The doctor is so kind. The process was easy and I got my glasses in 2 weeks. The extras I got really weren’t to pricey. And I absolutely love the pair of glasses I picked out!

Dr. Laurie is just great. Very patient and personable. That’s where the service stops. It’s been 4 weeks now since I’ve ordered new lenses. After two weeks a completely disinterested tech says 2 weeks is typical. After 3 weeks a tech says she will check with the lens manufacturer and call with a status. No phone call. When we called them the day later the tech said “for some reason the lenses were never ordered”. She claimed she would place the order. So after 4 weeks nothing. My new approach will be to get my exams from Dr. Larson, but go next door to Sam’s for glasses. The Walmart employees seem to be completely unmotivated. It’s a busy store so I suspect management doesn’t really care much.

Have been seen there 3 times. On my last visit I was given two weeks of normal contact lenses to try and 2 weeks of multifocal lenses to try they told me to wear them and decide which I liked better. After wearing them decided I wanted to get the multifocal lenses which by the way they are charging 2 times as much for as the online sites. When I called to order them they said I couldnt get them because its their policy that I have to Contact them within a week, they didnt tell me this when i was given the samples to try. Now its seems the only way they will order is if I get another exam. Even the people that I ordered the contacts from thought it sounded pretty shady. I guess all I can do is post my experience and let others learn from my mistakes. Also I left a message with Dr. Laurie to call me to hopefully resolve the situation but was told by her office staff that she cannot be bothered to speak with her clients. Very disappointing because my previous visits were good

I have been going elsewhere for years, and with my benefits I was allowed 2 pair of glasses. I thought I would try walmart as they seemed to have more selection. The first visit was a lot if waiting, then when I finally saw dr she kept pushing this extra $39 test on me. I picked out my glasses, and they told me I would have to pay $24. My bill shows total was $204, I am allowed $200, so I called insurance company. They were told by Nicole, the money was allotted wrong and once claim is paid I would get a refund. That was back in June, I got glasses in May. I called walmart numerous times and they kept telling me Nicole was not in, I left my information for her to call me back and after 3 times of no return call, I called my insurance company. They called the 3rd party that processes the claim and they said it was for $224. Insurance company then called walmart with me on, Nicole said they write off $20 for the claims processor and that then gets billed to me. If I could give a zero star rating I would! Walmart vision just lost a customer and I will tell all I know to not go there. I have my receipts and no where does it state $224!!

I really enjoy going to this location for not just my eye care needs, but also, my childrens eye care needs as well! I felt like Dr. Larson really listened to what I had to say and took that into account during my eye exam when other opticians were just quick to say anything to get me or my children out of the chair, so they could get their next patient in and out! Everyone there at the office are very helpful and kind! And, the selection of eyewear is very extensive!

I damaged my glasses and walmart optical were able fit me in theyre busy schedule the next day,which was a friday,they came in on the following monday! Great service!Dr.Larsen is great!

Staff are super rude. When I ordered my glasses, I instantly knew the prescription was incorrect. I was still told try them for 2 days. I came in the next day because they were horrible and had to do the leg work to prove that the wrong prescription was definitely made. It took longer for them to fix them than it took to get them the 1st time. When I finally got them back, I knew instantly that once again, there was something wrong. The woman cut me off and said youve been wearing your old glasses all day so yes they will be different. I CAN SEE OUT OF MY OLD GLASSES JUST FINE! I needed new lenses. What I do not understand is why 1 lens has a blue reflection and the other is green. She should not be working with the public. Neither women should really. They dont care.

Dr. Laurie told me I needed cataract surgery. I couldnt even see out of the glasses she prescribed. Went back to my regular optomotrist and found out I never needed surgery. Would not recommend this vision center.

I came in for just my regular annual visit as a repeat customer. The exam went well, except when I found out my prescription changed, and I decided to just get new glasses at first. I usually wear contacts, but couldnt afford both all at once. I called a couple weeks later to schedule a contact lens appointment, which my insurance doesnt cover, and since it was within 3 months of my annual visit they could just use my recent visit instead of doing the whole thing over again. Good news, right? I scheduled the appointment a week and a half out, meanwhile really missing my option to wear contact lenses at work. I show up on the day of my appointment only to be told that they do not have any trial lenses in my prescription for me to wear (which you have to do in order to finalize a contact lens prescription to actually buy them) and that they would have to order them and they would be here in yet ANOTHER week. So what was the point of me going all the way there for an appointment just to be told I would be leaving with nothing? Well to pay for the contact lens exam of course! I never saw the doctor, but in order for them to order these trial lenses for me, I was told I had to pay the $35 fitting exam fee - with no exam of any kind! Why wouldnt these trial lenses be ordered ahead of time so that they were actually there when my appointment came? They already had my prescription! There was plenty of time to do so. I spent an entire hour of my Saturday dealing with this and the only thing I got from it was an additional week without contacts (a week when I really needed them) and a $35 charge on my credit card.

The people there were very helpful got me in on a cancel which was great, But Doc Laurie, she was my best eye Doc ever, very pro, Oh and she human! Nice!..

The doctor is amazing nice and I love that it’s open on Saturdays

Made an appointment with them weeks ago. Went in and they told me I must have made it at East Walmart. Went to East knowing I didnt make it there and made a new appointment there. The staff was also rude when telling me I didnt have an appointment.

Terrible customer service