The staff are very pleasant and friendly when they greet you at the door. The service department go above and beyond to make sure that your vehicle is up to standard and will thoroughly communicate when it is anything otherwise. They also really do help you establish/ rebuild your credit. So, at this point, I have the ability to pick ANY vehicle on the lot, Im not restricted to a certain range/ selection of vehicles. They are absolutely amazing. Thank you!

We had the absolute pleasure of working with Chris, Mike, and Trina! Truly these 3 people worked their magic and got us into a safe and reliable car! I didnt think it was possible our credit wasnt that great, and the truck we had was on its last leg! Chris stuck through with us and helped us get going in the right direction, and Mike and the lovely Trina just put the icing on the cake! We appreciate this team of people more than words can honestly say because we have two children and we hated the fact that we had to put them in our old truck because of how bad it was! So thank you again guys because now we have no worries when it comes to traveling with our children!

Very helpful and nice. It was an awesome experience working with everyone here to get me into a new car.

I would like to thank everybody at JD Byrider on Cleveland road, in Wooster Ohio, for doing the impossible! A huge shout out to everybody who had helped us out today! We went there today not expecting to go home with something. And today we got to go home with a newer and very reliable car for our baby thats coming in 3 weeks! Everybody that was working today came together as a team and made sure their customers were happy! A big shout out to Josh for taking info and caring about his customers and making such a great deal! Also Trina you are an incredible woman and so much of a blessing to us! Weve never seen anyone as determined to make sure her customers were satisfied! And a huge shout out to Mike for putting in so much effort to make sure we left with a new vehicle and for settling the deal, I know it wasnt easy. And thank you Chris for all your hard work as well for making sure that we left with a smile on our faces :) Thank you everyone for your hard work and dedication. I would like to recommend these guys to absolutely anybody, even if you have bad credit!!

They are very friendly and will do anything to let you leave happy. I am very grateful for my experience. Thank You Chris :)

I had found a car I loved on Josh’s post and contacted and was responded to quickly. Josh quickly returned my phone calls and set up a time to meet! At first I was hesitant as it was my first time buying a car but they made me feel comfortable. The price was amazing and they met all of my needs. Will definitely recommend anyone who feels like they don’t have the funds and or credit score to come here as quickly as possible! They even fixed some of the issues I had with the steering wheel!

I would like to say a huge thank you to JDBNOW for helping me get my new car!! I love it so much and it’s nice having a for reliable care to get to places now. Chris was very helpful in finding me a new car that I like and explaining everything to me.

Drew the service manager out there is Just an all around awesome guy! He knows his stuff and he is definitely there for the customer.

Mike and Trina were awesome 👌 Very down to earth..kind and friendly! I cant thank them enough for getting me into an automobile. I pray the service and warranty are as wonderful. Looking forward to building s history with Jd byrider in Wooster! Thanks again!

Chris was AWESOME! I honestly felt for this guy. So many people including myself was walking in and he had to balance a lot of different people due to being the only sales man. ! However his attitude kept up and he was super nice the entire time. He pretty much said he’d do everything he could do to make sure I got into a vehicle I would want and he made it HAPPEN! I now am a proud owner of MY new 2011 Hyundai Santa Fe !Thank you for all your Hard work and thank you for your patience.I have to add this in. 3 weeks after purchasing my vehicle from JDB I was stranded in Columbus. Melissa at JDB was truly an Angel in this situation! She was able to keep my husband calm and reassure us everything would be okay ! And she didn’t disappoint ! Thank you Melissa for your patience and your kindness through this whole process ! Never felt such great service anywhere else!

Awesome service... very knowledgeable sales team, nicest people youll ever meet. A very big thank you to Chris

I have met some pretty awesome people at the JD now wooster location. I want to give a special thanks to the group that worked to get me in to my 3rd Vehicle there . Mike, Miss Trina, Josh and my Drew . Drew the service manager . Love this man spirit. Explains everything ..If he doesn’t know. He will find out. Thanks for your hard work and dedication . It doesn’t go unnoticed . My suv broke down and he and the Mechanic came to my rescue . They didn’t have to do that . Even tho I couldn’t save the suv . I got a new one and I love it ..So happy with it . I appreciate and you have much respect.. This is a great place to get you back on the rode and work on building your credit up with a warranty you can’t beat . I would recommend my friends to go there .. Thanks again !!!!!!

I just got my car service by Drew, I’m super happy with fast service and calling”following up with me” and also being very lenient with me making payment on my services! I really appreciate JDBNOW/Byrider Wooster! They have done me good/great! And they will always make sure I have wheels and make sure I’m driving a safe and reliable vehicle!!! ❤️❤️❤️❤️❤️🙂

Drew squeezed us in short notice to take care of warranty work. Real pleasure to deal with and always willing to lend a helping hand. Thanks drew! Damon the tech, is very knowledgeable keep up the good work!

Great customer service helped me get in a nice car and on my way quick. would definitely recommend anyone who needs help getting a car.

What an amazing group of people! Everything they offer to someone like me with bad credit is shocking! They work very hard to help you get a vehicle that works for your budget. Mike gave me the gut check I needed about my financial situation, and I am so happy he did! Josh is a wonderful salesman, who explains everything you need to know! Their finance people are very pleasant to work with. Hands down best experience ever buying a car! Thank you everyone at jdbnow wooster, oh!

I had one of the best experiences! Josh Young, Nate and Chris were all very good to me and explained in full and very upfront with me! Good job! I love my new car 🥰

I was having several issues with my car regarding my brakes and stopping. I spoke with Drew who guaranteed that he would do his best to correct the issue. After the diagnostic tests were performed, he contacted me and explained the issues in a way that I would be able to understand. I was given a whole new set of brakes and oil was serviced as well. 5/5 I’d bring my car to the service center in Wooster again.

Absolutely amazing team here at the wooster JDByrider! If you have a low credit score or if youre like me and just now starting out. This team HAS YOUR BACK! Go and work with the dealer Josh. Amazing guy and did absolutely everything he could to let me walk out with a new car! Thanks guys !

I have no issues, every time something needs fixed Drew is on it. Very friendly! Very much appreciate all the service he has done for my car. He works with your schedule and makes sure he can get you in as fast a possible.

Great team to work with and the service is great. Just bought my third car from here and they have taken care of me every time. From sales to service great place to deal with.

Drew helped me getting my vehicle fixed. Made sure that it was good and ready before I got it back. He helped me so much the last few weeks getting my vehicle fixed and ready for me

Drew was awesome in getting my car fixed and back on the road he definitely needs a day off

Andrew Barrett was who displayed very professional and courteous attributes with the customer service he had. He definitely went above and beyond all expectations. He needs to be the employee of the month if you have those options. Thank you for the wonderful experience.

Truly the worst experience I have ever had buying a car. This may be a small dealership but all they wanna do is rip you off. Try to make you pay 12,000 dollars for a 8,000 dollar car before interest. Lies about down payments and hidden fees that they try to get you with at the very end. We had to go get the car for them from another location and they still tried to screw us. RUN RUN RUN RUN FROM THEM.

Service manager Andrew was very polite and informative about my vehicle, service worker worked hard to get my vehicle done! Great team! And affordable!

Bruce was very very helpful in this process of helping me purchase a car. I am only 19 and have 0 credit and he worked with me and helped me do everything I needed to do. Everyone here was very friendly and patient with me. I’m glad I chose JD Byrider to purchase my first car!

Chris was absolutely amazing! He done anything he could to get us a car! It happened I couldn’t be more happy with the car I’ve got now! I want to say thank you to everyone at jd for the awesome experience! I definitely will be back in the Near future!

Everyone was very Hospitable and very courteous professional attentive to my automobile needs every gets a five star from me and I will Recommend Friends and family job well done thank you - Jeremy Willis p.s Bruce was the new guy excellent job brother n the Owner amazing outlook and energy ✊

The people here were so nice and explained every question that I had, they explained everything perfectly for me to understand. They made sure my car was perfect for me. 10/10 experience. Would definitely recommend the Wooster store to anyone!

Everybody was Friendly and kind ..they answered my Questions and They worked with me ..Vehicle I bought was Clean and very nice ...Thank you JDB

Great people, had the time to help me get my plates even though they had so much on theirs. Great people and great service!!!

Hands down one of the best experiences I’ve had. Drew is so understanding and is willing to do anything to help. I had a problem with my car and I called him, got me in right away fixed it with no problems. Quick and easy. Highly recommend!

Got exactly what I was looking for, the team made it as easy as possible. I walked there and drove home, couldnt be more satisfied.

I had some issues with my car and I contacted Drew from the service department he responded quickly and took care of me. He was very helpful in every aspect. He helped me utilize my warranty at another shop that was closer to my house.

Drew always has takin care of me from day one no questions asked he always makes sure my car is in the best shape i would def recommend to someone great place and great people thank u Drew!

My experience with jdbnow wooster was awesome they have a great team in place Josh Chris Mike and nate were excellent and very helpful and professional I recommend you check them out for your next vehicle

Great experience, very friendly staff chris and trina will get you set up! 10/10 would reccomend

BIG thank you to the team for making it possible for us to leave with two vehicles over a year ago. My husband loves his turbo dart, and Im very much content with my Kia. We have had excellent service this past year on both cars. Thanks again Drew, for the help on the headrest issue this past weekend!

Brandon explained everything Thoroughly and was nice and friendly he even stayed late to make sure the vehicle i got was the one I wanted.

Wonderful staff, I had a great overall experience with them and I would recommend anyone to shop with them. Also a great way to establish/build your credit score. They were pretty up front about that which I liked alot

They are some Great people that helped me find a great car!

Anthony is absolutely the most helpful salesman I have had the pleasure to deal with. He and the all other and CNAC staff went above and beyond to help me out and get me into a car. My credit is non existent, down right terrible to be honest, I had serious doubts that anyone could help me. They did that and were courteous and non judgemental in their dealings with me. Was the financing cheap? No but I am high risk and expected nothing less. They helped when others didnt even want to talk to me. Now I can start rebuilding my credit! Thanks to all of them for a fantastic experience!

Very amazing people and nice and Patient About everything best place to get a car

Top level people and a very professional team of tech, sales, and finance folks who know and understand the value of stellar customer service and satisfaction. I can’t recommend them enough.

Trent Trina and Christian helped me get into my very first car. They took the extra time to make sure that I understood and was calm during the entire process. They were compassionate to my anxiety of being a first time buyer. I would hands down without a doubt refer this team to anyone in need of a car. Thank you Trent, Trina and Christian for your outstanding work at making me a very happy car owner!! I appreciate you all!

Chris and mike done everything in their power to help us! I have never walked into a car lot that has been as helpful and professional as they are. They gave us as wide of a vehicle selection as they possibly could! Thank you guys for everything!!!!!

A very caring staff, willing to understand what you need and doing their best to help. Drew is gem.

We love it here our care is amazing and the warranty and customer service is top notch. Theyve helped us quickly and with no issue. Drew is always straight on whats needed done and gets us our work done quickly and professionally.

They raised the price for the car if you don’t know what you’re doing. If you don’t get the warranty you’re in trouble. Be careful going through them unless you’re credit is horrible

The staff here is amazing! They worked hard to get me financing and a car that I absolutely love. Would highly recommend! 👍👍👍👍👍

Had a bad cabin air filter and it was replaced then my battery died shortly after down the road they came and gave me a jump then I went back to the shop and they put a new battery in it right then if you guys need a car they help don’t listen to what everybody else says about the bad reviews just have to try yourself yester payments are high but they help people with no credit get credit that way when you wanna get the car you want you can

Friendly but you can have 100,% payment history. But no you owe to much out and if you dont have a BIG down dont waste your time.

We had a good time in the process of getting our new Jeep! The people are so friend especially Trent and Trina! Great customer service! Definitely would recommend!

Im very thankful for everything they did for me. Drew was awesome at getting me the help I needed and getting me back in the road. Plus saved me a lot of $$$$$.

Very excellent service. Honest and straight to the point. They work with you financially to insure that you don’t put yourself into a difficult car situation. Everyone was friendly & respectful. I highly recommend.

I loved the experience I had with JDB. They were all so nice and so helpful and patient with me. Especially Trent. Trina and Misty were so wonderful to!! They made all this paperwork and stuff for me a wonderful experience. Everyone should go buy a car from them. The team there are the best. I wouldn’t go anywhere else!!!! Thanks guys I appreciate all of you!! 😊

Awesome place bought my truck here the staff is awesome Andrew the service manager will make sure you won’t leave unhappy if you had any issues Chris from sales is awesome too definitely put you in anything you want

Drew and the service department are amazing they fixed my moms car so quick.

Kayla was wonderingful making sure my parents got into their dream car while also helping to entertain my 5 year old autistic niece. Doing her job, while keeping a smile and a helpful attitude made my day so much easier.

First time in getting a vehicle from JD ByRider. I got the car first visit and the car was in excellent shape. Very clean interior, clean engine and the drove very good. I thank all those involved in helping me to get this vehicle. Thank You.

Very friendly environment and they work very well with your budget. 10/10 recommend.

I dont usually write reviews but Dan, Brandon, and Trina were absolutely amazing, and made sure that i had the perfect car for me with all the qualities that i was looking for, at a price that worked for me. Thank You so much for going above and beyond to ensure me and my girls have a safe and reliable car thats perfect for us.

Staff was amazing, very friendly people. They got me exactly what I was looking for and on the road same day. Best car dealership experience Ive ever had.

Really nice place Chris was an awesome sales person and Trina is just the best! Glad to be working with u all

The staff was very helpful and friendly, was able to work with me and getting me and wife into a SUV that we liked and can afford. Awesome job wooster team!

The service department is always amazing! Thank you Drew.

Ryan and trent was very helpful with all my questions and didnt hesitate to find answers that they didnt know! Amazing place to come help get you on your feet and build a name for yourself without making you broke!!! Thank you two for the amazing job 😊

The general manger was very rude and hateful telling me I couldn’t afford $800 etc and plus I wouldn’t go there they’ll put you in a car that will break down within a week and you’ll be stuck in a contract I definitely will not take my business to them no matter how much I need a car they waisted almost 4hrs of my time

Was there the past 3 days they said it would only take 15 mins I was there for 2 hours each day wouldn’t go back waste 6 hours when I could have been done somewhere else

Im late posting this, but Drew & the team are courteous & fast & kept my car safely on the road after finding a bad ball joint & replacing it during an oil change!

Everyone was very friendly and knowledgeable, Trent made the experience enjoyable and was very helpful and easy to communicate with. The overall experience was an A+ all around and didnt take long to complete the deal. Thank you to everyone!!

Friendly staff. Great service and excellent service. Service department was effective and knowledgeable. Definitely recommend anyone who needs service done on their car bring it to JD Byrider.

Drew is great to work with, and very easy going. He is upfront and honest about what is wrong with your car, while trying to help you financially. It was fixed quickly as well! Definitely will be back for more repairs!

We had a good experience with the sales team about a year ago however ABSOLUTELY HORRIBLE customer service with a lady from the financial department! My boyfriend lost his job because of Covid. Our payment was due on Friday. On Monday, while trying to call the unemployment office for literally the 500th time. We are getting phone calls from a very rude and unprofessional Monica. Harassing us and threatening us. I understand they need their payments but these people need to have some empathy. Shame on her. Just remember that when you buy a car from there... they don’t take care of their customers in that aspect.

Drew does a GREAT JOB of taking care of any problems that we encounter with our van. Always fixed right and good communication through the process!

Drew has been so nice to my family and has bent over backwards to help us when we needed it. I am so thankful for him in your service department.

These guys are awesome.

Third vehicle from here, Chris was awesome, Drew in service has always been straight with us and kept us on the road. Trina and Christian the whole crew

Drew has done alot of work on my cars..and they werent easy task sometimes But he has always got them done..and done right..I appreciate all that he has done..

Salespeople at JDBNOW was helpful, kind, and very respectful in helping me with my needs on finding the right vehicle for me. I have brought other vehicles from the Wooster JDBNOW/ byrider and never had a problem with them. The last truck I purchased from the Wooster dealership I had for 12 years and put over 250 thousand miles on it. It was time to upgrade and they helped me in every way. Thanks guys!!!!

When they say that you will be in a car today, its true!Went to jdb years ago and they were great to me. NOW! JDBNOW is even better by a country mile! I love this place. Went from under a 500 credit score to over 650, NOW.... I cant wait to see how far I go.

We had our Fusion in for service. Drew was very thorough with what needed to be done and the cost of each repair. Drew took the time to go over each repair that was done. All my questions, comments and concerns were taken care of.

Came in and dealt with Ryan. I was a little unsure walking in because I havent bought a vehicle in awhile. Ryan made me feel at home and he went above and beyond to find me the right vehicle at the right price. I would recommend Ryan and jdbnow to everyone!

Service department is awesome. Thank you again drew!! This guy definitely goes above and beyond for you to help the best he can! I highly recommend this place to anybody needing a car and want the BEST warranty!!

Andrew in service did an outstanding job getting my Dodge Avenger in and fixed quickly. Not only did he keep me informed on the repair status, he made sure to get me the BEST price on all of my parts. He and his crew went above and beyond to get my car fixed. We can’t say enough good things about this location.

Tonya, Trent, and Drew did a great job helping me find a car. They made sure I was happy and the car was in excellent condition. Great job!!!!

Very, very friendly and helpful! Drew, the service manager, goes above and beyond his job to make it the best experience for the customer. He is very reliable, trustworthy and caring. He wont rip you off...instead he tries to find the cheapest affordable rates for his customers!

Andrew Barret in Woosters location was more than helpful. He was understanding and relatable! Thank you for everything.

No pressure sale and very courteous.

The Wooster JD Byrider has a great thing going in the service department, Andrew Barrett! He is genuine and truely cares about his customers. Thanks for explaining the work that was done and getting me back on the road! Thank you so much!

Ryan was very nice an helpful.. He went above an beyond.. I would definitely recommend him to other people...

Update: Andrew in service and his techs are amazing. Had some issues with electrical in my car and he got it in right away and his techs didnt stop till it was fixed. Couldnt ask for better customer service.Even though it took a bit longer than we hoped because of self employment, Dan and finance was amazing and got us approved and on the road. Great customer service and they really work for you to get you approved and into a vehicle. Be patient and work with them and youll be on the road in no time. Highly recommend the staff here in Wooster.

Ryan,trent,Trina were extremely friendly and very happy to help and sent me out with a great experience and with a car!!Highly recommend this place you can tell they are all a big happy family and the process was just fun and amazing such a great choice!Thank you 3 all so much!

This is the 2nd vehicle we have bought from them, and we could have went to a big name dealership, probably paid less, but coming back here was our main priority. You can not beat the service, nor warranty this place offers. Especially Drew Barrett, he is absolutely wonderful and a godsend in both vehicles I have bought.~ Amber Mason-Carpenter ~

Austin was AMAZING!!!! He went above and beyond several times over. Everything being done contact free with the pandemic and this dude did awesome! Plus he’s fun to work with, super easy going!

Andrew is a Awsome ...he went over EVERYTHING AND EXSPLAINED ALL OF IT PERFECTLY..IM SO HAPPY AND VERY GREATFULLTHANK YOU...again he never fails ..oil change and be went above and beyond him n his crew are awsome Im so great full thanks again..And Andrew barrett is a awesome macanic ..thank you guys for your awesome services ❤

Ryan helped me get a newer vehicle. Talked to him a couple times on the phone before I came into visit. He was very helpful and nice. Answered all my questions

I have had my car through them for a couple months now and I can say I am very pleased with the service so far. I have had a couple minor issues and have gotten them taken care of quickly as possible. Very nice and respectable staff. Also working with Drew has been awesome he has helped us with so much and has been really nice to us.

I worked with Charles Heckler in the Wooster Store. He and and the finance department helped me tremendously and helped me get in a vehicle I wanted and was happy with. Although it wasn’t easy because I was so picky he kept his cool and did a amazing job. Great guy with amazing customer service! Highly recommend checking out! Thanks Charles!!