Had no counter person. The fellow that was sent out from the back tried to help. He was able to make me a new hose. Than he took my credit card info then said he had to call a salesman to make sale. After 15 minutes he came out and said he couldnt get hold of the salesman. He kept my credit info . I cant believe this.then I had to pay $50 for a 2 foot 3/8 hydraulic hose. You wont see me purchase another item in your store. What a way to run a business