My faith has been restored in great customer service still exists. Every visit and encounter with the Wylie, TX location is amazing. The store is always clean, employees are fantastic and knowledgeable.I would like to give a huge shout out to Kaitlyn Sullivan in the paint department at Home Depot in Wylie, TX. The above and beyond helpful actions could not go unreported. She was able to find prior paint colors I purchased years ago as well as match colors to an pre-owned home. She is amazing with an amazing attitude. Its very apparent she loves her job and helping people. I felt my needs were important to her. Thank you Kaitlyn and thank you Home Depot for the GREAT hire.

Nobody here is willing to help. Ive come here multiple times and every time I need assistance (either finding a piece of material or a tool) no one seems to want to help. They say they have someone on their way but every time, I wait 20 minutes or more. If you go here and ask for help to get a product thats above their shelves, just get their ladder and get it yourself, theyre too busy talking among themselves to pay any attention.

We went here looking for a new door and storm door. As soon as we entered the door and window area we were greeted by Kyle. Kyle helped us select the perfect door and storm door. His customer service was above and beyond!! Kyle was extremely knowledgeable about doors and gave us some great advice. He even showed us where other products were we needed. If you are looking for a door ask for Kyle. In addition, we had shopped several Home Depot’s near by looking for the perfect door. Every time it’s the same- hands down, the Wylie location has the best customer service of all Home Depot stores near by.

Home Depot has a huge selection of products. There staff is the best. Most of them worked in the trades and have hands on experience with the products they sell. Great prices.

Gazebo needs winterizing 12x12 octagon. Had to shop online and in store to set it up. Got foam board, duct tape, a heater and electrical supplies for under $200. Was sooo easy to put up.R-Tech 4x8 1/4 inch $8.38 ea.Comfort Zone Industrial Portable Heater 240v 20amp 4800w 16,378btus $71.99 online special, saved nearly $50, pick up in storeI bought wrong cover for electrical, but will exchange for correct. Never have a problem with that.

I want to commend Jesse in the lumber department for loading my order. The trailer I rented was just enough and without his innovative approach it would not have worked for my deck project.

A bit pricey on some things, and self check out should afford the consumer lower prices! I despise self check out. But all in all, one stop, got everything on my list, thus the 4 stars. Staff was helpful too!

Good employees, The actually help me load 6×6×12 ceder beams

Great store free appliance delivery. Lots of tools, and holiday decorations.

Great selection of packing materials from boxes, tape, plastic wrap, and bubble wrap. Fast self check out line. Friendly staff.

Jamie Jones was so sweet lady she help us my online order “Always have a willing hand to help someone, you might be the only one that does. She was friendly and nice to us she take time we was not in the rush to get my order fast she is the friendly Department Supervisor in The Home Depot in Wylie TX thank you so much help me Mrs. Jamie Jones

I have yet to walk in this store and have someone approach me and ask if am finding everything I need! I have never been to a Home Depot that that didnt do that. Its almost impossible to get help here and it takes forever waiting for help. Several different occasions Ive watched workers standing around chit chatting and NOT giving the customer service Ive always know HD to give! Wylie, TX store.

One of the main reasons I enjoy going to this store is they display the sheds prominently. Ive gone to 3 other Home Depots and they dont display the sheds like I need to see them.The service was also good and I liked that they have self checkout lanes and also have electronic payment so I was able to use my phone to tap and go.

The cashier would not give me plastic for my plants. I was told they were not allowed to give them out and clearly they had plenty. She was also hesitant about letting me use our military discount because my husband wasnt with me, his name is also on the account.

Very Helpful! Gone here for 14 year and they always help me get er done.

They are usually pretty friendly here. Most times I can find what I need, but when I ask, they seem knowledgeable 👍

This is a very good Home Depot and its not overly crowded

This location is full of employees to help you locate items. Good job Home Depot! Glad to finally experience a quick trip instead of spending an hour searching for an item without an employee in sight!

Good selection. If you shop ahead online and know the quantity, aisle and bay your items are in its a quick trip.

Prices are starting to go down a little some employees in here are extremely rude and some are extremely helpful bope you all get the cool ones because they make this place better, Thankyou!

I traveled several miles from my home to this Home Depot in search of Castor Bean decorative plants/seeds. Google had suggested this Home Depot as another alternative.Alas, they had none, like the other two or three I had contacted/visited today.

Very good home depot. Well trained and ready to help!

Last Tuesday my boyfriend, my mother and I came to the location for a hot water heater. We chose a model and requested assistance the employee then informed us of the benefits of a similar model but listened when we didnt want the extravagant fancy model and helped us find a happy medium. More benefits and the right cost. He helped in removing it from the top shelf and escorted us tp check out. Thank you to Mr.IAN ALBERTO. (I hope you enjoy your new puppy.)

Daniel is a great guy, helpful and professional

This time found the help I needed, and they were quick and efficient

Very nice team members especially Roberto the Filipino guy who helped us with the right lawnmower! The staff members are knowledgeable and friendly!

It wasnt too busy and I got in and out quickly. I found what I was looking for easy enough. The lady at the self checkout was helpful and polite.

Needed a water filter for my fridge. They had it. I bought it.

I only give them 4 stars, because they wont mark their plants down. Instead, they send them back to where ever.Other than that, I love Home Depot! I shop there regularly for my own little projects. They normally have what I need. Its not very often, that something is out of stock.

Super friendly people in the garden section helped me get in and out super quick thanks 😊

Good times versus bad time is probably 70% and 30% 70% of the time I can find what I need quickly and be out of the store or I can find someone who can guide me straight to the product to save some time (to its actually home depots policy for the employees not the point in the direction but to take you to it) did a 30% of the time I asked you about a specific item and they point the shelf and say right here is all we got. If any times over Ive been there to get a drill bit or a tool that was not on the shelves in their response was well were out of stock but, behold its a box full of more products in the overhead bin. There is no effort to look on the computer that they carry with him how many they had in stock.

Spent about 3 hours at this location buying various things. Everything was great except a couple rude employees. One in the paint dept was very rude and condescending towards my wife when she asked questions. The girl at the checkout counter was great and redeemed it for the other employees.

Staff was extremely helpful and everything wa easy to find. 5 star! 🌟

Great selection, organized shelves, and helpful staff.

Nate in lumber was extremely helpful and friendly in picking out lumber and reaching lumber that is out of reach. He went above and beyond to assist!

Very nice home improvement store!

I love our Home Depot there is somebody to help do not have to hunt somebody down. Customer Service is a plus and they have great customer service, know where items are. Love it!

Had the perfect toilet lid that wont crash shut.

Customer service was good. They helped me locate what I wanted in no time

Online stock status is just bogus. Wasted my time on multiple occasions seeing something was in stock only to have order canceled or worse I drive up to the store only to find and empty shelf spot and being told they dont have any. Other than that customer service is okay.

Just learned HD also honor military/veteran discount as does Lowes. Thank you for your support.

Home away from home.

The people were very professional in helping me out.

Most of the stuff I need they have. Been getting low on stock and some things not stocking up in electrical

Very helpful staff ( based on gentleman who walked us down to the isle we needed)

Playing games, but íam mean right

They were very helpful in helping me find just what I needed.

If youve been to one home Depot... Youve pretty much been to them all...

Best Customer Service out of all of the locations we frequent. They are consistently friendly and helpful!

Popped in for a 24 inch water heater pan. Staff was helpful in directing me to where I needed to go.

Its my favorite store in the Home Depot. Everything whatever they have I like it.

Small selection. 90% of the employees do not wear masks and will ignore you.

Nice staff. Nice store.

Personel in this branch are very kind and helpful.Store are well stocking and organized

Big tall guy (I think his name is Nate) was extremely helpful. He is knowledgeable and dropped what he was doing to help me out. Im a contractor so Im constantly in Home Depot and its refreshing when occasionally the associates are knowledgeable and helpful.

We shop her often and they usually have everything we need and their prices are pretty good. The staff is usually friendly.

Sometimes its hard to find help. But once you get to help her find out what you want is pretty much all in stock.

10/10 dog said she would come again.

There is a very large RAT that runs rampant in the outdoor tool section. I havent been back since I ran out of the store after seeing it. Thats ashame because I do a lot of DIY projects and it is conveniently 2 miles from my home. I hope that they will consider weekly exterminators. Im too afraid to ever return.

I love Home Depot, is the very best

I’ve been shopping at wylie location for over 10 yrs now. Lately their customer service has been horrible to say the least. I have numerous bad experiences with wylie location, after giving it a thought the blame should be on the regional managers and the executives. They know what’s going on, they read these reviews, you would think they care because it may affect their paychecks and bonus. They store managers pretend like they’re busy so they won’t have to help customer find an item but if they have one of the regional manager is there they walk are asking if customers need help. They inventory system and what’s on the shelf doesn’t match. They’re policy is not to point where an item is but to actually take you to it. The whole store needs a visit from the regional manager. There are honest and helpful employees I know and they agree that they’re system is lacking and it really is not up to the employees but managers just don’t care.

I purchased wrong size toilet seat. I had a great experience returning the wrong seat.

My favorite go to toy store! Lol! Reasonably priced merchandise and almost always in stock, compared to that other store...

Amado is new to keying locks, but he was so thoughtful, helpful, and courteous throughout the entire process. He is a fantastic employee, he did an excellent job at fixing my door lock even though it was only his second time changing lock pins!

Jocelyn at the returns and pick up Department is amazing! Always quick to help and really accommodating to get you in and out and on your way. Wish all the others worked like her. Also, the staff in the wood cutting lumber department are always great to work with.

I was there today to order custom window blinds. (46 x 84. 3 weeks ago someone at that kiosk told me that this has to be a custom order but I did not have time for it so I left the store at that time)I approached the blinds kiosk, there were four workers and one of them looked at me and said whats up buddy!!! (His name is Abe) I said I am here to order a custom blind. I have two windows and the dimension is 46x84 for each. He immediately said, You have to order online! I said 3 weeks ago the guy told me that this is a custom size so we have to order from here, that is why I came back. He said Did you go online? in a very rude way. I said I told you already I did not know that I can order it online. Then he looked at the computer and said no, I cannot order it from here you have to go online. I logged in to the Home Depot website and find the product and OF COURSE, the website does not give me that dimension! It gives only 46x72. I went to Customer Service and I spoke with Ms. Kim-Store manager- She was very polite and said she will speak with the supervisor about it. I hope she will! She listened to me and she said, since you are here why would you have to go online? That is smart right, Abe? Anyway, she and I went back to the kiosk and she looked at the item I want and she said there is only one available. I said how did you see it? She said someone must have already looked at it, the item is right in front of me!. Hmm, My understanding is that Abe saw this already but he refused to help me!!! (yes, I ordered only one) Even If I was able to order online why did Abe did NOT want to help me? My English is not perfect I have an accent so I am thinking only one thing; he discriminates against me! Home Depot should train these kinds of people. I hope he will change his attitude!

Fabulous customer service. Helping me all my shopping lists,I finished in half hour everything. God bless The Home Depot.

Much better service here than at the Lowes in Murphy.If you need any kind of help from an employee, come here.Employees at this home Depot location are attentive and helpful.

Great service, clean establishment, nice friendly staff got exactly what I was looking for.

Reliable store usually. Has what I need most if time. Just sold me gazebo with 5 missing parts. Still waiting for parts to come through. Its past the time and rep did not call me back when he said he would. And he has not returned my two calls to him.A while back, sold me a microwave with a dent in it. Noticed it right after they installed it but I did not report it at the time.

I asked around for some sod. The result was more than unsatisfactory. I called twice and was put on hold FOUR time in ONE CALL, at the end i was hung up on. Unprofessional.

Had to stand in line for over 30 minutes just to do an even exchange. Not worth it. Then the cashier lost my receipt.

Got some beautiful plants for front porch!

Very friendly and helpful staff. Store is a little smaller than some.

Store was very clean well organized and the staff was very helpful. They even were able to cut a full size sheet of plywood to the exact size I needed.

Good home depot very clean

Great place for home supplies

If you like to shop ahead and make sure the item you are needing is available, dont shop here! I even placed an online order, was notified that the order was ready for pickup, drove to get it and was told the item was never in stock!!! What?!?!? Customer service is always backed up and takes forever to help out. Inventory levels seem to be off at this store. If you want to get the items you need in one trip, drive the few extra miles and go to another location!

Better to.shop early in the morning so you can get in and out quick before the construction trades get there.

Didnt have what we need

As always great service.

Alexa at Customer Service desk is the greatest! She’s friendly & willing to help all her customers with a smile. Even asks how their day is going while helping them with their returns. Thanks for reaching out & being personable!

Service was usual, prices good. Will go back.

Workers are very friendly and helpful. Convenient for me.

Got alot of help trying to find a Packout Vacuum finally found out the manager said they did not have any eventhough 3 were online in stock... found it myself and helped the employee see where they keep them

They do try. I really cant complain. Every time a mistake is made they fix it. It is a very busy location, too. I appreciate all the extra effort customer service is putting in. Home Depot seems to be leading the way when it comes to safe shopping experiences during the pandemic.

Lots of people in plumbing. The employee was doing great helping customers with all the plumbing questions, but the MOD on duty should HV placed more employees to help him answer customers questions. Sad to think they dont plan ahead, or the MOD could of helped him. Im sure they planned ahead to open the store during that storm.

One stop shop for everything you need for your house. Store layout is easy to navigate. The staff are helpful but not much knowledge of the stuff they sell.

THE RATS/MICE ARE OUT OF CONTROL. This store is FULL of them!! There is poop on almost all of the outdoor items, and they arent afraid of people, they run around everywhere. It is hard to find a bag of bird seed, grass seed, etc. that hasnt been compromised by the rats. The customer service is fine and I would prefer to shop here, but the hygiene of this store is unacceptable. I will be calling the health department and reporting them.

Big Rats live in the store. I had an encounter with one of the largest rats I have ever seen in the shelving department this week. You better address this ASAP. I see one again and the blue store down the street will get all my business.

The only one around for miles

Typical home depot experience, extra star for allowing dogs... Dont bring mine, but its fun seeing others.

Great curbside service.

Nice home improvement store with competitive prices.

I have met very friendly people: Quinn in windows/doors, Darlene in hooks and other supplies, James in AC/Heat, irrigation supplies, Pam cashier, and manager Isaiah. All helped me with good advice and were open to take the time to help and advise.Each and everyone is a valuable asset to the store and people with whom they interact. Blessings and sincere thanks to each and all.

Curbside pickup was terrible. The only reason I gave it 2 stars is an employee corrected the mistake quickly, after I had called the store. Once I explained that I had been sitting in the curbside for almost 20 minutes (17 exactly), he immediately brought my 1 item to me, then apologized and told me to have a good day.

Lawnmower part not at store had to order which took a week.

They go overboard to make sure you get what you needed and then some!

Since I have an injury on my knee, I stopped at the pickup counter and asked the young lady where the cleaning supplies where. Right away she pointed out exactly where. Which was the next au down. I love it when they tell me exactly where things are. I really dont want for someone to walked me to the place. Just point me in the right direction and I can find it on my own.

Ok