Funny workers very helpful theyve cleaned it up nicely friendly. Halloween candles ect

I love this store specifically! I’ve been to family Dollar’s all over the place. The store is not the biggest family dollar around and it’s not even the biggest in Worcester. There is another one in Worcester that has everything you can imagine and more. It’s the employees that keep me coming back to this location. Every single one Ive met is amazing. Whoever does the hiring there should be very proud of themselves. I have never had a bad experience at this location no matter who is assisting me. I have even become what I would call friends with the employees. Just when I thought the customer service couldn’t get any better, I met the newest employee at this location yesterday 12/05/2020. Her name is Tricia. I needed to go back to the store today to get some icemelt. I ended up getting 120lbs. Each bag weighs 6 pounds. On my last trip out the door, I was taking three at once. I was going to put the cart back myself because I am able to one hand 60 pounds of icemelt. I was not struggling but Tricia was so amazing that she got out from behind the register and returned the cart to its little cart corral for me. I had it all under control myself and was more than able to put the cart back without dropping everything but I was so touched by her level of customer service. Every employee in there is top notch. Tricia Is an excellent addition to the team there and I just wanna make sure that her extreme active customer service hopefully makes its way to the ears of the store managers. When I was getting all these bags of ice melt, she hadn’t learned how to use the quantity button yet. I’m horrible with names but there was this female brunette employee Who has been there for a long time and is an amazing person as well. She stepped in immediately and helped teach Tricia How to use the button and I even heard her relaying information on when the appropriate time are to use the button. I’m not sure if that is a job function of hers to train new employees but good on both of them. Good on that more senior employee for taking the time to help Tricia Learn new register functions and relay proper store policy rather than just doing it herself. Good on Tricia For showing such a willingness to learn her job and good on her for her amazing customer service! There are so many others that have really been amazing there but I am absolutely horrible with names. My memory isn’t the greatest from my years in the military.

You can find what youre looking for the people are nice and polite

Very clean and organized compare to others. Staff is really nice.

They fix the store its alot better now

Great bunch of ladies work there theyre always kind polite and very helpful

Everything is very neat and organized in this store.

I enjoy shopping in this store. The personal are all very nice and they have great products at a good price. The place is pretty organized.

Love it it’s amazing there the people are nice and kind

The worst of the worst. nobody is ever at the cashiers so you need to wait until they get up there from wherever they are. and its every time, and I have been in there many times. but now i will never go back. the people that work there are fat big bodied people, and literally they are off somewhere in the store eating snacks! like no wonder why they are never at the cashiers. also the place is filthy and if you buy laundry soap dont expect to get a full bottle, the people that work there say someone comes in and steals the soap by pouring half or more of the new bottles into their own containers. yea i maybe can see that once sure, but all the time? dozens of bottles half empty? obviously its someone that works there. dont waste you time here go to dollar tree down the street pay less, and someone at that place is always standing in front of the cashier so you never wait.

Excellent Customer service! Very clean and organized. It meets all my expectations. The best in Worcester!

Love the place. Always find what Im looking for. Very helpful salespeople . Price is right!

Excellent service

Best family dollar in worc hands down .. Clean and organized..

This store is great and i know most of the girls there BUT if you go there before close, almost always they close early on you. It says 10 oclock for a reason. Not 9:50! I needed to buy one thing quick at 9:50 pm and their doors were already locked. The girl who knows me, looked at me and just shook her head. I know we all want to get home esp that late at night, but as an employee you dont get to just chose when you want to close. Sorry!

This family dollar is clean and its employees are very nice and helpful.

Love Family Dollar on Grafton street the employees are very friendly and helpful.

Great customer service. Love the selection of kids clothes and the price is right!

I love shopping here they have alot of items. Different prices but reason able

Great customer service. Friendly folks

Went here last night. They have EVERYTHING. Not everything is a dollar but its still very reasonable. The store is very clean and organized. My sister bought a toilet seat,showermat, trash bucket, laundry soap and more! Im going to shop here when I save enough. They have makeup drawers, makeup, Flip flop sandals, hygiene stuff, brand name icecream, hair accessories and alot more that I want to buy.

Love it! My go to when I want clothes! They have awesome deals!

Nice clean organized store with great employees !

Good layout easy to find products, good prices

Usually I dont have a problem here at this store location, however, today I went in to grab a few items,and had to use the bathroom. Im disabled, walk with a cane, so getting around sometimes can be cumbersome. My friend was with me,so I asked him if he could get key or staff to unlock bathroom. Having been here many times before, I knew that they were locked. Well..my friend came back and said She said No!,She cant unlock them,we cant use them!!! I was more than upset about it because there is no sign saying No public restrooms, or Employees Only. ..So..I went to check out, planning on saying goes something...But I didnt because I was afraid my temper would flare,and Id wet my pants right there, which in hindsight, would have been funny, and a lesson learned for cashier. Ill not shop there again because of thay, and Ill will report it too!

LOVE FD locations all thought the city

A little Messy and high prices but theres a few good prices for things. Not all.

Mot much for a dollar in family dollar. But plenty for 5 & 10 dollars.

Worst palace to shop! Takes 20 minutes to check out with one item

No good employees.... my 4 year old son open candy and they were asking for money but not politely. 01 .15 .19. .9 20 pm . That old lady.

Clean and organized unlike the others around here

Very very goood!

Great buys on the cheap.

Its got a lot of cheap stuff and most of it is stuff that is needed

Messy store, but I go there when the price is right.

Always something to find when not shopping for anything in particular.

Good variery

OK

VERY NICE AND CLEAN, EVERYTHING VERY TIDY AND VERY FRIENDLY.THANK YOU.

I love going to family dollar.

Very good deals