We wanted to replace our old Hot Spring spa with a new one. Prices are high in our area and the wait is 6 months+. We learned about the Hydrangea spa from the Hot Tub salesman. They did not have one to wet test, so we bought it based on the brochure, and price. At the time of purchase a different Hot Tub Store salesman prepared the invoice and it was $1K more than the original quote, which we had corrected. The spa was delivered in a month as quoted. During that time we found the this spa is being sold by a hot tub store for $2K less in another market. Home and Garden brand spas are also sold by Home Depot for less than we paid for ours.The delivery was very good and on time. The owners manual is not helpful, so buying this spa online or through a big box store would make it more challenging to set up. Several jets fell out when we started the spa, and the pressure from the jets is lower than we wanted. At 55 I also find that I float off the deep lounge seat. If we had the opportunity to wet test this spa, we would not have purchased it.

The Hot Tube has come through with flying colors. Patrick W. always kept us updated on the progress of our order. With all thats happening these days, its great to have R200 Endless Pools SwimSpa addition to the Stay-cation making it quite livable! From the time Jack informed us of the arrival to getting it craned in to the backyard, filled, electrical connected, and Patrick personally came over to give the orientation on how to care for, it took 4days. Weve already started our health therapy routine and it so what was expected of it!I want to personally thank all of those involved with our purchase. My wife and I will now enjoy our retirement years to the fullest!!R & J

Excellent service! My wife and I became owners of a salt spa by proxy, as it came with our home. We had no idea where to begin and were recommended to call The hot tub store (by another spa store that did not sell salt spas). They are very knowledgeable and super friendly. I got all the information I needed and then some. Purchased some salt and now Im in business. Cant say well use the spa often in the summer, but I am happy knowing that its working and ready for use at our leisure. Thanks Hot Tub Store!

Experience was overall very good, salespeople are helpful and not pushy. Spa arrived earlier than expected and looks/works great. Some more assistance finding electrical subs would be good.

Brandon did a great job getting with the purchase of a new spa and then providing start up expertise to get us going. Thanks Brandon or taking all my crazy calls to get me started!

What a great experience at the Rocklin store. My spa is well worth the wait. The staff was helpful through the process, and after the delivery with chemicals and expertise. They helped me find the perfect spa.

I Stayed in contact with a sales rep over a month to organize the installation of a Jacuzzi to surprise my wife for Christmas while were off on vacation it was a beautiful experience.

They know their products well, and could answer my questions quickly.

Needed chemicals. Went to the West Sac Store on a weekday and found it locked up. Called the Rocklin store and just got voice mail. Gave up and went to Leslies.

First - if you are thinking about getting a hot tub - you are making a great choice for a means to enjoy and relax. I have a pool and exercise room so adding a hot tub is truly of great value. No stress, glass of wine, under the stars - enjoy life.There are many models, sizes, and prices. I looked at several stores, several models - price is what you pay, value is what you get. We ended up buying a unit from the Hot Tub Store to meet our needs, not to impress. We chose that store based on trust, quality, and service first, but the price was very much competitive compared with similar quality units. I was more than comfortable and trusting with my store sales women and the delivery technicians were great - this is value. Bridget made the buying experience into the right choice.

I love all the information I receive when they come out to service the problem. It really helps to continue to make maintenance a little easier.

We’re loving it! Perfect process, no? Is it ever? But everyone was helpful, responsive and promptly made things right. Honest and good people.

Love our hot tub!! The best gift we could have given ourselves. Everyone in the store is helpful and nice.

The service and products are great. We purchased a two person TX hot tub. We enjoy going out at dawn to start a new day. It is relaxing and awakening. We enjoy the peace of bathing, nestled under a redwood tree my mother planted over 40 years ago enjoying nature from our back yard. The sounds of the birds singing, frogs from a creek a few houses away, and a roster or two outside our development greeting the sunrise, with an occasional cow mooing. The last few stars and planets and the moon as the sun lightens up the sky and lights up the clouds. The reflection of the sky and trees on the water.Our back yard is our sanctuary. It is our favorite place, and the hot tub is the center piece (even though it is to the side under a great redwood tree). Vicki and I feel totally connected, and celebrate that connection daily in our hot tub.

Patrick was very helpful explaining all the hot tubs and offering suggestions to meet my needs

I have been a customer the CA Hot Tub Store for almost 8 years. Our hot tub is the best. The store has an outstanding service department. I would highly recommend this store to anyone looking for a hot tub

Haven’t taken delivery of th hot tub yet, but the service was too notch! Christian was the best, answered all my questions.......even the stupid ones! Would recommend!!

We own a TX hot tub which is ideal for two people. Both my husband and I are tall and it is very comfortable for us. I am 5’9” and he is 6’2”. A morning soak with jets helping to relax the muscles is our way of starting each day. The TX is low maintenance in terms of chemicals and is always ready to use anytime. We highly recommend the TX for a couple.

The hot tub we purchased from The Hot Tub Store has been one of the greatest purchases weve ever made. Weve had the tub for almost 9 years and we enjoy it practically every day. While an evening soak before bed is a great way to prepare for sleep, the best part is a morning soak to ease our back pain. Its the best way to start the day. Everyone we interact with at the Hot Tub Store is always super friendly and knowledge. These guys get my highest recommendation!

We love our hot tub and our experience with The Hot Tub Store. I have always wanted a hot tub and have not been disappointed in actually owning one. The staff at The Hot Tub Store is friendly and extremely helpful including after the sale which says a lot!! My wife and I have enjoyed soaking and watching the children enjoy the tub as well. Can’t say enough positive things about the experience!!

I’ve always had a very wonderful experience with Patrick and his team. They been very supportive with my “complicated water.” I’ve also been very happy with my decision to invest in my high quality hot spring spa. It has been quite an upgrade over more budget oriented competitors I had researched before making my purchase.We had a PG&E outage that lasted four days, and my limelight flair was up and running four hours after the power went back on. It just shows how well insulated a Hotspring spa is.

Austin was great. The spas are awesome. Super pricey though... Would be five stars if the prices werent so high. But I am sure the spas are probably worth it.

We spent almost an hour with Marsha Carter today discussing the Hot Springs Spas and the many options and models available. We have recently moved to Oregon and because of Hot Springs loyalty to local distributors, it is not recommended we buy in California. Knowingthat she still spent the time with us answering all our questions. Her knowledge of Hot Springs Spas was impressive. We have had two Hot Springs Spas over the last 40 years and love them. Go see Marsha!! She is wonderful!!!!!

We needed to retire our 25 year old Hot Springs hot tub. We love the Hot Springs high quality. Our salesman, Freerk was very helpful, knowledgeable and friendly. He has good communication skills. He followed up via email & phone call, with more information that we had requested. No high pressure sales. Great experience!

Me and my family love our new hot tub. All of our family and friends love it too. Our kids love to invite their friends over to go swimming. They really get a kick out of being able to swim during the winter months. It creates such a great atmosphere to relax and bond with our kids. Me and me wife especially enjoy it, because I am a disabled Veteran with chronic pain and my wife has a lower back injury. We find the hot water to be truly relaxing and therapeutic. It really helps all of my aching muscles and joints. I find it to be even more helpful than taking pain medication. Having a hot tub has not only enhanced me and my familys life, be it has improved our health as well. The only regret I have is not buying one sooner. Thanks again to David Rosas for helping us get our hot tub. His knowledge, understanding, and patience went above and beyond our expectations in finding the right hot tub for us. I will be referring all my friends and family to him at the Hot Tub Store.

Just finished the 30 Soaks in 30 Days challenge. We have used the tub each night before bed for the last 30 days and can report the following:1) Longer and deeper sleep2) Joints and back feel better3) More relaxed/less stressedWe bought our tub from The Hot Tub Store 15 years ago, and it still looks/works like its brand new. The staff there are always a pleasure to deal with. Kudos to you, Rocklin Hot Tub Store.

Customer service from Folsom office person (Bridget) was excellent. Hopefully, delivery and installation will be equally pleasant.

I had been researching hot tubs for awhile and stopped in The Hot Tub store after researching online and filling out a questionnaire to determine models that were appropriate to fit on my small patio. Marsha was an excellent resource with information and showed me the different models that might work. Based on size, she helped pick out the best model for my needs and explained the various features as well as requirements in depth. Needless to say, the purchase was painless and all the staff were very helpful. The delivery and set up of the tub was smooth too! Thank you to everyone involved in the transaction, especially Marsha for her patience with my never ending questions!

We love our spa from the Hot Tub Store. We purchased the Envoy Spa with the Salt Water System and the Covana Spa Cover. We use our spa almost daily and can tell you the Salt Water System is the way to go. The maintenance is easy and the system is very easy on your skin. We highly recommend it! The Covana Spa cover is amazing, it is easy to use and lets us enjoy the spa when it is raining. Quite a lovely experience.The team at the Hot Tub Store are great, from the sales group to the installation team.Joe & Margaret

Took a sample of my well water and alsoSoft water for which I use when cleaning and filling my spa. David and the other gentleman were very helpful in explaining the steps since I’ve gad my spa shut off for the past year, but filled with water.David has been a big help to me since he started over off of Douglas Blvd. Great recommendations and suggestions. Spends enough time for me to ask questions and receive answers.

The folks involved with the purchasing and set up of the tub were fantastic. Very helpful and not trying to sell you on stuff you dont need.Very positive experience with special shout out to David and Patrick.

Thanks for being so helpful in the purchase of my hot tub. I use it every night. It allows me to then sleep 4 to 6 hours uninterrupted . I have a severe back problem and this tub is better than any prescription I have had in the past 30 years . Keep up the good work! CP

David Rosas helped me. He was very helpful, friendly and knowledgeable. My delivery was on-time and delivery team was very friendly and helpful as well. I would recommend them. I am looking forward to enjoying my hot tub.

Love...love...love The Hot Tub Store. Marsha and all the employees ROCK!I’m not one to rate, unless service is way up and beyond excellent, or beyond the worst.I mainly dealt with Marsha. She is on it! You ask and you will get an immediate response...anytime of day. I was so happy with the level of service, I bought a second hot tub for 2nd Home. I have always loved Hot Springs Spa. Had them in the past. Excellent, top of the line hot tubs! I feel it’s the best in quality and construction on the market. Can’t go wrong there. But, of course, you have a choice where to buy. I would recommend Hot Tub Store. They are a family run biz and they treat their employees very well....and it shows! My husband and myself are also small biz owners, and we appreciate other biz who share in the same core values as we do. Treat your employees well and you will have happy returning customers!! Plus they are a local biz. You have questions, need help, product or service, they are local and you can call or stop in and talk to a live person and get the assistance you need.If you’re considering hot tub, go see them!! You will have the best all around...product and service!! Thank you, Marsha! You are the Best...and it was Fun talking with you too!! Nancy S. :))

The Hot Tub Store is a great place to shop if considering the purchase of a Hot Tub. They specialize only in Hot Tubs, Hot Springs and Hot Spot Brands amongst the best in show for quality. Its nice to find a showroom with knowledgable staff who can answer real questions and are enabled to assist from purchase to delivery. Take a test drive in a spa on the showroom floor before you pull the trigger and know without worry what your getting into.They have a good assortment of supplies and such to keep your new spa up and running at its best, SADLY, while their spa prices are most competitive offering a spa for every budget, You can save up to %25 purchasing aftermarket cartridges and filters on AMAZON or other online retail site.I personally found the Hot Spot brand Rhythm model to be the best spa for value and purpose out of a multitude comparisons.

Bought my tub here and its amazing! Sales staff are knowledgeable and always make themselves available for my many questions. I recommend this place to anyone looking for a new tub.

We have had our spa for just over a year and love it! We opted to pay a little more for the salt water version and it was definately worth it. The health benefits are amazing plus the water is super soft and makes you feel like your whole body just got a pedicure! LOL.Everyone we have talked to and dealt with at the store has been super helpful and informative. They make you feel like family & you can call them anytime with any questions no matter what.

Patrick is such an awesome salesman. So knowledgeable and patient. Cant wait to get our spa delivered and invite friends and spread the word.

Best decision I ever made - making intolerable summer into a a wonderful season. These folks are great to work with! A gazillion thanks!

We received outstanding service from Nick. He helped us narrow down what we were looking for and decide which tub was right for us. He patiently answered all our questions and made the process so easy. The tub is gorgeous and extremely high quality. We are looking forward to many years of use. We highly recommend The Hot Tub Store!

Freerk and his Colleagues were very helpful in my search for a hot tub.Would highly recommend working with them!

Such amazing service. I highly recommend asking for Marsha. She is so knowledgeable and friendly. Made this experience so wonderful and she got me set up with the perfect hot tub! Thanks Marsha!!!

We bought our hot tub with coolzone last spring and we absolutely loved staying cool on hot summer days! Very easy to switch between hot and cool water. This has been a great investment for our family.

David Rosas is by far the most professional and customer oriented sales person we have encountered in a very long time. We are new to hot tubs and he came out to our house to assess our yard. He spent time with us explaining the difference of salt vs conventional water treatment, what the different jet features do, and most importantly, he listened to our needs. We never felt any pressure. David is a true hot tub advocate and wants to be sure that his clients have the hot tub best suited for their use.We purchased the vanguard and are excited about the his and her therapy seats. Also the two cooling off seats will be perfect for our young grandchildren. We look forward to many years of use. Thank you, David.

Fantastic folks at the Hot Tub Store in Rocklin. We are very happy with our Vanguard hot tub. We had 3 separate power outages during the PGE turn offs. The longest one was almost 4 days and during the period our spa only lost 2 degrees in temperature; very excellent insulation.

I’ve had great interactions with employees at both the Rocklin and west Sacramento locations. Always very friendly and helpful. Mike Barnes is awesome and has been my go to guy at the west Sacramento location. I love my hot tub!!!—going on year 5 and use it nearly daily.

Best experience with David the day we bought our Aria spa. Boy did we not need to worry about using the spa enough, we use it daily. The saltwater is so soothing and the jets amazing. We dont know what we did before owning the Aria. Best customer service even months after purchase.

Great customer service. Spent some time talking with David Rosas about my plans and options for my hot tub purchase. Very knowledgeable about the products and talked me through the pros and cons with courtesy and patience. If youre looking for a fantastic hot tub buying experience, go here!

Very knowledgeable and friendly, no pressure. Good selection.

Id had a Hot Springs Classic for 30+ years and had now moved to a much smaller place, wanted a little spa that would be easy to take with me next time I moved. Marsha was great, worked with me to find the spa I wanted and got me a great price. Delivered, set up, and ready to go for thousands less than the quotes I got elsewhere.

Marsha was such a great resource for info on Hot Springs spas! Weve been looking at hot tubs for over a year now; my husband is an avid researcher before hell buy anything...and there are so many on the market now all claiming to be the best...Marsha really took the time to answer all of our questions, let us feel all the different jets, and we never felt rushed or pressured to buy. Knowing my hubby, well be looking and testing for the next six months, so its nice to know theyve been around for 20+ years and will be there when we are ready to buy!

I always find that the staff is helpful and answer any questions that you may have.

Cant say enough good things about the Hot Tub Store, but Ill try...They sell a superior product to what youll find at most spa retailors, followed up with outstanding customer service.This is our first spa and I really appreciate the support and ease of use.Thanks so much for making my experience a joy in and out of the tub!

As newbies to hot tubs we found everyone at the Hot Tub Store to be very helpful, informative, knowledgeable and responsive. Clearly not selling the cheapest hot tubs, but definitely providing excellent quality, value and on-going service. Highly recommended.

My wife and I were shopping for our third Hot Spring Spa, no other spa would do!We knew what we wanted and had a budget to stay within knowing these Babies arent cheap, theyre the best!Okay, we walk into the store and meet David. David knows anything and everything about these spas, no BS here!We checked out some different styles with all the bells and whistles but stayed with our original model.We were a really surprised to see how much the new 2019 models have gone up since our last purchase five years ago, remember we had a budget?Well, David did some magic and found us a spa that met ALL of our requirements!The delivery was the hurdle, could we get a Trifecta with these guys? Bam! Delivered yesterday..Perfect! Quality, Price and white glove delivery & set-up! THANK YOU GUYS AND GALS AT THE HOT TUB STORE

I had a good experience in the showroom, completing the purchase and delivery. Spa was great for about a year and a half and then developed a leak somewhere inside the motor compartment. Found out that I would have to spend $150 to get someone to look at it for 30 min and then pay more after that. Very dissatisfied with this policy. I cant believe I have to pay just to have someone look at a spa less than two years old.EDITED (10/4/18) - Service manager contacted me and agreed to reduce the service fee to $80 if I edited my review. I agreed and paid the fee up front. Service technician just finished the 5 min service call and let me know theres an internal plumbing leak which they arent able to service and I should by an over-the-counter product to fix the leak. So now im spending $92.95 to fix it my self.Sorry. still dissatisfied. But I will keep my word and have added one star to my review.EDITED (10/10/18) - So not only did I not get anything fixed, but they charged me the full $150 service fee, evidently they meant they would lower it if a repair was needed. Im taking my star back, i think I should get something for my $150.

My husband and I have talked about getting a hot tub for years. After visiting many different stores and showrooms, we ended up buying from The Hot Tub Store. Why? Marsha. She was obviously knowledgeable, she didnt try to sell us anything we didnt want or need, she showed us the differences in the products in different price ranges, and she worked really hard to get us a great deal on a floor model. Marsha stayed in constant communication with us, and when I was a little disappointed with how my floor model was delivered, she offered to personally come over and re-clean the shell for me. Not necessary of course, but her offer showed me how dedicated she is to exceptional customer satisfaction. We are so thrilled with our Hot Spot Rhythm hot tub, and so grateful to have had Marsha to guide us through the process. Thank you Marsha!!

This Hotspring Spa store is in a great location and has a full display of all current models. The staff at the store work with you to ensure that your purchase and installation take place on a timely basis, and are there to answer any questions you have regarding installation and operation of the spa. I highly recommend this store if you want to purchase one of the highest rated spas.

Give me very detailed information on Hot Tub Covers. And how to measure corners.Helped me with all the chemistry.Always great customer support when I visit

Nick is amazing! We inherited a hot tub, so we came into the store with lots of questions. He walked me through everything we need to know to take care of it. Exceptional customer service/

A great place to buy a great hot tub! This is my second Hot Springs spa... and the first lasted over 15 years. The folks here are extremely helpful. Highly recommend.

We are very happy with the service here. David listened to what we were looking for and helped us find the ideal hot tub for us!

Great experience, no hard sell, felt very comfortable in the showroom. Was able to brouse without any interference. When we had questions, Marsha was there with the answers and explanations for each of the spas we looked at. In total, the quality of the product and the showroom staff sealed the deal. I would highly recommend the Hot Tub Store in Rocklin if you are looking for a great deal on a quality hot tub.

My wife and I visited the store to “simply” buy spa deodorant. To our surprise and delight, Nick led us through a detailed discussion of the available alternatives and described ways to improve the performance of our Jetsetter, which we have used and enjoyed for over 17 years. Quality product, expert service, who could ask for more?

Quality product and personal and well informed service from all the employees.Marcia helped me to understand the value of owning your more expensive tub over your competitions significantly cheaper products.Your staff has always help me with my questions in a personal and business like manner.It’s a pleasure doing business with you.

My cover went bad, so I went and ordered a new one. I was told a few weeks. Two months later I went in to check. No cover, no real info, but was told two weeks. A month later, nothing. Again no input from sales person. I suggested that maybe another color might make it faster. Surprise, that was a god idea since they discontinued my color, not that he had mentioned that previously. He found an existing cover and stated it would be in the showroom Monday morning, and he would call me. It’s Friday. I have heard nothing. Not happy!

Great Service from everyone there. Marsha sold us our hot tub and is fantastic ! She is knowledgeable and always so helpful when we have questions.

I had been looking around for a couple years for a hot tub, when I walked through the Hot Tub store in Roseville. I met Bridget, who gave me no pressure and asked me the questions that helped me decide it was the right time and place to buy one. Instead of selling she presented both sides to my questions and objections. She helped me figure my real budget and worked with me during the process of building a spot at home for the hot tub. I have gone back a few times with questions and other sales people help me get the most out of my tub.

Customer service is excellent. I haven’t taken delivery of my hot tub yet (it’s coming next week - so excited!) but I can’t say enough about David and the others at The Hot Tub Store in Rocklin. I took a long time to decide and researched many hot tub brands before deciding to buy a HotSprings tub. David was very patient with my lengthy decision making process - numerous trips to the store and he even came in early on a Sunday morning so I could “wet test” the tubs - this, by the way, is a “must do” before making your purchase. Purchasing a hot tub was a big (expensive) purchase for me and it has been an enjoyable process with the David and the Hot Tub Store in Rocklin.

Great customer service!Very helpful with all my spa needs even though I have a 10 year old spa!

We bought a new cover for are spa.FINEALLY.Best people we have ever felt withGREAT PLACE TO DO BUSINESS WITH. WE WILL FOR SURE GO BACK THERE THE WAGNERS..

We were planning to shop around for our hot tub, but after meeting Nick at the Rocklin store and getting to see and experience the quality of Hot Springs spas, we knew what we wanted. Nick was great to work with. We have very high winds at our home when it storms and even when the top was blown off, Nick got us the parts we needed the next day (for no charge!). I think he had them driven from the Santa Rosa store. The Hot Tub Store has A+ staff, service and products. My family is loving our Grandee NXT!

Nick was great to work with, made our spa purchase very enjoyable. Will recommend the hot tub store to anyone looking for a spa.

Got our hot tub from Marsha here. Great lady and checks in with us to make sure its going well.

The staff are super knowledgeable and friendly. Always striving to answer all your questions. A great experience!

If youre looking for a long-lasting, quality hot tub, Hot Spring is the way to go! Work with David in Rocklin, hes got all the answers and is a ton of help! :)

Its a wonderful place that I recommend everybody to buy their hot tub from them

The quality and service cant be beat!

Just a great customer experience from end to end. Hot Springs really is the best engineered tub on the planet.

Informative follow up to assist my decision.

Great experience. Very knowledgeable, friendly, and helpful service.

Great people, great prices, helpful, knowledgeable. Love The Hot Tub Store.

After 3 years of debating on getting a HOT TUB I Finally Got One3 years of looking around Sacramento and surrounding cities I finally found a WONDERFUL place and STAFF at The Hot Tub Store!!!!!!Marsha & David are an OUTSTANDING TEAM!!!!!Within 45 days after of debating with myself I finally got it!!!!!I am so HAPPY!!!!!!! 💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖My friends are happy too!!!!!Marsha & DavidThank you so much!!!!!!!!!Your friend for lifeKaven D. Umstead

Both Patrick and David were very attentative to my concerns and even got me a nice discount on my purchase,thank you.

This place has always been friendly and helpful. Feels small town and they hire good people.

Very friendly and attentive staff.

Great location and with Marsha Carter as a salesperson, you will be enjoying your dream spa in no time!

Great spa, great deal, great service. I highly recommend!

Everyone was helpful and knowledgeable and no pushy sales!

Super helpful, knowledgeable, and no pressure, from start to finish!

Freerk (sales) is 10stars would not go anywhere else superior product, sales,,...........Ken

Great shop, cheerful and helpful staff.

Very helpful and astoundingly expensive hot tub store

Nick has been very helpful

Great place to buy a hot tube

Thank you Marsha for going above and beyond to help empower me with your tub knowledge and for working with me through some of my hurdles.

Got a good deal on a nice Hot Tube

Very friendly staff and they carry the spa products we need.

Marsha was a very knowledgeable and helpful salesperson

Great customer service