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SEPHORA inside JCPenney
1365 N Dupont Hwy Ste 5000, Dover, DE 19901, United States
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SEPHORA inside JCPenney

Comments
Am
Review №1

Why so empty 1 1/2 hours away from me and absolutely nothing in the store.

Ja
Review №2

Absolutely awful. My daughter and I only went in here to kill some time while waiting for daddy to shop. Its a good thing I didnt need anything. We looked all around at different stuff but the entire time, we had to listen to the staff chatting it up and not once did they ask me if I needed help with anything. They were even talking about things that were inappropriate for my 4 year old to hear. This store needs a total gutting. I hope Covid has left them needing new employees anyway. Maybe they can try to turn these ratings around. Because as it is now, they dont seem to care.

Vi
Review №3

Extremely rude and unprofessional. Didn’t really know what they were doing. The manager even. Went in to return/exchange something online because I was sent the wrong item and the worker and manager had a nasty attitude. Accused me of not having a receipt after showing them the only receipt I was given, which was from the actual Sephora website.

A
Review №4

Really liked the store but i just tried to purchase some items online it asked me to pick out 5 free samples and when i placed my order none of the samples were added i call customer serivce to see if they could add them seemed like all they wanted to do was cancel my order they said they had no idea what i was talking about with the 5 free samples it should have only been three even if was only supposed to be three three out of the five i picked were not on my order either. i probably will not be ordering from them again, customer service was so unhelpful

Ма
Review №5

Staff are very helpful, knowledgeable and friendly whenever I go in here. They are quick too and everything in the store always looks very clean and neat. Loves it!

Ry
Review №6

Much better service here than in ulta. Me and my girlfriend are in and out of here very quickly with just what we wanted. Highly recommend!

Ch
Review №7

These people are the best here. They are very customer focused and drive you to the products best fit for your face and body.

Sa
Review №8

They stopped giving samples anymore. No matter how much it cost.. even if i buy something like $70 to $100. I usually go there twice a month to buy refills. I decided to buy it online now cause they give you more samples than the store will

Sl
Review №9

If I could give it a zero I would. I went in their today and my daughter was crying because they jipped her off. It was $24 labled on the box and they said it was $29. She only had $24 with her. I tried telling them that it was wrong but they said no it is a different product. I would rather go to Dollar Tree to shop for makeup. At least they cannot jipp you off. Everything is a dollar.

Lu
Review №10

The staff is very rude, and inclined to help anyone. They seem like they just want to be there to only chit chat, thats it, and every customer is a burden.

Ni
Review №11

Store has a decent selection for its size. However, the staff is not very knowledgeable on products offered and to top it off they are always understaffed and extremely rude. I hate it if I have to go into this location. Would prefer going to Ulta or ordering online.

Kr
Review №12

This store doesnt have a lot of the products I use and I cant find them anywhere near me. I and a vip rouge so I have spent a lot of my money at Sephora. However Kate that works there is very rude and even started talking about me and my friend to the customer in line behind us. Also several times Ive been in there and all of the employees are just sitting in there playing with the makeup while the shelves are empty of the products that the website says are in stock.

Information
8 Photos
12 Comments
2.4 Rating
  • Address:1365 N Dupont Hwy Ste 5000, Dover, DE 19901, United States
  • Site:https://sephora.com/happening/stores/jcpenney-at-dover-mall
  • Phone:+1 302-674-4200
Categories
  • Cosmetics store
  • Beauty supply store
  • Perfume store
Working hours
  • Monday:8AM–10PM
  • Tuesday:11AM–8PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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