Carole is an absolute gem. I mean it - a pure gem. She works in the printing area and she goes beyond just doing excellent at her job - she is distinctly empathetic and patient. It has been exceptionally stressful recently and I was trying to make personalized Save the Dates to fit within budget. She printed samples, helped give me ideas for better quality, and sat and discussed my future plans. She made me feel worth her time and energy and encouraged me. She said the point of life is to help others - and she did. This Staples has a great crew and a great selection of products. I will be back and encourage others to be kind to others and to yourself - just as Carole encourages. Made my day so much brighter!

Had a great experience when I came in with an issue with my laptop. Rob was awesome! He was obviously super knowledgeable about the issue and was able to solve the problem very quickly avoiding me having to send it out to a manufacturer. Five stars to Rob!!!!

I am NOT technically proficient. I went to Staples (Woburn, MA) seeking help in getting some posters printed for an upcoming event. Both Jason Wooten (Supervisor) and Mikayla were EXTREMELY helpful in understanding what I was hoping get accomplished. The finished product was just what I was looking for. Very grateful for their knowledge and professional guidance.

Great customer service and they were very happy to duplicate and laminate our vaccination cards for safekeeping.

Very pleasant experience. Came in the past Friday and had no idea how to print out two documents from my email. The cashier and the customer service support was very nice and even printed out pages beautifully for me. I will come back!

Excellent customer service. Manager named Darryl, went above and beyond

Above and beyond customer service! When alerted that an order would not be ready because of an issue with the centralized printing facility, this local Staples rep, Eleanora, offered alternatives she could do in-house immediately. In the end, I had my poster on time and it looked great. Easy pick-up also.

They let me try out every office chair and even though I left undecided they were still so kind and helpful to me. This is one of the nicest Staples Ive ever been to and everyone who works here deserves a raise!

I literally miss the people who work at this staples. Ive told the manager they are a wonderful crew of people that I was grateful to have available to help me with my business needs at the store... and Staples is not cheap. But I always went back to this store because I knew they would help, they would be decent to me, often very friendly and always helpful and patient. From buying appliances to printing documents to finding supplies, literally every employee I ever encountered at this staples in all the time I did business in MA was always a PLEASURE to speak with. I miss you guys - the staples in my new neighborhood is awful. Manager: please pay these people well and do not abuse them. They are wonderful. Big Thanks to the team at this store

The printing associate, Mike, was outstanding. I was getting programs printed for a funeral. I was struggling and Mike was so compassionate and helped me through the process. The programs were printed quickly and were perfect! Thank you Mike for making it so easy for me at such a hard time.

Staples has all sorts of things that one needs. They are doing a good job keeping most things in stock. The store is neat; and staff is exceptionally friendly and helpful despite the stress.

Walked around the printing department confused for a bit. After a bit I finally figured out what I had to do and I got a bit annoyed that some customers that came in after me immediately got service while I was just ignored. Eventually I got someone to help me a bit and he did an okay job explaining. I would’ve been fine and left it at that had the color job for the papers I printed didn’t come GOD AWFUL. The colors came out just as bad, if not worse than on my own little dingy printer.

Ive worked in retail for over ten years and I appreciate excellent customer service. Each time Ive gone into this Staples Ive had a great experience. What sticks out to me the most is the character of the employees ive encountered. Connor, Michael, and Caleb have been genuine, helpful, thorough, and considerate.

The copy department was a great help with several projects today. Very helpful and the results were very professional looking. I would have given them 5 stars if they had called when the last project was ready for pick up.

Absolutely 0 star if I could choose. Terrible experience with the manager Dhruv Patel. This guy is very rude and uneducated. When I checked out two calculators this guy just run and shout impolitelyWhat do you use with it, show me your teacher id or student id, what a shock, it is absolutely a discrimination. I havent had any similar experience in any store, and I didnt see anyone in this store had been asked for this unreasonable request. Then I asked him why I should show the id, it is not alcohol or cigarette， this arrogant manager just shout This is my store, I can do what I want to do. What a shame staples employed this kind of person, and got promoted to manager...Can not believe. This guy is really a shame for staples, and is harmful for staples reputation and business. It is wise to fire it immediately. And by the way, this guy seems be from India originally, and hate east Asian people. I dont know what happened to him during his life. It is really not professional to hire a person like this.

Just bought some pens which the store sign listed as on sale. The price rung up incorrectly. When I inquired about the discrepancy I was met with silence from the clerk. Not stony silence, mind you, but silence still. I double checked the price myself and informed the clerk again about the discrepancy. Again she said nothing to me, but did inquire over her headset to another employee. I could see two other employees go check the price sign. One returned to the cashier with the sale sign which she used to ring in the correct price. She refunded me the difference, but no apology was made for the error and no one thanked me for my purchase. I was made to feel as if I was an annoyance, which I suppose I was, but not because of any inappropriate behavior on my part, but because I had made them go out of their way for the stores malfunction. I will return there because it is a convenient location, but, man, a little courtesy would go a long way.

Great computer support dept. Large store plenty of parking. Great location.

I went in to buy a hanging file folder and a paper shredder. I wandered around for about 10 minutes before an associate asked if I needed any help. I let him know I was all set. I forgot what I went in for and wandered around some more. I remembered I made a list using Google keep. I got the stuff on my list. At checkout the associate asked if I needed a bag, but I made it there without one I can make it to my car without one. He sold me on the protection plan for the paper shredder. All in all great experience, I will be returning.

The manager Keith was outstanding, very helpful, professional and courteous. We were very happy with Staples today when we purchased a new printer. Definitely would recommend Staples in Woburn!!!

Needed stuff...they had that stuff. Convenient. Right off the highway. Right in the middle of a plaza where they probably sell things. If you need stuff, or things, youll probably find it.

This store needs a major overhaul in terms of customer service and overall execution. This isn’t a place to come to socialize, it’s a place to help customers have a seamless shipping experience. I’m not saying don’t communicate with you’re co workers but geez out that same level of enthusiasm on customers. Store layout is very messy and confusing. Very few promotions or incentives to go into the store. Staples just stop trying and fold altogether. Or, really focus on being a customer eccentric company. I doubt that will happen though.

Always amazing fast, professional, friendly copy center. Who ever runs the show in that Dept. Is doing an amazing job. Keep it up. The swissbäkers family

Great customer service....Donna was an amazing help last week for me ....and today Katie helped out my brother in a rush job for him....its totally appreciated and money so well spent!

Excellent service. Always helpful and professional!

Cut back more smaller itemized design.spread out non congested.easy find

Very nice and friendly, I had to print something the gentleman there helped me a lot

Horrible customer service, the girl at the counter ignored me for about 15 minutes than was rude talking to me, didnt even bother on helping me printing my papers. If you dont like the job and helping people get another one.

Just purchased my new computer there it was awesome

Staples was very convenient to help me scan documents to my email. They have limited computer supplies but have everything else including desk chairs that you might want.

The shipping department is much faster than UPS stores.

Peter and John are really helpful in the printing department

They were helpful and I was able to complete the task I went there to do at ease.

Right now they have promotion on the copy paper buy 2, get 1 free, so for $62 you get 3 packs of 5. They recycle toners, too.

Conveniently located store with helpful staff.

Clean and organized store. Employers really helpful!

A decent staples. A/C doesnt work so its hot in June.

Great Cyber Monday!

Nice place for office stuff.

Staples is a decent priced place to shop. This one has less traffic so if you dont mind traveling its definitely worth it.

Had an unpleasant chat with the manager/supervisor at the Woburn store, who was impolite, not helpful, and sounded as if he could care less over a computer we purchased yesterday, a Sunday, and was told the simple upload from our old laptop hard drive to the new laptop that we purchased ($650) would be ready Monday morning. Hours are 8:00 am to 9:00pm, its 5:00 pm now. No phone call etc. His response to my inquiry was blah blah...then finally itll be done by 9:00 pm. I told him Im in Quincy and Im to wait til they call me at 9:00? Riiiight! Im upset and considering calling my bank and cancelling! Too many places to buy a laptop without having to deal with this caricature of a manager.

I had a wonderful experience at Staples yesterday. My father whom past two years ago served in the US Air Force in the 1950s plus. VFW magazine is running a story about my Dad and wanted pictures of him while he was in service. For obvious reasons, I am very protective of the 60 year old photographs of my dad in the service. VFW magazine would take a high resolution scanned copy and staples helped me do this. The care and the time Peter Harding, Production planner at Staples in Woburn, took with the worn photo album pages was truly appreciated. Peter also downloaded the scanned images to my camera memory card and all of this was done at no cost. I was shocked and so appreciative and upon leaving the store was in tears that my father years after his service to his country was still recognized. A heartfelt Thank you and I will always take my business to Staples in Woburn.

Sales clerk was extremely rude and couldnt be bothered to actually do her job.

Good prices and lots of options to choose from

Would be zero stars if I could, thanks to the manager- employees should get 4 stars (they were nice)I went to the Woburn Staples today with the anticipation of purchasing school supplies and organization items in advance of the Fall semester and my Staples rewards email included a 25% off Teacher Appreciation coupon for use 8/1-8/3.I purposefully delayed my purchase of these needed items because this offer would be available soon. Unfortunately, my interaction with the store manager at the register would result in this complaint and my future business transactions being handled elsewhere When I entered the store, the associates were busy stocking and organizing and were all friendly and helpful. The store itself had all merchandise I was looking for and more with the one exception of the remote presenter I was in the market for.I had approximately $75 worth of items in my cart when I approached the register and a friendly cashier looked up my rewards number and scanned all my items. He attempted to scan the Teacher Rewards coupon but when he did it came up as already used for $25 in nashua on 7/26. I had not used this coupon nor could I have since the coupon was not valid UNTIL AUGUST 1. The cashier told me that he summoned the manager who could override the problem. The manager arrived quickly (Bill or Rob- squirrely little man wearing an easy tech shirt) and immediately told me he could not override because I had used the coupon. I told him I had not and could not have used it- recall this coupon was not valid until August 1. He told me maybe someone hacked into my account, which I found ridiculous seeing as, if someone had hacked into my account, surely they would have used my stored credit card, not stolen my COUPON. Additionally, he told me I will not override a coupon YOU (emphasis mine) already used and that I would need to contact the rewards people.He was rude, arrogant, and all but accused me of trying to steal from them for trying to use my reward. I am appalled at the behavior of this manager and his insistence that I was trying to take advantage. I am an educated woman, an educator in higher education, and a former retail employee. I did not deserve his attitude. As a loyal Staples customer since I was a child, I am at the point where I will take my business to Target or Amazon to avoid going to this store ever again. This manager let me walk out without completing my purchase. His arrogance is the ONLY reason I walked out of this store.The story takes another twist.Upon my departure, I called the Burlington store and the customer service rep who answered told me they would be happy to honor my reward and that there was a known error with this coupon. A known error!! Not 5 minutes before, the manager treated me like a thief, but there was a known problem with the coupon. Ten minutes later, I arrived at the Burlington store, found only some of the storage items I initially wanted, the pencil cases were 50% cheaper, and the presenter I was looking for.Sadly, I couldnt find the things I needed and had found 30min before in Woburn. I was able to use my reward, but I am left with a very sore taste in my mouth after my interaction at the Woburn store. Staples management should be ashamed of themselves for allowing a manager to behave in such a manner and allow a customer to leave dissatisfied and insulted.

I ordered a chair while in the store. I needed it shipped to my office assembled which the manager on duty assured me would happen well guess what, it didnt so I called and talked to another manager who insulted me and told me there is no way we could assemble the chair and deliver it to you (assuming I lied) I informed him that I am disabled and cannot assemble the chair .....he went on to say we dont even have a manager on at that time so I dont know what your talking about...after work I went into the staples once again only to be demeaned and insulted once again by a third manager. I said nothing except can you have the chair delivered to my office...he ripped the receipt out of my hand walked way across the opposite side of the store (as I mentioned I am handicap so it took me a while to get there) he handed me back the receipt and told me he could refund the assembly fee. I then asked well is the chair here, he said he will go check....came back and said its here but not assembled...I said well when can it be assembled. He said it cant because I refunded all of your money. I said youve got to be kidding me, I just want the chair, and he walked away from me. I did say that was going to contact corporate and he waved his arm to me and kept walking away. This post does not even deserve a 1 rating as it is the most negative, insulting, demeaning experience I have ever had.

Manager convinced my sister to buy a Surface 2 RT - lied or didnt know that Windows RT doesnt run normal windows apps. Please do your research before buying a computer and dont listen to their uniformed staff.

👍🏻

Very helpful staff

Called to ask if they had 1/8 foam core in stock...its a fairly common mounting board. I had to repeat myself several times on the phone. The sales associate had no clue and neither did the manager. When the sales associate finally did find the product he couldnt read the dimensions on the package.

Donna!!! Provides the best customer service!! Thank you!!

What is not to love about a store that opens early and have people to help you

I was there once for faxing, Poor service! Too slow. I waited around 1 hour to fax.

Not the best customer service

The staff isnt always helpful and store poorly organized and pricing is iffy

Bought a small whiteboard

Everything you need!

Standard staples.