Never had any problems with them. Yes, the prices are higher but youre paying for the convenience of not having to go to the store. I just restarted service a few months ago and everything has been smooth. I appreciate that theyre all working during a pandemic. Took off 1 star because the web site is very slow on my phone, but my phone is old.

When I think nestle refresh ready,, conienence is the last word that comes to mind,, Had to reschedule my order, called hours prior to the nearly 4 hour time frame that it was suppose to arrive to cancel and they claim they cannot reach their drivers. I stated I will refuse to accept the water and I do not care if they do deliver it they will have to pick it back up, doing this hours prior to it even being next on their route they told me I will be charged 9 dollars for refusal of service, I also got told that the schedules for the delivery route are made same day as the delivery, so you are literally forced to be available for 10 hours of a day, Monday through friday, during normal work hours, I told them I will not be home and they told me the driver will most likely be leave the water i stated hours prior at my apartment complex door, I refuse to be liable for water i do not want, what kind of delivery service cannot reach their drivers, name one other company who claims this please, I canceled my account before service even started, absolutely rediulou, worst customer service imaginable, was told id recieve a call back from management, have yet to recieve the call back after 2 hours but the truck came here and called me and I explained I told them this morning I did not want it, id give 0 stars if I could, and I will be contacting the BBB

I have been with this company for over 15 years for home & residential. Have not had a residential delivery since March.After numerous calls, text & phone confirmations of 4-28-20 delivery, we still have none. I was told that the computer kept kicking out the order & they are working on it. Made it by taking water bottles from my office.Scheduled for 5-28-20 delivery & betting that it wont happen. Starting to look for a new provider. Always on hold waiting for someone. Horrible and ridiculous. Wish I could post Zero stars.

Im so frustrated with Ready Refresh. As a company, we have used them for over 3 years. After Ready Refresh changed their online platform, Ive had so many issues with them and needing to call almost monthly which is always a 30 minute phone call or more! Today I called around 3:20 pm to see if they were still going to deliver and I was told our order would be here by 4:00 pm. Its now 4:45 pm and Ready Refresh has still not delivered our order. We also have 10 empty bottles needing to be picked up.

Hello,Just wanted to write you that this is the worst company I’ve dealt with. Incompetent and totally unreliable.Asked for plastic bottle and received glass bottle, twice. I called and ask if I could receive what I paid for and regularly next delivery was the same: glass instead of water. On top of that, water boxes were totally soaked and GLASS bottles crashed on the floor. I called the girl put another note and re-scheduled the delivery for next week....never happened and I was not even advised.So I called again and the new girl re scheduled the delivery for next week....again, never happened.I called again and another girl told me that my next water delivery is supposed to come in a month. Result: I canceled my account with you.Your company is ridiculous.A joke.I hope you go out of business.My dearest regards,Lorenzo

I would like to rate them at zero. Its impossible to contact this company by phone. It seems that they are always experiencing high call volumes.The price is very expensive for water and lousy service. My average cost per gallon is $6.40. A 5 gallon bottle is $31.86. This water is definitely not worth the cost.

Stop sending your door to door salesmen to peoples door to sell products to keep them safe in a pandemic when they refuse to wear a mask!

AVOID THIS COMPANY! They are the absolute worst. We ended our contract 6 months ago, have called upwards of 20 times telling them to close our account and yet still receive billing statements every month and never got our credit back. TERRIBLE TO DEAL WITH! AVOID!!!

Cancelled my account Im October yet Im still being invoiced for payments. This company and its business is a scam. Avoid at all costs.

I have called this company 10 times regarding delivery and was put on hold for an hour each time then hung up on. Very bad customer service. No one returns messages, no one answers their phone. We have had an account with them for years but recently their service has gone down the drain. I have no idea who runs this show but they are AWOL. Time to switch service...

I have been trying to cancel service for weeks. As someone who has been a customer for more than 30 years I can tell you customer service is awful. All I want is pick up of the dispenser.