My experience was exceptional. Vicky was very professional. She took the time to research and explain every item of my purchase, and answer all my questions about my new phone, including my being able to access wifi in the mountains where I live. I am very satisfied with the service in this store.

This is NOT a Verizon corporate store, but you sure can’t tell that by the signage. Very deceiving business practice. Go to the Mall location. This location won’t treat you like a Verizon customer, they will only do what’s in the best interest of them the franchisee. Customer service is less than average as a result.

Vickey Sparks is absolutely amazing! She took the time to help me out, and was very patient!!! I walked out with a new phone, a watch, and several accessories thanks to Vickie. She is a true gem for this store, and an absolute example of customer service.

Excellent customer service. I worked with few of the team members there and all were extremely helpful and answered all my questions and concerns. All were very nice. I worked with Erick during the entire process of switching the entire family over to Verizon. I have zero issues and zero regrets switching. Very happy customer. Thank you Erick and the team.

This was the best Verizon store experience that I have ever had. And I have been a Verizon customer for many years. The staff here was respectful, knowledgeable, courteous and prompt. I would recommend this store!!

Great customer service by all but a special kudos goes to “Rachael.” Thank you for your professionalism, technical knowledge and expedited service which exceeded my expectations! 👍

My wife and I scheduled an appointment online so we wouldnt have to wait forever with our two young sons. Apparently appointments mean nothing because we ended up waiting far past our appointment window anyways. When we were finally helped we explained that all we needed was our sim cards upgraded. Apparently this process takes over an hour, which is unacceptable. Upon leaving the store, my wife realized her phone did not work. We had to turn around and return to the store, which then required another hour for them to figure out. I will be driving to the Natomas store from now on.

Great Customer Service! Went to the Verizon at the Mall to buy 3 new phones...was told I needed an appointment and they didnt have any openings available and wanted to schedule me for the next day (it was 5pm they close at 7pm). I asked if there was another Verizon in the area, They told me there was one on Harter in Walmart parking lot. I called and Vicki answered and said to come on in...she was super friendly. She stayed over time to make sure we were completely taken care of. The Manager was super friendly and helpful!

Review was taken down because they want to obscure the truth. Nothing I said was against TOS. Everything said has been truthful from my personal experience and censoring it is abuse of power and against the very definition of integrity.

I was pleased to find that when I arrived. It was a COLD morning and though there were a few people ahead of me I did not have to wait outside! Everyone inside was wearing masks and there was plenty of room to safely distance. Plus they had chairs availiable, which I REALLY appreciated because there were only 2 employees working at the time and I had to wait for a while! Finally, another employee came in and she was the one that helped me.

Service was fast and got everything done

Great experience at this location. After going to the yuba city mall location went here and every question was answered and my phone was ordered promptly. VICTRA was very professional and knowledgeable . She was awesome! Thank you Victra. I love my phone.

Since joining up with Verizon, all the staff at the Yuba City store have gone out of their way, above and beyond, to make sure that my experience has been the best. Everyone is friendly and knowledgeable. Ive never once regretted leaving my other carrier.

We were turned away at the Verizon Store in the Yuba City Mall - and they weren’t busy! Not interested in helping us... We went to this stores location- and Erick greeted us and helped us purchase not only a new phone, but a new IPad- He thoroughly explained all my options -and helped me sync all my new devices! He was very well informed about each product. No high pressure sales - he treated us like human beings! This store gets my business and all my companies business! Thanks to Erick! Sincerely-T Holland Davis

I love this crew and anyone who needs help with wireless solutions should definitely consider this location. Great store!

I needed help with my email and I was able to walk in and the rep came to me and helped. She was patient and was able to answer all my questions.

Anthony was very helpful and so patient even when the time for transferring my apps/photos from my old phone to my new phone said it was going to take 5 hours.

Tony helped us a lot probably one of the most friendly and helpful person Ive ever met, he answered every single question we had about the plan and devices. Definetly above satisfied with his service and were happy to be customers of this provider

Jessica went out of her way to make sure I understood everything and was very helpful.

Julian was very patient, polite and respectful to not only myself but to the customer service representative that was on the phone. He greeted with a positive attitude and was willing to go to the extreme in helping out on how i can retrieve my contacts as well as my emails....very helpful and very respectful, thank you

Jayden is excellent he knows exactly what to do and help you with whatever you need!~

Jayden was a great sales person....He was very helpful...And took the time to explain in detail the pros and cons of the various phones and the let us decide which one was the best for us.... What a nice experience...I would highly recommend The Tharp Rd. Verizon store in the Walmart complex..... 5 stars...

Everyone was very helpful! I give them 5 stars for being very professional

Eric was the best!!! Took his time with us. So polite and patient!!

Was a nice clean store. Followed Covid protocols.Knowledgeable.Had the phone in stock.Only reason not a 5 star is the time it took

Vikki was awesome would recommend all people to her of go to that store. Went extra mile for me and stuck to her word.

I am sorry to be so late in responding but I am in the hsp. Jaden was great. Friendly. Knowledgeable, and got me the exact phone I wanted and needed even though I didnt know what that was when I arrived. It may be good that I havent written sooner because I have had the opportunity to use and enjoy all the great features this phone provides. And the camera is amazing at well. Prior to this my daughter-in-law and I would take the same picture and hers would be amazing and mine not so much. Not anymore. Jayden was helpful. Not pushy at all, and took time with me. Thank you.

The guys where awesome we had a bad experience with the Chico branch more than once and both the gentleman at this store where polite and helpful. They even stayed open until the setup of our new phone was done thanks

I had a particularly difficult case and Jess was able to help entertain me while he worked seamlessly to get my account where I wanted it to be. I cant thank him enough for the support he delivered. 🙂

Vicki was a lot of help, she was knowledgeable and efficient, I was in and out very quickly.

Great customer service. Thanks guys

Great hello with my new Phone, very patient and helped me synch to my car!Thanks very happy, would highly recommended then anyone over 60!

I went in ready to switch to Verizon and was told at the beginning my phone was worth 550. Well two hours in we’re about to check out and finish paying in full and the guy notices a small crack on the corner of the screen and goes “oh so I can’t do the 550, since I just noticed this I can only give you $50 off the new phone.” Maybe instead of getting stoned before work the employees could do their job properly and not waste everyone’s time. How can they claim to be the best when they can’t even properly do their jobs.

Great customer service. Julian was very helpful and made the whole process smooth

She was very helpful and very professional. I was dreading having to get a new phone figuring it’d be a huge hassle but Vicky was very helpful and made the whole thing easy.

Vicky was very nice and helpful I will come back to her for help with my service

Christopher is an awesome associate helped us exactly the way we needed. And just very down to earth thank you so much!

I have nothing but the highest of praise and appreciation for the experience that Natali Gonzalez provided today. I took my best friend over to get a smart phone set up on his account. This was a phone that I gave to him as I no longer needed it. He was replacing an ancient flip phone and had forgotten the pin number to provide account access. This young lady went way above and beyond the call of duty and succeeded in modifying his account to use this phone. In addition, because he is vision and hearing impaired, she helped us adjust the accessibility options to make the phone a useful tool that is a great improvement over his old one. On behalf of Denny, Natali, I would like to thank you and Victra from the bottom of my heart.

I went to the Verizon in the mall and they refused to help me with a simple problem mind you the store was completely empty and we’re too lazy to even try. I came here to this one where I was welcomed and helped with in minutes. They’re super friendly and help out with as much as they could. I will forever come to this one. Thanks guys!

The only authorized retailer I go to for vorizon. This one is open later than the official verizon store. Dude helping me out was good as it should be. Solid friendly interactive

Christopher was very helpful and nice. Answered all of our questions and helped us get the phones we wanted.

She was great, friendly. Made everything easy

Anthony was amazing and patient. Thanks you for such a great experience.

Ashley was very helpful and made sure I understood what my monthly bill would look like with the changes I made and the changing between phones went pretty smooth. Upgrading a phone is usually not a quick process so it can tend to get awkward with the employees if they’re not willing to interact and make conversation. Ashley kept a conversation going with us while upgrading all at the same time. It helped make the long process seem shorter with good conversation and interaction. Good job!!

Vicki was great! Patient and helpful.

These kids that work here are not very good. ee manager is rude

Great customer service. Julian was super helpful

Was very helpful and happy to help!

Went to pay my bill. Efficient, clean and good attitude.

Christopher was very professional and helpful in getting a new phone activated for me.

Very polite and helpful when I went in to upgrade to a new phone.

Great service so very appreciated. Above and beyond.by Vicky also rachel.

Service was great. Staff was helpful and courteous.

Rachel was very knowledgeable about what help I needed to recover my account

Check Verzon online before you go here. I was told my bill would change by $20 but it went up $40. The $20 charge was if you used purchased online. I DONT like being lied too. I will not go back!!!

Very helpful, got me switched over to Verizon with a new phone.

Julian was really friendly and had amazing customer service.

Went here half hour before their closing time and when we went inside we were told they are closed and to come back in the morning. There were many other customers in the store and employees and were clearly not closed. Another customer had entered right before us and was not told to leave like we were.

Daisy was the best! Kind, patient, understanding. Explained my new Apple 11 with a great detail and understanding. Verizon could use more like her.

Esteban was awesome and professional!! My old phone was dying. He explained about the juice and the sauce. Inside joke. Ask Esteban what it means.😎🤗

Jayden matched my phone needs with the best fit phone

Sokheam was professional and knowledgeable and confirmed that we needed to expand our storage. We purchased a SD card and he installed it for us and helped download our pictures to it. He was very personable and answered severalquestions we had. We enjoyed our experience at Verizon.

We had a great experience, quick and simple.

I need a phone ASAP, I typically go to the Verizon store at the Yuba City mall, but I would’ve needed an appointment to go there. I decided to go to the other Verizon store and Anthony and the guys totally hooked me up I came home with a new phone!

Jessica was super helpful and had fast service

Kaden was a great help. In and out and under budget with a new phone. Always had good luck here!

Very helpful chris is an amazing worker !!

Not the best customer service. They try to sell a lot to you that isn’t the best.They’re more interested in making money off of you.

Karina was an excellent service representative. Did a fine job overcoming some glitches in the Verizon process. I give Karina 5 stars, Verizon 3 stars.

Great customer service.

I thought I was at a hot topic store, One girl had a huge bar sticking out of her nose and some kind of weird coyote tattoo up her fore-arm. Her hair also dyed a green I think. Verizon lowered their standards.. clean up your look and maybe you would have better sales. Smh

I went into the Verizon store because my phone froze. The service was excellent and I was able to retrieve my information that was lost from my Frozen phone. I am extremely thankful to Aaron for helping me with this stressful situation.

Nice young man, helpful. I always get good service and help from this Verizon location

Eric is the bomb FYI. Dude help me substantially.

Very patient and made sure we got what we needed rather than what Corporate wanted them pushing.

Loved the employee he helped me and did nit charge me over and above what I paid at the start. Enough said great place and awesome employees

Ashley was very knowledgeable and I recommend going to her if you’re looking for someone honest who will actually take care of you. She really did everything for me and gave me a great deal!

Awesome service! In and out quick- longest part was my phone back up.

Eighty-five year old man with bad knees waiting in line outside the store in the heat and told if you dont like it go to another store. Now that is customer service!

It was very comfortable and professional she handled it very well and it was I great experience transferring to Verizon

Great service Leo

Great store! Friendly efficient staff. Military friendlyPlan

The store manager is the best! Great service and he went the extra mile to get me the best deal.

Very unprofessional. Bad service. Order not ready due to laziness.

I had originally came into the store to see if I had an upgrade ready and ended up walking out with a cheaper bill, a brand new phone and a free tablet. Pryia the sales associate that helped me was very helpful, patient, enthusiastic and helped me walk away with an amazing deal. I recommend this store to everyone, its not as hectic as the store in the mall and the employees are very helpful and personable.

He was the main reason why we switched from Sprint to Verizon. Very knowledgeable, professional and great customer service

Amazing customer service from Natalie!

After looking all over town for a USB type C charging cable I finally found some here. The only problem is that they range from $20-$30! I can get two of these for $10 all day long on Amazon. I dont know why local establishments charge so much. I got one at a gas station for $10 once. When I refused to pay and was walking out the nice lady that was helping me gave me a cable for free, from a stash of OEM cables she had behind the counter. The whole time the staff was super friendly, I just wish I could find these cables at a reasonable price at local stores.To this stores credit they seemed to have every imaginable accessory in stock and they had great service.

Switched from att to Verizon and kaeden was super helpful! Thanks!

The guy that helped me when I went in to the Verizon store in yuba City by Walmart was extremely sweet and respectful and did all he could to help me with whatever I needed. Unfortunately we couldnt solve my problem but he did all he could to try to help me and in my opinion he did more than he its actually required to do. Amazing customer service, awesome service, very tighty store, and so on. Nothing negative to say about my experience at this verizon store.

The best Verizon and the only Verizon as far as I am concerned. No waiting to be seen here they serve you right away. I’ve been going to Tara who usually fixes my issues, she helped me save $40 a month after figuring out I was paying for a feature I didn’t know I had on my account for 2 years. She got me a credit and took it off. She treats me like family, not like a customer. 5 stars!

Yo their place is trash

Walked in wasnt greeted. a girl walks in not even 15 seconds later greeted and was helped immediately. Meanwhile I still havent been helped Good store bad people.

I truly recomend a sale person if you need to buy, upgrade, o just have question about services of Verizon. Is the one located, in Yuba city by the Walmart.......Robert W. He is great, and knows how to attend the costumers perfect.Well he is amazing. I truly recomend him. I believe you be happy with his services.

Every time I come to this store, I cease to be surprised. The people in this store are not helpful, they are rude and the manager just rambles on and is not the least bit professional. If I could put -100 stars I definitely would. Would NEVER recommend this place to any one. I am not going to this store no matter what. I will always phone the customer number rather than go to the store itself. Verizon Corporate, please get this store under control if you care about your customers!!!!!!!

I have verizon, I came in to buy a battery for my phone. Terra, met me at the door, greeted me, and listened to my issues!! ALL OF THEM!!! Ha.ha. GOD BLESS HER! She helped me out big time!! She fixed my charging issue and I traded in that god awful phone in for a new one. No more issues. She gave me her info and told me to call if I needed anything else. Forgive me but, I do not like coming into these types of stores!! ALL THE TIME these people try to get you to buy! buy! buy! Terra made me feel like family! I didnt get a survey like she said, Im telling everyone now! on here!! When you go to the store!! Ask for her!! Thanks again!!! Good job Verizon.

Stay away from the Verizon stores the are ripoff artist they lie to their customers and are only interested in selling you Cell phone service and overpriced cheap Chinese accessories. Do you really want to spend $207 for 2 charge cords the dont work? Or a free tablet that cost $100 to get rid of when it does not work? Or expensive cell phone insurance that wont cover a defective phone because the dont sell them anymore?

They try to come off as knowledgeable. However when asked specific questions about prepaid service ( which they do not offer) they give definite answers. When confronted about being wrong then they admit they are not trained in that area. Its not difficult to say I dont know But that would have meant I would have walked right out the door and found answers for myself. I will tell everyone to save themselves a headache and go straight to the real Verizon store just down the street. This place has cost me too much time and money.

They are better then mall no waiting to be seen, black hair girl very nice. I was in and out in 5 mins

If I could put Zero I would, these are the least helpful, rude, and most unpleasant men I have ever worked with. They can rot, along with there going nowhere, didnt go to college jobs. The most pathetic, scum of the earth, garbage, misogynistic men work in this particular store and Verizon as a company should be ashamed that these terrible people are representing them. We left there store and a few hours later were totally switched over to AT&T. Good riddance to these god awful people.