Small parking area so it may be difficult to get in and out at times but worth the effort. If you are accustomed to good Firestone service, then you won’t be disappointed here either. The estimate is what you will pay unless told otherwise with your consent before work is performed. They were prompt and service was as expected even on a busy day.

Fast, professional, courteous. What more could you expect? Great products. Great specials on prices! They are the best at everything you could want from customer service to complete care for you and your vehicle.

I dont normally write reviews for businesses, but I have had a poor experience with this Firestone that needs to be communicated.I took my 1999 Jeep Wrangler in for a fluid flush. It had been sitting for over a year as my company bounced me around. I finally have time to work on my Jeep again, but didnt want to flush the fluids myself (a combination of laziness and nice newly cleaned garage floors), so I took it here for an oil change, brake fluid flush, transmission fluid change, transfer case fluid change, and front/rear diff fluid replacement.While the customer service was great, so far I have been very displeased with the results.When I received my Jeep, the brakes didnt work, which was a serious issue when I went to drive the vehicle down the block. I quickly came back, and after speaking with the technician learned the brakes were never bled during the brake fluid change. A mistake like that happens (but shouldve been caught when the tech drove my Jeep off the shop floor), so I let them fix it free of charge, and I was happy.However, I parked my Jeep and let it sit for a few days until I had time to work on it this weekend. When I came out to see it, I noticed a puddle under the transmission. Upon closer inspection, it looks like the tech didnt remove the transmission skid plate when doing the fluid exchange, which left a nice mess of fluid dripping in my garage (so much for that clean garage floor).Likewise, while I was under my Jeep, I noticed a cup stuck to the catalytic converter (see pictures). Unfortunately, whatever tech was working on my transmission left a styrofoam cup in the skid plate, which melted to my cat.After having the brakes fail on me, seeing the transmission skid plate mess, and catalytic converter mess, I start to go over my whole vehicle. I checked everything Firestone worked on, and noticed my diff breather tubes were never reconnected to the pumpkins after the diff fluid exchange (see attached picture for front pumpkin diff breather).Out of the 6 jobs Firestone had, they messed up 4. For the price tag, I would go to a real automotive shop or do it yourself. The hassle and sloppiness is not worth the $600+ charged for basic fluid flushes.The one thing I didnt check was the fluid type Firestone replaced everything with. Lets hope they didnt mess that up.

The Firestone team do a great job every year to keep my 08 Honda in safe shape for summer travels. I also have the Firestone credit card that allows me too pay for thecharges over a few months.Always reliable!

Very poor customer service. was not very forthcoming with what was wrong with the vehicle so after spending $600.00 on what they claim was to be wrong with my vehicle which was not actually wrong with it. had to take it somewhere else and spend even more money. chris the guy who answers the phone and was at the desk was extremely rude and acted like us as customers were a bother to him. with firestone being such a reputable nation wide company i figured we wouldnt have any more problems but will never go back to this one very disappointed in the service we received.

I had two trailer tires with bad valve stems. These guys were busy and they stopped to help. Knocked out my problem in 10 minutes. Thank you Brian!

I always take our vehicles here. Theyre my first call whenever I need repairs. Dee & Chris are a comical bunch at the front desks. Jimmy, a tech, is always helpful. As a woman, I trust them to give me accurate info & not assume that I dont know anything. They never try to push extra services either. Im relieved to find a good shop. I refer everyone here!

Chris knew what the problem was over the phone and was ready for me when I arrived. It took him 90 seconds literally to fix it.

Nice people and clean place parking is not good some time

Been goin here since 2008ish awesome place and people. Super friendly people (Mrs. Dee is the best, been dealing with her since day one), very fast service, and great prices.

Deb and the team are great. We were sort of stranded due to a flat tire. We thought the tire was shot but the team there were able to fix the tire and had us on the way. I cant say enough good about how professional the staff are and how they were willing to jump right on our problem. Thanks!!

Friendly service and free coffee .

They had my truck for 6 hours for an oil change and never got it done. I had an appointment at noon and dropped it off at 9am while I went to Metairie. I came back at 3pm and it was never touched so I asked for my keys and went somewhere else. Ridiculous.

Friendly staff. Efficient.

Definitely my new Firestone location for auto care.

Best darn service and attention to my financial ability. I thought I was stuck with a blown tire for the whole weekend until I talked with Brian (superman). Straight answers to my questions, honest and sincere. Ty brian.

Oil change new wiper blades rotate tires they did good

Good service for the price....good ppl to make the service mo better

Staff and Technicians were excellent. I had a flat tire and pulled in as they were locking the doors to close. They took us in and changed the tire without hesitation. Thank you Downtown Gulfport Firestone. You don’t find that kind of service anymore.

Didn’t actually go there.. I needed my tires balanced and an alignment, I was traveling and just needed to get it knocked out real quick so I gave them a shout.. 4 hour wait... um.. no thank you. 👎🏻

Super friendly, good prices, fast work, brought in flat on rim, they wouldnt let me put it back on truck, brought Jack out and done the work for me.

Very professional and nice staff. Answer all questions and make sure u understand what every they find need to be fix now or in future. Make costumers feel welcome.

Initially our experience was a great one!My husband bought a 1974 Volkswagen Beetle and did most of the work on the engine and lines himself with huge help from his brother-in-law. They got the car running pretty well but brought it to this Firestone location to work on the brakes which were pretty shot. The master cylinder needed replacing and the brakes needed bled and checked. We thought the work was great and I dropped my husband off to drive the car home. On the way home, the back driver side wheel shot off the car across three lanes of traffic to land in the middle of the woods. Firestone came out and helped locate the tire after over an hour of searching and put the wheel back on using a bolt from each of the still attached tires. (Now each tire only has three bolts instead of four.) They had to order the replacement bolts but checked everything out again and gave it the all clear.As a secondary education professional, my husbands spring schedule didnt allow him the opportunity to take the car back up for another scheduled appointment to have the missing bolts installed. Even so, the car was driven short distances periodically and was doing great...Until the brakes went out and he almost got into an accident.So, my husband calls Firestone again and they agree to tow the car back up to their location as it had been less than 6.5 months since the brake job and replacement of the master cylinder.Once they began working on it, a mechanic calls and tells my husband they cant keep the car running and he will have to get it tuned up and going well before they can look at the brake job that we already paid for. So, they hire a tow service to bring it back to our house.IT ARRIVES WITHOUT ITS SUNROOF.We call after the holiday and they have no idea what happened to make a part of the car disappear. They recommend that we call the tow service they hired to see if they know anything, but they dont.Fast forward to after this weekend: the car runs fine after the fuel system was cleaned up and the tank drained and cleaned. Actually, the car runs better than it ever has.My husband calls this Firestone location to have them schedule an appointment for them to look at the brakes that we had already paid for in January for them to tell him point blank, Nope. I dont want to see it again. I dont want to see that car here.So now, we are out brakes that they supposedly fixed and tuned and out a sunroof that they lost for us.We have opened a claim with the corporate office and would love for this to be attended to and made right.

Oil change. Service by appointment. Only took 15 minutes past appointment time to get serviced. Friendly staff.

Took a tire to be patched here, walked right in and was greeted politely and promptly, they got it patched and me out the door in under 30 minutes. The lady running the front desk was awesome and the guys in the shop were great. All around a fantastic experience, they’ll get my business again.

Had good experiences here getting tires. So much better than waiting forever at the big box stores.

Been coming here for many years for tires and basic care. Use another shop for primary repairs only. The staff is always helpful and not afraid to answer any questions or fully explain. This last time got a hundred bucks off tires. Wouldnt hesitate to come here again.

This is absolutely the best place to take your great customer service and the mechanics did an awesome job

The employees are extremely nice and helpful. I had a tire leaking air. I was in and out in about 20-30 minutes! Awesome!! Highly recommend going there!

Customer service is great. They worked with me on an issue repeatedly and patiently over a couple of months to get it right.

Love the lifetime warranty on the wheel alignment, you can use the warranty at any Firestone in the country.

I want to thank all that were involved, for getting me in on a Saturday afternoon with starter problems.I am from out of town and thought that I would have to wait to the following Mon to get the starter changed. But they got right on it and had me going in no time. Its really nice to see that there are good auto repair shops with helpful people. Thanks Again!

I have used firestone at this location for 5 or more years for both my cars for oil changes. I have always relied on the store managers because they look out for me. But this trip was on New Years Day I had my oil changed. They have always done # checkpoints and wouldmake a list of there findings. This visit nothing was checked and when my car was brought out to me I ask Mike the tech if he reset oil light was told yea as he walked by me. Then turned around and said he better go back and check. The passenger back tire that was facing Mike and me was almost flat. When I left I had to stop and put air in tire that only had 20 pounds of air in it...two days after oil change notice oil on ground had it checked and the oil plug was lose and the oil filter not properly put on was leaking from both areas. I will make a point to talk with the store managers at my next visit and will request a tech that has done oil changes in the passed. Shame on you Mike should take more pride in your work ..

Flat tire and a hour from home. They got me right in at 7:15am. Great service. Very thankful.

Meh... Two hours for a tire change.Edit...edit...edit...edit....3 stars initially, downgraded to one...4 hours later...Had a flat to fix in rental. Explained that if it were to take too long that I would just take it to rental place and get a new vehicle. The guy told me two hours and here I sit 4 hours later.When you know someone is stuck from out of town and needs to get back on the road you would think an executive decision could be made to push you up in line to perform a 10-15 min fix. Especially after the stated two hour mark.Thanks...Thanks... Completely demolished my one day off a week between work and travel for work.

It took them two days to change my tires. I have had my tires changed before and its never gone over 2 hours. This is ridiculous. I wish I had went somewhere else.

The service was fast waiting area was clean.

Got oil changed and it was nice and stuff. Whatever.

Excellent care and great people until you need something that is in fact NOT the run-of-the-mill type of problem. Suffice it to say; that the quality of or the ability to, follow through on customers concerns very much needs to either be taught and learned. Or if it happens to already exist and it’s in hiding then the matter needs to desperately be reviewed and greatly improved upon at all levels. This training or retraining needs to happen form the front counter, to the back/side office, and finally come to rest and happen in the shop area. It seems that at some point the very act of returning a phone call is taxing and will more than likely be ignored multiple times if it’s not on the daily TOP TEN LIST of action items. The above and beyond is just that! Above and beyond. Often times I have wondered can these qualities and skills be taught? You know the idea of service the idea of following up on a concern. Nah, I guess not at least at 1420, 25th Ave, in Gulfport. They were just to busy that day. Wish I did not have to give a one star rating in order to post this review because even the one star was not earned. Oh yeah and check behind them to see if they actually change your filters etc...Thanks for serving and an excellent example of what not to be!All my best,

Great price and great service!

They tried real hard to solve our problem then turned around and told me I needed to take it to a dealer but charged me nothing for their work

They diagnosed the tire slow light problem in 5 minutes and charged me nothing. In and out as a tourist in less than 10 minutes.

If I could give this place NO STARS, I would. Horrible service here. The experience was a mess, I had called here a few days in advance to get make sure my 250 Ford Diesel Truck could be worked on. Brian the STORE MANAGER, said ‘we can work on it’. Keep in mind my boyfriend who has been a diesel mechanic with the Military for 11 years went with me to drop it off. The ONLY reason he can’t work on it himself is because we don’t have a garage. Anyways, that day we went and did some errands in the truck we also took our extra vehicle because we knew we were going to drop our truck off... Once we get there everyone is polite, great! I’m thinking this is going to be quick and easy. The next day we get a phone call from the store manager Brian who calls my boyfriend and says ‘we can’t work on your truck for the type of truck it is but your rear caliper is sticking’ which is what we had taken the truck in for. So, now I’m irritated because I lost two days and I’m supposed to be moving in 7 days... We get to the shop the day they call so we can go pick this truck up so we can run it across town to another shop well... my boyfriend goes to turn the the truck on and the brakes hit the floor... He checks under the hood and there is NO BRAKE FLUID. Brian comes back out and starts arguing with my boyfriend saying that issue was already there. Then how would I drive it to do errands the day I dropped it off, I ask myself!! Brian walks away and leaves my boyfriend and myself and goes inside unbothered by the issue! Jimmy (worker, deserves a raise) comes out and tries to help my boyfriend and gives us break fluid. Needless to say I’m fuming (I’m also pregnant) so, after Jimmy helps us, my boyfriend checks underneath the truck and turns out there is a busted brake line, that wasn’t there before. And I mean this truck is pouring out brake fluid and issue that would not fly given my condition... So now we have a truck that was brought in for a rear caliper sticking issue! And now I’m leaving with a busted brake line AND rear caliper still sticking. My boyfriend asked Brian if they could at least fix the busted brake line that wasn’t there (we were willing to pay to get the issue done) so we could drive it to another shop and Brian said ‘no we can’t work on the truck with that issue’ meanwhile they have a sign of ALL the brake services they ‘can’ do... Brian said ‘the only thing I can do is call a tow truck and take it to where you need it to go’... we agreed. While I was waiting in the car, I called the shop and asked to get Bobs number who is the area manager, Brian answered and as soon as I said Bobs name he hung up on me. I called a different store close by and Henry (who deserves a raise) gave me Bobs number. I called Bob and I still have yet to hear back. Needless to say when we got to the other shop (we didn’t mention what happened or anything about our experience at firestone) the guy went under the hood the truck and the truck itself and immediately said ‘it looks like this was done in purpose’ And I immediately walked outside because I didn’t want to lose my composure and I wanted him to be able to work on the truck. I will NEVER recommend this place to anyone. The customer service is unprofessional, unpleasant, and unbelievably rude! I hope someone sees this and addresses the issue. The fact that I took a vehicle to get fixed at a shop and had to get it towed to another shop because the shop I took it to lacked the expertise is concerning, they SHOULDNT even be open if they can’t even fix a simple break issue. BOTTOM LINE, don’t go here!

This shop is overpriced for labor, and parts are 2 to 4 times higher than parts store retail (and Im sure Firestone pays less than retail). They do invent or inflate problems to scare you into spending money, and may not do the service they do perform correctly. Frankly, its easier, a whole lot cheaper, and much less stressful to fix it yourself.

I went in a few months ago to get some tires put on, excellent service. A little slow, and my truck got pulled in over an hour after my appointment time, but it was a good service. I also had a problem with stalling when I shift into reverse or drive. I asked to get it diagnosed, and they told me they could do it. They offered a computer diagnosis, and I told them I had access to a computer, so that would not help me. They told me they do dig into the vehicle itself to find the issue. I came back a couple months later when I could afford it and got the diagnosis done, they told me theyd do it for 86$. Same deal, the truck pulled in a hour after the appointment. I got a call the next day saying the mass airflow sensor, the throttle body position sensor, and the egr valve all had a low voltage code on them. I just replaced the egr and the throttle body myself, and cleaned out the mass airflow. I knew at least the sensors were not bad so I told them that is not the issue. They said they would tell the mechanic. I waited about five more hours, then gave them a call back to find out they hadnt done anything else and parked my vehicle out back without telling me it was done! I told them I was going to come down. Before I got any information they made me pay, after qualifying for a 20% discount it was 91$! They told me three months ago any work they did would be guaranteed and if the problem persisted then theyd fix the issue for free after the first payment. They told me they couldnt guarantee this issue. They werent certain this was the issue! I couldve plugged in a computer for free and found out what they told me. Basically I paid them to plug it into a computer, empty out a quarter of my gas tank to test drive it, and give me the same information I had before. All they could tell me is replace the mass airflow sensor. I believe its the torque converter, and I told them this before the diagnosis. However when bringing it up, they told me We dont service transmissions! How are you going to try to diagonals a vehicle that has a stalling issue when the vehicle shifts into drive or reverse if you dont service transmissions? I will never step foot in a Firestone again. This is exactly why I do my own work and dont go to mechanics. After reading other reviews of people getting work done here, if you choose to go to this Firestone, just get your tires done. Either do your own work or send it to a honest mechanic who owns their own shop.

The best customer service weve ever had. This is the only location we bring all of our vehicles for any car service needs.

They got me right in this morning. Excellent service and friendly for a 4 wheel alignment

Great people great service what highly recommend them to anybody

They have been my main repair shop.memorial employees get a discount..so far Ive been pleased...

They get the job done. Great personality

I drive from Picayune to Gulfport hey 49 they are very detailed with their work and very friendly and personal.

Dee is amazing always great personality and will get your car done right the first time

Started with just an oil change and now trust them for all the service needs of my 1977 Corvette. Great, friendly, knowledgeable staff!

Always take care of me and my vehicle. Always stand behind their work.

Firestone was a blessing tone my family and I. I had a blow out on my way to gulfport from hattiesburg and first one made sure my family return was as safe as possible. Brian and the team at the gulfport branch are godsent for there customers and those who needed and at of God to help my family and I get back home safely. Thank u so much. Paying it forward.

Honest and upfront pricing, the people are easy to work with and the quality of the work is good.

Good product, good service, great people.

They wanted 26.50 +tax to air up my tires. I left.

Nice people and get the job done.

1994 ford f150 front end work.

Very disappointed. Was told I needed a clutch safety switch to solve the problem of the engine not starting. What raised a red flag was when a mechanic friend commented that the safety switch being bad would not cause the entire electrical system to fail. Three days and $136.00 later my new switch was installed. I had an electronics technician troubleshoot the old switch. He found it in working order.Needless to say I will be sharing my experience with family and friends.

Little slow but good service

The day i was there fast work. Friendly staff

Got 4 new tires.

Top notch and quality care

Honest

Excellent customer service!

Great service and amazing store manager!

They do a Great job on everything they work on!!!!!

Good service all the time

Great Tire Deals

Friendly. Got me in and out with very little wait. Too bad they couldnt fix my tire and didnt carry Michelins.

The only place I go too

Dont ever go there

They are friendly and helpful .

Great service

Great prices and fast

Excellent service.

Good service

Best guys to for service

It reasonable and convenient

Good work, but you need to know a little something about what needs to verify done to your vehicle as they will always sell you the most expensive part/service first

Good people

Honest shop

Courtesy

Just had to drop money off to a friend. I didnt go in