I came in and this awesome Storage Guru (with a Nintendo hat) made my day by being quick and informative. Along with Public Storages deal. I saved money.Best feature.The Public Storage app.I can open the gate like a garage door opener! No more useless numbers to remember!

Cyndi is amazing at what she does, she’s friendly, provides the best customer service, she followed up with us reassuring that we would get the best prices and a reserved unit without hassle. She showed us and helped us compare different size units. I recommend this location to everyone. 5 stars is not enough!!

I am so glad I went here. I met the kindest, coolest, and most helpful employee...THANK U STEVE 😆 He made what usually is a hassle a complete breeze and a pretty fun experience. In a time where customer service is pretty iffy at best I can honestly say this guy really cares and makes a big difference there. I would recommend if u r looking for a decent clean and safe place to store your belongings, come check this place out. U wont regret it. And ask for Steve ! 👍

Steve & the folks at Public Storage in Worthington are top notch. I used them for 4+ years and things always ran smoothly. Clean & secure. Highly recommend.

Cindy was awesome, she answered all of our questions very patiently. Pleasant experience renting our space unit! 😊

Cindy is a great help and very kind. I highly recommend this location for all of your storage needs

Steve was very great and welcoming. This facility was a great choice for my storage needs.

Hema is an awesome employee. Very helpful and friendly. Got us into the next unit size we needed without any issues and made everything a breeze.

Steve is awesome never worked with anyone more professional!!!! Storing company equipment for the Ohio location.... needed an upgrade to another size unit...and he made the process stressfree!!! Super professional!!

Hema is a great worker. I forgot to put my lock on my storage and he called me to let me know for my protection. He help me find my storage and showed me easier ways to pay through the app and took his time to guide me through it. Really appreciated it.

Steve is the best!! He goes beyond his job duties! He was very helpful and caring!!!!

Hema was great, helped set up my storage unit, stayed late to do so(on his own account) and answered all my question.

Hema is an outstanding person. I am happy with his help. He is very Knowledgable and experienced. He told me to download the Public storage app which is very useful. Thank you.

The manager here(Cindy) epitomizes excellence in proactive customer service. I called in a week or so ago to find out the status of my storage unit, which has a bunch of fees on the account Ive been carrying over from month to month, due to late payments, and I spoke with Cindy. In the course of our convo, I had explained that the pandemic has placed a lot of financial strain on my household and that I was waiting for my unemployment back-pay to come in, so I can get paid up on some things, including my storage account.Today, Cindy called out of the blue, to inform me that she had requested a credit for a portion of my balance(mainly late fees) and it was approved. The thing is, I hadnt even asked for the credit. Being empathetic to my plight, she did it 100٪ PROACTIVELY!I dont believe Ive ever had anybody do something like that for me before, without my requesting it. Simply awesome... So, suffice it to say, you should be extra nice to Cindy if/when you interact with her. Shes truly a good person and she deserves it! CRAZY KUDOS CINDY!!!

Excellent customer service! The manager, Hema (location #26536) was very helpful and quickly resolved an issue that I was having with my access code. Thank you!

Hema was very helpful! Great customer service.

They already raised my storage monthly payment 3 times this year, this is not right

Helpful even during a pandemic. Cyndi the property manager was so sweet to work with at Public Storage. My company, due to national shortages and budget cuts, has decided to do away with storage units for their sales reps. I was shocked at how understanding and helpful Cyndi was to me during this time. Not only was Cyndis customer service outstanding, but the office was practicing safe social distancing measures for the safety of their customers. I would recommend this Public Storage to those who need a place to store their items and like to receive strong customer service.

It was a great experience and very friendly

Ill be darned if Cindy(Site Manager) didnt go and do it again! First, it was waved fees. Now, again proactively, Cindy requested a rate reduction for me and got it done! That girl is on FIYA! Thanks again for showing your customers some love in these tough times Cindy!

Great service and Cindi went above great customer service explaining everything

Awesome place very helpful didn’t waste anytime highly recommend Hema the manager was excellent

This location was very cleaned and well managed. I would recommend this location. We (me and my husband) met Bethany and she was very professional and pleasant to deal with. She made our experience worth while. Thanks Bethany!!

Hema Perera was great to work with! Answered all my questions and made it easy!

Just had the best customer service in my life. Lisa R is amazing and went above and beyond to help me. If her service is indicative of their company, they have a happy customer and will refer them to everyone I know!! Thank you Lisa R!!! 😁😁

Hema was very nice and made sure that I was taken care of.

Extremely friendly and helpful staff

Cyndi was awesome & so helpful!

I had previously had an horrible experience with a storage company and was not a big fan of the process/conditions. However, I found myself in a pinch and needed something fast and affordable. Spoke with Cyndi:) and not only was she patient with me by addressing all of my questions and concerns, her customer service was fantastic! Absolutely adore her! If you need a storage unit, definitely recommend Public Storage.

Feels like it is not temperature controled. Their is no cart in the building anymore so you have to go to front desk to use 1 in the office. You have to have your i.d. they ask you how long you will be and if it takes you awhile they act like they have a problem.

Hema excellent services thank you

They force you to get insurance when you dont want it and the person said I could get rid of it after my first payment NOT TRUE.

Shout out to my guy Ed! He took me to check out the spaces first so I could make sure I was getting the right unit to fit all my belongings. He was very friendly and helpful throughout the entire process and as thorough as he was over the details I was in and out in about 10 minutes. Great facility and even greater staff. Thanks Ed!

Awesome service! I ran in right before closing and Cyndi was amazing. She showed me units and really helped me out. Such a great place I highly recommend!

Cyndi was exceptional knowledgeableFriendly and an overall great helpYou need more workers like her!!

Fast friendly and thorough. Cyndi helped us obtain our unit and get everything started. Shes very friendly and funny. Would recommend this storage place to any in this area looking for one, thanks CyndiUpdate Hema helped us upgrade our unit. Super friendly funny and a wonderful salesman

WOW, Jenny made it totally AWESOME for me, beyond 5 stars!!! And no shes not someone I knew prior to her work at the Public Storage, Worthington location. Not only helpful but considerate and really knows her job AND CARES!!! She made Public Storage look very good, like OFF THE CHART GOOD!!! PLEASE LET HER KNOW I SAID THIS!!! Although I thanked her a few times in person. Facility also clean clean clean!!! Thank you a very good experience and people moving, shuffling, cleaning or going through things need a good experience.CAROL AUGUSTUSWorthington Ohio location

Hema was very helpful and nice

The staff at the facility was very accommodating. She showed me multiple units to ensure that I would have what suited my needs. The pricing is very reasonable (lower than a garage at my complex), & i appreciate the convenience of the gate access hours.

I rented my 10 x 10 online. The next morning an employee called to ask what time I was arriving. I told her a range as I was renting a truck, packing it and then arriving at unit. That was unacceptable to the employee. So I chose a time prior to picking up truck. Then they called to change that time. I was transferring from a 5 x 5 to 10 x 10. I told them I did not know if I would be moved in and transferred by the close of their office day so they charged me an additional day on 5 x 5 which was fine. I did get moved in and stopped in the office to tell them I had vacated. The next day I got a bill for less than $2. I called to ask why and they said I had not vacated the 5 x 5 in time although I had vacated a day early. They would not write it off so i had to go in to pay it. Poor customer service. The unit was clean and dry so they do get 3 stars.

After research I chose Public Storage and I am satisfied with my choice. I started the reservation process online along with the some of the registration process. It was quick and easy. On the day I was going to Public Storage I got a call to confirm a time to review the storage unit. I spoke with Cyndi who was helpful and professional with showing the unit and answering questions. The process seemed pretty straight forward to me. I think that is testament to the staff.

Everything worked out perfect here with storage. Friendly staff and reasonable pricing. Property very clean and secure.

Went in to get a storage unit today at public storage, and Cyndi was great to us. She took us to see the actual unit and showed us how to use the lock. She explained everything thoroughly and clearly. Thank you so much for your help!! Sincerely Kristine Smith.

Excellent customer service. Jenny did a great job of taking care of all my storage and business needs. Thanks again!

From day one the staff was wonderful. Bethanie was ever so kind, thoughtful, very definitely a people person.In having the honour to observe her with other customers, she was consistently excellent. She (and Chance) continued to go above and beyond.No doubt, if I ever needed to use this facility I Definitely would! Super Great Service!Many blessings to all!

Terrible Customer Service online. I’ve had an issue going for over a year, and they refuse to reply to email to any issue (which I wanted for a written record of promises made). I was on auto pay, bumped when my card changed, came in to pay and get back on auto pay, they never put me on auto pay and charged a late fee. Every month I email and say to make sure I’m back on auto pay before I pay but I won’t pay the late fee when it is their error, each month they don’t. I’ve paid over $100 in late fees despite never missing a payment. They offer no solutions but to pay their fees, threaten auction after just 15 days (despite it being their error) and if you do get someone on the phone, they aren’t empowered to do anything to help. I really just wanted them to admit the mistake. In terms of this specific facility, it’s good. Clean. Safe. They were great when I signed up. They did increase prices about 20% after a few months in addition to the promo rate ending, so be prepared if you’re renting long term to see rates go up by $5-10 every 6 months or so.

Cyndi was a great help to me and my family this morning. Her professionalism and courtesy was very warming. Thank you!

I came with a friend to this storage facility and the representative was courteous and informative to the many questions I had. It was a comfortable experience. Hands down, you can tell customer service is their #1 priority here! Thanks again, Ms. Cyndi.

Was looking for a quick storage unit. The site manager, Cyndi, went above and beyond to show multiple units. She was patient and very accommodating. Would highly recommend.

Just needed to upgrade storage from the previous day and employee Nikki was so pleasant and helpful. Storage was clean and easy to access. They use cylinder locks which I love. Great place too get a storage unit

Great friendly service!

Love the location. Rep was on her game, sooth as silk. Thanks Cindi

Stephanie was very helpful. I was on a clock with the movers here and she helped me quickly get into a unit.

Great experience. Really nice people work here. In and out in 20 minutes with a new unit. Thanks very much Ed an Cyndi!

It is important to note that they push hard for good reviews when you move in. Therefore, many of these 5-star reviews may just be for good service at move in. We had a unit for 15 months and they raised the rent 3 times in that time. What I’m really upset about, though, is the move out process. They do not prorate your month at move out, and it is based on the end of the month, not your move-in date, which I should have read in the fine print, so that’s on me. But the move out email they sent had incorrect information which ended up costing us $200. The email told us we had to come into the office after we moved our stuff out. We had a moving company move us out on Saturday, October 26. We couldn’t go to the office that day because we had to meet the movers at our new house. The next time we were able to make a trip over there during their office hours was the next Saturday, Nov. 2. We would have been able to make it over there any day during their open hours, but not during the OFFICE open hours. So we waited until the next Saturday to make one trip over there (since we now do not live close by) to both remove our locks and go into the office to finalize the move out. I showed up first thing that morning, removed our locks, and went into the office to have them walk through to confirm we moved out and sign the final paperwork. Except there was no walkthrough or final paperwork or move out process. We just had to tell them that we moved out. We could have come over there and removed our locks at any time and then called and told them we moved out. Instead, now we have to pay another full month’s rent because we had our locks on for one extra day when that wasn’t even necessary because we didn’t have to come into the office at all! They were unwilling to waive or prorate the charges. So, yes, great customer service at move in when they push hard for a good review. Poor customer service when they raise your rent every few months and give you incorrect move out information that results in an extra $200 charge.

I have a unit here. The problem with all Public Storages is they raise your rent by $20 every 3 to 6 months. This is ridiculous, I could understand maybe once a year. They price customers right out of the units. This is a fairly clean facially. I have a business, so need 24hr access. No lights n units, but theres lights on property, on the row where I have my unit, theres 3 buildings, at 12:30- 1am all lights shut off, except the one building farthest away from me. Pitch Black, where I am. These are on timers, have requested, since I work odd hrs, to change the lighting, so at least 1 building by me had light on. With this heat need to work nights. After all for the increases in rent prices, should get some kind of accommodation, since have been doing business with PS for over 35 years.

There is isn’t a more trustworthy and welcoming storage place than this place. Seriously they take good care of your belongings and easy to work with. Every face over the counter doesn’t hesitate to reply to my questions

Excellent customer service. Thank you Cindi for the great service,

Cyndi was amazing in helping us find a storage unit to fit our specific needs!

On moving day, I was in a crisis as I had a borrowed van full of stuff and a limited time to move. I had rented a garage and it turned out to be unusable due to water issues. So I came to Public Storage with a high sense of urgency due to the limited time to move and Bethanie got me set up with a perfect unit in a rapid amount of time. Excellent service!

Bethanie has been an exceptional sales representative. To the last detail she exceeded all my expectations. Because of her I will recommend Public Storage to friends and family. Thank you for such a positive experience!

The lady who helped me was extremely polite and awnsered all the questions that I had. I was having so many issues finding a secure place to put my belongings but she made me feel like I never left my home. Great prices and amazing security. I highly recommend this place to anyone that needs a place to store their belongings. Can’t wait to see you again :)

Reserved my unit on line and met Jack who was courteous, professional and prepared for our appointment. The unit is clean and secure. I would love if it was open 24 hours a day instead of 6am-9pm daily other than that, I love it!

I have been treated with the utmost professional customer service, starting with Emilee during my first visit to inquire, and finally today upon reserving my 5x7 unit with Blake. Both ladies do a fantastic job representing Public Storage and offer suggestions with complete assistance during sign up.Please recognize these ladies. And, exceptional Security with very clean units. Make this your choice.

Nothing about moving is fun, but Nikki at Public Storage Worthington made lining up storage for our upcoming move a breeze. Even though we showed up on a busy day, without an appointment, she was super friendly, professional and thorough. We were able to view the 2 units we were trying to decide between and all of our questions were answered in detail. Thank you Nikki!

Tatum and Emilee were very enthusiastic and helpful when I went in today to get a quote for a storage unit for my companys needs. Definitely and asset to your company! The units themselves were clean and odor free, so we will be renting one from you in the coming days.

Very conveniently located! Easy access!

Tonya was super helpful. She switched my storage from another location because I accidentally chose the wrong location. Really appreciate her help.

Rude employees. Both were taking lunch at the same time in the middle of the day (about 2 pm) and had locked the door. Then they acted like I was being rude by coming in to pay for my unit. Then she proceeded to be disrespectful the entire time. Why did they not take breaks one at a time? Seems like a poorly run business. Also one time I came in and watched a guy finish a game on his computer before he even realized I was standing there waiting. Other than that its fine.

Ed was extremely nice and helped me find the write storage unit to hold my business equipment! THANKS ED

Watch out. Nice place but they will raise the rates $10-15 a fews months after you move in. So I moved out!

She was very helpful and kind. She is a keeper. Her name is Cyndi. Thank you.

Staff was extremely helpful and informative. Bethanie was great and found me the perfectunit. Great prices as well! Thanks again!

Out of all the storage units I have been to, this has to be the best one yet! The lady at the counter Bethanie, was extremely kind and helpful. The units were clean as well as the office and outside area. 10/10 will recommend to friends and family!

Hannah was awesome when I came in to make a reservation for the end of the month.. she truly understands the company she works for.... thank you hannah!!... cant wait to come in Sunday to rent the locker!!

Bethany and the team are really spectacular there! They go way above and beyond to help their customers! I would use them over and over. Wonderful customer service!

I used this particular storage location for nearly two years and wouldn’t hesitate to recommend it. Store manager Bethanie is incredibly helpful and kind, and genuinely cares about customer satisfaction! One thing to note is that Public Storage as a chain can be a bit frustrating, which has nothing to do with any individual employee (they add on extra fees, etc.) but I imagine that’s similar to any other storage chain. Bethanie does a great job of making sure that you understand exactly what you’re paying for, in this context, so she is truly a godsend! The facility itself is also very clean and well-maintained (I used climate-controlled, inside storage). Overall recommend very highly!

Really nice facility, and they seem to be finding their groove after the transition from Cardinal. Nice staff, very helpful. Oh and Dominque totally saved our bacon when we left our unit door open (it was really hot and we were dumb) ON HER LUNCH BREAK.

Bethanie!!! If anyone is second guessing or wondering where you should go to put your belongings, go see Bethanie at this public storage. She’s reliable, and super caring. Best customer service experience I’ve ever had. So good, this is my first real review I’ve ever written. I hope they knew this girl deserves a raise!! Thanks for everything!

I came in today and Beth was very very helpful, very friendly she listened to my concerns and answered all questions I had in regards to what I was looking for, very knowledgeable about everything and put my needs first, Great customer service. I would recommend anyone to speak to Beth

I had a great experience yesterday with Public Storage and Forest the manager in Dublin OH.. He was fantastic and was very patient in walking us through the perfect size unit, the paperwork and even worked through his lunch hour. I would and will rent with Public Storage again. I hope they are all as good as this one.

Tanya was awesome! Friendly, efficient and knowledgeable. Thanks Tanya for all your help yesterday!

Id give Forrest way more than 5stars if that was possible. He is extremely personable, he educated me A to Z on all the ins & outs of the renting a unit, showed me all the sizes. I dont think I had to ask a single question because he covered everything. Thanks Forrest for making this so easy for me !!

Hanna is very knowledgeable about the storage facility thank you for finding me a great unit god bless happy Easter

This place was more than ok...it was GREAT! Anne went above and beyond to give EXCELLENT customer service. Anne was so knowledgeable about our storage needs and made our first storage rental experience so easy and stress free!

AWESOME service! Nikki is so easy and kind to work with, so glad we came here over all the other places! 5 Stars for Nikki!!

Bethany was really helpful getting all My questions answered and a quick move-in

Awesome customer service! I got in just In the Knick of time and Thought the store was closed. Bethanie called me and stayed late to get me in and sign my lease. I appreciate her so very much for going above and beyond what she is required to do. I would definitely recommend this storage space. The unit was clean and spacious and I also got a special rate of 1 buck for a month. Thank you!!

We had a issue with our lock at this property . Jenny took ownership of the problem and resolved. She returned my call quickly, was very friendly and helpful.

Bethanie was the staff member assisting me. I had many questions that she was great at answering! She had an amazing personality that made the entire experience enjoyable! Thank you Bethanie!!

BETHANIE WAS AWESOME! she was very helpful and explained everything as a new/first time customer.

Bethanie from WORTHINGTON public storage was fabulous! We came in from out of state and she was able to accommodate us after hours to get us in. Also the movers forgot to unload some stuff and we had to come back super late to meet the movers and again Bethanie was able to accommodate. The storage unit was very clean compared to other locations we saw. Also Alyssa did a great job locating a unit last minute!

Bethanie was extremely helpful and the facilities were very clean . She made sure I was completely informed of the property hours and security conditions. For renting space which we needed immediately it was a very quick and easy process thanks to Bethanie. I also appreciate that there were plenty of carts to aid in moving our items. Highly recommend this location.

Stopped in to look at a couple units due to moving in a couple months. Emilee was more than helpful accommodating to my needs. Although it was -6258 degrees outside she didnt have a single problem with showing me the diverse assortment of units she had available. This is the 4th storage facility I stopped into today and had byfar the BEST customer service, as well as a VERY clean facility. I planned on stopping by a couple more places today but will not be doing so because of Emilee. Thank you Emilee! See you next month Emilee!!

AWESOME EXPERIENCE!!! Took care of my storage needs! They were fast, professional, and Rachel was on point and delightful! I defineately recommend this location to anyone in the area who want a secure and clean storage facility to keep your belongings safe!

Ideal location, clean and safe facility, and Bethany was great! Made the move a bit easier.

Bethanie was so awesome and so helpful! This was my first time getting a storage unit, and she took the time to make sure I was getting the space I needed for my items. And she was so patient with me!!

A Life saver!I had trouble finding a suitable storage place for my belongings. Bethanie at the Public Storage facility walked me through the process and assured me my property would be very secure and taking care of.

Best property manager I’ve ever met.

I came in on Sunday (4/14/19) & was quoted online for the $1 move in special. I received two phone calls confirming my move in date; however, neither customer service reps told me in detail what the special actually consisted of outside of the insurance & administrator fee ($25). Thank God for Bethanie! She pulled some strings to get me into the storage unit that I needed. It was actually bigger than what I was originally quoted for online but she still gave it to me for the special price.