CarMax is a great way to shop and purchase your next vehicle! This was our third great experience buying a vehicle. The staff was great! They walk you through the whole process & paperwork.

I recently purchased a vehicle from Carlos at CarMax. He was absolutely the best. I had been to several lots and dealt with a few different salesman and by far he was the best! Very helpful, patient, understanding ( and kept my husband laughing the whole time). All around, I had a great experience. The car was exactly what I wanted and within my budget. Carlos took the time to search their inventory and other stores to find my perfect fit. Thanks again to Carlos and CarMax for helping me get my new car!

Consistent and honest throughout the process from online offer to greeting when arrived. No hassle or challenges to my fair, online offer. The business office had excellent customer service. Truly did not expect the selling process to be so comfortable and easy.

Great friendly people. Was able to do most everything on line before we even got there. Bought a great used car at a good price. They also gave me a great trade in price for my car. Would definitely recommend!

I was quoted $33,000 for my vehicle and since it was taking CarMax till November to do their stuff they decreased over $1,200 after I waited for an hour so I just signed the paper. They also lost my key so I couldn’t take my car if I tried. Wish they would give me that $1,200 back. I don’t think I’ll ever use them again. This is my first review. Please correct this.

Sold my car to CarMax in Fort Myers, FL. They gave me an online quote and an appointment. All staff was courteous, helpful and professional. I was given a check matching the quote and the entire process took but one hour.

Was my first time doing business with this company they bought my car and all the process was conduct very professional, was easy and fast I highly recommend it CAR MAX FOR YOUR PEACE OF MIND.

I had a great CarMax visit today. I went there looking for a car to replace my 08 Tucson. I have been shopping for a new car for a while now, but every time I went to a dealership, I felt like they were rushing me to make a purchase and did not tend to my needs, however, for my surprise I had a great salesperson today. Nick greeted me when I walked in, listened to what I wanted/needed, took all the time to show me the cars around until I found something I was happy with. The process went smooth and I happily bought a new car. Nick made all the experience enjoyable and not rushed. I had time to think it through and make a well-thought decision. Great customer service. Nick is the man. Look for him if you are buying a new vehicle.

The staff is delightful to work with. They are knowledgeable, friendly, professional and courteous. The online offer was fair and reasonable and after the in person inspection the two offers matched. Thank you! You made selling my car so easy, quick and painless. Kudos to the team at the Fort Myers location. Yordin and team were SPECTACULAR!

Very good, customer service, the sells representative was very knowledgeable and handled my car purchase very quickly and professionally.

Was given a good offer for my car - went there my car was checked out - signed documents - an then out the door with check in hand. Thank You

Process was very smooth. Was able to sell my car after receiving a reasonable offer. Staff was very friendly and attentive. No hassles.

The entire process of buying a used car couldnt have gone any smoother. My wife and I visited this location about a week ago, to look at a replacement for her aging car. We walked the lot, with no sales pressure, until we found one she wanted to drive. Our sales person (Seth), was extremely helpful throughout the entire process. We traded in her old car for more than what we thought wed get for it, and the financing process was a breeze. We were done in under 15 minutes, unlike the hours it has taken at most dealerships. Would highly recommend, and looking at purchasing a replacement truck for myself.

I received a fair trade in value for my car and am happy with the SUV I purchased. It was a smooth transaction. All employees I encountered were friendly, professional and competent.

Best purchase ever quick and fun and wasnt denied like kia did to me love carmax

Montey rocks! Montey knows his inventory, matching us with the perfect truck within minutes of our arrival. He understands the in and out of finance buying and answered our questions quickly, honestly and accurately. The days of sitting at the dealers desk while the salesman makes trips back and forth with manager are over if you choose to deal with Montey.

Went in knew what I wanted no hassle at all. Jessica our sales person was awesome and very helpful. I cant believe we were in and out so fast. Definetly will use them again in the future.

Ricardo is an excellent salesman that cares about the clients. Also Devin was outstanding with the paperwork details. Great location overall nice relaxed vibe to go buy a car. Most car lots should actually take notes from this location.

Josh was amazing and very patient with me. Everyone was super sweet and nice. I love my car.

First time with CarMax. Loved the experience

I cant really rate this place since we didnt buy a car here but all I can say is that when we came inside the dealer they only have 4 mini vans available and there arent any used one. They are all brand new. Customer service is pretty advance so I will give them that.

Good experience except that windshield was damaged and should have been repaired prior to my picking up. They have promised to fix this. That’s great, but should not have been necessary in first place.

Helpful staff. Felt comfortable here cause they practiced social distancing & wore face masks. Service was quick & easy.

The people who helped me were very nice. I was very happy with the price i got for my car. I would tell anybody how wants to sell their car to check out Carmax.

He made me very happy 😁 he made it happen I got the car I wanted

I was pleasantly surprised by my experience with CarMax. I did an online evaluation of my vehicle and was given a much better price than anywhere else. I scheduled an appointment and they got me in early when I showed up. I was in and out with a check in my hand in less than 1 hour.

Had an amazing experiencing for selling a car for the first time. All staff was truly amazing but a special shout-out to Yordin for sharing all his knowledge, professionalism and making the paperwork process quick and smooth ! Definitely will be coming back to this location

Straight forward. No hassle. Very quick. Confirmed online price. Left with check in less than 30 minutes

Elliot (sales) and Devlin (Finance) had me driving my new car inside of 90 minutes. I spent more time at Walmart for Petes sake! Great place to buy your next car. Highly recommend CarMax.

Took care of me in a prompt manner. Excellent service! I believe Danielle was the one who processed the paper work, she was absolutely amazing explaining everything and doing it so quickly! Everyone that helped me was super friendly and answered all concerns and questions!

Amazing people work at Car Max and they have a impressive way that they do business. They make it right! Thanks for giving me new hope that customer service is not a thing is not a lost art.

Essence offered great customer service...very sweet young lady & excellent follow-up. Need more people like her in customer service.

I had an amazing experience selling my car to Carmax. The process was very fast and I was very pleased with all of the friendly staff that I encountered in this process.

This is our second time we did auto deals with CarMax. Mike did an excellent job of meeting our needs on our sale of one vehicle and purchase of another. We would highly recommend CarMax to our friends!

Nice staff and easy process. The gals working the office desk are very nice. Overheard some other people that had some issues such as expired license, the office girls were very helpful to them and polite .

Love car max ..have purchased 2 vehicles before ...all run great

This place was straight up a joke. Wanted to give me 15k less for my car than what they offered me online. The vehicles that were for sale on the lot were grossly overpriced and disgusting on the inside(we browsed while waiting). Choose somewhere else

They will definitely give you more than the local Ford dealer will if you have a very nice vehicle to sell didnt sell it to them but I was happy with their offer

Even though they were slammed they did their best to help us quickly. The only reason I didnt give them 5 stars is because they seemed very overwhelming. Almost disorganized. I dont think they were but it gave that impression.

Sold my car here. They were really really busy but still got me in and out quickly. 100% wasn’t pushy, they want a yes or no. They will not push you into something you don’t really want.

There must be something about the Fort Myers CarMax that we didn’t understand.We walked in, were greeted by a very friendly customer greeter. After answering a few questions we were sent out to look at cars of interest.Not one other person spoke to us, or even acknowledge us. We walked around, sat at a computer, and then left. At no time did anyone else acknowledge our performance.We appreciated not being pressured but a friendly “can I help you” or even a smile would have been nice.R&LBottegal

Once again Im not sure why I even bother with other dealerships. After getting the run-around from 3 other dealers, I finally went to Carmax and purchased a vehicle. This is the 3rd car Ive bought from them, and it was easy and got an excellent car at a good price. The hassle of other places just isnt worth it anymore.

Quick and convenient. What I received is exactly what the offer was online. Highly recommend

I think they have very good cars and prices. And the people were friendly, helpful and patient. I already decided that Ill buy a car there soon.

This place is poorly managed. I went in after thinking my finance process was complete, since I received a link to pay shipping for my vehicle. And also received not only the pre-approval but also my finance offers, Gandy (which was my sales agent) Was great and really tried his best. When asked for help from his manager, DAVID... who was rude unprofesional, and careless...he was brushed off. My first issues were the tires were run down, Davids response was well get her another car., I have been on the phone tirelessly with Carmax for over a week about this vehicle and had it shipped here, I paid for it! When they couldnt find my information he made no real attempt of making any calls and getting to the bottom of it. Instead he was confrontational, unhelpful, unprofessional,rude, and disrespectful. I will be taking this as far as possible he showed no interest in helping me or his Own associate, as i am sure it was because I was a female with a child!

Love my car! CarMax made it such a fun experience and pain free! I look forward to future business with CarMax!

Was very happy with our sales person who was new but extremely professional from finding us the right vehicle, explaining carmaxs purchasing policies, buy back guarantee etc. Drove the car home and the next day noticed some blemishes on the drivers door and rear panel that looked like they were touched up and definitely not professional. Took the vehicle back to carmax the next day and was told that they couldnt do anything with it and that it met Carmax standards. Realized that Carmax standards must be pretty low. Dont want to return the car because we really liked the vehicle. Just wish the their standards were as advertized!!

They made it super quick for me to get in and get out when I did. Their financing is a bit high, but you can always refinance later. I suggest doing all the financing online, and double check to make sure when you get their the final numbers do not include the warranty.

No haggling. Easy on line hold of vehicles. Test drive unescorted!!!

This CarMax location is really well-run, especially the business office. My wife and I had a tricky situation for the sale of our vehicle, and the business office staff members were able to provide us with exactly the information we needed to make the process go smoothly. In an industry that can cause a lot of stress and anxiety, this CarMax on Colonial was a breath of fresh air.

Carlos Feliciano in Ft Myers was are sale rep and he was awesome. We had a few issues with the vehicle we purchased and he has followed up to make sure everything has been completed. Car Max gave us a very good trade price on our vehicle which sealed the deal. I will definitely use Car Max to purchase any future vehicles. Completely satisfied.

It was challenging working through the details of selling them my deceased fathers vehicle. Once I pushed passed the inexperienced staff that didnt know the details of out it worked, it went very smoothly

The service writer (Essence) and the mechanic (Mike) were awesome! Would recommend them to anyone.

Really nice people, I was in and out. My salesman helped me with everything I need and questions I had, I wasn’t from the area, he recommended some places to visit and eat at. I did leave a baby’s yoda bear with a baby yoda blanket in it. I hope who ever got it loves it.

Great experience with the exception of the length of time to complete the deal. With 11am appointment it took until 1:30pm to finish. With more efficient sales and service, it would be 5 stars.

I purchased a Chevrolet Volt and you cannot expect a better or clean vehicle as I receive. The sales people and manager Sean where exceptional. The best place for value and customer support

Best car buying experience of my life. No sales pressure. They allow you to shop on your own without a salesman following you around asking questions. When they knew that I was trading a vehicle they never asked how much I owed on the trade. They just appraised my trade and gave me an offer. They held the vehicle overnight without a deposit so that my wife and I could talk things over and we called the next day and said that we would buy their vehicle. I would highly recommend CarMax to everyone.

Nick did a good job assisting us. Our 1st experience at carmax was Better than expected.

Very efficient operation Car was assessed quickly, and a reasonable offer made. When we decided to accept, we received an appointment quickly, and the car was processed and a voucher for the agreed amount promptly delivered. We were impressed with the level of efficiency

No nonsense, fast and friendly service. I showed up ready for an appraisal. 3 days later showed up with all needed documentation, car cleaned out ready to sell. In and out within 35 mins.

True story went in got appraisal 12,500. Didn’t take it went back in 2 weeks they appraised it at 10,500.2,000 less in 2 weeks why? “ the market went down”My daughter one year later went in to get appraisal 13,000. Waits 2 weeks goes back 11,000 why” market went down”. Common practice there if you don’t sell within the time frame, you lose 2k.Daughter went to Carvana got 15,500.picked up car & deposited In the bank. No I’m not endorsing them just telling the truth. I should of went there. Goodluck

Awful customer service, Doesnt seem to know how to appraise a vehicle or treat customers would never recommend

Low ballers, they only wanted to offer 18k for our truck thats valued at 20k, they couldnt help us.

Appointment was available next day. I showed up at 10:30, asked to see SUVs under 5 years old, any color but black or white, and by noon I drove off in a red Audi q3, complete with license plates. So great for this busy gal! No haggling, hassles, or trip to DMV.

I went online and received an offer for my car. I was unable to find a replacement on the lot so I just sold it to Carmax.The process was simple. They did an on-site inspection of the car and verified the offer.The entire process took less than an hour and I was on my way with a check.

Just purchase a Nissan frontier 9 days ago, sales department was great!Unfortunately had two minor issues, one was half fixed and the other problem is still the same way! After having the vehicle for 7days.Only got one update, had to call several times to check on the vehicle. Service department was very unprofessional!

Carolyn was amazing!! Very patient and passionate. Best experience as a first time buyer. Very helpful and explained everything down to the T. Shes the bomb !!

Had a great experience that began with being greeted within seconds inside and salesman was on time for my apptment. Very fair discussion regarding the process, trade in of my car as well as finalizing the deal. Was in/out in less than 2 hours which was fantastic.

Great customer service start to finish. Zero pressure to buy anything, just fair pricing & Easy process.

In and out in 90 minutes, including selling my car very fair offer and knowing that no haggle was going to take place. Having the VIN in hand, I was able track down what they paid at auction, and felt that the profit they made was fair. My only gripe was getting generic driver floor matt, quick fix on Amazon. My vehicle was from a rental in its previous life, meaning it was well maintained. Oh BTW it is a 2020.

I came there at a bad time. It was a weekend plus a Holiday on Monday so no banks were open to get a payoff figure. We came back on Tuesday and my bank must have been overloaded with business as it took a long time for them to respond. The personel at CarMax were patient, pleasant and helpful. Kept trying until there was a response and was able to finish the transaction. I was there from 9:30AM (I live 1 1/2 hours away) until 4:30PM. It was a long day, but I was happy with the outcome. My first time for CarMax, I would do it again.

I dont think I will ever go back to purchasing a car at a dealership. CarMax is straightforward and there isnt any high pressure. What you see is what you get. There are no high pressure tactics like most dealerships. Once you decide on an auto, you get in and out in a short amount of time. It was actually a pleasant buying experience.

CARMAX is the place to go to sell your car. No hassle, fair price given. Whole process took less than an hour and I walked out with a check! Great group of people!

Bought back our car at $1000.00 over Kelly Blue book price, which we felt was fair. Appointment was to be 30 to 90 minutes in length, but ran 3 hours, more than planned.

Phone sales reps are terrible, no one knows what theyre doing. I was told multiple different things by several different reps and it was never accurate. Spent literally all day back and forth on the phone with sales reps that would tell me my transfer vehicle was ready that I already paid $1700 to transfer, to find out it wasnt. Then tried to setup delivery which was a complete nightmare, dont even waste your time trying to get delivery. Had to provide my info for financing 6 different times because apparently no one enters it into the system correctly. Thank goodness I financed with an outside bank. Great vehicle, terrible buying experience.

I had a car that I was going to trade in and was offered peanuts for. I tried CarMax on a whim and their offer was 3x higher than I had received on my next car, exactly 3x (I am sure they will not be happy when they read this review). There was a lot of activity there and we waited a long time, but it was first come, first serve and you cant complain about that. We used the time browse their selection and found so many great cars. I found their sales prices high, but selection, location and quality do cost more. They were not flexible on their offer price and I am sure they were going to make some on our vehicle, but I felt like they gave me a respectable offer for a kind of old minivan. Thanks for the service!

I spent 3 hours on the phone the day before giving a carmax rep all of my information. He told me it would speed along the buying process. This person also tried to tell me my plates were 10 years old and I needed to pay for new plates, I had to actually ARGUE with him that my plates were 3 years old. The only reason he let it go was because I told him I either keep my custom plates or I walk..The next day I spent 4 HOURS there doing all of the same paperwork because the information the first rep entered was wrong.They hit my credit for a credit check SEVERAL times, and told me it was ok to do and shrugged it off loke it was no big deal.On top of all of that mess I was told there is no user manual, and I would have to buy it myself but they would reimburse me for it, and I could discuss that when they called me to set up a time to pick up the second key to the car.Its been a few weeks and still havent heard about the other key or the manual reimbursement.I feel like they didnt care too much about taking care of the customer, jist getting the sale and moving on to the next person. Had I known that my first car buying experience would have been like this I dont think I would have come to this place. Which is sad because all over the wall is a motto thar says the way car buying should be....

Professional from beginning to end! We sold a car...we bought a car...both were accomplished without any fuss!We sold at a reasonable price and I believe we bought at a reasonable price.Staff was polite and attentive.

The salesperson was great, no pressure. The only issue i had was when i cancelled my extended warranty. That was an office issue.

Went to look at cars and they appraised my trade. Decided to sell the car for cash and they honored the price. Got a good price for my car. Happy camper.

My family has had good experiences with CarMax in the past; however, if I had the option between getting suplexed on to a pile of used heroin needles or going to this CarMax again, Id take the hepatitis.The dashboard on the car I test drove looked like a bright yellow Christmas tree, there were so many warning lights that there wasnt enough time to identify them all during our 20 minute test drive.The sales rep we had was a remarkably poor example of what customer service should be and the CarMax was aware of all the problems with the car, and yet, they still neglected to tell us about them before we made the 1000+ mile trip to take this glorified gocart for a test drive.I would advise you reconsider going to this store.

I was very happy with the selling experience to CarMax. They gave me a fair price for my car. I had tried to sell it on Craigslist and was low-balled by many prospective buyers. A friend recommended I try selling it to CarMax and was happy I did just that.

Sold my truck to CarMax and had a pleasant experience. Paid the amount that I had received online. Would definitely use them again.

Loved the experience. the whole transaction was pretty fast. I love my car!!!

Fast and efficient. Salesman was informative and courteous overall good experience

First time experience there no service or sales rep ask me for help I had to wait 15 minutes at the customer service desk there was a nice gentleman that had helped me to put my name down then tell me how long the wait was started sitting there for almost a half an hour nobody asked if we need anything or anything so customer service really stunk I will not be back

Car max is amazing got two cars there and I have been happy with each one. Go see Mantey he is the best, very help full.

ZERO STARS!!!!!!! NEVER USE CARMAXX THERE A SCAM!!! The ABSOLUTE WORST EXPERIENCE EVER. MY HUSBAND AND I SOLD OUR VEHICLE TO CARMAXX AND ONLINE IT STATES THAT YOU LEAVE WITH CASH IN HAND. NOT THE CASE AT ALL THEY GIVE YOU A BANK DRAFT WHICH HAS TO BE DEPOSITED INTO A BANK ACCOUNT IT IS NOT GOOD TO BE CASHED THEN WHEN YOU TRY TO DEPOSIT IT THE BANK DECLINES THE DEPOSIT AND SAYS THE FUNDS ARE NON VERIFIABLE. THIS IS ABSOLUTELY LUDACRIS I NOW HAVE NO VEHICLE AND A 1200$ PIECE OF PAPER THAT NOTHING CAN BE DONE WITH. I HAVE CONTACTED THE 800# AND STILL NOTHING BUT BS FROM THEM SAYING THAT IT WOULD BE ANOTHER FEW DAYS BEFORE THEY CAN GET IT FIGURED OUT UMMM HELLO I HAVE CHILDREN I TRUSTED YOU ALL TO DO GOOD BUSINESS. L

To start off my experience at CarMax was average/what to be expected. I got the desired trade value for my car. I dont know if they thought I wasnt a qualified buyer or it is just one of those places like Costco where you just do it all yourself.A light literally switched when they sent Mark Schwenke to help me finish picking out a car and then with the financing. Not to knock the other sales guys but Mark just was on top of his game. Maybe I was asking too many questions for the other guy...I had a nice check and didnt pressure me at all to buy. He said make the right decision for you and your family. I ended up being able to put my desired amount down and put the rest away for a nice holiday.I wasnt sold any warranties I personally wasnt planning on getting beforehand. He literally got me the perfect deal. I am sending over my friends and making sure they request to work with him. A true gentlemen and a scholar. I am calling corporate just to let them know what a great job he did. That will be a first but I am so glad he took over my sale.The cashier at the end was very nice and efficient as she knew we had a baby to get home. Sorry forgot her name. Overall a great car buying experience.Sevi Jensen

Friendly staff. easy and fast.

Was looking to sell my car. I set up an appointment, brought my car in and walked out with a check! Very easy process. Could not have asked for a better/easier experience.

I had an excellent experience buying my vehicle from CarMax in Fort Myers Florida. The salesman and manager worked with me to find the best deal for me. Im a single woman and Im always afraid that I will be taken advantage of but that was so far from my experience. They shipped the vehicle I liked from a different location and made the purchase easy. I would give them 10 stars if I could.

Well it started out quite ruff I was a little upset because I had to explain each time I came inwhat I wanted in detail every time I got a new salesman. I came in to look at a car that was ordered for me and said I wanted to buy it and the salesman told me I had to come home and put it on hold so I came home and put or thought I put it on hold ( not exactly sure what happened but three days later when I came in to pick it up Carlos very gently told be it was sold. I was so disappointed and sad. But Carlos Feliciano was amazing and very calm and kind and assured me from now on he would be the only salesman I would have to deal with.What a great relief that was so from there he found my car and it he was very pleasant, helpful and KIND. I really am enjoying my Corolla and definitely would recommend Carmax to friends and family.

I stopped in to get a quote to sell my car and the process was smooth and without any “this fee or that fee” surprises. I received my check while waiting and I am a satisfied customer.

Quick easy. Look through online before you go have an idea of what you can afford and dont look at cars you cant afford. Good experienceIt was first with CarmaxAnd experience wise I will be back, my son bought a carHis first car with a paymentI was there for support and advice. When its my turn to get a new one I will go back thanks

I love dealing with carmax. Ive dealt with 2 of their locations and have always had a great experience. Had to wait a while for the transaction to go thru the other day when we sold my wifes pickup, BUT they were truthful about the wait and let us know it could take a couple hours bc ALOT of people are selling vehicles right now. So if you go to sell your vehicle, be patient and expect a wait.

Do not buy from Carmax…they will sell you a car with issues and then refuse to fix any issues outside of their 90 days. We have owned our vehicle for 8 months and the AC has stoped working, the battery has been leaking battery acid since day 1 (did not get fixed even within my warranty period) and now the latest problem is the vehicle is leaking water when it rains!! The vehicle was purchased before rainy season so we had no way to know that we had this issue during our warranty period. Water is literally dripping out of the dome light inside when it rains. Now that it’s raining and the problem has been discovered, Carmax is refusing to help with the issue since it wasn’t discovered during the 90 day warranty…how convenient! Now we are stuck with a money pit since Carmax failed to properly inspect the vehicle and make necessary repairs before selling it to us.

As always, Car Max was awesome! Mike was there to help us out and was fantastic! I had put a car on hold, as I live in Ft. Lauderdale, several days before and then went to Ft. Meyers to pick it up. The car was exactly as advertised and we were in and out in around 90 minutes. Mario handled our paperwork and he was great as well! Perfect experience which is why Ive purchased about 8 cars from Car Max in the last 20 years!

Easy process that works well

This was my best car buying experience in my forty (40) years of buying cars. I never knew such an experience was available in todays car sales.