Not sure about the complaints from other users -- perhaps it should be stated that this is not a retail operation and thus B2C customer service and expectations of a storefront are not reasonable expectations. From my perspective as B2B supplier Metal Sales products, price, and professionalism are top notch.

I have to pick up materials for my company from time to time and the person who runs Will Call is consistently rude.

Their product is very good. Their customer service is horrible. My contractor (yes a real one) tried to set up an account and from the moment you call; you are made to feel like they do not want your business. the grilling starts with the first call, everyone that you talk to has this attitude that only the anointed can buy. Good product but they dont seem to want customers.

Called in planning on asking some questions about pricing and color options, but was greeted with the most uninviting tone Ive ever heard someone say How can I direct your call?. No hello, nothing. I simply hung up and called someone else. Dont waste your time

Attempted to haul a load of product from this business to a very remote destination. Customer service is very poor. Waited almost 3 hours to be loaded, then left without the load. No attempts by the business to update on their delays. Really really bad customer service. Front desk staff could care less about customer service. Loading staff states long waits is just how it is. They had no problem loading their own company trucks while brokered trucks wait and wait. You may want to avoid this place or atleast be sure you have detention pay in writing before you chance it.

I agree with the other review stating that Metal Sales doesn’t seem to care about your business. As homeowners, several thousand dollars towards a roof means a lot to our pocketbook but it’s been made clear to us by Metal Sales’ poor customer service that our money and business is beneath them. We had ordered through a home improvement store, as Metal Sales doesn’t deal with the public directly. We received the “charcoal” colored roof, ordered from looking at a one inch square if color on a brochure, all Metal Sales had given the home improvement store. I didn’t bother to look online as I didn’t trust the color variations of computer monitors. We received the roof and it’s not charcoal- it’s a mid-tone battleship grey. We contacted Metal Sales directly by both phone and email, thinking we got the wrong color, and they sent a short email reply stating we had to contact the home improvement store rep we ordered through if we had a problem as they don’t deal with the public directly. The home improvement store had issues contacting the Metal Sales rep, who was at a sales conference. The home improvement store rep finally got ahold of their rep, who offered 10% off a new roof- take it or leave it. Not willing to be turned away so quickly, we eventually got ahold of a real person at Metal Sales directly, who said they wanted to work with us and help. Then the woman at Metal Sales offered the same 10% off our next order, if we wanted to order a whole new roof in a different roof color. We were still trying to get an answer as to why the roof we received was called “charcoal” when it was not. Even the guy at the home improvement store agreed that the color was not what would be considered charcoal. We offered to pay Metal Sales for any restocking fees if Metal Sales would take back the off-colored roof so we could actually get a roof that was a charcoal color. The woman we were working with at Metal Sales said she’d talk to her supervisors and see what she could do to make us happy. And that was the last we heard from her. We called a few weeks later to see what was going on and this time the customer service woman at Metal Sales almost seemed annoyed that we had called back. She offered nothing beyond the initial 10% off and the (way too late) information that the home improvement store we were working with could order more shades of grey than the rep at the store was aware of. Very, very frustrating. We cannot afford a whole new roof and are now stuck with a color we didn’t want. Shame on Metal Sales for their indifference. And to think, we were so happy to support a USA company with USA workers. Turns out they don’t support Americans in response. Their products look like they’ll last but beware, their customer service is non-existent and you’ll be left feeling like you’re a pebble in their shoe if there’s a problem with your order.

Worst customer service you could imagine. I called the company directly to ask about a product and was told they don’t sell to the public. They told me to contact a retailer, the retailer knew nothing about their product and called the manufacturer back to ask them the same question that I had just tried to ask them. In the end I was told to look at their website and when I found the product I wanted have the retailer order it. It is like they literally do not want to sell their products they gave me no information and no method of ordering them.

Customer service sucks in the office and at will call plus you have to wait 4 to 6 weeks just to get product. I will never order anything from metal sales again. And my 1 star is really a 0 since i had no choice

Great people if you know what you are looking for

Since zero stars is not an option, Im forced to rate 1.