful. Super excited for our new phones. I appreciated the great customer service.

Nephtali was excellent and real knowledgeable and guide us through everything highly recommended nobody can tap the amazing costumer service he have

Nephtali was awesome he give me the best offer that he possible could, I highly recommend him and the store, definitely will come back for my next upgrade.

Nephtali and Jasmine I never experience a group of employees was so eager to work and help you and then when they did they were very knowledgeable and very kind to run me through everything I needed to know and I truly appreciate that...

Ash was great! Helped us get a great deal on watches and new phones! Thanks Ash!

Allison and Nelson did a great job advising me about new products and business services offered by T-mobile.

Nephtali was awesome!! If the boss sees this the needs a raise!!! Amazing customer service. As a customer service rep myself...he deserves all the kudos!!! T-Mobile needs to know they have a good one!!

Called with a couple of questions about my recent plan/phone upgrade. I was helped by Nephtali, who provided amazing service and went out of his way to help me out and cleared up a lot of the confusion and worries I had.

I’ve been to this location a couple of times and the customer service has exceeded my expectations. Nephtali and BJ were very helpful, courteous and professional. All of my questions and concerns were resolved. I was very happy and I was able to save money on my services. Thanks!!!

Ashley s. Was fantastic. Great up seller

Nephtali was a Huge help and he had so much patience with all my questions. Customer service is on 1000%. He informed me on every thing I asked and more. Very knowledgeable. Didnt leave any detail out. Thank you so much.

Nephtali Highly recommend was really knowledgeable explaing things would definitely come see him again or refer somebody totally worth it Thank you for your service Really satisfied

This was an awesome experience. I had many and diverse requests for my account and phones and the team was superb. My associate Jonathan was very patient and explained everything perfectly. They never seemed upset I had so many things I needed fixed. Previously another T-Mobile store had misinformed me about a purchase and the manager at this store (DJ) was very knowledgeable and processed a refund for me. All I can say is go to this store, what a great experience!

Staff were great. Very friendly and helpful.

Great Staff! Extremely knowledgeable and friendly! Fast service. Kimberly was such great help and made our experience flawless!

Naphtali had amazing customer service helped my brother get a new phone fast and easy. Definitely ask for him at T-mobile.

Nephtali was so informative & helpful! I’m so glad we found this Aloma location!

Nephtali was amazing! Made my trade-in process smooth. Excellent customer service!

The most enjoyable experience in the process of getting a phone. The salesman Naphtali was fantastic y’all come on by and check him out

Kimberly was amazing and answered all my questions. Was very helpful throughout the process and I highly recommend asking for her help.

Thank you for the amazing service Andrea you made the process simple, quick and provide plenty of information for our plans.

Naphtali was a excellent representative IStrongly recommend him.

Amazing customer service, Allison was amazing best Service on the market come to Aloma T-Mobile

This store was amazing!!!! Kimberly was the first person in months that was able to help me, she was so kind and so helpful!! She is amazing at her job!!

Some Really Good Service Nice Staff Nephtali Helped Me Bro Is Cool As Can Be

Neftali was very attentive and friendly service. Highly recommended.

Had a great time with Kimberly and Ashley!! Great Customer service skills and vibes!!

Thanks Kim very helpful will be back to me my fold

LOVE this location! BJ and Kimberly were AMAZING!

Allison did superb service A+

Jamsine and Ash are the best !

To get a SIM card replacement it has taken me two days and several hours of waiting time. And I’m still here waiting supposedly just to “pick my new sim and go” however the store manager has been helping one customer for a long time. If my issue is 30 seconds and their issue is 2 hours, shouldn’t he help me first? Terrible management of time.

Nephtali was great.....

Nephtali awesome I

Employees talk to you without a mask despite their company sign saying everyone must put masks in the store!! Also, provided me with misinformation on the jump program which drove to wrong purchase.

Came by store initially to upgrade iPhone 6 to iPhone 7. Manager clearly explained the differences between the 7, 8 and plus phones and purchase vs lease. I leased an 8 plus and am so happy I did. Leasing makes a lot of sense because I change the phone every two years. I sent my phone back to Sprint and got a monthly $20.00 credit. This was a great non pushy buying experience. I will be back to this location for future upgrades.

Great service! I’ve been here multiple times and they really care about their customers. They were able to very easily swap my iPhone 6 SIM to my iPhone 6+ and get the service up within minutes.Some sprint stores just try to sell you upgrades, and $10 SIM cards when you don’t need it. I’m leaving this review because I literally had the opposite experience at another store earlier today. So don’t waste your time with other stores unless you’ve been there before. I HIGHLY recommend this one if it’s in your area! A++++

I like the Sprint store. This one on Orlando Ave has knowledgeable staff who are a big help and they are not pushy to sell you what you dont want. A friendly staff and where I always go when I have a question.

The staff is phenomenal. The manager is very professional and treats others with a great deal of respect. He was very knowledgeable on an issue I had and was able to help identify the issue and point it out to the sprint reps on the phone. Kudos to the entire time.

Great service by Kim

While the people at this location are very helpful, it is unfortunate they work for a terrible company.The number I had until recently I had for 7 years, I had it transferred to Sprint from my previous provider. At the beginning of my time as a Sprint customer everything was going well, for most of the 3 years. Troubles started happening in July of last year. On my account I had 6 lines active. I went to have one of these lines deactivated. When I got to the store I was told I had to call a specific phone number for cancelling services with Sprint. Which I thought was interesting because every time I contacted support they would send me to the store.So July, I called that number and told them to cancel it, I paid off the phone that was associated with that line. A month later I get my bill and see the line was not cancelled, so I contacted them again, this repeated every month until November. In which time I was cancelling 2 other lines on my account, my kids left their phones outside and it rained. I decided they werent responsible enough for cell phones yet. Called in paid off the amount left owed on the phones and cancelled the lines. The rep told me I had 4 lines still active... Wait 4? I should only have 3. The illustrious line I have been calling since July to cancel was still active. I go through the hassle again to deactivate this line. December comes around, and guess what? The 3 lines that were supposed to have been cancelled are still active. To which I decide to get a new provider. My account was in good standing and everything was paid off.I go to transfer my number that I have had for 7 years to the new service, and it gets declined. Reason? Invalid Pin Which is interesting because I had to use that pin every time I called in or went into the store. I also, got a text from Sprint saying they are reviewing my number transfer request and it can take several days. So I bite the bullet and just get a new phone number. I call Sprint immediately afterwards to cancel all my services. Guess what? All 6 lines were still active! shocker right? Anyways the rep says the service will still be active because I already paid for those days, I told her I didnt care and to just cancel the service, she says they cant do that, so I verified that it would be cancelled at the end of the time and I would not get billed for the next month. She says that is correct and I would received a return kit in the mail within a week. No return kit, call back, get told i will receive it within a week. Verified my address was correct this time. Every week since then I called because I never received the kit, these reps are adamant that I use the return kit and that the store cannot take them.March comes around, and they take a Nice chunk of money out of my account. Confused I call them and the excuses I got were ridiculous:You havent returned the lease phones so we still have to charge you for service. - Um I have contacted you every week about returning those phones, it literally isnt my fault you havent received them.You still have a line that is active. - The line I called and told you to cancel every month for half a year?Your number (my actual number) has usage. - Funny, that phone was turned off physically since I called and told your rep to cancel my services, and waiting to be placed in a return kit.Sprint, will charge you and continue to charge you for services you cancelled, they will not update your account when you ask them to. The only thing they are good at is selling you stuff, and taking your money. Not to mention Paying half the price of a 1% difference in service Tell that to my co-workers who have full bars of service with Verizon and Spectrum, and I had 0 bars of service.

Was in the market for a new phone and Tyrell and Kevin took excellent care of me. They took the time to answer all my questions and show me how to use my new phone. Definitely recommend this store and the excellent staff!

I really wish I could do more than 5 stars. Tyrell and Kevin are absolutely wonderful, and always go above and beyond to provide excellent customer service and a fun experience. Thanks a bunch, guys!

This store is run by top-notch associates who have customer service above most in the cell business. Id most especially been impressed by my experience with the store manager, a true phenom in customer relations.

Excellent customer service here. they actually listen to you and talk with you not at you. I would recommend if you are looking for service or need repairs.

Guy opened up early for me, took care of the issue quickly. Good solid quality service.

This sprint store is the best. They took care of me and I was out of there within an hour. Great people.

This store has exceptional customer service. Octavious assisted my husband and I in purchasing a phone for our daughter. He was patient and thorough with all of our questions. I will definitely return to this location.

Went into this store to switch from Tmobile and the staff was so helpful. They helped me understand how their leases work and how good the plan and coverage is. Overall I had a great experience and I ended up switching my whole family from Tmobile to sprint. Best customer service I’ve ever had!! Definitely would recommend this store!

One guy here has an awesome name and everyone else was very helpful in getting me the exact phone I was looking for at a decent price. All in all the energy was very inviting and I recommend coming to this store for excellent customer service.

Outstanding service techies really know there stuff, they have always been able to solve my issues and Tyrell is always willing to provide solutions for my growing business

Ive been coming to this location since they opened almost a year ago. The atmosphere is great and they do their best to provide you with the best experience possible. I Love this location and the manager, Tyrell Hickman is amazing. byeeeeeeee

My experience at this location was great..the employees were extremely friendly and I felt right at home, i came in with a broken phone and left with a brand new iPhone 7plus and saved more money than I expected..God is Good & Sprint is too💕

7 months ago I came here had the worst experience with customer service. But today is the opposite. I brought my mom here to purchased her iphone that she have with her lease that had ended few days ago. Kiara provided such a great help for my mom. She stayed with my mom the whole hour dealing with customer service on the phone giving my mom and Kiara hard time just to pay for it. Thanks Kiara, my mom is so thankful for help your help!

Octavius is really nice with all the clients! Thank you!

We walked in to fix an issue with our account and the manager himself was screaming and laughing and joking around so loudly that my mother and I could not even here the representative speaking to us. They initially didnt know what we were talking about regarding our account and had to call sprint customer service to figure out what to do when we had already done that prior. Please do yourself a favor and just go to the Sprint in Oviedo. Way better service there

Excellent service - the staff are all very knowledgeable and friendly.

My grandmother went here the other day with my son to get a phone they gave my son a Tennessee area code phone number called to have issue fixed said they changed number over the phone still not resolved..she has to go back still..why would you give someone a Tennessee number

The people that work here are lazy and not willing to do anything. I asked to trade my phone at 7pm and she said she would close at 8pm.

BEST CUSTOMER SERVICE EXPERIENCE

Horrible horrible horrible . Every month my bill comes up higher they tell you one price and next thing you know it was all a lie when your bill comes in . Having so many issues with this account ready to move to another company . Never had any issues with my old company come here and it’s a joke every month . Stay away

Great Service.

You will get nothing but Outstanding Service the same way that I receive every time I go in there !

They lie about much for everything dont go here

Nephtali super excellent service I recommend it

Great service. Neftali assisted me and is very communicative, very experienced, and very honest in his service. I recommend it!

Excellent service, which is why my family and I have been with you for years. Thanks to Nephtali for her excellent attention to us.

Thank you Neftali for the good service with us.God bless you 🙏Thanks Neftali for your good serviceGod Bless You 🙏

Excellent attention, very good service, good explanation of all the promotions attended by Nephtali ....

Nephtali is an excellent worker, very good attention, we give him all the points that he has perfect

Thanks for the good serviceNephtali

Very kind and professional