The staff did a great job of keeping the line moving. They were practicing social distance and were all wearing their masks properly. Kaleb was knowledgeable, courteous and friendly. He was a huge help and very patient with me being I have never returned a product from Amazon before and also shipped a package for the first time through UPS today. He answered all of my questions and was such a delight to have an interaction with. I appreciate good customer service and the store and Kaleb were top notch for me today. Thank you!

Great service. I love the guys that work there. Always, so helpful!

By far the best customer service Ive had in a long time!

Thank you for being open early on weekdays. I had to get a package shipped fast. The employee (Kaleb) was informative and helpful as far as the options I had to send the package. Thanks!

I had the privilege of Preston helping me yesterday when I came in to the store. Preston was kind, knowledgeable, professional, and courteous. Good customer service is not something that you come across on a regular nowadays. Preston showed me that there are still people that truly put forth an effort in their occupation. I hope that Preston is receiving the acknowledgment for his amazing worth work ethic, Im definitely happy to acknowledge him now. Thank you Preston :-)

I go to the UPS store 5281. Each time I go there Kaleb always helps me. I am so bad with printing, copying, downloading, and printing labels but hes always so nice and so friendly. He makes sure that everything I do is done correctly, and doesnt rush me through my packages. I actually look forward to going there just to see Kaleb. He takes all the stress out of everything I have to do. He even takes time to teach me.Thank you Kaleb for your excellent service

This is probably one of the worst delivery experiences I’ve had in a while…the updates from my tracking and verification from the employee says my package has been sitting for 5 days still undelivered. I called yesterday to ask if I can instead pick up the package, but was lied to and told it would be delivered yesterday, yet still has not arrived. The contents were going to be used to celebrate my birthday, which I now unfortunately won’t be able to do.

Zach was great! Quick, personable, and efficient. I have appreciated this UPS Stores covid precautions and enforcement. I have been in there on cold days when people from the line outside tried to sneak in in excess of the capacity limit and the employees have spoken up about it and asked people to step back outside and respect the policies. Their service is always prompt and timely, so no one is ever waiting long. I feel safe using this UPS Store and all of my transactions have gone smoothly.

Great customer service!!! Document scanning is far cheaper here than at the FedEx Store.I will definitely be back to conduct more business with this store.

My UPS store of choice in the A2/Ypsi area. Employees are always friendly, prompt, and courteous.

Our company routinely uses this UPS store for a variety of printing needs, and we are always pleased! Our usual customer service person, Candice, has terrific recommendations for our varying print jobs, and she communicates well and is quite responsive. We are very happy to have discovered this store a couple of years ago, and we remain dedicated, happy customers.

Visited your store and Caleb is an outstanding employee his customer service was top notch please let whoever is in charge know that I truly appreciate ithewas very very informativ

I went to this UPS store yesterday and was serviced by the owner, Kristin Howard. I was shipping laptops to Mexico, so it was a bit of a complicated task, but Kristin helped me find the most affordable way to ship the laptops to my family and had an amazing attitude and helpfulness through all of it! Kristin even stayed late after the store closed to help me with my shipment. She was amazing and the store did great work all-around. Thank you so much for making the holiday of my nieces and nephews special. They will get some nice laptops to do their homework with because of you and your help!

Visit yesterday: Consistently friendly and good quality service! Matt took good care of me today.Today’s visit: More great service from Kaleb (and Laurie does a great job too).

I visited the UPS Store #5281 in Ypsilanti today to have some documents scanned as one pdf file to email. I was greeted by MATT who was very helpful and knowledgeable in getting the job done efficiently. All other staffers were pleasant, also. I will definitely use this UPS Store again. A+++++

I love this UPS store. I have never had such a good experience with a UPS store or any store that involves packages. Every time I go I specifically look for David. He is so helpful and kind and truly brightens my day! He really knows what he is doing and does not judge me or treat me poorly when I am confused. He always has a smile on his face! He is an efficient worker. Thank you!

Kaleb was very helpful! Very knowledgeable and kind. Got me the best pricing to send out my package. Definetly recommend going to them!

Very quick and efficient service thank you

Kaleb was very helpful! I came in with a ton of stuff to ship and he was fast, helpful and pleasant. Great experience!

I paid for a package and the ups rep wrote it up and handled everything.. a couple days later it came back to my home address! I paid 40 for this package to be shipped.. Im so angry!!! My time and money was wasted .. im going back up there this weekend...

The owner was working when I can in. She was lovely and kind. Great, fast, efficient service.

Matt was awesome and gave me allof the options available to ship my package. Very efficient!! 👍🏻👍🏻

I have been here three times recently and am amazed by how friendly and helpful the staff is! It is impressive -- you dont see this high level of service anywhere... I highly recommend this UPS store.

Located on the corner, in the strip mall with subway and restaurants. Friendly staff, very fast. Parking lot is big.

Matt at the Ypsilanti Location is amazing. He helped me save money and is very knowledgeable.

All the staff is friendly, courteous and helpful. Matt was welcoming and knowledgeable. I always go to this UPS Store. Thank you!

Kaleb was super helpful. And awesome. Thank you

The young gentleman David is someone I’ve dealt with for awhile now. He left for a bit and told me about how he was working on a COVID mission. I’m glad he’s back. To say he makes my day better is an understatement. He doesn’t treat his work like a job and seems happy to be there. Everyone at the store is great, but he’ll be the reason I drive a little further to drop and ship my packages off at this store.

I had generated a label on the UPS website, as their direct rates are better than the store. I called the store to ask if they could print the label. The person on the phone said We can print it out if you have the tracking number. So I go to the store this morning to have the label printed and inform the person there that I have to print off a label that I made on the UPS website. She took it upon herself to tell me, in detail, why I should have gotten the label from them even though the LAST thing I want to do in a pandemic is spend more time in a retail store than I have to. Irritating, but I get it, you need to make money, too. Fine. Then I find out I have to use their computer and print the label myself. I log in and am asked to swipe my credit card, which I thought might link me up to my UPS information to get my label. Nope. I have to log in to my own personal email using THEIR computer and print the PDF myself. I go to my email address and the label isnt there, as I printed it out directly from the UPS site. I asked the person working and they told me to email them the label and theyll print it themselves, which I greatly appreciate. I go to log out of their computer I find that they are charging me $2 to LOOK AT MY OWN EMAIL. I was not warned ahead of time that there would be a cost before logging in. So it went from Oh yeah, come on in and well take care of it! to You have to do it all yourself and itll cost you money AND were going to be personally disappointed at you for not getting the label from us.Poor communication on their part. I appreciate the help, but if I had known it would be a fiasco that cost me money, I would have printed the label elsewhere and taken the package directly to a UPS facility, cutting out the UPS store entirely. I dont think Ill be coming back to this UPS store location.

They are so nice and professional here and I feel like they genuinely enjoy helping their customers. Best UPS store in the area!

Worked with Kristen at this location, she was awesome. I completely messed up my Amazon return and she took the time to help me out. She even rang up another customer while fixing my mistake. Super friendly and helpful, I truly appreciated it.

I brought in a dozen donuts and Birthday card for my Dad to send to him in Florida. The very nice girl had things handled in less than 5 minutes. Dad recieved his package early and said the donuts were packaged very well and he loved them! Excellent service! Thank you.

Matt is very helpful every time we come into the store. Love working with him.

The service was very helpful and precise, I really needed this package to get where it needed to be and Kaleb sure of all my options and help me come up with the best way for me to go. Thanks again this is the 2nd time that Kaleb has helped me with my shipping issues.

Promt, very helpful to the point of making copies for me. Very pleasant experience

Always have good experiences here. Between management, employees and the owners i have too many good things to say. Nice work !!

Kaleb did a fantastic job at helping arrange packing and shipping for a complicated set of items.

Kaleb was very helpful and efficient. Great customer service.

I had a return to drop off and some heavy books to ship. All employees were wearing masks. The manager (Mike was his name I believe) who helped me was great. He had me all checked out and ready to go in under 60 seconds and the price and arrival date were both very reasonable for a 10lb package two nights before christmas. I also got to witness a rude elderly woman scream, curse, and threaten several employees because they would not pack and ship her items for free. They handled it like real professionals, even though theres no way they get paid enough to deal with her nonsense. Keep it up guys!

KRISTEN-KRISTEN-KRISTEN!!! UPS is all the same. Boxes, packages, etc. The customer service MAKES of BREAKS!Kristen (hope Im spelling it correctly), was great. Personable, warm, and fast! Thanks!

They do excellent printing work, just ask for Candice!

Really appreciate Matt’s efficient and high quality customer service. Thank you!

I went to this place twice in last two days. I found all the employees working here extremely helpful and welcoming to everyone who visited the store.Kristin (the store owner) - was very helpful with properly notarizing my documents. A stamp was made in a wrong place and she happily corrected it for me for no additional charge.The next day I went to drop off my package. Jen was the one to help. She called me to inform I forgot my original document under the copy machine. Glad I didnt misplace it.After I dropped off my package, I figured I had missed to put a barcode on the package. I later called in and Kirk was very kind to help me out. He printed a barcode for me and put it on my package without me needing to go to the store.They all went out of the way to help me! Highly recommend this place.

This store is very well run and I would highly recommend them. I had an issue with a UPS shipment and Kirk, the owner, immediately researched it and got back to me with options. Great customer service!

Charged almost $20 for one box! On top of that, the employee (Preston) acted like it was a chore for him to sell me a box, demanding that I pay with a card to make sure that he didnt have to do as much work.The employee was extremely upset that he had to sell me a box to ship a package, and was rude the entire time, throwing paper around and acting rude.$20 for ONE box is absurd, when you can get one triple the size at Home Depot for less than $2.I am extremely dissatisfied with the service, price and experience I received.

I’ve been having trouble with deliveries and so far UPS is the only one to get it right!! Today I had a large package coming so I asked the driver if he’d be willing to bring it around back to make it easier for me...he then offered to bring it up on my deck! I really appreciated it, it was kinda heavy and I don’t think I could have moved it on my own!

Kaleb was friendly and efficient! There was a line out of the door and it was barely a wait!

Kaleb was very informative and helpful in servicing me.

I was on my way to this store to pack and ship and important package. It was 5:58 p.m. and I was sitting in traffic a couple miles away. The store closes at 6:00 p.m. I called to verify the closing time. Kristen answered and told me, “Just come. I’ll take care of it for you.” While I waited, I observed another customer need to pay but not have her wallet with her. The cost was less than $4. I offered to pay the fee for the other customer, but again Kristen stepped in and offered to take care of it. While I don’t expect any business to give stuff away for free, I witnessed two back-to-back examples Kristen’s kindness and willingness to pay it forward. What a pleasant thing to experience!

All of the staff here are so kind and friendly! They are able to get you in and out fast. I would personally recommend this place for dropping off packages, completing print jobs, and doing notary work.

The owner is super nice and you can tell she puts a lot of work into the store and cares about it. The rest of the staff are also really nice and they’re usually pretty fast.

Matt took care of me when I needed to return some receivers to my internet provider. Professional and customer service

Excellent service. My husband and I went in to get a notary and we were served very quickly. The staff was professional and friendly. I recommend this UPS store!

I had never been to the UPS Carpenter Road store before and I was so happy I did. Amazing customer service, polite, professional and the most positive experience Ive had with UPS. THANK YOU JALEN for taking such care of me and my shipping needs!

Red-haired man at the counter today was the most unprofessional and rude customer service person I’ve encountered. Was no help and was extremely mean. I asked him to ship something that was apparently too complicated and told me to go to the post office. Won’t be coming back.

Edit:There seems to be new employees at this store. Each time that Ive gone in the worker there, Preston, is indifferent and unhelpful. He barley acknowledges that Im there. And does little to make me feel as though my business is wanted. I asked if this place was under new management (again) as the two young men that used to work here are now gone and have been replaced with this person. Each time Ive left this location I ask myself why I keep going. Im now looking for another place for my shipping needs.OLD REVIEW:I love this store, its the only one that I go to for all of my shipping needs. There are two workers there, Im particularly impressed by. Mike, and Jalen. These two young men are always ready and willing to help. They are always there with a friendly greeting and ready to help you figure out what needs to be done. As previous reviewers have noted this store is tremendously efficient. The best thing about this store is its open when they say theyll be open! I believe that its under new management, within the last few years and it shows!

I went there yesterday to print a return label, forgot my wallet in my car. I had cash with me, but the staff kindly printed my label for free!

These are among the nicest most friendly and helpful folks in the local business community. They helped me with a disposal issue with generosity.Highly recommended!!!

Kaleb did a great job!

Matt, center associate was very helpful.

Nice staff Mike, Matt Preston .......

Candice was very helpful. :)

Went in unknowing unprepared. Matt took care of everything for me... so easy, so quick, clean and organized. Thanks Matt! You definitely made this MY UPS place to go!

Kaleb was incredibly helpful and courteous.

By far the best UPS store I have ever been to in the US. Have been to dozens if not more UPS stores. The two gentlemen working today helped with the shipment of about 10 large items/boxes. Everything went smoothly, they were accommodating, reasonable and extremely respectful. Its the kind of customer service you just dont see anymore, anywhere. I dont know how this particular UPS store did it, but they have truly stepped it up. Setting a good tone and reputation for the company.

I came here back in June for notary services because theyre closer than my bank and had hours that worked for my schedule. The young man was nice enough that helped me, and I assumed everything was good to go when I left (I wish I had known how much it cost BEFOREHAND, however).Turns out the documents I had notarized were all done incorrectly. $30 down the drain. Im sure theyre great for your shipping needs, but if youre advertising a service like notarizing legal documents, make sure your staff know what theyre doing.

Kaleb was helpful, efficient and quick

Very friendly service, and quick!

This UPS is one of the best in the area. They are always friendly, patient, and willing to go above to meet your needs.

Very friendly staff who are willing to go above and beyond to help customers. Assistant manager, Mike P, was extremely helpful, professional, and legit seems like he likes his job. Would highly recommend.

I just had a fantastic experience with this UPS Store. I unknowingly arrived a half hour after closing and one of the owners, Kristin unlocked the door for me and took my prepaid package anyway. It was my first time here, but it definitely wont be my last!

My favorite UPS store in Ann Arbor area, fast and friendly people here. I have much better experiences here comparing with the UPS on Plymouth Rd (who does not even offer free taps, and never provides a reception for my Amazon drop-off)

I went there around 625 Pm for a notary, the notary public guy were extremely rude to us, he acted like he does not want to do his job. On top of it he forgot to fill out the days and stamp on my docs too,

Zach was efficient and friendly!

The friendliest staff one could ask for. Walked in just to drop off a package to my girlfriend in FL, I left now with the intention to have an anniversary canvas picture of us made in the near future. The power couple owners and knowledgeable, fun employees that grace this building are reason enough just to stop in and say Hi, so if your in the area, stop in to you friendly neighborhood UPS. Highly recommenced 10/10.

$3 to print a prepaid label, really? Fedex is free.

I went here a few times to only send mail and have some letters notarized....I loved that they had someone there to notarize my letters right when they opened. Other places only have the service at certain times. It was very much appreciated. And also the courteous service. There are a ton of places in Ann Arbor where the service is no more than a cave mans grunt so it is very welcoming and refreshing when they were courteous. Thank you!

This location has the nicest most efficient workers. Love going there

Came in needing a public notary i had Jalen the manager help me out A1 service all the way starting off with a smile on his face and with a positive happy attitude, loved it i will for sure continue to come back to this UPS store thank you Jalen

Ive gone to the UPS store on Carpenter a few times in the last year and have been very pleased with the service Ive received there. Most recently, I ordered new business cards. Im a photographer and I put some of my images on the reverse side of the card. Its very important for them to represent the work I do well. Steve, their graphic designer, was extremely helpful through the process and they turned out a lot better than the last batch I ordered from a popular on-line company.

I really love them! I always have the best experience when I visit.If it for shipping, returns, or packaging they are the best!Im in and out every time no waiting in line.And theyre conveniently placed not too far from where I live.If its your first time sending a package dont worry theyll handle itand take you step by step through the process!I trust no one but them!

Amazing service. Kristina was very generous and gave me a discount and got my package shipped so it would arrive in 2 days at half the price. Ever since the store has gone under new owners customer service and satisfaction has increased marvoulusly. Much pleased with my visit.

In our fast paced world, we tend to move quickly and dont really provide consideration to how others are often feeling but thats not what happened when I went to this UPS store for a printout. Even though the attendant who catered to my request was pregnant, she still had a smile on her face and was quite polite. Even though I was in a rush to get back to work, her smile did make my day feel better and she went out of her way to assist everyone who came to the UPS Store. I dont write many reviews but I felt this was a story that did affect me and should be known by anyone who would visit the store.

Great and fast service

The UPS Store and its owners Kristen and Kirk have been and continue to be supportive of my business needs. They helped my with my new business cards, including the design, that turned out great! I also am planning on having them print a placard/flyer to promote my added services and am very confident they will do a great job for me.

WOW…what a refreshing experience. Shipped a package here today and the individual waiting on me was just short of amazing. You know how people say you just can’t get good customer service these days…..They have never met the new owner here!!

Great service! I came in with my elderly Mom 10 minutes before closing and the owner took time to get the job done for my Mother well after closing! Thank you.

Mike is a very nice guy tried his best to save me money in which he did! Everytime i go here it’s a nice experience. Thank you guys!

I came after their store hours, but Kristin, one of the owners, was there and helped me send my package anyway. Super friendly and helpful. Thank you for helping me even though you were closed!

Nice store. Great staff. Was able to get what I needed quickly and at a fair price. Would visit again for sure.

Helpful, attentive employees every time. I bring in some large packages and they are always really helpful and never complain about hefting them around. Super great. FYI, the UPS ground pickup is at 5:30 so be sure to arrive before then if you have a shipment that needs to go out same day.

Came in with my husband to ship a couple of packages. The owner greeted us, asked what we needed, and took care of everything just as asked. He was extremely quick, helpful, and friendly. We received an email with our tracking numbers and we were good to go. Definitely will return here for any of my shipping needs.

Usually no wait. Staff is courteous and helpful. It is my go to for returning Amazon packages.

Though it was not the worst experience with previous owner, the new owner really knows about customer service. UPS stores are franchise stores with standard rates but customer service and presentation need not be standard. The new owner has made sure employees are friendly, professional, helpful and know their work. They even have a large format printing service apart from shipping your packages. Parking and access is not difficult but limited .

I went to drop off my pre paid packages only to find the store was closed. The employees inside opened the door and took my packages for me even through they were closed. I appreciated the great service they extended to me.

Kristin Howard was AMAZING! I was having a bad day & she TOTALLY made a bad day AWESOME! I appreciated her customer service & any & ALL future shipping or facing needs, she WILL definitely get my be the place I chose!

Super helpful in getting my package where it needed to go quickly and as CHEAP as possible. This location works with UPS, USPS, and DHL. So they can work all angles. Definitely willing to help, owners seem ambitious in having a successful location. Good experience :)

Amazing staff! We needed a poster printed last minute and they went above and beyond in helping us get it printed in time. The price was also about 1/3 of the other places Id contacted.

Very good service

Kristin is very helpful and friendly. Really made everything easy. Great work!