I have to say that support and warranty is amazing! I have thoroughly enjoyed my sentry truck cover but when it had a little issue after a couple years the customer service was incredible! They responded quickly and took great care of me! I will continue to purchase from truxedo with confidence ππ
Everyone we talked to here was super nice and helpful. The product is also great, but customer service is outstanding!!
My experience with the receiving dept is as follows; Got a rate con to come in at 10:00 AM, the original appmnt was for 7:00AM but it was changed. Got to the office door at 9:10 AM. I was met by some angry worker who called himself the supervisor, Who barked at me a little late arent you?βi said what do you mean? ImEarly, I responded. He said, βyou were supposed to be here at 7β I said to him that appmnt was changed. He blurted out in a un leasant Tone; yeah when? Today? So I went back to my truck and parked at the door he told me to,, then a women came out and told me I was at the wrong door. So I moved the truck and went back to Me big bad supervisor and showed him the rate con with the 10AM appmnt time that I received the prior day. And I let him know about my displeasure in his unprofessional behavior. He tried to backtrack and give me excuses but I walked away because there is no excuse for the treatment he gave me.i wont deliver for them again
I have applied several times at this place. Had 3 interviews and a walk around the factory. Noticed there was no other nationality or diversity there. I have an EXCELLENT work history and background and have worked in a factory like this. BUT wouldnt offer me a position, which was werid after 3 INTERVIEWS why waste my time and give me HOPE..
I ordered a truck bed cover for my husband for Christmas. Heβs been wanting one for a while so I did my research and decided to order straight from the source (12/15). Their website said the product would be shipped in 10 days. I knew with the holidays it may take a little longer. Tasha emailed me to let me know it would ship on 12/31. Well 1/4 came along and I hadnβt heard anything. So I emailed and called. Then I was told it would ship on 1/5. So I waited, then emailed, then called. And was told it would be another week or longer?!? The lady on the phone was Kelly. No remorse, terrible customer service and told me I should have gone somewhere else because they are behind...? Thatβs just poor business especially with the money thatβs spent on these products. I canceled my order after 3 weeks or poor communication and lack or urgency. Just disappointed, was really looking forward to my Husbandβs reaction but itβs back to square one.
Good place. Fast loading.
Cool Guys and very respectful. Fast loading even before appointment. Highly recommended
This business really takes care of their customers. After 9 years of great service out of my TruXedo bed cover my latch was worn out. Hoping they would sell me the part I called and after telling them that I was the original owner, they said yes they had the part and would send it to me - no charge - as a courtesy. So nice to see a business run this way!!!
Excellent products!
This people are awesome they didnt load me yet how long will take i dont know but I like
Great people 2 hours for loading overnight parking available
Fast loading
I love working for Truxedo. True family place
Very clean and very friendly staff
I had a Truxedo tonneau cover installed at a place called All Sports Truckin America. You can check out my review over there to see how they botched the installation. However, the nice part was how Truxedo handled it. They did everything they could to make it right, and they won me over because of it. If I ever need another tonneau cover, I will buy the same one again (just from a different dealer). I say that not only because of the customer service, but also because of how happy I am with the product. Ive had it for almost 5 years now and in that time Ive abused the heck out of it. Honestly, I feel like it should have broken by now, but it still works perfectly, and looks almost brand new!
Everyone that I talked were very polite an very helpful
Unloaded right away. Friendly guys
Unloading process is slow rec opens at 8 its now 9 and trl has not been touch, but there is safe overnight parking
Fast load!
I work here...
In and out
Good location, fairly fast loading.
The work is hard but it pays well
Excellent
I currently work in this place compared to other places I have worked and I know this is the best. It is not because I work here it is that I really feel very good.