Horrible customer service. Cancelling your phone plan with tmobile requires you to wait for over 30 minutes on a phone call.

My son and daughter-in-law and their two children all have new phones far through you guys they were switched to T-Mobile and I didnt get any money for them switching or anything and theyve had problems because theyre bill is $100 more than what they were told it was going to be so then we have someone

Brandon and his staff are awesomeEverytime that I have had to business up there, I have never once felt uncomfortable. We always have a few laughs. The store on 26th and Nob Hill is the only place I go to. Right now the store is closed for a Remodel. I was bummed about, how long are they going to be closed.

Love this store, its the only one I will go to. Saw the store was closed the other day, hope this isnt for good

I had a horrible experience with the worker with long brown hair and glasses her name is Sarah, she was a big help at first when upgrading my phone and I asked her if the bill for the down payment we going to my bill as well in front of my husband mind you, she completely denied she said this because her co workers was there, now my line is suspended and I have to wait another week to turn it back on, oh I also have to pay like 30 more dollars for late fees because of her, she was yelling at me on the phone about this situation knowing I was frustrated due to her mistake so I cussed at her and hung up, I’m a very shy individual and it’s not like me but I will not take disrespect from a worker that doesn’t know what they’re doing

I went to this store with my girlfriend to purchase a new LG Stylo 6 and to add a line. The staff was excellent in responding to an issue with a damage claim for the replacement at no cost and for helping us to set up the new phone. The manage Brandon went out of his way to supervise the process and make sure the customer was happy.

I went to this T-Mobile store today after losing my phone. I was panicked and crying because my kids are in another state and I couldn’t reach them.Sarah was so empathetic & kind. She was so thoughtful and made me feel so welcomed.Thank you for everything! I was able to talk with my kiddos tonight❤️

No cell reception in the actual store, went in to try to either fix or exchange my phone (Since I have a protection Plan that Ive been paying for) and if worst comes to worse just upgrade my phone. Get told by the employee that the dont do repairs or exchanges, and that the nearest place would be Kennewick, and then goes and shows me the most expensive phones in the store ($1,000 +) and say that those are my options for the upgrade. Refused to give store number when asked. Would not recommend.Update: Talked with customer support after this awful experience to file a claim to get an exchange on my phone and the representative that helped me was not surprised by the service that I received fr this location as they have received multiple negative reports about this location.

Demetrius was very helpful and professional in getting us new phones and set up!

Had the best experience with the store employees. Theyre super nice and do anything to meet your expectations. They ask you what u want and what you need. And if is possible they work with you. I just open my account, so far everything works great!

Went to T-Mobile to buy the new galaxy s20 and my mask broke in the car. I walked in and said I dont have a mask they said get out I said dont you have masks for customers? they said, and I quote word for word were not in the mask businessI went to AT&T and said I dont have a mask they said here we have some for our guests

Horrible Customer Service!!! The employees and manager lied multiple times and gave me the run around. I had to call Sprint customer service to get assistance and they had to call the store. I will never go back to this store and I recommend other customers to go to a different store or contact Sprint customer service by phone instead of going to this store.

They closed 3 mins before the closing time. Terrible service! Cant wait til contact is up to go somewhere else that has better customer service. And to top that there were two employees inside starring at me trying to open the door and mouth the word oops. Sign says 10-8. I guess we can close at 7:57. As well as the service around city (Yakima) is terrible. My friends with us cellular and Verizon are way faster and more reliable on connection and customer care. I had us cellular and I wish I had stayed with them. I had the best service, best phones, and above and beyond great customer service. Only came to sprint because they had a great deal and my older brother said they were really good. But I soon realized he doesnt travel as much as I do. So, with that said. I hope you enjoy your sprint experience. I wont be coming back to them in the future after this contacts up.

Romerio was a fantastic salesperson, not only did he go out of his way to help us with new phones he ended up helping us save a lot of money by purchasing our phones online vs through the store. He did not have go the extra mile he did to walk us through the process online which had been very frustrating until dealing with him. Thank you for the great service.

Demetrius was excellent when I needed to swap my carrier service over to Sprint. Very knowledgeable and helpful.

I went in for some help and the team was great. Sam went above and beyond to get me a good deal.

Would give them zero stars if I could. Spent hours in the store for the simplest transaction, they then screwed that up resulting in me being overcharged and after several phone calls to sprint customer circus They refuse to credit my account the full amount even after admitting it was their mistake!

Super helpful and kind employees with impeccable musical taste as displayed by the floor units of wireless speakers🤘

So rude went the other day. anthony and redhead are disrespectful. was trying to experience great customer service but did not get it at that store.

Always very helpful. Brandon W is my go to when it comes to everything there. Always makes it a priority that things get done right.

Best store ever!!! Have been using this Sprint store since 2008. Heather is the best!!

They were very helpful in helping me fix my Facebook when it was stuck..Said to come back if I needed more help..They were happy to help..

This sprint store is horrible never by anything of Demetrius worst customer service and will lie to you if ur looking to get sprint go to the one located by target

The clerks are really wonderful, very attentive & kn9wledgeable!

Amazing customer service!

I liked the representative that I talked to, and I was glad that they had someone available to help even though they seemed busy. The phones are live devices, not plastic shells. Not a wide variety of cell phone accessories though.

Terrible service. Made an appointment and was made to wait behind walk in customers for an hour.

I am writing this review because apparently other customers want to make outrageous claims about sprint corporate on nob hill as well as the sprint in union gap, I am talking to you Blake Wilson. You are sad and pathetic and sound more like a really pissed off us cell or Verizon rep who is mad sprint is taking all there customers with the 50% off plans and your loosing sales hmmm wonder why huh lets charges double and triple for the same phones and service and rip consumers off in the mean time huh Blake Wilson. Sprint has the best customer service out of any other carrier in town and I have had them all believe me ATT Verizon and US cell are all rip offs and I was paying 500 a month for 5 phones now Im paying 220 a month for 5 phones and the same service. Blake your are an idiot point blank and I wouldnt be doing this until I saw you go and talk bad about both stores, for one closing 3 minutes before 8? Boo Hoo lets be that guy who shows up 2 mins before a store closes and expects them to want to stay overnight with an idiot like you really? I mean you must be the kind of idiot that goes to places right before they close and expect a red carpet huh because those workers must not have kids or families theyd like to go see after work but theyd rather be with an idiot customer like you? And another thing if you hate sprint so much leave! You claim to know things so hey dont you know other companies will buy you out so you can go join them all I hear is I cant wait till my contact this and that no you must be scared to leave sprint so you can go double and triple pay for the same phones and serivce knowing dam well you could have left by now and had it paid for, I hate sprint but I cant leave them huh? Definition of a true idiot this Blake Wilson take it from a happy customer whos saving easily 300 a month sprint is the Yakima valley is on point and in every city boo Hoo if you have to use your free roaming in the mountains why dont you just go pay the extra 200-300 a month jus to be able to make the same call on another network idiot but thats right you love sprint thats why your still there! You sound more like a other carrier rep whos mad there losing customers and losing money to a company like sprint. When people read my review they will know what real happy customers are saying and saving and not selfish for throwing tantrums when someone closed the door 1 min early so they could prolly go home and see there family cause and idiot like Blake waits at home all day and wants to show up 30 seconds before the door closes then come on here and bad mouth both stores in town because the world revolves around you right? Can you hear that? Can you hear me now? Join sprint for the best savings from any carrier and join sprint because those people who actually work there like saving there customers money and bragging about it to them when they switch trust me these Blake Wilson pre madonnas will always look from a reason to say something bad about people but thats right the world revolves around him, thanks sprint for being good to us and all the money you have saved us Blake are you still here? Oh thats right you are you should thank sprint too before you go pay double and triple what your paying now and then end up like one of those customers who ends up Imon prepaid cause they couldnt afford the extra 300 a month do us the favor thank you

Service is sometimes great and sometimes not so great. There is also a wait to be helped often.

They are extremely nice and answer all my questions

Every time I go the stores is busy and it takes forever. I end up having to call customer service instead of getting help in the store often.

Awesome service, Demetrius was a ton of help!

Went to try to get a phone, a walk out and the manager was at the window taking pictures of my car and myself

If I could give this place 0 stars i would. horrible customer service the phone service is the worst and their store manager ZACK needs to be fired along time ago!!!!!!!!!!!!!!!

Horrible experience. They lie to sell you stuff. Stay far away.

Very helpful today in replacing a broken screen cover.

I was billed $1200 on my account.. first time trying sprint. just waiting for my contract to expire... regretting switching to sprint from tmobile

Always a great experience

Walked in didnt even get a welcome, or even acknowledged us . There was a young lady at the counter just chit chatting away . We waited like 20 minutes, they didnt even let us know if theyd be right with us . Ended up leaving without being able to pay our bill since the kiosk to self pay was out of service.

That girl is cute

Been waiting on my phone for 8 weeks!!! Every time I go in there its the same story they cant see anything. Every time I go in there they dont wanna help just tell u how u can call and this and that been with sprint for 12 years thinking of going to Verizon or atnt now!

I love Sprint very helpful

Dropped in to get help programming new phone

This place is horrible, bad customer service. Just go with any other wireless company!!!

Red head girl is the worst. so disrespectful and rude. the whole time she helped me she was talking with a co worker and ignoring me.

Update your hours online fgs!

Customer service is terrible. This is why I left Sprint. Their in store service as well as their phone service is one of the worst. Their phone selection is very limited.

Got everything fixed

Excelent service

Well.