I will never go to Verizon again as I found out you can do everything needed inside Best Buy! Great customer service! The manager wA friendly helpful and spoke to me by first name. The young man who worked the Verizon counter was extremely knowledgeable, helpful and acted as if he really liked his job. Do yourself a favor and use best buy whenever Verizon services are needed!

Employees are friendly and always ready to help. Good store with lots of options. Nice to have somewhere in town to pick up new electronics.

Great bunch of techs. Helped me with my new phone. Alex n Brian were great. Knew what they were doing!! Ty

Went in to Best Buy today to get a new phone. The guys were so helpful and made the process so easy. I have a certain app that I use everyday and I was very concerned about transferring the app to my new phone where it would recognize me. They were able to do that for me. I was so pleased. I absolutely love the Samsung Galaxy S21+. So glad I chose this phone. The camera is awesome and the colors in the games and the photos I take are magnificent. Thanks for all your help today.

Can find pretty much what ever your looking for, but a little pricey.

Wanted a certain size tv, they had some. We got one. The sales person was very helpful. The geek squad fired it up for me so I could see it work, that way I wouldnt get home, find out it didnt work and have to bring it back. They were all very acomadating. We will be back when we are in the area.

My 15 year old wanted a laptop. And she kept talking about Best Buy. I thought that they would be super pricey. But she did her research and found an HP laptop for $219.00. She ordered it online and used her summer job money to pay for it. She ordered it on a Friday and Best Buy sent her an email that it was ready for pick up, Saturday. We stopped in Saturday morning and in 5 minutes she had her laptop and we were on our way. The staff is super nice and helpful.

First: Everyone at this store was SOOOOO nice. I needed a specialized adapter for a business trip. Bryan (incredibly fun and helpful) grabbed one of the tech guys and they found JUST the thing I needed. Many thanks! Highly recommend this store/these nice people.

I broke my phone today and we decided to go get myself and my wife new phones. The employee Alex who works there was very helpful. After returning home I noticed I couldnt receive text messages. We drove back to the store and Alex was very helpful and worked and worked and got it all figured out and up and running. Smart guy very curtius and helpful. Will definitely go back.

Awesome helpful staff with great deals!

Not bad but having two computers on display that i looked at and not one in stock.I cant speak for the Geek Squad at my Best Buy but one of the online agents ruined my computer so I had to buy a new one...

Good selection of stuff, and allowed me to check out some stuff I normally would just have to order. Very friendly staff as well.

All personal were helpful to get us to the area of the store and person to serve us quickly and each were well informed with helpful needed advise.

Excellent service, ease of location and prompt delivery. However, when you need to return a large appliance that you paid for, it is most difficult to get your refund. It is also impossible to get to speak with someone about the refund.

Went here earlyer today to buy a tv waited 15 min.buy the TVs and no one waited on me and the workers I seen all had their heads looking at their phone will not be goin back there anytime soon

Yesterday morning I broke my Samsung Note5 and I was hoping the phone could be fixed, but I ended up buying a new phone instead. Im not sure how long I was there, but it didnt seem like it was more than an hour. The gentlemen working in the cellular department, every single one of them, were so great and helped get me a great deal on a Note20 5G. They were all so nice and I appreciated their humors, especially on a morning where I broke my phone of 7yrs. Honestly, if I could give more than 5 stars I would because my experience was 10/5 yesterday.

My sister bought me 2 tvs for my kids. I picked them up on may 31st. I finally had some where to put them and opened them yesterday. One of them is damaged, the physical screen is fine but the display screen is all cracked when turned on. But it is outside of their 15 day return policy.. The store is not currently taking calls and the online representative was not helpful at all.. I just need to know if it is still exchangeable. Terrible customer service.

Really great customer service. Helped me and my mom find what we needed.

I took my phone in for the Geek Squad to replace my battery. The phone was damaged during the repair so they replaced my phone with a brand new one and I didn’t lose any data since they backed up all my info. Best customer service ever.

Been there 2 times this week. Excellent, helpful, courteous service. Easy return, solved a problem for me. Impressed with the staff!

Walked in picked out a radio had all the extras needed to install it. nothing scheduled got right in two hours later Logan had it installed in my truck .

Had to last minute Christmas shop for my 9 year old son. I was dreading having to shop, but the Manager Bryan made the experience not just fast and painless but actually pleasant. He was multi tasking, greeting customers, and still made time to answer all my questions I had. He not only found the exact phone and color my son wanted but got me the best deal possible. He saved my Christmas. Thanks again Bryan you need a raise!

I dont go to Best Buy very often, although, I am always very pleased when I do. The knowledgeable employees always help us find what we need. The store was not crowded, but busy and we still did not have to wait in line to check out.

I was finally able to e ter and shop without covering my face.

You get exactly what your expecting.

The salesperson we had did a great job and I got a microwave that was damaged and they replaced it with no problems keep up the good work Best Buy

What I expect from BestBuy. Nothing over the top. With fairness I didnt need help or require over the top help.

I had an appointment for roughly 3 weeks and they called two days prior to cancel my appointment. Rescheduling is not an option for me and they didnt seem to want to offer more hours to an employee at a different location in order to get me in on the scheduled day. Seems kind of foolish to me because they lost a $1500 sale and I lost 3 weeks of waiting with my money tied up that I could have used elsewhere.

Staff is just always bugging you when your are looking around. 7 times I was asked in 15 min of inside the store.

Lovely place to shop for all types of electronics and electrical devices

I asked the clerk for a wiring harness to install a car stereo as per my mechanic. I got a bag full of parts and was charged $130.00. My mechanic used one piece from the bag and gave the rest back to me. I returned the bag to Best Buy and asked for some credit since the exspensive grab bag had five times more stuff than what the job required. The manager credited me $110.00. Very nice.

Absolutely love the people and there policies. Awesome customer service and they go the extra mile to help out their customers! Will be using them as my source for my electronics !

Well I would like to say that our purchase was great. However we have not received it. The delivery was scheduled. Received email stating the delivery time frame. Was told they would call two hours ahead with eta. No heads up call, no delivery, can not reach anyone to find out what’s going on. Meanwhile I have my kitchen tore apart waiting on my appliances. Customer service is the worst. Will never buy from them again.

This used to be my favorite store. Over the years theyve cut back on my favorite sections. It was the only place near me that sold anime, now they dont even have a movie and TV show section. Still one of the best stores for electronic devices and wires, but doesnt have half the appeal it did before the changes.

Said they had a dvd series on their web sight..I couldnt get through on a phone..Drove all the way there..No DVDs..Very few..It was a waisted trip

First, I love Best Buy. They have the coolest and most update electronics. They have great representatives who, for the most part, are very informative. Lots of parking. Masks are still required. Went looking for a possible new TV and they have quite a selection. Plus they have update computers. Love going to Best Buy just to look around. Ill be stopping by again.

This BEDT BUY was great. Was asked twice if I needed help. And Kayla was fantastic. They need to clone her and put at least one Kayla at each BEST BUY.

They seem to be extremely back order in there inventory.The are low in products.They dont have alot of things anymore, it seems like they are way behind on there inventory.

I stopped for a quick drop of equipment for repair. It took me over an hour to drop. I expected they send any prerequisites on what to do on the account before headed there.

These is my favorite place to buy electronics Bryan is always friendly and smart 👌 Im arriving at the store with one problem, and I leave with two solutions.

We had a great experience at this Best Buy location! I got a remote starter for Christmas and had it installed at the Mayfield store, but it was not working properly and the only Best Buy location that could get me in to fix it was the Wooster store. The associate that worked on the problem, was excellent! He was able to troubleshoot the device and found that a wire was bent during the original installation process, and was easily able to fix it! I was very pleased with my service here, but I would not recommend the Mayfield store, they were unwilling to give me an appointment to troubleshoot my device even after they had made a mistake when installing it! Drive the extra miles to come to the Wooster store, it will save you problems down the road!

Things arent where you would expect it to me. Like cellphone accessories are scattered and they need more stock

Great place to get your car stereo installed fair prices

Customer service was exceptional!

I knew what I wanted before I went in. The greeters were helpful & the sales person Josh was able to answer all my questions. I had looked for this washer at 2 other places in my area,they couldnt get it until October. Needless to say my washer is being delivered in 4 days for free. Thank you Josh & Best Buy. I cant wait to do laundry at home again.

Best store in town to buy your new Computer:PC/Mac as well as your new 4K UHDTV.Dont forget they also are a Verizon/Sprint/AT&T retailer.

Always pleases with my experience in bestbuy. Recently got aftershock headphones. Everyone there was helpful ND happy

Hugo was very helpful. He answered all of our questions.

I was pretty impressed with how courteous and professional their customer service was. They arent a huge store and they dont stock a whole lot though.

Asked about a backup camera installed on my van. Super helpful people. Nice atmosphere in the store.

Drove an hour for curbside pickup for a tv stand for a 75 tv because it was the closest store with the tv stand in stock. The employees were very helpful and polite! I will definitely make another trip to this location if I have to in the future.

Very helpful staff

Helpful people great place to shop

Bought a phone crazy about how the employee didnt know nothing about them asking questions and really never got answers

Nice person working friendly

What a waste of time! Tried to get an air conditioner. Understood that due to the recent extreme heat we would do better to order on line. After the sales person tried several times and then went to get help, the price changed!!We left the store with nothing.

Very slow phone response, multiple times, over 30 min wait on phone, the in store inventory is very low always, staff is knowledgeable but overall store performance and looks, reminds me of a store closing with shelves empty

Thank you Craig & his teammate who came out and moved our treadmill from our garage into our basement! Awesome!

I walked in prepared to spend $500+ on PS4 headphones, AirPods, and Apple chargers. Instead I was accosted at the door and told they “require” a mask. Yes there is a mandate but they are not “required” to enforce it. Plenty of stores don’t enforce it and I’ll be taking my business to those stores. They didn’t just lose my business today though. I will be paying off my Best Buy card and no longer shopping there ever again. 🇺🇸

Cannot remember a bad experience. Always visit during sales events. Staff are knowledgeable, helpful and friendly.

If you have a medical exemption and are therefore not required to wear a facemask, dont bother trying to shop here! My plan was to walk in, buy a $200.00 dollar item and walk back out but they would not let me do that! The entire store has 1 person willing to help someone with no mask. If that person happens to be with a customer, you are out of luck! I took my business elsewhere!

Good ppl but sold us the wrong thing after explained what I needed

They were out of what I wanted and only 2 other options to choose from and they only had one of each of those left .

Nice store.

Great people to work with and a great selection of items

The welcome is very kind

We were notified that we had a curbside pickup item waiting for us. We arrived at 10:45 AM only to learn they didnt open until 11. Still, we did the check-in to be ready and they brought our order out early.

Employees were helpful and attentive! Found exactly what I needed quuckly. I would recommend this location.

Always have what we need. Staff is helpful

Its your typical Best Buy and as usual very friendly staff

Quite literally the most incompetent geek squad I’ve ever interacted with. My Xbox won’t turn on and so I brought it in since beat buy claims they have “expert repair of consoles”. They not only said “we don’t really fix xbox’s” they did not even have an Xbox one adapter to test if my adapter was the problem. They then proceed to tell me I have to buy an adapter to test if mine is broken. I finally decide I will and they are OUT OF STOCK. Do not go to this Best Buy, literally any other one will provide your with more help.

Employees were great but never try calling NO ONE answers the phone. I called 3 times 30 mins 2 times and 50 mins the next all on hold no one picked up!!!

Places not that busy very hard to find help then when you find out they dont know what theyre talking about

Great people

Always good store!

Your local best buy. Nothing really special.

Love this store hope they stay open

Got a tablet and I love it so far.

Just went here on sunday and i bought an ipad, Theresa got me what i needed and didnt pressure me to spend more money than what i needed too

Very friendly and helpful

Best Buy was great. So helpful & courteous

Best buy finally backed up Samsung warranty by providing new unit.

Best Buy is an all around great place to get any form of technology you may need. They have great customer service and what they have available online is just as good with even more things to choose from. I highly recommend this place especially during the holiday season, they have amazing deals.

Went looking for a smart watch, found one because of the great customer service. I swore Id never go back from a very bad experience there a few years ago. So happy to say I will go again and highly recommend shopping there!

I had to take a tablet back that was defective. They made the exchange with no issues and quickly. I also looked at cellphones for a future purchase. The young lady was very helpful and answered all of my questions. I was very pleased with the service here.

Didnt have what the website said dont answer phone calls you wont ever get off hold descriminate against disabled persons

Good experience. Drake was very helpful.

Was there for cellphone issues & unfortunately they couldnt help fix the problem. But they said should be able fix on some ones personal computer.

Very Satisfied.

Friendly staff. Was able to get what we needed and get out quickly. Never a bad experience here!

Very helpful

Bad customer service from geek squad repair. Not friendly and smart mouth techs working here.

Curbside pickup service excellent. Beats standing in line and they load you up.

Very helpful sales person

Great staff and follow up on customer satisfaction..

The Geeks got me sorted

Friendly service people and clean store.

Fair price but didnt have cord for my computer.

I cant go there and leave w/o spending at least $100 tho.

Just showed me things that were on best buys website that I could have done from home