I wish I could give 2 separate ratings. Our tech Josh who did the install was phenomenal!! We would give him 5 stars. He was polite, professional and answered every question we had. Outstanding young man. The office staff however would get only one star. We had to call repeatedly and never got a call back to set up our service. When we finally did get a date scheduled no one showed up and at 4:45 pm we called the office and received plethora of excuses. Not impressed with the office staff but very impressed with the field technician.

Josh Mason has OUTSTANDING customer service! Such a nice, young & talented young man! Southeast Texas Water is sure lucky to have someone like Josh be on their team. The owner, should give him a raise for all his hard work and loyalty!

We had a chlorination system installed today to combat the smell of our well water. Josh Mason showed up on time for the appointment and explained in detail the installation and operation of the system. Very knowledgeable courteous technician. Josh provided a very professional installation that performed right the fist time and looked like it belonged in the well house. Great job Josh!

Highly recommend! Justin Harris is our service man and he does an outstanding job each and every time! He is very friendly, knowledgeable and is always there for all of our needs!

You will pay for a monthly service that they MAY provide to you quarterly if you are lucky

Justin Harris is our service man and he is the best! He is always professional, upbeat and friendly! I highly recommend this company.

SETX Water is a great company with great employees. They are easy to work with and have a great product line. Justin Harris goes above and beyond to ensure customer satisfaction exceeds expectations. He works diligently and relentlessly to make sure the customer is taken care of. He is knowledgeable in all facets of his industry and continues to provide a premium service and product at competitive pricing, while also keeping business local to SETX.

We always receive the best service from Southeast Texas Water! Our most recent service technician, Josh Mason was very professional and helpful. We could not ask for a better water service, thanks Culligan Man!

This water 💦 is so delicious, we won’t buy anything else . Wonderful service! Josh Mason is an outstanding tech

Justin Harris delievers water to my company and he is always professional and very knowledgeable of his products. Great guy and very nice!

Awesome family owned business...Love the attention to detail that they show...Justin Harris definitely reflects the principles of this company!!

The owners are very friendly, the office staff is always helpful, my service man Justin is professional and nice. I definitely recommend this business and the water taste great.

I just wanna put it out there that are delivering man Justin Harris does us a great job

Great people who work here.. especially Sarah who helped me get my broken filter replaced ....and Jake for helping me fix the leak with it...have always had good dealings with this place.....would recommend them for all your water needs....Paul ...

Justin Harris delivers water to my workplace and is always very polite and professional and always has very informative answers to any questions we may have. Definitely recommend this company and this employee

Justin is the service tech for the business I work at, Fusion Mechanical, as well as the service tech at my home and he ALWAYS goes above and beyond! We really appreciate him🙂

Very good experience, Josh Mason was very knowledgeable and nice!

Justin is amazing, great customer service, always prompt and takes great care of us.

We love our service from Southeast Texas Water. Our serviceman Justin is so friendly, knowledgeable and is always so ready to help our office when needed. I highly recommend this company, especially for service in the SETX heat.

Josh Mason was professional, knowledgeable, and friendly. He answered all questions. He did the job in a timely manner and it looks great!! I highly recommend him. Thanks STWC!!

Justin harris is your go to guy.

I didn’t get his name but the nice young man who put the water in my car was very helpful and I would 10/10 recommend!

Paid over $500 to have a water filter installed in January (plus the monthly bill I pay). It is now September and the filter has never worked properly. I personally have called and made over 15 complaints/work orders, talked to managers, and it is still not working properly. Terrible customer service. Would give zero stars if I could.

Very good customer service!! Love our water now!!

Office staff poor in follow-up and skills. Hard to reach by phone. We have had to report our water problem with their filters several times before the service techs were ever dispatched. (Service Techs are great but administration at this place is not so good). It literally took us several months to get them to come out and install a water treatment system initially when we first contacted them. Now this system isnt working again, and we cant get anyone to come check it out. Beaumont needs a competitor to Culligan and Southeast Texas Water.

We have been with them 20 years I mailed my money to the March 19th and they have not change our tank yet.this is the second time this has happen. Wish their was someone else .they dont deserve a star