Wonderful items and great selection. Love buying pretty accent pieces for my house. Sometimes stuff here get on the little more expensive side but definitely worth it. Great Place for 🏠 decor

RUN SCREAMING. My partner and I trusted the General Manager with our order. Massive mistake. He promised delivery weeks ago. They had no trouble charging us, but the delivery neither has arrived nor is even anywhere in their system. If you like being lied to, taken advantage of, and frankly ripped off, then enjoy West Elm Huntington. My attorney has the case now.

Love all of their merchandise the model of a new home build we saw had all of West Elm drapery & it looked beautiful. Lucky me I caught a great sale & placed a large order. Cant wait to move in & hang them in every room there so light & airy just the right touch

Excellent customer service. Easy return process and great products for your home decor needs.

Worst customer service of my life from Lori & Michele. Called corporate and no one ever followed up. High prices for Chinese products and bad service. Go on Wayfair instead.

Christina was great! Super helpful and offered her advice on pieces I was interested in within the store.

Kim was very kind and patient with me. Very relaxing shopping experience.

A really nice West Elm experience! Nice store - though not gigantic so you won’t find everything here, but overall it was a nice experience relative to West Elm in NYC. Just call ahead and check to make sure that the items you’re shopping for are on display. The only thing I didn’t get to see was TV/media consoles, but otherwise a good store.

Good selection. Bad customer service.

Michelle was super kind and helpful! Thank you

NO ONE from this store could send me my order number and refused to send me an itemized receipt. I ordered close to $ 20K worth of furniture from this location. I am not upset that the furniture was delayed. I understand that these are difficult times. I do not understand why I cannot get a simple order number or printed receipt. I cannot return a couple of chairs to the store without a printed receipt. Terrible Customer Service and even worse Store policy.

Just picked up an online order. Very nice staff. Thanks Charlie for liking my mask. Great personality

Its ok, not really big one, missing a lot of models on display. Better of go to Chelsea or downtown bk locations.

My experience with this store has been hot and cold. many times i didnt want to return because of the lack of help and rudeness... a few months ago i decided to give it another try - i went in and when the rep realized i was there to spend a lot of money (couch, rug, end tables etc) he was extremely nice and helpful! i left feeling like the companys culture must of changed since the pandemic and they were trained to be nicer and friendlier! well im back to my original thoughts. this week i returned. first person who helped me had no clue how to answer my questions so i went over to the guy who originally helped me with the couch - since i wasnt looking for such a big purchase this time he was less thrilled and helpful. i had questions about accents for my couch and other items - he was condescendingand basically told me to look online! another girl also said look online - didnt check stock, didnt make suggestions like my visit a few months ago. well im taking their advice now - i will be shopping online or going to another store. its a shame because all my friends and family shop at this store and now well they wont. the people who work here need to lose their egos and attitude and care for their customers - could use that company culture training i thoguht they had after pandemic. too bad.

Modern furniture. Simplg styles. Nothing stood out.

Great store and awesome furniture. michelle the manager is a gentleman. we placed an in store order. he allowed us to cancel next day and reorder. he got us additional discount, and fully kept in touch to let us know the delivery dates. very professional and highly recommend

The staff are able to find and match furniture you are looking for. I would highly recommend this place to shop.

Like the dining room furniture.the way they placed it, beautiful. Those towels, throws yummy . wish I could bargain the prices thats on the tags.. More customers, like me would be able 2 buy.

Just wanted to thank Allyse for her kindness .I certainly recommend shopping there..

Poor customer service. Have had multiple instances where I left my information to be called back and there was no follow up whatsoever. It’s a shame because the merchandise is nice but it’s not worth the aggravation. Would not shop here.

Stefan is a great manager, This store has good team, very personal and super helpful!!!

West Elm is a terrible company to deal with. I spent more than $5,000 on their furniture in January 2017. In August, a problem developed in the sofa. I have called their customer service 5 times since August and they have still not called back to schedule the repair after 3 months (it is now Nov. 15, 2017). Every time we call, they say their repair department will call back within a week, but they never do. I have spoken to several managers, but they all deny responsibility. Shame on West Elm. My only option is to see them in court. STAY AWAY FROM THIS COMPANY!! NOTE: My actual rating is 0 stars, but I was required to select at least 1 star to post,

Worst experience in a long time; seemed specific to the store and store staff...showed up to find a store representative ARGUING with a customer. Extremely condescending and unwilling to compromise and remained focused on HIS FEELINGS. The customer didn’t seem like a “pleasant” person however the representative (appeared to be the store manager) did not remotely convey customer service - focused on himself. I had to side step another store rep to get out of her way and no thank you. And MY OWN customer experience involved a huffy person who seemed put out because my return was difficult. She “instructed” me how to do it right the next time (wasn’t my fault anyway - phone reps false information). She may as well been in her bathrobe and fuzzy slippers - her affect was so poor. West Elm change your training overall and/or PURGE this location of its bad vibe!!!

On line furniture looks nice. But in store not s[ much

Excellent experience. Very nice people working there especially Lori and her manager!

Careless staff. They are on their own business.

Very helpful in deciding on curtains! Great taste and knowledge of what they have to offer.

Called up to check on the delivery of an order that I place in-person at this store, and the sales rep was rude and completely unhelpful. Told me that she couldnt help me and that I should call their general customer service number because thats what she would have to do any way. I couldve ordered it online and saved myself the grief.

4 Star for a West Elm, 3 Star a home good store.

Store set up nice, helpful people

Elyse has helped me twice this year and I will continue to go back to this location because of her.

Limited selection