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Wisconsin Vision
2158 W Mason St, Green Bay, WI 54303, United States
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Wisconsin Vision
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Li
Review №1

Everyone was very welcoming when I came to the stop. They were all willing to help with any questions I had. They made picking out new glasses very easy!

Ka
Review №2

Excellent location. Everyone is knowledgeable and kind, and there is a great selection of frames. Danielle was especially helpful and patient when I was learning to put in contacts for the first time!

Aa
Review №3

Audrey is amazing at helping picking frames. She listens to what you are looking for and helps get you the best option. All the girls are very good at explaining everything so I know what I am purchasing!

Mi
Review №4

Every time that I go into the store the staff is very pleasant and eager to help with my needs, be it easy or complex.

Ma
Review №5

I recently had my annual eye checkup and contact fitting. Kudos to the Dr. for going the extra mile and ordering me a pair of sample lenses that give me perfect vision! He not only improved my vision but saved me money. Thank you, Wisconsin Vision!

mi
Review №6

These ladies are great. They know what they are doing and take the time to go through all your options. I will always remember D(who seems to have been working here for years) always has a smiling face when I come in every year. Great Job Wisconsin Vision.

Kr
Review №7

The Wisconsin vision staff is always great to work with! Danielle is a phenomenal, professional worker who gets me in and out every year with my new glasses and lenses. Highly recommend using this location

Je
Review №8

Danielle and Audrey were SO friendly and answered all my questions with such kindness. I had a lot of them and they were so patient with me! I will be recommending to all my family!!!

Je
Review №9

I got my glasses today and I cant begin to explain the satisfaction I have. First off, the staff is amazing. Pleasant, knowledgeable, and incredibly helpful. My husband recently went to a different place to get his glasses and they did not talk to him about anything with his bifocals. I was sat down and explained everything on mine. Second, the exam was very high tech from the last exam I had, ten years ago. 10 out of 10, would defiantly recommend.

Kr
Review №10

I love this Wisconsin vision! They do such a wonderful job, the ladies are so nice and they have an awesome selection!

Pa
Review №11

I stopped in to the clinic this morning to see if there might be time for an adjustment to my Ran Ban frames since the bows had bent out and they were sling down my nose. I was taken care of immediately and so professionally! I have experienced this excellent level of service at the Green Bay location in the past as well. Thank you so much for taking quick care of me, especially since I didnt have an appointment!!!! Rick Smith

Sh
Review №12

Friendly and professional staff! Danielle in particular was very helpful in walking me through which frames would accommodate my unusual lenses, how to adjust to a new prescription, and the pros and cons of various options.

Al
Review №13

Green bay staff is very friendly, knowledgeable and helpful. My eye exam was completed with the utmost precision. Danielle is a dream to work with. Her expertise is second to none. What should you expect and a summary of my results, nice selections and helpful suggestions, which made the process so easy and would have taken forever on my own. Id suggest this location for eyewear needs most indubitably!

Da
Review №14

Excellent and knowledgeable staff! The office is clean and you can tell the staff are taking the time to sanitize. This along with the outstanding prices maximizing my mediocre at best insurance, make this the best vision care center in Green Bay! Finally got a pair of glasses I truly feel confident wearing. Thank you Green Bay - Wisconsin Vision!

Lu
Review №15

We had great service today at WVGB, we worked with Danielle S. She was very helpful with my husbands glasses repair and processing a new order for me. I had picked frames out a month or so ago and she found them right away. She did mention she had a couple new frames that just came in that she thought might be better fit. Danielle was right, her willingness to help was much appreciated!

Sh
Review №16

The Schlaefer family has been receiving fantastic service from Wisconsinvision for over 10 years. Danielle is a great manager who know the ins and outs of insurance and always gets us the best price/options. Very friendly and knowledgeable staff.

La
Review №17

All of the girls, Danielle Stephanie and Audrey, are amazing to work withSo kind and informative

Wa
Review №18

Awesome experience! having been a longtime WV customer I tried one of the other options in town last time I needed new glasses. Terrible mistake! the other places process you through like you are just a number. At Wisconsin Vision you are actually treated like a valuable customer. I will never again make the mistake of going someplace other than WV!

Ji
Review №19

The staff are very friendly, knowledgeable and helpful. My eye exam was completed in a timely manner and very informative as to what to expect and a summary of my results. In selecting frames, Danielle was extremely helpful with selections and suggestions, which made the process so easy. It would have taken me hours to choose on my own. Would definitely suggest this location for eyewear needs.

Jo
Review №20

Everyone was so pleasant, helpful and funny! Our appointment times were right on, no waiting! All safety protocols were followed. Store was very clean, bright and organized. Again, all staff was exceptional, patient and we love our new glasses! Will for sure come back when exams are due again!

Ca
Review №21

I keep going back to this location because of the friendly customer service and quality care. They do a great job with making sure my glasses fit me well.

Ja
Review №22

Thank god for Wisconsin Vision! Audrey is the best ever!! 20/20!

Da
Review №23

Friendly and awesome service. Doctor Williams was excellent.

Ja
Review №24

Awesome visit and eye exam from Danielle & Stephanie!❤️

Al
Review №25

When I tried new contacts this year, the first kind didnt work out. I had to schedule another appointment in order to try a different kind and earliest appointments were a week out. Then my prescription was changed on the second pair, not sure why since it was fine the first time, and I had to schedule another appointment (a week out) to get a different kind and correct prescription. On the third try my prescription was messed up again. Finally, a month after my original exam date I was able to order new contacts. In years past Ive never had a problem with this place but Ill be going somewhere else next year.

Je
Review №26

My oldest daughter and I had a great experience with Audrey. I needed a new prescription and was given the time needed to get a new lenses ordered and a rush was requested as they were my main glasses. When I picked up my glasses the lady was patient with me as I work to adjust to the new prescription.

Mr
Review №27

Stephanie was amazing, she assisted in me picking the right glasses, color and shape are great, very efficient in placing my order.

Sh
Review №28

Fabulous customer service for 20 plus years! Dr Wilson is very knowledgeable and friendly. Danielle and her team are incredibly helpful and friendly and go far and above expectations! Great selection of frames!

Sc
Review №29

The staff at Wisconsin Vision is top notch. Danielle and her team are great to work with. They are very knowledgeable when it comes to helping their customers. The staff is great at helping the customer understand all aspects of their vision care.

Ma
Review №30

I got my glasses from Wisconsin Vision a few years ago. This last weekend the nose pieces were missing. I stopped in today and they were replaced at no charge. We have always had very good experiences with the staff there. I would highly recommend them.

Aa
Review №31

Great one stop for anyones eye care needs. Easy scheduling for my eye appointment, great selection for eye-care and straight forward pricing. Very COVID friendly with screening at the door, mask requirements, and every glass-wear you try on gets cleaned before going back to the shelf.

De
Review №32

Audrey and the other associates did such a great job helping me pick out frames and adjusting them!

Ga
Review №33

Friendly staff.Frames are $$$$$.SLOW!!!!Paying premium prices you would think the lab would be far more productive. Waiting two weeks for a health related item to me is unacceptable.

Da
Review №34

The customer service is always excellent! Thank you Danielle for staying late, your patience and thorough explanations!

Кр
Review №35

I went to this clinic for the first time. I chose Wisconsin Vision because they have a lot of good reviews and my insurance was good. I wanted to make an appointment with the doctor and warned that I did not speak English well. The girl said on the phone that she would discuss it with the doctor and call me back. On the same day, I received a message and an email stating that my appointment with the doctor was confirmed. The next day, the girl called me again and said that the doctor refuses to accept me because I dont speak English well and cancels my appointment with the doctor. A very unpleasant first experience. I think that it is not professional.

Ty
Review №36

Staff are very knowledgeable, helpful, and have great customer service. Plus they will put a smile on your face with a couple jokes. Definitely would recommend to a friend. Very pretty staff as well

Am
Review №37

Our entire family of six have been customers at Wisconsin Vision Green Bay because of the caring, compassionate and outstanding customer service. You will not be disappointed with the service you receive from Danielle and her team. Danielle goes above and beyond what would be expected and always puts the customer first. Thank you Danielle for your years of knowledge and care!

Me
Review №38

I have been coming here for almost 10 years and the staff has always been incredibly helpful and knowledgeable! Contacts and glasses come quickly and I’ve never had a problem. Danielle and her crew are phenomenal.

Aa
Review №39

Great place...fast service and a friendly staff

Me
Review №40

Danielle has always been amazing and the selection of frames is always THE BEST!

St
Review №41

This is the best place! Fast, friendly, and the best glasses I have ever had! TY!

Mi
Review №42

Very nice employees and doctors are too no problems with ordering contacts or with anything very helpful with questions you ask too

Da
Review №43

Great selection of frames. Super friendly staff and very accommodating.

St
Review №44

They we very knowledgeable and helpful and that was when I was just looking to see if they were a good fit for me. I liked them instantly and my appt was great. The Doctor was thorough and again the staff so patient and as I had to decide my next step. They have great follow through and do what they say when they say theyll do it. Glasses (both pair) came early which was a nice surprise. They have a life long client.

Ca
Review №45

Patient and friendly staff. Audrey does a great job of picking out frames that will suit a person well.

He
Review №46

Very friendly staff of ladies to help you find that perfect pair of frames. Danielle was wonderful. She took the time to make sure I found a pair I loved and she give her opinion when I asked for it- very important for me.When they are busy they still acknowledge you are there and that they will be with you ASAP. Just great customer service! They also have a wide selection of frames to choose from including petite sizes for my tiny frame. They explain exactly what you are paying for before you pay. I haven’t had much contact with the doctors beside my check up but Dr. Wilson was friendly and took the time to listen to my concerns to make sure the next time I looked through my binoculars I could see my birds with both eyes focused instead of having to close one eye. Turns out my prescription was too strong so he corrected it. Highly recommend this place. There’s always parking in the lot. :-)

Ve
Review №47

Every one was so helpful. Dr. Wilson took the time to hear my concerns and curiosities. Would definitely recommend to anyone looking for a friendly family feel vision center!!!

Gl
Review №48

Best experience Ive ever had getting new glasses! I cannot say enough about Shannon, she helped me find frames that are perfect for my personality and my look. Besides just being incredibly helpful, she made the whole experience a ton of fun. I have a rather interesting sense of humor and she happily rolled with me through the whole process.The entire staff was super helpful, the quality of the glasses is fantastic and I could not be happier. Thank you all for everything but most of all, thank you Shannon for understanding what customer service is all about. You are a gem!

Pe
Review №49

Love Danielle at Green Bay Wisconsin Vision! She has helped pick out the best eye glass frames ever! Always comfortable and lots of compliments! Been coming here since 2012!

Ja
Review №50

I used Wisconsin Vision for my exam and glasses and now my daughters exam and glasses. They have a huge variety of glasses to choose from for everyone! They are very nice and knowledgeable. Best part is how fast the glasses come in. My daughters exam was Thursday, 6 p.m. mind you, the glasses were in and ready to be picked up by Saturday! We will be coming back!

Sh
Review №51

Been coming here for years! Great service and lots of selection on frames. Danielle the manager is the best and they will always help you find the best frames for your face... Highly recommend!

Ta
Review №52

I would give this location 10 stars if I could! The staff is always super friendly and helpful. The ladies all went above and beyond to take care of us and to help my husband find the perfect pair of glasses and contacts. My 1 year old son, who can be a handful, was along and not once did they make us feel like he was unwelcome. The glasses and contacts both came in very fast and pickup was smooth and simple. I will definitely be recommending Wisconsin Vision in Green Bay to everyone.

Ma
Review №53

This Wisconsin Vision has the best service of the 3 that Ive purchase from in the past. I recently bought a pair of sunglasses from this location. Savannah was very helpful in helping me select the perfect sunglasses. She was very knowledgeable on all the lens additions that best suited me. You could tell that she cares about her patients and I really appreciated all of her efforts. I would highly recommend this store and asking for Savannah next time you stop in.

jo
Review №54

Wisconsin Vision has a awesome selection of frames. Danielle always helps me find the perfect pair or some times pairs! 🙂 Great and helpful customer service always striving for perfection!

Sh
Review №55

This is a fantastic place for all your vision needs! I am always met with a great big smile by Danielle Steinfeldt. She is very friendly, knowledgeable and helpful as she walks me through my options of what to purchase.

ke
Review №56

Awesome service and selection! Audrey and Danielle do a great job with their customer service and I got both pairs of my glasses earlier than expected😁

Ca
Review №57

Such a helpful staff! Tell them what you are looking for and they help you find the exact pair you are looking for! Got an amazing deal on some prescription sunglasses too and they are perfect ♡

Ch
Review №58

Called in looking for an emergency pair of contacts and they put my prescription aside for me to come pick up. When I went to pull out my wallet she said no payment was even necessary. Best customer service I’ve had in a very long time. I appreciate everything they do to help out the customer. Thanks much!!

Sh
Review №59

Love this place! Knowledgeable friendly staff, Always make you feel welcome. Danielle always has a smile on her face and finds me the perfect frames everytime. Best customer service ever.

Ja
Review №60

My whole experience with Wisconsin Vision was great from start to finish. I got cool glasses and the customer service cant be beat!

PC
Review №61

My family and I look forward to seeing the staff - especially Danielle! We have always had a wonderful experience and walk away with GREAT looking frames! Keep up the great customer service!

N
Review №62

An eye exam that actually occurs at your scheduled time! 🙌🏼 Compassionate and knowledgeable staff that don’t make you feel awkward or judged for trying on countless frames. I’ve been going for years and always value the attentiveness of the staff and their ability to put me in a pair of glasses that I can’t wait to wear. Thank you, Green Bay, WI Vision!

Jo
Review №63

The eye doctor was wonderful, but the customer service behind the counter was something to be desired.I ordered regular glasses that I received in 1 week, I ordered safety glasses at the same time and the 1 girl told me 2 weeks. After 2 weeks the other girl said she would check online and that they were at the grinders. Week three came and went. I was then told that they take about 4 weeks. I was trying contacts so I was at the store every week, sometimes 2 times a week because they didnt have the right contacts I needed. Four weeks to the day I had an appointment for my contacts and they didnt have the ones I needed and the Doctor said he would order them,but I would have to come back again.i told him I was waiting for the safety glasses.he said it sometimes takes a couple of weeks and I told him it has been 4 weeks now. He said thats not right. He asked the manager to call but they were closed. The next day she left me a message that they were never ordered and she would put a rush on them. The rush ended up being another 8 days. She told me she had no control over them because a different company makes them and they told her she could only call every 2 days. Ive dealt with customers on several occasions and one thing people dont like is to be lied to. The only reason I gave them one star was for the Doctor. If youre in any kind of a rush like before six weeks I recommend you go to another eye clinic. And the prices are steep.

Jo
Review №64

The Green Bay Wisconsin Vision is the best place to get exams and has the greatest customer service around. Orders are filled very quickly and the staff always is very helpful and works with your insurance to get you the best prices on anything you purchase.

Ba
Review №65

I was in town for the weekend without extra contacts and I ripped one. Wisconsin Vision went out of their way to get my prescription form my optometrist and then get me a replacement pair of contacts. The staff were extremely helpful and courteous.

Sa
Review №66

The staff is always very helpful and kind. Danielle was very patient with our daughter picking out glasses and she also knew our insurance plan well. Thank you for having a great team

Ni
Review №67

Lots of options for young kids. Great customer service. Overall very happy with our experience purchasing our kids their first glasses!

Al
Review №68

Great customer service! Helped me a ton when I became allergic to my contacts. The optometrist really helped me to find the right type of contacts that didnt irritate my eyes.

Lo
Review №69

Very personable and knowledgeable employees. Very helpful with helping us understand our insurance and what will be the most cost effective for our family. Will definitely be going back!

Am
Review №70

Absolutely wonderful. The staff are very pleasant and knowledgeable and the service is unmatched. 10/10 recommend.

Su
Review №71

I rate Wisconsin Vision a 10+ only because of the customer service I receive from Danielle. I recently was in because of a defect in a pair of glasses. Danielle took care of the defect and also picked out a new pair of glasses for me to look at. Of course I bought them!! I have been going there for years and have several pair of glasses I purchased from her. THANK YOU SO MUCH DANIELLE FOR HELPING ME LOOK FASHIONABLE IN ALL MY GLASSES YOU PICKED OUT FOR ME!!

Ku
Review №72

I was playing outside with the dog when my glasses dropped out of my pocket and onto the ground...immediately before my foot came down squarely on top of them and pressed them into the ground. A lens popped out and the metal rim bent. I’m handy, but not that handy. After the WV technician got ahold of them, they are back to the way they were. Awesome on-the-spot service. Couldn’t recommend WV more. Thank you!

We
Review №73

Very friendly staff and quick turnaround on glasses. Very good customer service. Recommend 100%!!!

Mo
Review №74

I really dread going to the eye doctor, but had a wonderful experience. The exam was easy and the staff helped me pick out glasses and sunglasses afterwards.

De
Review №75

The staff is super helpful and always great at picking out the best frame style for me!

Da
Review №76

My son had broken his frames shortly after receiving them. The staff went out of their way to find a solution. Fantastic customer service!!

Su
Review №77

Friendly and knowledgeable staff. Stopped in to order prescription sunglasses. The Green Bay location has a ton of frames to chose from.

sc
Review №78

Great service! fixed frame screw on second pair for me while i waited.

RH
Review №79

All staff and doctor are very friendly and knowledgeable. Highly recommend Wisconsin Vison, Green Bay.

Ha
Review №80

Danielle helped me pick out the right contacts for me considering I was a fist time contact wearer. The doctor was very patient with me on finding the right fit and making sure I was comfortable with being able to put them in and taking them out.

HB
Review №81

I am given a price of less than $200 after insurance. Then I am charged over $400 for my glasses when they come in. Big rip off!I took the same insurance to Shopko, and better glasses cost $165 after insurance.Will never go back ! EVER!!!

Ja
Review №82

Very friendly staff very good eye exam. But I dont have insurance and the glasses are not cheap.

Ch
Review №83

I bought a pair of eyeglasses with a premium teflon coating with all the bells and whistles ($400). Within 3 months the lenses were scratches from wear & tear despite being extra cautious (always rinse before wiping etc). My Costco glasses which are 2 years old (and $200 cheaper) have less scratches.Highly recommend going to some place that offers a basic scratch warranty on high end lenses with teflon coating.

De
Review №84

Very helpful staff, quick turnaround, and a great selection of frames.

Br
Review №85

Had my eyes checked the first time... They got my prescription wrong so I had to go back in for another appointment which I scheduled a week out for 11 and had to wait to get my eyes checked for very close to an hour. Very bad service and my wife and I will never go back.

Pa
Review №86

Very customer service and friendly staff.

Tr
Review №87

The team is very helpful and easy going. Made getting glasses a fun experience.

Information
10 Photos
87 Comments
4.6 Rating
  • Address:2158 W Mason St, Green Bay, WI 54303, United States
  • Site:https://wisconsinvision.com/store/greenbay?=GMB
  • Phone:+1 920-490-9860
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Store
  • Sunglasses store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–3PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:9AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Planning
  • Appointments recommended:Yes
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