The company called the morning of and let me know that we were the next stop after the current one. Tech called on his way with a time estimate. The tech was very professional and kind, helpful, and knowledgeable in the field. Originally scheduled a routine check-up for our unit since we just purchased the home in February. During our inspection of the home, the inspector noted a humming noise when the heater turned on. We advised the tech of that at the beginning of the appointment and he was able to pinpoint the problem and fix it quickly same day! He even showed us the difference between the bad part and the new part he was putting in. We were extremely impressed with this company and will definitely use them again. Highly recommend!

Chris was my awesome professional service tech. He was very attentive & listened to all my concerns. He is very knowledgeable of his job. He is an asset to this company. Give him a monetary bonus. Thank you and appreciate you Chris!

Technician Amin was very professional and passionate about everything during the repair, One of the best technicians to ever serve my home!

Chris came out to my house and quickly identified the cooling issue. He fixed it promptly. He was also very knowledgeable and educated me on how to maintain my HVAC system. I was very well pleased. I have a service plan agreement that I plan to renew every year. This is a great company!

Excellent communication and great response time. We had several competitive offers and ultimately went with another company for HVAC replacement, but I would not hesitate to call One Stop Cooling and Heating in the future. I would recommend them to friends and family.

Chris installed our range/microwave vent to the outside and we were very impressed with his work. In addition, he programmed our thermostat and saved us at least an hour trying to do it ourselves! He was very personable and knowledgeable. Thank you Chris!

Jim called and stated he was running a little late and would be at my residence in 30 minutes. Jim arrived arrived as he stated and was very professional and reviewed my needs for air conditioning. He said he would email me his quote later that day, which I did receive.

This company provides great service and has extremely knowledgeable staff like Richard who was entrigule in helping me fix my air circulation issues in my home. Before One Stop I had over a 5° difference between the area where my thermostat is located and my master bedroom. Now the difference is only around 1° in the summer during the middle of the day. Richard did not seem like your average sales person, but more like an expert on HVAC systems. I highly recommend One Stop services.

Kamal was extremely helpful, ac duct cleaning and uv light installation. Everything was cleaned up and put back into place. Very professional and respectful! Kamal did a great job!

I can’t say enough positive things about this company! Responsive, fair, professional, outstanding.

This people installed my brand new system 6 years ago but never registered it with the manufacturer. Had they done it, I would have a 10 year warranty instead of 5. Now I need to replace parts and I have to pay for these expensive parts out of pocket. They gave me some poor excuses and washed their hands off it. Very rude and condescending people on the customer service line. They literally said that if I had called them for service before the 5 years were up, they might have caught that they failed to register it. They only had 60 days to do so. Great strategy to get you pay for parts they put a mark up on.

Our Service Tech, Big Man arrived to service our AC unit with his usual friendly smile and cheerful personality. He clearly knows what he is doing and gets down to business immediately. He pointed out some issues and gave us suggestions on servicing our unit every 90 days and how to reduce our electric bill with some simple changes to the thermostat. Job well done. Thanks

I’m not certain who the technician was that was supposed to come to the house. We were given a window from 1-6 on a Saturday, then 6:00 came and went. I had my phone attached to me all day. It appears someone may have called me at 7:24pm, but I was already out and didn’t notice the call until this morning. Thank goodness I actually have a/c, but something IS wrong with the dampeners (again) and it needs fixed. But now it runs CONSTANTLY, making my power bill extraordinary. This isn’t my first disappointment with One Stop, but it’s the first time saying so. I give everyone the benefit of the doubt. If whomever the tech was, had contacted us before 6:00, letting me know he was swamped, I would have understood. Just be professional and make the call. And not 1.5 hrs after. That’s not professional. But alas, I’m stuck. In a contract. Wth

I purchased a home with Taylor Morrison and One Stop was the company that did the A/C installation with all of the duct and vent work. The unit has worked fine for the three years I have been in the house however I have notice condensation around the handler for quite a long time. I have had them out twice over the last three years to discuss the condensation however nothing came of it. I honestly thought it wasnt a big deal (maybe the drain but the drain has always been clear). Eventually I noticed that the base boards around the part of the house with the handler, were separating from the walls. I applied more silicone figuring it was just the house settling. They separated more and we noticed that the laminate floor across from the handler was bubbling up. Finally I called an independent Inspector to come out and tell me what was wrong with my house. The inspector went in my attic to check for roof leaks but found that a/c ducts were not connected as well as they should have been. He used an infrared camera which showed almost all red (hot) except around the connection point where some blue (cold) was leaking out. When the inspector told me what he found, he told me that the mixture of hot and cold air was condensing and the moisture is flowing down the interior walls. He also used a moisture tester on the walls and they all were saturated.I have reached out to One Stop to ask for help which they completely refuse to do. I understand that it has been three years since they installed this however, they have been to my house twice over this time and neglected to find the problem. I know mistakes happen but One Stop will not even reach out to me. All I asked was for help and now I am going to have a large bill for another A/C company to come and fix their mistake as well as have new sheet rock, laminate flooring, and base boards installed.

My a/c was broken and One Stop sent someone within a few hours. Great communication regarding arrival. Chris K. was very professional and helpful. He explained the issues and repair options very clearly.

Our AC stopped working and One Stop had a service tech come out right away! Chris was really great. He repaired the issue and answered all of my questions. He was very informative. I will definitely be using them in the future!

Very satisfied with One Stop. Customer service is great and they always answer your calls. Technicians are very knowledgeable and helpful! Chris has been exceptional with todays visit. Be sure to keep contract current with them. Its so important in this Florida weather.

Kahal did a very thorough job cleaning the ac ducts. He was conscientious and professional. I am very satisfied

We have a mini split air unit and they were priced right and quality unit at the time of purchase...they stand behind their products and service nicely ... very happy

Service tech was awesome - identified and fixed the issue right away, and explained everything along the way.However, the appointment booking process was abysmal. I called first thing Thursday morning to schedule an appointment; they told me there were no appointments available that day but theyd schedule it for the next morning. I called back at 1 PM the next day (Friday) after not hearing from a tech all morning, and the receptionist rudely informed me that my appointment was not until Saturday morning.

Jamal, The One Stop service technician, was terrific. He called and emailed in advance of the appointment, explained clearly what maintenance work was needed and provided an estimated completion time. Finally, he was courteous, professional and very customer focused. Outstanding Service !!!

Had an issue in the evening. Arrived in less than 2 hours. Fixed issue that was missed on previous visit. Fixed with no fuss and no charge

Chris helped us figure out why our A/C unit and thermostat stopped working. He was quick to solve our issue and very professional with great communication. My husband and I highly recommend his service.

Very disappointed after the guy flew in and out. I spent $250 and he said it was fixed. Later to discover it was not. I should of reversed the payment after i asked why he did not even test the outside unit, and the excuses started to flow. Then he started to make excuses that were not remotely true. I’m a builder and caught this guy in a lie around being restricted by law, when I advised him that was not true he switched it to company policy. Now that it is not working again I may just block payment through my bank.

I am absolutely thrilled with the customer service & expertise of the One Stop Team. Josh was my service technician and he diagnosed my A/C challenge within 5 minutes of inspecting my unit. I was back up and running in no time...at a very fair price. Highly recommend this team!

One Stop has been my AC service for the last 7 years. Great company, up front service plan, and punctual service techs. Never a complaint.

Chris was great! He was professional, knowledgeable and thoroughly completed all the repairs timely. Very pleased with his service!!

This was our first time using One Stop Cooling & Heating and is the only company we will use from now on. We were very impressed with Johnathan & Kamal, from the messages letting me know they were on the way to Johnathan quickly and correctly diagnosing the problem, ordered the part and installed it the next day. They left the work area clean . This company is honest and trustworthy. You will not be disappointed.

Sandy Josh Trish thank you for everything youve done my wife who is going through cancer treatment is feeling a lot better now do you guys have professional outstanding courteous and knowledgeable I will recommend one stop to anybody who asked me about AC repairs thank you thank you thank you love you guys stay safe

Kamal, my service tech was very professional and personable. He kept me informed of when he would arrive and what he was doing with my AC maintenance every step of the way. He was knowledgeable and explained any issue and suggested solutions. Very nice person to work with!

1Stop installed a new system at home and have been great every time I’ve had an issue (not many, includes a snake that got whipped around in the unit and I thought the fan blades were coming off), and very punctual on maintenance. 1Stop is my go-to for anything A/C and Heating…

The technician was knowledgeable and pleasant. He diagnosed my problem quickly and provided temporary relief while we wait for delivery of a new condenser coil.

Lamorris (AKA Big Man) was professional and provided useful advice on system maintenance. His service was quick, thorough and efficient. We are always happy with One Stop Cooling.

Josh the a/c repairman was great. He was professional, smartand explained everything to my wife and me. If you call one stop ask for Josh.

Tech Chris saved the day with his on time arrival, experience for immediate results and suggestions for future use of my unit. Great Job!

Weve had the same technician for 8 years and has always been professional, courteous and on time.

One Stop installed two new air conditioners in my house in Spring of 2020. Over the next year the float/shutoff switch on downstairs A/C unit failed twice, leading to two insurance claims for water/mold remediation, new drywall, and new flooring.Given the tremendous cost and damage of having this issue occur twice to an AC system that was less than one year old, I called One Stop to ask them to a) replace the return box under the unit (which had mold on it and Roto Rooter could not remediate) and b) install back up shut offs for both AC systems (given two failures of the primary shut off switch!).I felt this was a fair ask of One Stop because I didn’t go after them to pay for all the damage their system caused when it failed twice in its first year.I called One Stop several times over the course of a week to speak with Alesha, and was told at various times that she was in a meeting, was at another branch, etc, but would return my call. She never did. However when I called I often heard background conversations about this issue. It seemed that she was dodging me, so I asked for someone else to speak with and was given Tony B’s number with the explanation that he was higher up in the company. I left messages for Tony several times to no avail until my wife called and threatened to sue One Stop for damages.Tony finally called back and agreed to have someone change the box and install two back up shut offs. On the day his installers came out, they had only one new shut off switch and apparently no idea that they needed to change out the return box. I called Tony and he finally had them change the box and install one back up sensor. I asked Tony about the backup for the second system (given it had the same shut off switch as the one that failed twice) and he pretended to not remember that he had agreed to replace this.Tony finally agreed to send someone out to put the back up on the second system. He acted like he was doing me a tremendous favor. Tony said it would take a day or two. It’s been over a week since then, with multiple unsuccessful attempts to reach him.I don’t think One Stop stands by their work or their promises. I feel that adding a second backup sensor after two failures of their shut off switch caused two large insurance claims and a lot of damage isn’t a big ask. The kicker to all this is that, I just tested the float/shut off switch installed by One Step a week ago (which was their third attempt) and it doesnt work! I would not advise using this company for installation or maintenance.

Just replaced our existing HVAC system and chose One Stop Cooling & Heating, LLC (1SC&H) to do the installation. Want to recognize Edwin C, Katie, Jose G, Tito, and Steve F for their professionalism, Knowledge, service, and attention to detail in completing this install. Kudos to management on their training, personnel, and customer satisfaction policy. All of this is what makes you so successful. Thanks for all you did for us.

Kamal was very courteous and did his work professionally. He called beforehand to inform that he is coming. He wore work shoots on his shoes. He inspected the inside and outside units. He should be commended for a great job.

Josh is THE BEST!!!! Excellent customer service, professional, knowledgeable and honest. We highly recommend him! Call One Stop for any hvac needs...they take care of their customers.

The service tec was big man he is very professional and helpful Very knowledgeable regarding AC systems Highly recommend this company. And big man as a service tec.

Danny of One Stop always does a great job! He is super friendly, and explains things clearly. I would highly recommend him.

Tech was on time even though late in the day. He checked our a/c concern and explained what the noise was, plus some additional tests.He said he was sending an e receipt for my credit card payment, but have not received the receipt.IMPORTANT TO ME TO BE SENT THE RECEIPT THIS SERVICE!

Hector was amazing! He helped with the clogged dryer vent. He was efficient, professional and friendly. He called ahead and even swept up the lint after finishing! Those final touches matter and there arent many out there who take the time to do them. Many thanks to One Stop and Hector for all your help! The warranty was worth it 😁

Service arrangement was easy and the tech came on time. However compared to the list of things to do in company website, he only did about 50% of the work on the unit inside the garange. May be my unit was nice and clean so he did not think that he needs to open the unit and clean. Pleasant technician but needs to be more thorough.

Did the work and kept me informed of what he was doing and what the next step would be. Overall excellent service and met my expectations. The follow up for the repair was excellent. First came on 3/27 and than back with the part on 3/30 with the part that had to be ordered. Did the coil replacement quickly. Would like him to come back next time I have a problem.

Unfortunately, the service technician that came out was not listed on their site. However, his name is Emmanuel Barron. If you want professional, courteous, prompt, and efficient service, not only go here, but ask for him! If youre concerned whether they take precautions for COVID-19, he came with a mask and booties. Emmanuel came out within 2 hours from my call regarding my A/C not working and fixed it within 30-45 minutes. If I ever have issues with my A/C, Im asking for him again, and suggest you do the same! Thank you, Emmanuel!

Danny has repaired our AC twice and has been maintaining our system for the last four years. He has always been available to contact and arrived quickly to make repairs. His work is high quality and he explains the job step by step and answers every question. I would recommend Danny to anyone for maintenance and repairs!

Very professional. On time, communicated well. All appreciated.

My air conditioner went out and I called One Stop in Jacksonville for a service call. Jeffrey Gwaltn was our service technician and arrived within a reasonable time to start our service.Once Jeffrey arrived at our house he immediately began investigation of our problem and found it quickly. He was able to fix everything within the same service call. Jeffrey was 100% professional and knowledgeable in his line of work. I highly recommend Jeffrey Gwaltn and One Stop Cooling & Heating in Jacksonville for any AC/Heating needs. We will ask for Jeffrey if we need service for our AC again. We give Jeffrey 10 stars as he went above and beyond to get our house cool again.. Thank you so much. The Whalen’s from Palm Coast.

Our AC system broke down and One-stop got a technician to our home within hours on a weekend! So grateful for our technician and his knowledge as we are enjoying our cool house once agai!

Big Man was awesome. Gave straight answers and great advice. Highly recommend.

Danny was the quintessential senior technician and did a fabulous job at diagnosing the problems with our unit. He was kind, courteous, and expertly kept us advised of the issues and solutions he was attempting in order to fix them. When it became obvious a part needed to be ordered, he followed through with finishing the service at a later time and stayed well past dark to complete the job. We definitely recommend using one stop heating and air and highly commend Danny for his assistance!

Josh is extremely courteous, knowledgeable, and professional. He works for the customer and is compliant with all our requests. I extremely recommend Josh to any customer and he is a model One Stop C&H service technician. Thanks.

One Stop was able to get a tech there within 25 hours and had it up and running without delay. Chris was fantastic with communication!!

Josh was friendly and thorough in replacing the blower on our air handler. Thank you!

One stop is the only place I’ll go for my HVAC needs. I’ve tried others but none compare to one stop. They go the extra mile to ensure their customer is happy.When my a/c stoped working I had no clue who I was going to call. I’m sure glad I called them.

Pedro and Hector did a great job and actually I received more than expected as part of the installation. Compared with my last Heat pump and Air handler installation this was way more refined and clean.

Technician arrived and I was told they would be doing diagnostic for $99 charge. Within three minutes of tech being here he advised he needed to do further testing that would cost an additional $430, because my unit was low on Freon, so he said he had to pump Freon in ac to break out sniffer. My unit had Freon still in system about 4 pounds so I asked can you bring in the sniffer and see if it identifies anything without pumping Freon that they were charging me for into a leaking system. Tech said no that’s not how it works and refused to try and check anything. This does not sound like proper diagnostic to me. It’s one thing if they would use sniffer and say they can’t find anything and need to add refrigerant for test, but to refuse to check first is obsurd.

Very thorough, informative and helpful. I have used them for 2 years to do repairs and annual maintenance. I recommend them for their professional attention and personal care. They have been very respectful and are supportive to improving the air quality in my home.

The serviceman was very nice and took his time trying to analyze and fix the problem. Unfortunately he didn’t find any problems but did discover and error code(f3) and reset the system. He said it isn’t a fix and to keep an eye on it. Whatever that means. I have little doubt it won’t happen again. If it dies I will expect a final fix or replacement. The unit is 8 months old!

AVOID THIS COMPANY. I have been chasing this company around for weeks to complete the install that was agreed to and already paid for. Keep saying someone will call me back but never received any call backs. Dont make my mistake

For starters, Nick was congenial, courteous and as we would eventually learn, very competent. He was performing scheduled maintenance on three units and I observed him removing motors to clean fan blades - weve not had that level service before. We mentioned wanted to add Nest Gen 3 thermostats - before we knew it, he was on his way to Clermont to retrieve the Nest units. And he identified an ailing module - and replaced it. He masked his understandable annoyance with my curiosities and questions. He very patiently explained the basics.True professional! A major One-Stop asset!

Pleasant and professional service. Very patient and helpful with my questions.

Serge was very professional drive over an hour to repair our unit at my new house went above and beyond to ensure that my needs were met. If any future issues I would definitely ask for him.

Juan C was was professional and competent and explained all the work he did as he did it. Hes a great technician!

Joe was very prompt, courteous and personable. He explained what needed to be done in detail and how much it would be. No surprises. We have used One Stop for the past 7 years and have never been disappointed. We highly recommend them.

Will, in the parts department, went over and beyond to locate a part to install in my system when the manufacturer had an estimated ship date of several weeks. I was out of service for a few days but it could have been much longer due to manufacturing backlog.

I have an installation of my new AC last year this company is very good and today I have maintenance they sent always nice and professional people and today was one guy his name is Kamal working for One Stop he was absolutely great one of the best people honest and professional and helpful I really appreciate his business, I highly recommend one stop and Highly recommend the service of Kamal .

One Stop Cooling & Heating offers a NO PROFESSIONAL SERVICE.We request service for repair my AC in my house (Windermere, FL) 08/17/2021, One Stop schedule appointment 07/19/2021, tech changed something and said its ready, but no, this service was repeated three more times and still today 08/30/2021 my AC continue OUT OF SERVICE. (08/30/2021)

One stop cooling provides fast, speedy, professional service at a very reasonable price. Highly recommend!

He was awesome! Hes the only one that told me and explained that I needed a ultralight changed every year. I bought a new unit and had a couple people come out since. Glad that he came out to do maintenance on it this time.

Chris is very thorough and explains the process! Great to work with him, and recommend him to anyone that needs their A/C serviced!

Angel was super friendly and knowledgeable. Definitely recommend using their services.

I was a potential new customer who tried for 6 weeks to schedule a maintenance appointment, they cancelled me the first time and gave me a date for a month later, I call to check the time and they tell me it’s been cancelled again, it shouldn’t be this hard to become a new customer.

Would definitely recommend for maintenance and repairs. Chris determined the issue immediately and resolved on a very timely basis! Performed maintenance and my system is back running.

Had my home built 2018 November One stop Cooling was the company that put the system in. Before The house was built I expressed concerns about the tonnage of the unit being put in a two-story home with cathedral ceilings and 21 windows. It was told to me that it was energy efficient and the 3 ton would be efficient. From the moment I moved into the home the house was not cool I had complain to my builder which is M I homes. Through the year I had several issues one the vents was not enough. The hoses was bent Had to be removed and put a new vent in. My bills was $400 a month me being the only person living there. Several times that the cooling is not enough for that home. A year pass by and all I get is the runaround from M I homes and one stop calling all they say is it’s not under warranty. Once the Cooling came out and told me I had a leak I contacted a professional HVAC company and come to find out that my compressor was burnt out.Obviously contacted One Stop Who refuse to come on the phone they give me the runaround that it is not under warranty. I paid $1600 to repair to put in a new condenser. Two weeks later compressor brought out again. My technician went to get the part at carrier who did an investigation because why would two compressors burn out in less than two weeks. Carrier said there are parts missing to the unit when it was initially put in. Five parts and also the tonnage is wrong. For that home 2200 ft.² two story home the measurement The lines we’re short. I spent another 1600 to put in another compressor condenser and the five parts that it was missing. So my advice to anyone that is going to go through this company pleaseFar away from them because all they do is put in cheap labor cheap parts. Improper oversight for the management to not do a proper inspection of the unit faulty productsThat is not a warranty issue that is a human issue and carelessness. I will be taking them to court So please do yourself a favor say away from this company no one picks up the phone no one wants to answer to what they’ve done wrong

Kamal from one stop cooling in Winter Garden was fantastic! He showed up early, fixed the issue with my capacitor, and went over a full status review of my AC units. Thank you Kamal!

Tony S was fantastic. Really patient and explained everything during my HVAC maintenance. Made me feel comfortable and secure about the issues I was facing and making sure it didn’t lead to issues in the future. I really appreciated his time and help!

Moe the technician was fantastic! He came extra early, sized up the problem expertly, and finished the job within minutes. Because of Moe, now I finally understand what a capacitor is. He knows his stuff and I HIGHLY recommend him and One Stop! Give Moe a raise!

Chris was great. He figured out the problem immediately. He was very efficient. Very pleasant.

This is the SECOND very poor review I am doing on this company. The first I deleted because they did send a crew to fix the problem. However I attempted to give this company a second spin which was another terrible mistake. Over night into the morning of Wed Feb 03, 2021 my Heater went out on one of the coldest nights of the year (20s/ 30s) for Florida is COLD.I called based on the number I saw in Google which stated as seen in the attached picture ( Open 24/7 ) this IS NOT TRUE! They are NOT open 24/7 you get routed to a VERY RUDE AND NASTY answering service which is probably the cheapest answering service they could find. Hence, you get what you pay for. Their answering service hung up on me and told me they did not open until 8:00AM. Who ever it was that answered the phone had a REALLY BAD attitude from the beginning. Not exactly customer service friendly! To say the least!I called the office at 8:05AM and was told by one of their representatives that they would send a tech out to my residence at approx 11:00AM. I called back at 11:00AM to check on the status of my technician to find out my time had been re scheduled for some time between 1:00PM - 6:00PM. This is obviously QUITE a LARGE GAP! I do work from home however as you can imagine I have to still plan my day accordingly. Im sure you would probably agree a ( 6 ) hour gap is a bit excessive.Due to the past poor experience with this company coupled with this very poor experience I had with this company I called back into their dispatch and canceled the appointment. I give this company a ( 1 ) Star if you want Fast, Friendly and Reliable service I would STEAR CLEAR from One Stop Cooling and Heating.

Simply put, one of the best contractors youll ever deal with.

Hector A was amazing! Prompt, friendly service and in contact with us the entire time. Fantastic from start to finish. We love One Stop!

We pay annually for the preventative maintenance, it is a total waste of money. My house is not even 3 years old and our system has flooded the house twice. The most recent flood happened only 2 months after a tech cleaned out the lines. Just another company using band aids to fix real problems. DO NOT USE THEM

Danny is a great guy helped us out A LOT. Last time he was out told us to upgrade our service plan and since we did, it just literally paided for itself. Without him I would have been coming out of pocket today. But because of him im not. Also definitely recommend the upgraded service plan and Danny M to anyone who needs their ac worked on. If I could give him 10 stars I would. Very professional. Always had a smile on his face. Thank you Danny

Hector was really great. Very punctual, really respectful of covid-19 security measures, very professional, left everything clean and did a fine job.Kudos to Hector !!

One Stop Cooling and the technician Angel did an excellent job. He was professional and efficient and I would recommend One Stop to my friends and neighbors.

Danny was great. Fixed the problem in a timely manner. Explained everything really well. Very professional. A++

The team of Adam and Steve came right on time.They worked all day without a break. They answered all of my questions and were very polite and respectful. They moved items that were obstructing the installation and returned them if necessary for the installation and cleaned up completely before they left.

To our installers, Ken M and Kyle B...We are extremely grateful for your expertise and work ethic! Couldnt have been happier with our new ductwork and zoning system. They are here on time everyday, answered all of our questions and concerns, and work tirelessly until the evening. My family and I will enjoy this house many years to come because you have done an amazing job of taking care of us! Best team ever, thank you again! We highly suggest you ask for this duo when work is needed no matter how big or small the job, they are worth the wait!

Definitely would welcome Joe back into our home for HVAC service. In a word, hes a professional. Personable too. Thanks Joe and One Stop!

Our new LGI Home A/C was not working A/C Totally Off and its 85 degrees outside-service call made-1 Stop Tech/Robert arrived, fixed the problem & checked the filter w/some recommendations-BAM were back up & Chilllaxin! Thanks Robert/Lady T for All your help & Professional Attention to Details on our A/C unit situation.Peace-n-Blessings,in Deltona, Florida.

After an initial hiccup with their answering service I spoke to their dispatch the following morning. A technician was scheduled to come out between 12 and 2pm that day. He arrived around 11am not knowing I was at work. He stayed parked in front of our house instead of going to another appointment so he wouldnt miss our service window. Mike from the Leesburg office diagnosed and replaced a capacitor in 9 minutes. He then looked over the rest of the AC and was on his way. The house was cool within 30 minutes. The following day a manager (Alicia Campbell? Very nice but Im terrible with names) called to follow up on my experience with their answering. Accidents happen sometimes but the took an annoyed customer and turned me into someone that will recommend their services. Thank you, One Stop Cooling.

Josh W. Came to my home to fix my heater. He was professional and very knowledgeable. He was super sweet to my 10 yr old who loves to learn about everything. He also installed a apco air cleaner in my system and the air in my home smells fresh already. I feel safer knowing the system is killing any unwanted germs. I would definelty recommend Josh w. And one stop for any AC needs.

Maintenance Tech Joe was very respectful of all Covid-19 protocols. He performed the seasonal HVAC Maintenance in a very professional way. He even recommended a low voltage capacitor change, that l previously knew had to be replaced. I am pleased that l allowed the replacement. Thanks JOE, thanks One Stop..a job well done!

Friendly fast and professional.

Chris was very professional, clean, and knowledgeable. Explained everything he was doing and why. I will continue to do business with One Stop. I trust them!

Technician was prompt, knowledgeable and polite.

Nicholas was excellent! This is the second installation he did for us and his workmanship was superior and he stayed to make sure I understood all aspects of programming the new Ecobee Smart Thermostat.