Craig does a great job answering any questions you have and he wont steer you wrong. I bought my car about 6 months ago and I have had zero issues. The northtown crew is great with their service contract too! I doubt Ill ever go to another dealer after my experience with Northtown.
We are out of town visitors to SD and had thought we would spend 4+ hours for oil change service, however, the service was very friendly and prompt, we sure appreciated the Smiley service, made my day a very positive one.
I did not Buy this New 2021 Chevrolet LTZ Silverado 1500 from Northtown. It needed a Service, They got me right in, took care of me Professionally and Courteously. The Service Manager asked me if I had a little extra time do a Safety Recall. I told them to go ahead. When they told me that it was done, my pickup was setting inside all Washed, cleaned out and Ready to Go in less than 1 Hour. Now, that is Professional Service. My next Purchase will be from Northtown Automotive. A Great Team!!
I had a very pleasant experience during my visit to Northtown. I was early but they got my vehicle in right away. They were very quick taking care of my oil change. The waiting area is clean and comfortable. I have recommended their service department to several people.
Travis was courteous and professional. I am pleased with my purchase and will recommend the dealership to my relatives and friends.
Gordy was awesome to work with. They had everything ready upon my arrival and I was in and out of the dealership in an hour and a half. Great shopping experience.
Tom Tobin was very courteous and kept me informed about what needed to be done on my vehicle. I will definitely keep coming back for maintenance on my car.Thank you,Susan Tramp
Amber Johnson in svc dept. was an excellent rep and very knowledgeable as well as outgoing to ensure I was satisfied! She even tracked me down in the sales dept to answer a question on type of deflector I wanted and even went out of her way to ask someone and answer a question I had about the newer version out by lund products about possible paint damage. She ensured I got my parts installed the same day I purchased them! In over 50 years dealing with this type of industry being from the maintenance field and logistics background myself. Ive only come across a very few number of people that showed initiative to go the extra mile and learn all facets of the job in order to exude professionism with regards to their job! I was truly impressed. A definite keeper that will go up to management level on her current path! Thank you again for the excellent service. Hopefully Ill have the same experience in the very near future with my other vehicles.
Lonnie was so kind and friendly! I got exactly what I wanted and they made sure the payments were around what I wanted! They had good advice on getting road hazard coverage so I wont have to worry about things that could happen. And Lonnie filled my tank with gas which was a plus!
Everyone I dealt with was great, one of the best experiences if not the best I have ever had. No surprises and everything was as they described.
SMOOTH EASY PROCESS KNEW WAT I WANTED GOT IT ALL DONE SCHEDULED PICK UP FOR 630 PM AND WENT OFF WITH OUT A HITCHHAD RUNNING BOARDS INSTALLED BEFORE I PICKED UP
The service department is so friendly. They truly go above and beyond! Thank u. A great environment!
Tom Tobin was the mechanic who had helped me out and he really did a great job letting me know what was going on and what I could expect. He accommodated me, as I made the appointment online and didnt pay attention to the date which was 2 weeks out. I didnt realize my mistake until after I had the towing company drop off my vehicle. He was able to find out my vehicles issues and get it fixed in 2 days, between his already scheduled appointments. This is amazing customer service as I know that he was under no obligation to accommodate my mistake. I do need some further maintenance work done in the near future, and because of how well that I was taken care of, I will definitely be returning to Northtown to get this work done. THANK YOU Tom!
Great experience! Knowledgeable, efficient, and personable! I was in & out quickly, which I appreciate! Enjoying the Denali!! Thank you!
Lonnie the salesman was very informative and a salesman who was not preasuring that we can work with again. It was an easy buy from a great saleman. Dealarship was great to us.
Our sales rep was very easy to work with and I would def return to this dealership in the future.
They were all so friendly and knowledgeable! Ryan was easy to work with and I feel like he got me the best deal I could get. He answered any questions I had and also helped after I went home via text. Thanks so much!
Got rid of the annoying problem of sometimes the assessory power not shutting off when pushing off button. Thank you very much! Everything went well.
Great service - fast and economical - on my Toyota vehicles! (Even though they are a GMC/Chevy dealer)
Got a great deal and great pickup from Northtown Automotive... Ryan B was great to work with!
Todd Souter, the salesperson, I worked with was very knowledgeable, patient with all my questions, and extremely respectful. He took plenty of time to answer my question both at the time of sale and when I called him later. Facility was very clean and everyone was very friendly. I got a great SUV for a very fair price. I will probably return in the future.
Gordy was nice and knowledgeable. He wasn’t pushy and was able to make an agreement over the phone.
We called asking about a car that was on the lot Sunday and left a message as it was after hours. I had a call back from a representative named Shaun within a half hour of opening with information I had asked about. The car was not available but Shaun took the time to ask what we were looking for. Within a few minutes he sent me a text with links to three vehicles or a possibility. We decided at the last minute to go look at one of the cars, I sent him a text message and we were able to show up within 10 minutes. Shaun helped us look at the car, drive the car and answering questions that we had. He assisted with checking our financing options and showing us what was available. We drove off the lot with the car we had looked at. It was the best car buying experience we’ve had in a long time!
Treated very well. Everything was done very professionally.Extremely friendly.
Excellent service! Ryan, Adam and Jeff were all great to work with!
Amber is great. She is always helpful and gets the job done in a timely manner. The parts department is great, knowledgeable and helpful.
Service was as promised and repairs were explained well.
Never in all my car buying experiences have I had such a quick, friendly, and knowledgeable sales associate get things done for me. I am beyond pleased with Shaun and the dealership for helping me with my purchase! I love the car, and loved the experience even more. I will definitely be back. If you need anything new or used, Shaun is the guy to see at Northtown!!
It was a great experience. The employees were nice, the waiting room was comfortable, and my car was completed quickly.
Friendly courteous service manager. Very clean and inviting waiting area.
You are all so very professional and nice. Thank you for doing such a wonderful job!
Great price!! Lonnie was pleasant & knowledgeable... this was my third vehicle from this dealership
I am a return customer and will continue to do so providing the level of service does not diminish.
Top notch service and timely.
Everybody there is very nice. Treats people with respect
They truly exceeded my expectations.
Stopped by to set my phone up on Bluetooth, Travis did it all for me in a flash. Travis is truly a credit to his profession and could be a perfect example of what an employer wants in an associate.
Asked for an appointment to check out an EBS issue, took the vehicle in a day early and they were able to get the vehicle done early. Very happy.
It was awesome! Best experience we have ever had!!
Gordy Johnson was very professional and easy to work with. Im in sales as well and I truly appreciated Gordys honest and straightforward approach to helping people. We were out of town buyers and Gordy was kind enough to pick us up on his day off and present to us our new truck. I would highly recommend Gordy and Northtown Automotive.
Super disappointed : ( Found the car, texting and calling with salesperson (we live 3 hours away) to iron out details, got financing arranged, was trying to figure out pricing as I felt the offered amount for my car was super low (several thousand less than any value I could find on KBB or NADA), and was told to hold on because someone else had walked up and wanted to drive the car... they would let me know if it didnt sell to them. After the other person didnt buy it, we made arrangements to drive up there but would make it right before they closed (if we didnt stop to go to the bathroom or anything). I asked if they could wait 15 minutes for us to get there and was told if it was too late that they may or may not be there... also among the conversation was that there are more buyers than they have inventory (Paul) and we all know this car wont be here for long (Ryan). Felt super unappreciated, very frustrated, and it totally ruined what should have been a fun experience buying a car Id hoped for for several years and had just gotten a raise so was celebrating.
Shaun was very helpful and let us know everything that we needed to do before we got there. We traveled 3 hours to purchase our new truck from him.
I did a lot of online shopping and comparing. Northtown had better prices than everybody in the Sioux Falls region. I made the quick drive and worked with Robert Terjal. I had a great experience and would recommend this dealership to anyone in the market for a vehicle. Its worth the drive!
Our salesmen left no stone unturned to find not only what we wanted, but we need in our search for a new truck.
Clean place with friendly and knowledgeable staff
Nice place waiting for your car while having it service.
Checked in with Doug Sandau at 9. He explained procedure and approximate time service would take. Went to customer waiting area. Doug kept me informed during visit which was appreciated. Vehicle was ready in a timely manner, I was notified, and finished up with Doug. Always appreciate his friendly and professional help. Thank you Doug and Northtown.
They were very pleasant to deal with. The down side would be no CD player in my car. Never knew this until after I bought it. Bummer!
After dealing with some other dealers in other towns it is refreshing to deal with an honest company. Shaun Busskohl was great to work with! I would recommend Northtown to everyone.
Drove through the lot and was greeted almost instantly by a taller younger gentleman. He was very polite extremely informative and not pushy at all. Will be telling all my friends and family to take advantage of Northtown’s unbeatable pricing
Staff is excellent to deal with and very helpful.
Shaun B was amazing. He took the time to show me how the different features of my traverse and helped me to pair my phone to the system. Everything he did showed to me how much he care about me, as a person, and how it was not about the sale of the vehicle.
Iam concerned that there were people in the waiting area without masks. Make me wonder if I want to come back 🥺 to this dealership for service or future purchase!!!
It was a great experience! Enjoyable and friendly staff, never felt pressured, they truly listened to our needs and wants. Highly recommend them to friends and family.
Great to work with, great prices on vehicles.
Easy to talk to and very helpful
We were shown different vehicles before making a purchase, Only thing we now realize we should have had a more explanation of how to use the extras, The owners manual has helped some, Hands on showing is a better way when the dealers no more about everything, Even though we asked questions, Seems like there is always a question about something else in a few days, Good selection to choose from,
Right on time service, they explained everything, very professional at Northtown.
Amazing service in both maintaining of my vehicles and sales ( shawn busskohl is the best sales rep!!!) I have had nothing but professional service through and through!!!
Our salesman, Craig, always makes buying from Northtown a great experience.
Front tire was loosing air took to Northtown for repair it was a minor fix. When i took my vehicle on the road after they completed the tire it was driving very rough. I took it back in and the informed me while it was on the lift to repair my tire the struts were damaged and I needed to pay $400 for repair. I felt it was their responsibility since it happened while they were repairing so I refused to pay. After a long wait they said the would do it for $250 and I .refused again and they finally repaired it at no charge. They offered no apology and acted like I was being unreasonable.I will not be using Buick for repairs again nor willI purchase any more vehicles.from Northtown .
My husband and I made our first vehicle purchase together and made the mistake of going to Northtown Auto. We purchased a 2020 vehicle from them and within 3 months of owning it, the fuel pump went bad. When I called to schedule an appointment in the body shop, they couldnt get us in until 2 weeks later. When I asked about a rental car for them to provide me while ours was not working, they said they could not do that. Very disappointed in their customer service. Once they sell you the car, they dont care about you.
It may be petty, but the difference between a 5 star and a 3 star review is floor mats. The truck was a great truck at a great price and because of that all I asked for was all weather floor mats because we live in the Dakotas and need them for over half the year... They said that they couldnt include them because of the price. The floor matts were 200 bucks and I know that they were making a good chunk of money on the deal. If all someone asks for is floor mats, its a good idea to just throw them in. Especially when they are already paying a ton of money for a new truck
Alexandria in service is wonderful to work with! Very helpful and patient. Sometimes it takes longer than expected but weve been happy with the final result. Remember that their oil change service should be scheduled. Works much better that way. 😉
Great service as always!
The service was outstanding had a family emergency and needed to change oil and they got me in and out as soon as possible it was a great experience highly recommended
Bought my truck here two years ago and had a great experience. I continue to return to have my truck serviced. When I took it in this time I asked them to check some air noise in my driver’s side window. The collision center reached out to me to talk about the adjustments they made and told me they were offering a $200 windshield replacement right now as they noticed the big crack I had in my windshield. I took them up on the offer. I called 12 hours later and asked about tinting my two front windows and they squeezed me in to make that work in my time frame too. To top it off, my interior had been detailed and looked and smelled great. Excellent service!!
It was nice not to have the run around or pushy sales men Todd was great listened to what I wanted what I wanted to spend and him and jeff got it done and was easy and fast I would recommend them highly
Always nice people who work there
Ryan was fantastic to deal with, everyone was very prompt and professional. Will be back for next purchase.Thanks,Jay P.
Quick and easy process. Was happy with the entire process
Robert did a very good job and was enjoyable to work with. The finance and accessory people were helpful and enjoyable as well.
We traveled from Watertown to possibly trade our 2018 Silverado for a new Silverado. Our salesman Dave Workman patiently worked with us to find the right truck. We drove several different trucks before finally making a decision. They went above and beyond to get us the best price for our trade, and we drove home in a beautiful new Silverado at a great price. I highly recommend this dealership!
Todd & Jeff did a great job
The most accommodating and friendly GM team I have experienced.Keep up the good work.
Very helpful and will tell you if it is a vehicle worth driving. Staff are wonderful people as well.
Doug is always helpful and lets me know what is needed great service always gr
Great salesman and even greater prices. I always know Im getting the best treatment when I head to Northtown!
From the moment I called to check on a specific vehicle to driving it out the showroom the next day, this was by far the most pleasant, comfortable, no BS vehicle sale Ive ever dealt with. They were up front and honest about all aspects of the sale. Will be returning customer for sure. I dealt with Charlie. Very Impressed.
I have only purchased two brand new vehicles in my life, a Bonneville in 1990 and the 2021 GMC Sierra from Northtown. My husband, and my son and I have bought four vehicles from Robert Terjal. Our family has recommended Robert to four family friends who have also purchased a vehicle from Robert. Robert is patient, accomodating, over the top friendly, positive and very knowledgable about the inventory at your location and distibution centers.
Everyone was very polite and friendly service was excellent
After reading others reviews, I see it is their business practice to sell vehicles out from under you. They live by a first come, first serve practice. I called to inquire about a vehicle that was listed on their website and it apparently wasnt even on their premises yet. Once it was, I offered to put down a deposit to hold it, i even offered to buy it site unseen and was refused all options. I had an appt scheduled to buy the vehicle only to receive a call an hour prior to my appt time that they sold the vehicle.
Ryan my salesman at Northtown handled the whole transaction in a friendly and efficient manner. The whole deal has not been concluded, but what has transpired has been very good for me.
I looked at a vehicle there today, salesman takes the test drive with you so you never get to really see how everything works. I liked the car but they offered me $700 less for my trade in than a dealer did just a week ago. Then the classic pushy salesman came out would not take no for an answer. I am in a customer service industry.. apparently they do not feel they are. I have enjoyed looking what’s available at other dealers, this was not a fun experience. at least I know what kind of a car I want now and know where I will not buy from. I thought the pushy salesman was a thing of the past at car dealers but I guess the tradition continues here
Service and sales are top notch!
The Sales and Service Department at this dealership is GREAT! The buying experience went smoothly and when I needed the service department, everything went as scheduled and the problem was fixed.
They are always polite and courteous and do agood job.
My 2019 Yukon XL SLT windshield was damaged & required replacement. Competitive bids were received from one glass shop & one body shop. The latter was selected on basis of both detailed quote re re windshield technology & low price. Windshield was replaced but lane change warning not functioning & body shop suggested checking w GM dealer. Three visits to Northtown resulted in:1st Visit) Lane change warning not functioning,2nd Visit) Lane change functioning well but auto windshield wiper not functioning at all, 3rd Visit) Had 8:00 AM appointment with plan for me to wait for work completion, as arranged with Todd Tobin, 1.5 hours before vehicle moved to service area & I was told that there most expert serviceman indicated could not be programmed because not Original GM replacement windshield & only way to program completely would be by re-replacing windshield beforere-programming. I took back to body shop & total programming completed. I phoned Todd Tobin, related total entire prior three visit Northtown experience & requested refund or adjustment of $115 programming charge because of my wasted time w three visits for only partial programming. Todd has not returned my call within almost two weeks so I called him again & he, with call back, indicated that a $20 credit would be issued. I told Todd this was unfair & not acceptable, He said he’d need to check again w Service. Mgr. Service Mgr Mr Hunhoff called me later to apologize for my inconvenience & indicate Northtown was sending a $132 check to cover my total payment including shop supplies & tax. I’m grateful for Mr Hunhoff’s follow but extraordinarily disappointed in the wasted time & personal frustration to achieve this conclusion.
Great service.
Got the car I wanted :) happy!
I had contacted the dealership about a Buick Envision thst I had seen on Facebook. I drove down to Yankton from Sioux Falls. They were very busy and Austin asked Ryan to help with my purchase. Both of the sales guys were very nice and they took all my information, continued with the financing. They showed me some of the great details of my new SUV. I would recommend Northtown to anyone looking for a great deal and great ecperience.
They were extremely helpful and responsive.
I drove 165 miles to come test drive a vehicle. I scheduled an appointment 3 days prior to the test drive. When I arrived at the dealership they told me they had sold the vehicle to auction the night before.
We were happy with our experience
We always have great service at Northtown
Very help full
Deceptive, unorganized:1) Charged credit card $1,000 to hold vehicle for us, then didn’t credit it towards purchase, or refund the charge.2) did not have paperwork ready even though we had an appt to take delivery3) negotiated price to include factory extended warranty, but noticed in fine details it was an aftermarket warranty.Nice people, but not as trustworthy as I thought.
They listen to what the customer wants and dont put any pressure on the customer to buy