I drove to this Best Buy from Phoenix to pick up a purchase of a item out of stock in my local area. My item was ready for pick up as stated in the email. The store is one of Best Buys smaller, compact concepts. Its nice since nothing is too far away which eliminates need to do a lot of back and forth walking. The store has easy access from the freeway too.

Geek squad used to be the best now if you can get through they are not helpful on the phone and Im extremely disappointed in the service. The service in the store is good but its impossible to call to make an appointment. The message often says get on the computer to make an appointment but the computer isnt working!?! Theyve changed their phone service and Im terribly disappointed.

Store is well put together, organized, staff is always willing to help and on top of watching and letting others know they need help to get someone to you as soon as possible. Knowledgeable about their products, and dont belittle you for being uneducated about anything, they are happy to educate you in a respectful and kind manner.

The staff was so friendly from start to finish despite the fact that nothing was purchased. Special shout out to Chris who went out of his way to try to locate a product that they unfortunately did not have. Would recommend this store to all.

My boyfriend went in looking for something very specific and he was successful in finding it here at Best Buy. I was browsing the phones and cases, when I noticed the associates in that area clean the phones on display after being handled 👏 Thank you for doing your part in keep us safe 😌🙌 Definitely worth more than 5 stars!

Best Buy has late business hours for those last minute electronic ideas...

The customer service were very helpful.

I called ahead and they had my order ready for pickup quickly. They brought it to my vehicle . Awesome service. Thank you 😊❤️

They have gotten too complicated for simple items such as a screen saver. Had to go through an interview of my current information just to ask if they had what I need and they didnt. Should have just went to Amazon to start with, ugh!

The nice looking man working the door was extremely helpful. He was older so he understood what I was saying to him. Thank you so very much. The young nice looking man who worked the register was awesome. Thanks so much to them.

Helpful staff great selection had to order what I needed it came in early yeah!

I bought online and picked up my package there with no hassle whatsoever and the employees are very cordial.

Thank you so much to geek squad here for replacing my moms laptop battery!

I bought a GE washer dryer combo from Yuma Best Buy. They came to install several days later and could not complete the dryer installation because of having only 6 ft cords. I have a home with a wall socket in the garage that is about 6’1”. So I couldn’t get my dryer installed. I questioned Best Buy about this and they apologized but said they only carried the 6 ft cord, and I might find the linger cord at Lowe’s or Beat Buy, in Yuma.Neither business had a longer 4 pronged cord. I ended up having to buy one off Amazon and it was there one week later.But I called Best Buy and told them I now had the cord, and since installation was included in the price, they rescheduled the installation for me. All in all, 4/5. Thanks for rescheduling. But carry a longer cord.

Good selection of lots of itemsFriendly helpful staff

It says they price match (only certain retailers of course). But went to the best buy yuma az and they wouldnt even price match their own prices (online price was different than their store price)

Was good service was great but be sure if someone orders from there acct they have with best buy that you are on it as a person allowed to pickup the order. If you arent on the acct you wont be able to get it

Fast friendly service. Item that I purchased had a problem, brought it back with the receipt and recieved a prompt refund with no hassles.

Great customer service. Lacked the exact parts I needed but that could be worked through with extra parts and a little more work.

They are rude the manager and workers lie to their customers to to buy things. This was the very first best buy that I have had problems with. When they move furniture they refused to put anything back. Wished they would treat their customers with upmost respect. Wished they had competition maybe just maybe they will change theirs.

Electronic store BUT you need to have an appointment to get something fixed. Best Buy is no longer the best place to buy.

Lingered around the laptops for about 20 minutes looking to purchase a new one. Nobody wanted to help me, so I left. It wasnt as if they were busy either. There were plenty of associates lingering around talking to one another. I bought a computer online (amazon). Best buy used to have much better service. Disappointed to say the least.

Experienced sales person was helpful in my choosing excellent laptop.

Overall its a really good place to shop your electronics, they might not have some things in stock but if you choose to have it delivered, besides its free shipping, youll have it shipped to you in 3 days or less.

Went in to purchase Galaxy buds pro for my boyfriend and myself. The wait wasnt long at all. Less than 5 min. The sales associate was very nice. I was in and out within 15 minutes maybe less.

Friendly staff as well as knowledgeable .

A good place to shop, very good attention from the employees. I think its a fabulous place...

Very busy the day I went. I was looking for a extra monitor and headset for a job. I hot help and checked out I was greeted coming in greeted leaving it was just better service than I expected under the circumstances...

Even though we did not buy a microwave. The Best Buy answered our questions. They have a decent selection and some good deals on returned items.

We went in knowing what we needed and got help from one of the workers there to help us get those items, we were in and out within 7 minutes max. They were very respectful.

The tiniest best buy Ive walked into.

The employees were worthless today. Went for a fire 10. Didnt see them right away asked if they were in stock lady went over looked said no. I looked alittle more there were over a dozen at the end of the shelf.Was buying a case it was an open box discount said hey can we open the kindle I am going to buy and make sure it fits. Aaa aaa let me go ask someone.They were just horrible. I think one of the other guys was trying to upsell a tablet to an old woman.If I could give no stars I would.

This location is a bit small, but they have a decent assortment of items for the size.

Best place to buy any electronics and hands down best place to get any electronics installed by the geek squad. Very fast and professional installation

Geek I sent letter to csa exceptional. Treated me like he would his elderly parent

Worker tried to fake use bathroom but I was in way coming out so he peeked over my shoulder I said looking for someone he just said stall n walked away. And I walked in same time as guy went to stall.

New update: I bought apple key board, apple Air. And apple pen 2. My Fiance birthday was late September and today we just tried to pair her pen. We werent able to pair it. So we came to the store to see if we can exchange it. The Manager didnt even tried to work we us. Not only it was a open box item but it was guaranteed it will work. This is very frustrating not to trust local best buy. If I would have bought it through Apple or Costco it wouldnt be a issue. This is why Best Buy is loosing customers.Just like any other store. Being only one in town. The selection is always sold out. Very frustrating to get what you want that moment. Always ready to order for you but if thats the point, I can order it online as well.

They are very good employees and very helpful

Poor service. Geek squad not very knowledgeable about my issue only trying to make a buck.

Store was clean And employees very helpful. Ask for Max in electronics . He was the most helpful and knowledgable person I have ever met.

Best buy has the best customer service in Yuma.

Very polite and helpful staff. Also fair prices. They will most definitely have all your tech needs.

Staff are always looking to help you. They dont try to get you to buy things but actually help you get what you need.

Was looking for a 16 GB micro SD. I asked an employee when I first came in looking for an SD card, and he took me straight to where they sell them. I said I was looking for the 16 GB card which he I formed me they no longer sell. The store was nice and clean and employees seemed very helpful.

Well lit and spacious parking. The in-vehicle pickup area was clearly marked and right in front. The installation department has a seperate entrance, designated with clear signage.

Such a bad experience. We were looking for a French door refrigerator. We waited and waited. Finally, Ulises came in rushing. I e tried to ask him question about the prices and some differences on the brands and he told me that he doesn’t have time to sit with us. That everything needs to be order and it will take weeks, he then walked away telling us if we need assistance to call someone else again. Bed experience, they lost a for sure customer that was willing to buy a i to right on the spot. I’ll take my business somewhere else.

I love Best Buy, however, they have very limited stock, and the stores all look bare

Very limited sales staff. Waited 10 minutes, then walked. Shelves bare of the item category I was wanting compare and purchase. Better off ordering online.

In there for 45min waiting for someone to help me in car audio decided to just leave

Best Buy has it all! Excellent service and Geek Squad is a full service authorised apple repair now so we can have all our repairs done locally.

Clean and efficient with good customer service,had with in stock what I was looking for like the online store said

Its a rip-off kind of place but ok if you already know what you want and dont want to order it online.

Great experience. Fixed my PC problem in a few minutes and at a good price. Very happy.

Great store to use. People are great.

Helpful product knowledge & return policy if needed.

Angel was attentive to my needs and very helpful and respectful,he went out of his way to find what I was asking for and at the price I wanted

Always fun to buy stuff here

Really great service, by appointment.The Geek Squad guys are very knowledgeable explain every detail.

Good experience Pablo and Gilbert were very helpful. That place is way better now that the bald lady that was manager is gone. Good job Nestor the GM

Good luck calling this place. I tried 3 times to call the store to find out if they are allowing in store shopping yet or if it curbside only. The switchboard would just hang up on me

Was treated like I was the most important person visiting the store. Always like to visit here whether for repairs, diagnostics or purchasing a product. Best Buy is the Best Buy. 4 Sure. 👍

There was absolutely no one on staff that had the kind of knowledge we are used to getting at our Tucson location.

Super friendly and helpful service

My husband ordered a phone here, when we got it we needed them to transfer our info from old phone to new one. They only halfway did that. Somehow in the process my phone got kicked off account. Took a whole day to rectify with carrier since trying to talk to a real person is nearly impossible. FYI thoroughly check ALL your functions before leaving store. We traveled 100 miles one way to nearest store.

I called in to get to the mobile department I have been transferred 3 times and now on hold for 35mins and still on hold this is the worst customer service I have ever heard of.

Oscar took ownership of us and our situation/problem. Worked to schedule a mutually convenient appointment time. When we came back in for our appointment he solved our problem and answered all our questions patiently. Made us aware of next steps as needed and comfortable to return as needed. Appreciate Oscars representation of Best Buy.

Martin was very helpful in my purchase of a drone.

We took my outer to best buy

Nice place clean and excelente service we playing to go back for a s21 samsung when come out a good ofertas our plan its over we have to renew and get our New galaxy s21 as son they give away a good DEAL thats why we love BEST BUY

Love the store is always clean the helpers dont house are you so you get to Rome Got a lot of new technology In its cool that Geek Squad is there too

When we went in it was busy, and we asked for help but no one came to help. But they do have nice products

I came in looking for headphones. I wanted wireless ones and they were super helpful, although they wouldnt leave us alone. I got a pair and didnt like them and they let me exchange them for a different one. Overall a very good experience. I would go back for any technology I need.

Bad customer service. We never got help so we left.

We went looking for a new TV & the employees were most helpful but not at all pushy to buy from them. We bought a TV from them & they took it to the car for us. Very nice to deal with.

Still a litre pricy, but the service was great (thanks Eddie)...

Always so easy to get in and out

Phone tech tried to help with a problem we were having, but it will require us contacting someone else.

They take care of you & your needs fast but the geek guys did Scratch my sons Samsung Kids tablet in different parts when they replace the lcd

Its your typical best buy. Friendly best busy.

The people working there were kind and courteous,but the item that I wanted is no longer available.

Added another star as service has been great been here multiple times and had great experience. Even curbside which Ive had to do few times, great and professional.

Everyone in this store is kind and happy to help with any need.

Great. Max our salesmen was just what we needed. Thank you.

Didnt have product we were looking for.

Very helpful kinda pricey

I want to thank, Angel, who was working around the TV department on going above and beyond towards customer service. He spent a lot of his time looking for a specific TV. He contacted another store and see if they had one available, made the arrangements and kept me happy throughout. Thank for what you do. I would give this man a raise or a bonus for what he did.

Always love looking at electronics! But I could not find a computer desk 😕

Very good place to buy electronics

We bought our gro pro 9 great service there

Very mediocre best buy. Shelves literally empty . Customer service was good

Very helpful and knowledgeable.

Standing around waiting to buy a very expensive tv, and no one wants to take my money. Its always been that way.

When it cant be found anywhere else, it can more than likely be found at Best Buy! My son was able to find a Switch game that he wanted that is selling on Amazon for $250 due to its rarity for $40.

Alex in the geek squad was very helpful. I came in to buy a Garmin gps for the car and a external hard drive for my laptop. The hard drives was behind glass so was unable to read about them and decide which one to buy. So needed a employee to help me. The employees would rather stand and talk to each other or play on thier phone. They was about 10 feet from me. I was there about 30 min then went to the manger, just as well talk to a wall. NO I will not go back to the Yuma Best Buy.

Dont bother calling these people. If you are asking about a product the automated phone system doesnt even put you through. It just hangs up on you. If you ask to talk to geek squad, someone picks up, asks you to hold, and then hangs up on you after about 10 minutes. Absolutely bogus. No one there knows about electronics and they dont let their employees have anything other than completely open availability while paying them next to nothing. This place sucks.

The geek squad is the best!

Always find what we want.

I went in looking for Orbi products and as soon as I walked in a sales clerk was there to help me . He was great with answering my questions and gave me full details of how to connect ...

It was hard to get someone to wait on us and when we did everything was fine.Didnt have the printer in stock but we will have one on fri. Well see.

Very helpful and we got everything we went there to get.