Theres 2 very old ladies working here who should probably not be working here. Terrible customer service and does not let customers breathe. From the second I walked in they are following you around the store not to be attentive but monitoring you. Both workers were standing behind me constantly asking if I needed anything the entire time after saying repeatedly that im just browsing. It’s hard to browse when the workers are constantly disturbing you and looking down on you

Afai answered the phone when I called to check on a piece of luggage they may have.She was so kind even going to the extent of texting me pictures and prices. I have used this store many times because of customer service like this. I hope people high up know what they have with this wonderful employee.

Old fat white lady is very rude and does not deserve to work at TUMI. I believe her name is Robin.

20 minutes to closing and i walk in 8-1-17.The store manager (sorry but I forgot your name) was there with a smile on her face and ready to help. She took down every bag i pointed at, opened it showed me the features, options, differences between retail and outlet and accessories.I really didnt want a bag but I travel quite a bit and deserve something that lasts and makes a statement.She was knowledgeable, patient and understanding that Tumi bags are not cheap. I bought two items and will buy more-I just wish I could but them from this wonderful store manager!

Store is nice and neat. good products and good discount price. staff is professional and polite. We brought a bag and it comes with five years parts and labor warranty.