Waited 30 minutes in drive through for a Covid test. When it’s my turn I’m told I need the other lane. There are no signs and you just have to guess.

The pharmacist refused to do the “walk in” vaccine for covid saying i needed to schedule an appointment despite what the website says and the literal sign says outside. To be honest she probably told me i needed an appointment because they closed in 20 minutes, but it does not take 20 minutes to put a needle in my arm. They didn’t even try to work with me and were super disrespectful with their tone. This place is not professional.

Ive had extremely rude interactions with multiple staff. They have my wrong address on the bottle. I dont understand how that happened. Instead of talking with me to fix and change it they just keep it on there and harass me every time I pick up a prescription. This pharmacy is trash. Dont waste your time.

Vary slow and under staffed, drive up wait on many occasions has been 15 minutes or more and desk girl was very rude and almost confrontational. Moving my business to another pharmacy

Every time Ive used this pharmacy, there has always been an issue. This time my doctor wrote my script for 3 months worth of meds. When I had them filled, the pharmacy only filled 90 pills instead of the whole 270 pills. My doc does this so I can limit exposure to C ovid duel to having a pre existing condition. When I called them out on they wouldnt give me a reason as to why the didnt fill the whole thing. So now not only did this increase my chances of contracting covid, but it also has made it so I will have to pay cash for the the rest of my meds due to me losing my medicaid at the end of the month. Maybe they should follow how the doctor writes the script. I wont shop here again or fill my $7000 worth of meds in thier pharmacy

Called in regards to COVID-19 vaccine - Jason was really friendly, fast and professional.

Changing to E-scripts or another service. Just filled my last script @ Meijer. Seems as every time some issue or delay, just not smooth & easy. Moving on to better service and options, probably savings to be had as well? Tired of different stories and excuses, either poor training or poor processes, plus Drive up is very slow.

Good place to get help with your med needs.

Always friendly and knowledgeable. Never have to wait to long. Have a few glitches with the new drive thru. They have new headsets. They are really loud. My hearing is not good. Can hear them just fine.

Helpful

Service deteriorating. They are always out of stock so I am waiting days and weeks for refills which is a detriment to my health. They have a new software program so they say that is why everything is a mess. I received a call from a pharmacist a month ago asking about a refill that was being recalled. It was from India. I had already used the meds. I am trying to move my prescriptions. But where?!? Help!!!

I dont know what it is about pharmacists in the morning but the 2 I have spoke with this morning have not been very nice. In fact the one here at this location was very rude. People shouldnt have to deal with that. It is suppose to be a pleasant helpful experience. The voice on the other end of the phone shouldnt be biting your head off for no reason. I will be finding out her name today and letting someone know how horrible her attitude is. Nobody deserves to be talked to like that.

Dont have many issues picking up, but trying to contact them on many occasions and always get hung up on, my prescription is teetering on a possible recall but my bottle dont have the lot number so Im calling to check on it, rings and rings then hangs up.

If I could give this pharmacy 0 stars I would. Gave me a emergency dose which I payed for, and when I returned to pick up the rest they gave me another emergency dose. Now I have to pay the full amount again. I suggest going anywhere else besides this one.

Wanted to transfer my prescription to this store, since its closer. So, I called the number - three times, and each time, it sounded like someone picked up the phone and immediately hung up. I suppose I will just stick with my original pharmacy, even though its on the other side of town. Ive never had a problem with the Meijer Pharmacy on Alpine.

One of the busiest and worst pharmacies in the area. Awful customer service. Usually a long line of unhappy looking people both inside and at the drive through AKA single file parking lot

I am anemic so I get iron pills by prescription because it is 1/4 the cost for what I need. So I call to see if its ready and they tell me it will be a few days since the script is 90. So I call a few days later and now she tells me they wont fill it because I can buy it over the counter. Yes, you can buy basic iron pills over the counter 100 pills for $7 but I need ferrous sulphate iron pills which are $20 for 30 pills...my math on that for 3 pills a day is $60/month. Guess I will be transferring my pharmacy.

Very unsatisfied with todays service. Women with pink hair was rude, lacked customer service ! Told me on the phone that my prescription would be done by 3pm... well it is 6:30pm! With an attitude have a seat she says after rolling her eyes. Waiting here still for my prescriptions that were supposed to be ready at 3!!!!

Drive thru person Pilar was snotty about taking order for meds then pissy about not immediate response to her when asking for ID. The slow service and lack of accurate prescription fills makes it easy to transfer scripts to another business who can have them ready when they say they are and service persons who actually want to do their job...

If I could give no stars I would. If your going to the drive thru pharmacy, youll be waiting at least 45 minutes per car. If you go inside to fill your prescription, the people are very rude and they act like its so difficult to do their jobs. If you ask them a question about your medication, expect them to give attitude, and dont expect them to help you. Overall, very extremely unsatisfied.

This is the worst pharmacy in all of Grand Rapids, MI. Ive been hung up on several occasions and the wait to get your prescriptions is ridiculous. I would advise anyone to try a different pharmacy before you use this one.

I have never had such poor service at a drive up window. Over 25 mins waiting.

Always friendly, helpful and informative.

Very pissed off with these idiots charged me a co-pay when I never have been charged before for co-pays. Theyre stealing from customers and something needs to be done immediately!!!! None of my medications have co-pays so stop stealing from people!!

Whatever you do don’t use the drive through unless their is no one in line. I’ve been the second person in line and spent over 10 minutes behind them. And don’t get my started about the amount of times they “didn’t receive” a prescription when I get there not just for myself but for my patients as well. They do not have it together.

Very busy but always kind and helpful

With my infant son sick, pediatrician called in medication at 10:30am on monday 03/13/17, stopped into pharmacy 9.5 hours later, at 8pm. Long line of a dozen people to be told be ready maybe an hour. No apology, lady only said it is crazy today. Horrible service.

It is hit or miss, depends on the person working. Usually no issues

Ive never had any problems with this Pharmacy !!!!!! Now the one on Alpine in Walker township On the Westside of grand rapids

Horrible service. Long waits.

Long slow lines inside and out

I almost died waiting for my meds

Nice pharmacy

Lines can get long