Let me start with obviously not every experience is the same and I’m all about being patient, reasonable, fair and transparent. I know with present times every place is affected differently and we’re all coping as best as possible. With that being said, being short staffed, appointments galore, lunch breaks, miscommunication, etc, facts which have existed long before this pandemic and excuses used as well, just don’t measure up to the professionalism a business/person/team should have and strive for. We are not perfect. “Human Error” as a one rep said. I get that. However, the fault of this place is their communication of the process and status of a 1st Toyota care on our 2021 highlander was non existent. Just take ownership and pride of your work. Keep a customer in the loop on the actual time of when a vehicle will be ready and if a mishap on time management occurs along the way a simple phone call with that update would be appreciated. With the right information a person can make the proper accommodations to avoid a frustrating environment, attitude from service reps with poor communication skills, and wasted time. Needless, to say we went through what others have already written about. 11:15am appointment pulled in at 11am and drove off at 2:15pm. During that process about 2 hrs of waiting I called in (went to walk at cross county with husband and 2 kids) for an update. Lady couldn’t give me any information because our rep is the only who knows whom wasn’t at the shop at the time, but she would pass the info along. We opted to just walk back and ask in person and arriving seeing our vehicle parked. A different team member said our rep was on lunch break. Again communication sucks. And could not give info if our vehicle was ready nor had access to keys. We waited. Another team member was then looking for our paperwork. Finally, found it and said another 20 mins. Waited. Then my husband gets a call asking if he had the car keys!! Keys took some time to be found. We finally got to see/meet who our service rep was. Who said multi point inspection was going to be conducted at that moment. Blamed loosing keys on human error, avoiding eye contact, taking other phone calls in the process of our frustration and said 40 mins and was highly overwhelmed, irritated and inconsiderate to our time. Walked around and our vehicle was on a lift being worked on. By far worst service experienced from a dealer. Very Poor Organization. Just unacceptable.

Very unprofessional. From the day of me going in to set up an appointment and being told to walk into a random back office where all the females just starred at their computers and didn’t acknowledge me, to them not getting the correct appointment date, to the lady helping me at my new appointment being EXTREMELY rude at 7am because I inquired about fees and services being done on my car, to me being told inaccurate information about when my car would be returned to me, the services that could be provided and being told the wrong price to pay in the end!!! Very disappointing, would not recommend!

Fantastic place to trust with your Toyota. Worked with technician Jerry (I believe his name was?) and advisor Andres Martinez. Both were attentive, professional and caring to work with. Im sure if they are a reflection of the rest of the staff then anyone you work with would be the same. Very nice experience!

High quality customer service; highly qualified technicians, friendly staff and very clean and safe environment.

A 7:45 appt turned into my car not being finished until 11:15. Then I had to wait another hour just so they can bring me my car. The rates for labor are extremely high and since I live in the Bronx I thought that bringing the vehicle to the makers service center would be smart however the rates for labor and the wait time is not worth it. Sitting there for an oil change that takes 30 minutes at most at this center can take up to two hours. To me that screams inflated rates because you are charging for labor. Then the agent said that another mechanic was available so she had two people working on my car. Sounded like she thought she was doing me a favor. Never again will I go and pay more for labor than parts. Especially when it doesn’t take that long to get done what I had done. I would rather support the small businesses in my area then continue to bleed out hundreds of dollars for work that can be done for less than half of what your service center is charging.

Kara/Cara was helpful. I appreciated her professionalism.

The service advisor was great, what I did not like was when I initially called I made it clear that I simply needed a diagnostic they gave me one price but when I went in the price doubled. After the service advisor explained why it made sense but this should had been clear via the initial phone call. Also when I called I made it clear I would want to pick the car up the same day but the initial appointment was for Saturday I called before my appointment time to reconfirm if I could pick the car up and they said they dont know why they didnt tell me over the phone that Saturday drop offs usually are held until Monday due to lack of techs. I ended up bringing my car in on Monday instead and although I received a thorough check on the car the next morning my car didnt start the hazard lights button was in worse condition than I brought it in and the hazards were turning on on their own. I pressed the hazards light button and it completely fell into the console. Their shuttle only works from 9am to1pm and their hours of operations are from 730am to 7pm. I dont see the point of having a shuttle for such a small time frame compared to the length of time they will have customers coming in for service. They did fix the tire pressure that was great.

Very professional and knowledge!! Great customer service

We recently bought a used car from Westchester Toyota. Trinity helped me schedule an appointment. Pedro provided us professional advice and helped us make a good purchase. In addition, the people at the front desk made sure that we received the help timely. The service workers did an excellent job of making the car like new. Now, when using this lovely car, we appreciate the excellent service provided to us by Westchester Toyota. Thanks.

A very smooth service. I was greeted well, told them why I was there, filled a document, and was asked to please seat while they work on my documents and I could also wait in their lounge until my car service was done. Andres Martinez, my service advisor made sure that all my information is correct, explained me well in detail about what was covered in the service. A very polite team hear at Westchester Toyota service center. Thank you!!!! :)

They picked up my car that had sat outside for 18 months without be driven and professionally performed ever service needed to get it back in top shape. It was ready when promised at the agreed price. All in all a great experience.

Cara at Westchester Toyota is simply amazing! The quality of service she brings is quite remarkable. I appreciate Cara’s generosity and attention to detail while taking care of my vehicle. My Rav 4 was serviced within an hour and I couldn’t be happier. Thank you again Cara!!!

My service agent was rushing during my appointment. He didn’t explain what kind of service my car needed. I had to asked him what was a 40 thousand service. I felt rushed.I payed $600 dollars for this. My car is only 3 years old. I will not come back here.

Mr. Vessey is the man to see if you need any maintenance on your vehicle, he will keep you informed on every detail and service being done. He will give you at estimate time on picking up your vehicle. He’s a friendly, kind down to earth person, professional advisor. No complaints on my behalf. The staff are polite and greet you every time. The waiting area is clean and roomy.

Surprised seeing the ratings are up. In reality I’ve been coming here since 2013 when my moms had to come here for her Toyota RAV4 and had terrible experience. Now as an adult coming here here for maintenance has been very well they take care of their maintenances and I never had to come back for a mistake (as of now). Yea there’s people in front of you no doubt but it’s a public service center. I find it amusing seeing people who complain about it.

Great service upon arrival vehicle was immediately checked in upon arrivalHector assisted me and offered me great services and took care of the paperwork in an timely manner. Will definitely ask for him for my next service date

I use this location for all the inspections. Most of the time its fast. No complains.

Been coming for a little while now. Did a NY State Inspection today and was fast, cheap, and simple! Cara is also a great advisor!

Best service ever!We all know taking your car to the dealer for service takes long. Not here as long as you have an appointment. But thats not even the best part... customer service is what makes the difference. From the moment you arrive to the moment you drive away you will feel nothing but satisfaction. At Westchester Toyota you will be taken care of by courteous professionals!

Parts Department; Orlando is the greatest. Knowledgeable friendly and most of all patient. While waiting my turn i watched him handle a difficult customer without skipping a beat.

A pleasant experience. Glenn Veras was very helpful. I will definitely return for future service.

Cara was AWESOME! We came in for our 6 month service this morning, Cara was helpful with our paperwork and was great to chat with. We will definitely be returning to this location for our regular service next time it’s due!

My son had an appointment for an oil change he was told it would take a few minutes. He went had lunch ran some errands at the stores with in walking distance. Over an hour later not done so he was being polite and waited. Three hours went by and nothing… the oil changed hadn’t been preformed. I finally picked him up from the service center, which if they had initially said it will be 5 or 6 hours I would have picked him up immediately. Extremely poor customer service.

This location is the place to go to to have your Toyota repair, you can drop it any time, instant of waiting hrs there, you can leave your car and go shopping, or go to the casino and kill some time while the car is being fix, for lunch you can eat at the mall or go to pizza barn for a XL slice. Theres plenty of things to do basically. Hopefully the cinema will open soon and catch a movie. While the car is in the shop. The Toyota lounge is clean and staffs are cool ppl.

I went to pick up a part for my Rav4. I had checked the price online at Toyota parts center online and called prior to coming in and checked the price. But when I got there they try to charge me 28% higher. I called him out he pretended like I was given a wrong price. I wouldn’t trust them with anything.

This place and the people were fabulous. All friendly smiling faces. Patient, kind, professional.My work was done beautifully.So glad that I found this Toyota. Thank you especially to Peteand Glenn.

I went in today for an inspection and oil change and was told the serivce would be 1 to 1.5 hours. 4 hours later I was able to leave with the service complete. The staff was friendly enough, but the service took much longer than it should have. This is now the 3rd time where the duration of service was much longer than I was told.

Great customer care, great diagnostic work and very reliable and high quality car repair and maintenance work.

I love Westchester Toyota service and parts because they know what they are doing.Hector is Excellent, He is very knowledgeable, has great costumer service and professional.I always feel at easy whenever I go there. Thank you

I had a great experience here as always. Staff is helpful and polite and kept me updated during my wait at the dealership.

This parts department specialist was the most knowledgeable and helpful automotive expert I have ever encountered.

Andres Martinez was very helpful and explained everything where I can understand. It is his pleasant customer service and knowledge that is the reason I will be going back to this location to service my car. Thanks Andres!

I enjoyed wonderful service at Westchester Toyota. I’m visiting from North Carolina and my service indicator came on. I was able to get a same day appointment and was greeted and received prompt and complete service. These Guys ROCK.

Do not trust the 20% coupon if you have a vehicle over 5 years old and/or 60,000 miles. The coupon does not always reduce your parts and labor cost by 20%. The coupon caps off at $100, regardless of how much you spend. If your repair bill is $700, you will not save $140, but only $100. Be sure to do the math yourself before signing paperwork. I checked the bill and carefully calculated the costs. The $100 cap is not listed on the 20% coupon on the Westchester Toyota website. I informed the Customer Relations Manager, Mabel, of this incident. She was definitely not qualified for the role since she her tone and response was of someone from the streets, not a professional working environment. She was extremely unprofessional and impatient to listen to my experience and quickly transferred me to a “senior” service advisor to explain the rules. This service advisor was equally impatient, unprofessional, and quick to twist words. That particular service advisor once tried to convince me to pay for a new engine air filter for $99 (a part that costs around $15-$25 the most) and install aftermarket brake pads for $300+ (Not Toyota parts).

I recently broke down in the middle of a 350mile road trip. I first tried to get the problem solved at a dealer in Connecticut that kept the car two days, said they couldnt find anything wrong with it, and sent me back on my way. The car broke down again 50miles later, luckily near Westchester Toyota. Despite it being the end of the business day, Willie got the car in right away and Jose immediately found the problem. Andreas got my paperwork set up quickly while they ordered the part. The next day, they kept me informed about what was happening when, got the part changed out under warranty and had me back on the road again. I was impressed by the teams commitment to quality, solid communication and willingness to go above and beyond for someone in a rough spot. If I lived closer by, I would only service my vehicles at Westchester Toyota.

Took the car on-time, performed the work in a reasonable amount of time and returned my vehicle before the promised return time. Service person was very courteous and informative.

Toyota representative Mr. H. Alvarez is the best. Highly knowledgeable, straight forward and always keeps you in the loop.

Malfunction of parking brake. Fixed without charge. Good service.

They were very through and kept me aware throughout my wait.

Excellent customer service - keep it up - Thanks to ville (MANAGER) for running this place in professional manner - I am lovin it😇🥳🥳

This was my first time here. The staff were professional and helpful. The service advisor let me know what the mechanic will be doing and we went on a test drive to diagnosed the problem. The problem was corrected.

Very good service took care of me Pronto. Looking forward to coming back. 10 out of 10 🤗

Everyone was very friendly and attentive. Only downfall was the wait. I was told an hour and a half and it ended up being two hours. Thankfully there was AC. Will use them again.

It’s clean, organized, and a friendly atmosphere. They are very attentive to your needs. Junior, Jeremy, Dijon, Johan, and Cara always take care of me every time I come here.

So accommodating and professional. I live in brooklyn and always come back here to get anything checked or done.

CARA DELUCAS-IRIZARRY gives is the best customer service. Im very pleased, and will keep going to Westchester Toyota at 75 Vredenburg Avenue, Yonkers NY. My rate for Cara DeLucas will be a 10+. Thanks Westchester Toyota for having her in your location.

Came to swap my brake pads. Was told it should take ~2-3hrs. After 2.5hrs (and was told that brake installation takes 2hrs usually) car was still hanging on the parking lot. Had to get out of there to pick up kids from school. Such a waste of time. Managers are nice people but time wise extremely inefficient service. Wont come back there again.

Hector Alvares was attentive, knowledgeable, and courteous. He has worked with me in the past several times as well. Very pleased with his service.

Westchester Toyota is the BEST! They have ALWAYS been professional. I’m sorry that I’ll be moving to a new state. I’m going to miss them!

From the greeting in the parking lot to sitting down with a consultant, very professional and good value. I dealt with Victor Figueroa and he was above and beyond, even though it was Saturday and very busy he made sure I was taken care of in every way. Will definitely use them again and recommend, thanks!

Always excellent! Today was the same service t I at I gave received in the last twenty years. Efficient! Courteous! Thorough! Dedicated!Kevin P Scanlon

I don’t write negative reviews unless I am seriously dissatisfied with a business. I am very unhappy with this business, I have been bringing my car to them for four years and I got pretty sick of the appearance of the place and the service I received. The appearance is neither here nor there, but the service is unforgivable. I decided to go to the dealership I used to go to for service; mind you that it’s about 45 minutes away; and found out that Westchester Toyota was not only not doing the basic maintenance that is part of my service plan and important but also servicing expensive items on my car that were not necessary. I don’t ask for much in a business but if you can’t trust them they don’t deserve your business. It is unfortunate that they choose to operate this way but it is their loss. They have lost me as a customer and I will make sure to tell everyone not to go here. Do yourself a favor and take the trip to Curry Toyota for service, it’s worth it.

I just completed the first service on my 2020 Rav4 today. The service was terrible. I walked in at 11, my appointment time was 11:15. I was told to go stand outside next to my car in the 90° heat until I could go inside and meet a service advisor. Hector Alvarez was my service advisor. He told me that once my car was ready that he would call. He advised that it would take 2 hours to complete. No calls ever came. It’s the hottest day of the year and there’s no air conditioning in the building. At 3:00, after almost 4 hours of waiting, I decided to check the Toyota app to see when the last time my car moved. The last update on my app was 1:33. My car was already done for an hour and a half and NO ONE CALLED. I asked at the service check in for my car because I’d been waiting 4 hours already. I was told Hector was on his lunch break but my paperwork was all completed. Really terrible service here.

Fast and efficient service, kind staff also!

The Toyota staff at the Yonkers location are very professional and friendly.Mr. Martinez was very helpful, informative and professional during my visit.Thank you for your service.

Had brakes looked at then rear shocks done 3.5 hrs for shocks and 2 hrs for brake check. Neither time did they have my appt though they called me to confirm date and time. Yet they got me in and did good work.

Im not a car person, so I rely on Toyota to service my Avalon. Easy to schedule an appointment; efficient professional service; a bit surprised at the cost for standard service to my 2019 car with 17K miles.

If you live in the city just drive up a few miles northMuch better service and experts then city worldAsk questions if you are unsure about you are getting done and clear your day for about 4 hours depending on your service.Movie theater and mall 5 min walk

Aside from the good pricing and excellent customer service this place has, i want to highlight the attention provided Hector Alvarez, he noticed my car paint problems and approached me with the information that my car had a recall for the paint, i got now words to describe how happy i am with the service provide by Hector, any body that has a Toyota this is the place to go, totally recommend this place.

Years of good service, currently with master supervisor Glenn Veras.

I’ve got my service by cara deluca she was very understanding told me all my options on what I could do and made my service a lot more easier and faster I recommend this place to anyone thank you!

Excellent service and the gentleman who handles everything was very professional and helpful - got us our ahead of time.

Jeremy was awesome! he explained everything in detail to me and kept me updated with my car while it was being service! next time you go ask for him

I have one person who’ served me anytime anytime I go for service her name is Cara DeLuca. She always puts a smile on my face. Shes always happy to see me. She’s a good listener. She’s always asks how could she help with the problem? I believe she’svery knowledgeable for the position. She knows how to welcome customers.and she did it perfectly.

My goto guys for all my parts on 02 Rav4...

Very friendly service and business appreciation. Thanks Peter at Parts Department.

I was satisfied with the repairs before an oil changed tires rotated 2 1/2 hours come on that’s ridiculous and you know that to where all your mechanics were standing around in the lobby come on Westchester Toyota gave you from 1 to 10 I give you a seven and that’s being kind

It was an awesome experience. I was at Westchester Toyota Service to get my vehicle inspected.

The service advisor Hector really excels in customer satisfaction.

Raul was great and courteous. Go to school I made a deal.

Prompt,friendly and courteous service. All repairs explained. I will continue to bring my car there for service.

Cara is the best always a smooth service when I take my car in!

Love this location... Ive been to other locations but the service isnt close to this location. They go into detail about your car, listen to your concerns, and attentive. I recommend this location to any Toyota owner

Terrible experience. They made wait for two hrs, to get my tires changed. But never did it, and couldn’t set up a new appoint. When I called service center to setup a new appointment they said the person I talked to doesn’t work there, after giving me his business card when I was there. And I still haven’t heard back from them. Terrible experience

I totally recommend this dealership! It was a great experience and all the staff was professional and courteous. My service manager Jeremy Martinez was so polite, professional and helpful. He went out if his way to ensure I understood everything that was happening with my vehicle. I would definitely recommend this dealership.

As usual, the customer representative that took care of me was very professional. I was kept informed of the progress with my vehicle and the details of the costs shared before and after repairs.

Very helpful staff unlike the actual dealership the people here are superfriendly and attentive to all your needs.

Prompt service and all work was clearly explained by my service advisor named Cara.She promised work and it was completed in a timely manner.

Great experience all the way. Jeremy was a compete professional.

My experience at Westchester Toyota service was outstanding thanks to Jeremy. I would like to thank Jeremy for being so thorough, experienced, and courteous. He surpass my expectations by ensuring that I understood the services my car needed and that I was comfortable. Due to my superb encounter at Westchester Toyota, I will definitely recommend having Jeremy as your service advisor!Thank you Westchester Toyota.

Cara is so helpful, she takes care of you from the minute you get in to the minute you leave. Everyone is very courteous, they make the process as painless as possible. Blue ribbon treatment, highly recommend! They are busy busy so come early?

I was very happy with the service. Hector did an amazing job thank you.

Great customer service and discounts. I would definitely recommend.

I would say this is the worst toyota service center I have been to. Came for an oil change for my toyota honestly just to keep it through Toyota, but the on)y difference I can see between a other oil change place is that 1) here it takes 2 hours instead of 10 min for an oil change and 2) they try to get you sign off on a full tire rotation and blahs blahs blahs for about 100.00 more than what you came in to do which brings me to 3) 60.00 bucks for a oil change under these conditions it just ridiculous. I guess I can say customer service is good but then again its probably so you can sign off on the extra charges and not realize it, which I did not....

I recently have my vehicle serviced at Westchester Toyota I was out of town so my wife had to bring it in for routine service she doesnt know much about cars so I appreciate the fact that Victor our service guy took the time to call me Direct so he can discuss the service and pricing to make the process easier for her we will definitely be back keep up the good job guys!

The one thing that I can not stand is being lied to. Going to this location was perfect until I landed with Cara Deluca as my advisor. She stated that my 2016 Toyota Prius needed an Inverter flush ($179) and Hybrid battery filter ($299) every 15k miles. She explained in terms of MILES ONLY not years. Then I go and I do my research and come to find that the car will alert you with the “Hybrid drive system warning lamp”-Google this to see what it looks like-when you need this changed which is typically every 100k miles!!! Big difference from 15k. I had a conversation with the manager. He was very nice and apologized. He also explained that its every 100k miles or every 5yrs(Cara never specified years). But like I said the car will alert you when this needs to be changed and there was no alert on my dash. My advice: do your due diligence before you agree to any work being done on your car. Also request Jeremy Martinez for an advisor. He was very helpful and I’m hoping with him I can continue to get my car serviced honestly in the future.

#westchestertoyotaTook my car in at 7:15am for a recall issue and at 3pm the car was still sitting there untouched. Very disappointed with the service at the westchester toyota service center! Do no recommend anyone go there! Will definitely go to a different location next time

Quicker than I was expecting.

Andres was very professional, explained the services clearly. Car was done by expected time.

Thank you Victor for the great service. Keep up the good work.

Convenient location with very pleasant customer service and service was performed in a timely manner. In addition, annual inspection was completed.

I came here for my NYS Inspection. My Service Advisor was very polite, and professional. Id come back here for my Toyota needs.

Excellent service. Friendly Staff

Smooth transaction. Great service as always

A bit pricey but its worth the peace of mind the work thats done on your car will be guaranteed for 90 days so you cant go wrong

Everyone was professional & friendly. Appointment was on time.they called with updates.would definitely use them again.

Brought car for emergency check up. Waited for 2 hours and has not even brought in to the service area. Car still under warranty and charging me $167.00 for diagnostic.

I absolutely recommend this dealership!!!! One of the best places to take your car! I came in for a tune up and my service advisor Dijon Chavis treated me with respect & courtesy, he went above & beyond with my service for my vehicle. Excellent work!

I have taken my car to Westchester Toyota Service since 2013. It is run by Mr. Vesey who has been in the business for years, hires great people and runs a top-notch operation. My service advisor, Cara DeLuca-Irizarry, did a tremendous job on my last visit. She clearly explained the repairs, the time it would take and she delivered. Cara is very knowledgeable ---- she could give Marisa Tomei (Ms. Vito) in the movie My Cousin Vinny a run for her money. Love this place!

Best dealers in ny state area friendly staff and professional the customer is always right