I had been carrying around a new phone since December. Went in, and Audrey went above and beyond any previous experience. She transferred all my files, pictures, phone numbers, etc. She spent at least an hour helping me!! I had been dreading it, but I will go out of my way to visit this location again if needed! Thanks Audrey!

Barnita was amazing she helped me transfer Files, and go through my bill to make sure Im getting the best price possible. Quick and easy in-and-out.

Alyssa and audree at the Wintersprings branch were extremely helpful my watch was connected to an old line and the Sim wasnt connecting to the new one they both were on the phone many times to try to get it to work and they got it they both are highly recommended

By far the best customer service I had experienced in quite sometime. I had an issue with my phone not working so I came into this store for help. since it was an old phone I thought my only option was to buy a new one, and I really didnt want to do this, at least not yet. Chris reminded me I have insurance and he helped me call in to make a claim and it was approved. If he would have never reminded me of my insurance plan, I would have dropped over a grand for a new phone. VJ (VJ or DJ I cant remember sorry) also helped me when Chris was away. Both guys showed great customer service and I def want to make sure they are recognized for this.

Had an amazing experience at this T-mobile. Christopher helped me out and I received some of the best customer service from him. The staff in general are extremely helpful and kind. Will return to this location for any other needs for my phone.

When entering the store customer service rep ( female with orange hair) did not acknowledge me or other customers. She gave us a glare and continued to play with a tablet. Later on she walked by us and still did not say hello or offer assistance. As other rep was handling us my mask slipped below my nose, she rudely approached me and asked me to pull up my mask. Still no hello or introduction, I simply told her I would but a hello would be nice, she rudely raised her voice and told me She was busy . Me and the other customers she ignored also all happened to be minorities .

Found out what o needed to know. Thank you

Was the worst experience I’ve ever had with a T-Mobile store. Normally they are all respectful and very helpful. Since the moment I walked into the store the staff was very unprofessional and disrespectful to me. I was replacing an iPhone 11 with warranty. I was told that it would be overnighted after I paid for the replacement. My phone did not arrive for 9 days. When I asked to buy a new phone with cash, they refused to sell me one. They said “unless you finance a phone, we will not sell you another”. I literally had to buy a “pay as you go phone” from Best But with a new number for the 9 days. When I tried to speak to them about my concerns, the women and men We’re inconsiderate of my feelings and we’re very unhelpful. If it wasn’t for my previous experiences with T-Mobile, I would have dropped this service immediately. Do not go to this location. It will put a sour taste in your mouth about the company.

We always come to this store for any changes, upgrades, questions. The staff is super helpful and friendly, as well as thorough with numbers and information. My bill has never been a surprise after a change.Today, Melissa helped us out as soon as we arrived and took excellent care of us. She offered products without being pushy and helped get us in and out with a new phone, within 30 minutes 😊

Very nice staff. Very thorough. The bills are exactly how they say no surprises.

Great knowledgable rep. Best overall Traveled from Kissimmee to winter park area to see him.

Great place, this guy there his name is Chris Law is awesome great customer service, very patient and knowledgeable.

Was told when I got my OnePlus 7 pro that it would be repairable at any repair store. I found out today that not only is that not the case, but to repair the back of the phone will cost me almost $300 with insurance. This is bs and I am switching carriers . Not only that but, I called in and was placed on hold for 30 MINUTES thanks to Anthony to talk to a manager. He FORGOT I was on the phone for 30 MINUTES. Right ... Verizon or ATT, here I come. They are the best promoters for those companies.

Although I did not want to spend my day getting a new phone but Eli B. was absolutely amazing, knowledgeable, incredibly helpful which made my experience fantastic! Great job Eli B! And great job T-Mobile for following all social distancing policies!

We went to two T-Mobiles and they kept telling us to go to Apple when it opens we couldn’t make phone calls or text. We came here and Emily was awesome, glad to help us figure it out and got our phone working again. Thank you so much!! We will be back to get new phones later this year with you!

I love how seriously this store is taking both customer and employee safety with COVID19. Everything is disinfected and all are wearing masks. I felt very safe, and they were all so helpful. The customer service here is fantastic. Arron was very dedicated to fixing my problem.

Christian! Christian! You are kind and helpful and we appreciate you! Thank you for your help today with our upgrade and my daughter was so happy she was able to leave with a phone too! You make a difference being kind and it’s appreciated!

At first when we came in the gentlemen who greeted us came off a little rude kinda glad he wasn’t our sales rep.Christopher on the other hand did an outstanding job explaining everything to us, he was very patient he didn’t seem in any hurry like other sales person would. He did a great job of listening, and answered all our questions for me and my mom! We both walked out happy with our purchase. Thank you Christopher!!

Audrey was beyond awesome! Solid advice, very personable, 11 out of 10! I went here afterwalking out of the colonial and Bennet store due to sub par customer service. Audrey didnt even know I had a bad experience and she went above and beyond to ensure I got the phone I wanted. I would highly recommend a friend to work with Audrey on any of their phone service needs!

This store has great customer service. We have been with T-Mobile for years, but if we have any questions we go to Melissa at this location. She is very knowledgeable and very helpful!

The manager and the employees are so nice and polite!! Joed is the best! He’s the store manager, and will do anything to help! So friendly and personable! He was knowledgeable about what I was asking, and truly does care for the customer! I’ll go again and recommend this branch!! Happy happy customer over here!Joed needs a raise! 🙂

Great service. Very very helpful.Worked with Christian who was patient and took his time getting me set up with my new account.

Emily was awesome! She help me upgrade and set up my new phone and helped my mom with hers. Gave some great tips too.

I had great experience coming to this store. Was greeted promptly, by Joed the Manager and help by Chris Law with my needs in the store. His worked was competent, and provided the best solution for me with my phone that I purchased in another mobile store in Oviedo In which they could not figure out the issues with my phone, I would recommend this store to everybody.Thanks guys you are #1.

Ivette was extremely helpful. The store did a great job of keeping us distanced and fast service. Great experience.

Eli did a terrific job helping with my phone. Well run business!

Have been helped by Christian at this location for a little over a year and he is amazing, he tries his very best give you the best deals and meet your budget. Recommend him 200%!

I had a great time jo Elly from t mobile from red bug lake was so helpful Im a care taker who has a client that had been without a working phone we went in and jo Elly helped restore the phone Im so relieved..thank you

Just switched from Verizon. Had a great experience. Be sure to ask for Christopher.

I went in about 10 minutes before they closed a few days ago to inquire about having my phone replaced through warranty, and although they werent able to help me in-store, the girls working were extremely friendly and helpful. They directed me to call Customer Service, and to contact Customer Loyalty if CS couldnt help me. Their advice came in handy, and Im now waiting to pick up my replacement phone at the store soon. Easy and painless. I love T-Mobile. Thanks!

Okay so I was at the store at Red Bug lake and the service that I received from Christian and Audrey was wonderful, I recommend this store to anyone who has an issue with their phones from T-Mobile thank you

It was a pleasure to work JoElly. She was very friendly and professional throughout the transaction. She deserves kudos for her effort!

Christian is very knowledgeable and patient. He is an excellent employee.

Honestly one of the best customer service experiences Ive ever had, with anything. I dealt with Christopher at this store when my phone had some major issues. He helped me through the (what would have been) confusing warranty/ insurance claim on my plan. Super knowledgeable and helpful, and he made sure i was all set up and all my data transferred over to my new device.

Representative I spoke with very knowledgeable and listened to what I wanted in a device. Will recommend others to use this store location.

Emily is the best . Very helpful so sweet enjoy the service she has

Eli was wonderful and excellent and helpful. And also he is very expert for iPhone.Eli was awesome and helpful I extremely suggest to everybody. He is really expert in his job. Always, when he did my problem I come back from there very happy.

Ivette is the great! Helped us through the whole process and answered any and all questions we had!

Ali T-Mobile member awesome to talk toreally helpful thank you so much

Quick and helpful!

Jay at t-mobile winter springs florida is awesome

Knowledgeable and friendly staff. Very professional and helpful. Made sure I had the right phone and plan for me, instead of just pushing the most expensive equipment. Wonderful experience.

Ask for Audree, she knows her stuff.

Best T-Mobile location .. customer service was awesome thank you Emily

T-Mobile in Winter Springs, FL (store #5241) Employee Wins My TrustIve had phone service with a particular phone company over 12 years (since 2005). However, due to their prices getting higher along with their deals and service not getting any better I decided to switch carriers.After days of on-line comparison shopping I chose to go with T-Mobile. Why? Simply put, better prices, better deals, better service. All I needed to do now was pick which store I wanted to go to and finalize the deal. But I had some quick questions to ask on the phone first before heading out the door.Out of convenience, I decided to check a couple of stores where I live. The employee at the first store quickly answered the phone but seemed rushed. He said he was stuck by himself in the store and was with a customer at the time. The impression I got was that he was in a hurry to get me off the phone. Didnt offer me to come in to talk or any other solution. So our conversation ceased quickly.The second store I called couldnt answer a main question I had about which credit bureau was used for checking a customers credit. For security reasons, due to the global hacking breaches recently, I chose to have the three major consumer credit reporting agencies freeze access to my credit report. I needed to know which bureau T-Mobile was using to verify a customers credit standing so that I could temporarily lift the freeze. The two employees there didnt have the answer.I then called store #5241. An employee there named Emily picked up the phone. She calmly answered every question, about ten of them, including the credit bureau one. She was knowledgeable and very friendly. I immediately knew this was the place to go.When my family and I arrived she greeted us warmly and was very courteous. She asked us specific questions, listened to our needs and recommended options.The only major hiccup was in the credit bureau check. The specific credit bureau did not inform me correctly, via telephone, on how to get a temporary lift on the freeze, nor when T-Mobile would have access to check my credit standing.Finally, after several conversations on the phone Emily and I had with the bureaus customer service department, with me insisting on talking to the credit bureaus manager, the credit verification was resolved. Emilys assistance in helping us to get this matter rectified was admirable. She was with us every step of the way. If it wasnt for her patience, determination and concern for our complete satisfaction, we would have gone elsewhere for our phone needs.Needless to say, we are extremely happy and thankful for all the help she has given us. She is one of the best service employees I have ever met in dealing with the public. Somebody at T-Mobile ought to give her a raise and/or a free trip to Hawaii.If T-Mobile is your choice, visit store #5241 in Winter Springs, FL. Highly recommended. 5 stars.

Great experience coming to this store. Was greeted promptly, and helped with my needs in the store. The representative I worked with was competent, and provided the best solution for me and my family.

The staff was really friendly and they were very attentive. I did an upgrade and they helped and guided me through the best options for me, without been pushy! I highly recommend

T-Mobile store always goes over and above to ensure customer satisfaction. T-Mobile Cellular service is hands down great. I would recommend a switch to T-Mobile.

Eli, Allison, and Thalia were very friendly, helpful, and fun with helping me set up a new account. Thank you!

John helped me today and he very good... I made the switch to Tmobile from sprint... John helped me and answered all my questions... so far so good with t mobile ... thanks John for helping me you did not pressure me at all..

Great experience, very courtesy, friendly and professional.

They were great very good service

Great service, awesome prices, big props to Chase, he went above and beyond and he listens, I been looking for a phone for a while And recommended the perfect phone with all the features, I was looking for and for less than 400$ the Motorola Z2 Force is a homerun, the lastest features and you wont have to spend one thousand dollars. If you are looking for great service look for Chase. On 11/24/2018 Chris did a fantastic Job on explaining everything correctly and very detailed TMobile is bless to have him as an employee. He does pay attention to detail.

I went yesterday and Christopher helped me and my stepdad and he answered all of our questions!! He knows everything and was really helpful and sweet!!!

This phone stores phone never works.Edit: after going in I realized their phone is always busy because they use the stores phone line to activate lines. That makes no sense.

The staff is super friendly definitely made us feel like they were part of the community.

Stephen did what no other T-Mobile person could do. He got my line link working. Good job!

Friendly and quick service!! As soon as we walked in we were welcomed and helped immediately!

Great staff!!!!!! Go here if you have any cell phones questions or plan on switching! They make the process smooth and stress-free!

Employees are rude and just stupid. We have there service for 2 months and the phones and promised deals still havent happened. We had to go to store 12 times just to be told wrong information. The phones went out before hurricane hit Fla. We have been sent to collections by Verizon because T Mobile cant get it right to pay off our phones as promised. We figured we spent 12 hours at this store and its still not fixed because of stupidicy. We dealed with the store manager last and he wouldnt give us his bosses name or number. Scared? I do not recommend T Mobile.

Worst Company, store, and experience ever. I was suppose to have a plan for $120 and i have been paying $160. i swapped my phone with a another phone within the 14 days initial period and i have been paying for both phone for 4 month now. i called and went to the store over 10 times each and all im getting is sorry we have to escalate this issue and it might take sometime and that time depends on the persons mood that day so i got 48 hours, 5 days, 7 days, 14 days and actually its been over 2 month.Worst store and cellphone company.

Steve the store manager is the man. I appreciate him putting me on the best plan with best phones. 👍👍👍

Always so helpful thank you

The employees are so wonderful and hard working!!!

Excellent

Great customer service!

Horrible customer service!!!!!

No help at all had to wait over a hour for help

Love the team 💕

Fixed my phone with a smile

Nice staff