Very professional and my service tech was very informative in telling me care for the machine I have been using. He came in a timely manner.

Impressed with the efficiency of receptionist in particular, but service as a whole was more than adequate. Worked with me to find the right size face mask…

I had a very positive delivery of my manual wheelchair. The young delivery man was very patient with me and my question. He was positive, very informative about the chairs features and just plain very professional while in my home.Airway Oxygen also was very fast in getting the chair for me. They had to get authorization from two insurance companies and in less than a week they delivered the chair I appreciate all the quick work and diligence in obtaining my wheelchair ♿. Thank you to all the people at Airway for their work and support with the chair for use in my home. It will definitely make my wound heal faster on my foot that so far has been there for over a year and got worse in past 3 weeks. I also appreciate how quickly they got the chair for me.Thank you!!!

I didn’t go to the Wyoming,Michigan facility. I went to the Lansing,Michigan facility. They were awesome. Although they did say that my equipment would be delivered it was not. I picked it up. And they said the equipment would be picked up, it was not. I dropped it off to them. Other than that all was just perfect.

Very good experience at the Wyoming Michigan location!!Lee took my old chair and gave it a whole new makeover same day, it works awesome! Denise was spectacular very nice, very professional. Both of them knew what they were doing & knew their job very well!!!!

Natalie is great. She knows her business well and can look at your face and quickly determine a few CPAP masks that will best fit your face. He is helpful and answers questions fully, giving each customer the benefit of her experience.

Alyson was very professional. She was knowledgeable about the product and took care of us quickly. I would use this company again and recommend them to everyone.

I was in quite a bind today with a damaged piece for my CPAP. Charles hand delivered what I needed for a good night’s rest. You went above and beyond what I expected in quality service.Thanks again!

Very respectful..called before he came.Was considerate and wore face mask.Fixed my issue...Overall nice guy very efficient and courteous!

Every gentleman that has brought my tanks and supplies are tremondous. Very polite, postive. The customer service has improved so much just like airway use to be thank you.

Daniel was really great and helpful getting both my sister and myself set up with our C-PAP equipment. I highly recommend them and they are not far from where we live.

When I was first introduced to my apena machine the main boss was and has been very helpful. But the customer service really sucked which caused frustration on my part. Bad communication on their part. After about 6 months the customer service finally started to improve. I kept a log when I did call them and who I was talking to.

Very knowledgeable staff, great at explaining equipment. Had a great sense of humor to make it fun.

Very on point got to me right away ! Thank you so much

AirCare came to the hospital and showed me how to use an oxygen tank. Kyler was the gentleman that came and he was super helpful

Seeing all these recent reviews should of ran away from them...Sold me wrong sized item, didnt have correct size in stock when came back to store, asked them to ship to me but had to call 3 separate times being told it shipped until they 2 weeks later on 3rd call they claimed my Dr wasnt listed so order was on hold. I should of just went to another store for my simple purchase, but if this is how they are handling potential life critical supplies like oxygen Im concerned for the saftey of their customers.

Awesome service..equipment and staff are friendly 😀

Never had any problems until now! All I need is a water chamber for my machine. First you cant connect with anyone and no one knows whats going on. Even drove to the store to get one, and noooo you need an appointment. After three weeks of this, got someone to say they would check on this and call me back. No phone call. Called again today and order has not been placed! All I want is a good nights sleep! Now they said it will be another week before I get it. What a shirt show!

The ABSOLUTE WORST!4 Phone calls in the last 10 days. Combined over two hours on hold. To simply refill my order. They disconnected the calls twice. You cant walk in there and just pick things up anymore.Im not really one to complain but am so frustrated.Amazon has this stuff for less than half the price.

The worst customer service I have ever experienced in my life.I have been going round and round with this company since 2018 about what I owe them, what is my insurance company paying.After years of trying to find out what my bill was for, they sent me an invoice with nothing but $ amounts. No explananation what the charges are for.I also have not had my concentrator serviced since 2015 and I am trying to get a service person to come out, but not call backsRun from this company

I would strongly recommend staying away from Airway Oxygen. I received my medical equipment in May 2020. Since Day 1, I have received inconsistent information from their team. I requested an out of pocket estimate for additional supplies. After having to call and email multiple times, the equipment was ordered without my approval. I was also told I had ordered other equipment that was never discussed or approved. I asked for transparency via an itemized invoice to confirm that no other equipment was ordered without my approval. It took over 3 months of emailing to get that invoice. About seven weeks into that process, I was told I was speaking with the incorrect person although theyd said on multiple occasions I should recieve the invoice soon.When my insurance information changed, I sent the new card multiple times and spoke to four people via phone and email over five months before it was updated. The error was only caught when I received my itemized invoice.Since my insurance information was updated, I asked for a full itemized invoice to confirm no other errors have been made. I have been waiting over a month and have not yet received it.It seems as though their internal communication systems are breaking down and their training process is not consistent or thorough. I would also like to see their billing website updated to show more information, rather than just what the balance on my statement is. Their billing process is not transparent which is very concerning given their vulnerable cliente. At this point, a year since beginning my relationship with the company, it feels like they are actively trying to keep information from me. I am not sure why it has taken so much effort to get an understanding of what has been ordered and billed on my behalf.

I worked with John to get and set up my new CPAP machine and he was awesome! It had been awhile since I had a new one and allot of things have changed so it was great that John took the time needed to make sure I understood how to use it and what reports I could see to help me manage my sleep on a daily basis. Thank you John and Airway Oxygen for the great service!

John was very knowledgeable and helpful in training me how to use my C-PAP machine. He is passionate about what he does and it shows in his work. He was personable, friendly and a pleasure to work with. He was also welcoming to call with any questions. I’d highly recommend this facility because of John.

The service at the stores is great. Corporate is shamefully misinformed and woefully untrained. And, rude to boot. If I could give a -10 review, it would be done.Just got off two calls from Corp. They claim I owe a copay for equipment I paid for a year ago. Refused to provide proof of debt per FTC regulation. Want $160ish with no explanation. Got upset when I told her, not gonna happen.I will never do business with Airway again. Never.

If I was able to give zero stars, I would because they waisted so much of my time. This place acted like they had no idea what a video doctor visit was or the fact that sometimes they aren’t always in the same state. I called to email my referral form and the employees didn’t even know their own email address or how to get a referral from an email. I called a different medical supply store called carelinc and I didn’t even have to explain anything to them. They also didn’t understand why Airway oxygen was acting so clueless on such a simple matter.

Great place. Maddy did an incredible job explaining the device. She had wonderful people skills!! Great employee.

John was very professional and courteous. He explained things well enough that I was comfortable in starting my new journey in getting my life back.

Maddy did a great job explaining and showing me how my new cpap machine worked. Couldn’t have asked for better or more knowledgeable instruction!! Great job!!

He was awesome he walked me through everything step by step and made sure I was capable of doing it myself. Excellent at explaining everything to me and making sure I understood all the information in great detail.

John Did An Excellent Job Going Over All The Information That I Needed To Know About My CPAP Machine.

Very nice and helped answer all my concerns and share great knowledge about the new unit. Had a great experience. Thank you

John was really helpful and friendly. He answered all my questions and I felt confident that I could set up my machine before leaving. Hes a gem and he made the entire experience enjoyable.

John D. was very friendly and well informed with all of my questions. He explained things well and set my mind at ease. Thank you very much for your help John!

Fantastic customer service took care of everything I needed ! Making my first bi pap experience smooth !!

Maddy was very informative and patient and very hands on the cpap equipment directions. So very pleasant....more than 5 stars... wish I could give her 10!!!! Thankyou for being you!!!

Excellent service. Im fortunate that I was visiting post quarantine and had the opportunity to speak with a knowledgeable representative. Not only did John demo the new machine, he also provided valuable input on selecting a mask which he uses on a daily basis. From the reception to sales each member was friendly, patient, and professional.

They are very friendly and helpful. They contacted me within a few days of receiving my prescription from my doctor. Other places I have used in the past took over a month to set up an appointment. I love the fact that Airway could take care of everything over the phone and just ship the supplies to my home. I received them the next day. They also called a few days later to see if I had any questions. I am very impressed with their service!

Once a good employer. Now a joke. Refer your patients elsewhere, where profit isn’t the only thing that matters.

John was a delight—friendly, knowledgeable, professional and fun. I am amazed at the technological advances since my last C-PAP. This was a really all round feel-good experience.

Used to be good until they sold to Aerocare and let every employee who actually wanted to be there leave.

My sleep study was ROUGH, so I was a bit anxious coming in to Airway Oxygen. Hans immediately put me at ease explaining everything thoroughly and expertly. He answered questions I didnt even know I had until we were discussing things. He even explained my insurance to me, which is quite a feat since the company couldnt manage that on its own. Hes gentle and kind and patient and does not push. Five stars for Hans. Five stars for the gentleman ringing me up. Five stars for Airway Oxygen! Thanks for being there for folks like me. You made something completely clinical feel like a visit with friends who care.

So helpful! Demo everything just fine to use at home! Great guy and seems genuinely caring!!

John was super helpful and very knowledgeable. My son enjoyed it so much he wants to come back next week.

John was very helpful and easy to talk to, he answered all my questions in a way that made it way that made it easy to understand. Very well versed on the product and reassuring. Overall a great experience.

Todd did a great job! He was very helpful and explained everything, as it wad new to us!! We left feeling very confident that we had everything we needed to be successful!

My husband says Michael was very kind and patiently explained everything to him. My husband was very happy with Michael. He even carried my husband’s new equipment to the truck.

Michael is the best! He knows his stuff and gives great customer service!

Anthony was very good at setting up and explaining how it all worked. He was very careful to make sure I knew how and what I was suppose to do. To see all that he brought in was a little overwhelming, and Anthony explained and showed me to make it easy to understand. Thanks for having such well trained people working for Airway.

This is a terrible company. They were good until they sold to Aerocare and gave “management” a false sense of confidence, who became full of themself, and is single handedly running the company into the ground.

Todd was fantastic in explaining how my new machine works and all the adjustments I can make myself if something just doesnt feel right.Very friendly staff and great customer service.

I’d highly recommend Todd to any person who needs detailed information about their equipment. In my case, he worked with me over the phone and by email regarding my CPAP machine. He was knowledgeable, friendly and answered all of my questions in a respectful fashion.Thank you, Todd, for all of your effort. I appreciate you.

Micheal was very nice, great person who cover my questions and made feel as though I was getting a quality machine.

John is the best! Very knowledgeable and so helpful, he knew just what I needed!

Fast, efficient, knowledgeable.

Thanks John, you did a fantastic job explaining how this equipment works and how to use it properly!!

John helped us remotely. Equipment arrived the next day, set up and calibrated with clear instructions (some tailored specifically to me. Highly recommended.

He answered all my questions before I asked.Very pleasant young man.

I’ve been a customer of Airway Oxygen since 2005. They have always been so accommodating and helpful. The staff is very kind and easy to work with. Sue, was awesome fitting me for my new device!

Super nice and did a great job explaining everything and answering questions that I would not have even thought of them my own!

John was very good at explaining everything amd answering my questions. I felt much more at ease at the idea of using a CPAP by the time I left compared to how concerned I felt when I first arrived.

John was very thorough and patient in explaining how to use my new cpap machine.

John was excellent with explaining every single detail of my unit. And very patient. I feel like I can call anytime I need help.

Todd was very helpful, courteous and informative. Answered all my questions. Got me all set up.

Took a lot of their time to answer my questions when I would may ask more than once about the same questions since I am a new user!!!As I think this is going to be a new way of life for me as I feel so so good in the morning and it’s been only 2weeksThank again!

John did a great job in taking care of our needs. He took time which I truly appreciate to explain in detail the sleep machine . We were not rushed. He took great care of us. Thank you Kenneth Baxter

I would not recommend Airway in any capacity.

Thank you for going above and beyond in these difficult times. You were quick, found ways to get our needs met. Xuring times where the pandemic had people frazzled, you were solid and welcoming. Thank you so much Shelley and John!

Kasi was very knowledgeable of the CPAP and she took her time and show me very important details she was patient and gave me the feeling that she really loves and cares about what she was doing. I had a great experience. She rocks!

Anthony was very professional and took the time to set everything up and explain how to operate it. It was late at night but he made sure to call and kept us informed that he would still get to us even if it was late and he kept his word and never complained.

Todd was both patient, humorous, and helpful. I didnt go in wanting a cpap machine, but Todd went thru my sleep study, and explained why it is necessary. No one bothered to do that. He took a lot of time making sure the cpap mask would fit, again his pleasant nature disarmed my doubts. He patiently answered all my questions. By the end of the appt. I was willing to give it an honest try. (I still dont want it — maybe next visit!) ~Cheryl Taylor

Sarah did a wonderful job. She was very thoughtful and curious plus a very high sense of urgency. Thanks Sarah.

Hudson was very respectful and professional to me while I was going through a very vulnerable time. Thank you!

John was great at explaining how to use my new CPAP machine. He was very thorough and accommodating.

Very nice young gentleman answer any question show me what was going on very pleasant man.

Michael was so kind and helpful. I was apprehensive and nervous about beginning to use a c pap. Michael put my mind at ease by answering all of my questions, explaining my sleep study results, and the use of the c pap. Thank you!

Byron was very friendly and helpful. Thank you

I worked with John. He got me all setup with my CPAP machine and equipment. He was very knowledgeable and made me feel comfortable with the equipment I received.

John D. At airway was awesome to work with. He is a very personable guy and very knowledgeable and helpful. I look forward to working with John and airway in the future.

We needed to take home a Biko- blanket for a few days, they arrived quickly to the hospital and gave clear instructions on how to use and very clear setup. Nice and simple!

Airway Oxygen takes care of all the insurance red tape before you get there. Friendly and efficient service. Sue K. Is the CPAP whisperer. She made me more comfortable with the situation. Much appreciated.

Very informative and explained everything about the equipment, am very satisfied with my appointment.

Cant say enough good things about this location. After encountering a mean, condescending employee at the Plainfield location, I immediately called this location for the supplies I needed. They were courteous and helpful over the phone. All the employees were kind, helpful, caring, and wonderful to work with. They quickly found the supplies I needed, gave me insight into a different CPAP mask and I was on my way.HIGHLY recommend this location!!

It’s over three weeks now I haven’t got my debit card

Hans of Airway knew his stuff and was very helpful to my son and I. He completely understood the needs of kids and the challenges related to using an new CPAP mask. He also did a great job with explaining the technical requirements and it was clear to us how to work the machine.

Hans was great. Helpful, polite, and answered all my questions.

Anthony was really great. Professional, knowledgeable, explained the equipment in easy to understand demonstration. He was gracious with our questions and had a lovely sense of humor.👍

I was very pleased with my visit to Airway Oxygen in Wyoming, Michigan. I was greeted when I entered, and the receptionist was friendly and helpful. Xavier explained my new CPAP thoroughly and answered all my questions. The whole visit was quick and easy.

Todd was very helpful in selecting the correct Apap and nasal device.

First time at Airway Oxygen on Plainfield Ave, Grand Rapids. My appointment was with Mike. He was on time and explained everything to me in detail, showed me how everything worked and took his time allowing me to try out several, very comfortable, cpap head gear options until I found the most comfortable fit. No pressure at all to purchase accessories, in fact, he was honest with what I really needed, how often I needed to replace and how often the device needs cleaning. Would highly recommend Mike (Michael B) at Airway.

Mike was awesome very helpful explained everything really well. He took time to make sure I was comfortable with the mask and machine. When I left I felt I had all information I needed and ready to get started using my new cpap.

She was very knowledgeable about the machine I was there to pick up. Great explanations for all the questions I had. Overall experience was very good.

Sue was personable and really took the time to make us feel comfortable. The receptionists could stand to take a lesson from her as their customer service skills are lacking.

Sue is very helpful. She also corrects any errors in ordering and equipment. Sue is great at problem solving.

I really like her 😊... Trying to make sure I knew what I was doing ask questions if not call her she was very nice... Sometimes I wish all people was that nice Im just having a bad day and I kind of went in on her with a bad attitude but she helped me calm down and relax I had a good experience with her I really do like her

Casual, professional, knowledgeable and easy to understand. Seem to have a current & vast supply of all sorts of medical devices. Xavier and his staff made me feel welcome and at ease. 😄

It was a very positive experience. I was given very good advice. Really liked the person who helped me.

So glad I switched from Care Linc to Airway Oxygen. It was well worth the longer drive to get the customer service I received today.Knowledgeable, friendly, thorough.Thanks!!!

I really appreciate your help and thank you so much for explaining everything to me. God bless you always.

The staff at airway oxygen got me in and out quickly and a big thank you to them ! Great job sue!

Great job in the explanation of my new CPAP Machine!