My 16 year old daughters car broke down on a Friday night. We had it towed to the nearest dealership, Acton Subaru, since we had just purchased the car (from a different dealer).I drove in Saturday to confirm that someone in the SERVICE Dept. knew the car was there and that they had the keys. I was met by a standoffish, cold man who said yeah, but we arent getting to it until at least Monday. That is not why I was there, but anyway...Forward to Tuesday. Car was fixed, so I checked website quickly to see how late they were open.At 6.02 pm I pulled in seeing the same service rep closing the door. I had mistakenly read the closing time as 7pm not 6. I did not ask him to let me in, but he just opened the door and walked in. So my daughter and I followed. He was cold and rude and made it a point to read the proper closing times to me and my daughter. My 16 year old daughter saw firsthand what manners should NOT look like if you choose the service industry.I was given my keys without a thank you for your business or any goodbye.I will NEVER go back for that simple reason.HIRE your employees carefully, Village Subaru. I cringe at the idea that the man may have been a MANAGER!

Incredible service. The process was easy. They helped me to set up insurance, the price of the vehicle was more than reasonable and the car itself is pristine. My previous car broke only the day before I got the new one and I was able to drive off the lot same day. 100% would recommend Village Subaru.

Let a guy in without a mask and didn’t say anything. Really disappointed with their little care of public safety. I’m trying to be safe and they don’t care about spreading Covid.

The service and sales departments here continue to shine year in and year out. Hands down the best dealership I have ever done business with. Came here to service a vehicle when I moved up this way, bought cars here due to the service experience. As long as I continue to be treated as wonderfully as I am - I will be a lifer! Keep up the good work!

Each and every time I come here its busy. Each and every time I come here I am impressed. Even though it is busy, the employees here take care of everyone in every way they can. After coming here for a couple services it is completely understandable now why they are busy all the time...THIS is the best place around...and EVERYONE wants to come here! Keep up the good work!

Last summer, I did a simple oil change and change of a pair of brake pads. I asked them to take a look at my AC because it was blowing very little cold air. (my car is out of warranty). I was told that AC unit is a closed loop and as long as the air is not warm, it is ok and that nothing could be done to remedy the issue. Almost a year later, I took my car to my mechanic and he refilled the AC with the liquid and it is ice cold now. This dealership did not give me this choice.They did not even inspect my AC. It seems that this was a dishonest tactic to get me to change my whole AC unit in the future or they simply did not care to inspect it. They get 2 stars for changing my oil and my brake pads properly. Because of this dealership, I was driving my car with borderline warm AC for almost a year.

I am very happy with my vehicle.I had some concern regarding an outstanding charge, but the GM John was quick to follow-up to provide clarification and resolution.

Loved my experience here, bought my first Subaru Forester! Exceptional customer service and loved visiting here! Would highly recommend to everyone.

Wonderful people, excellent service. Can watch the river behind while waiting.

Great place very nice super helpful ! Smooth and easy appointment... absolutley fabulous parts department as well!

I go here for all of my service. Reasonable prices, great service, honest and knowledgeable people

Very fast and excellent service. Job well done.

Brought my Subaru in for some dash lights that kept coming on, and they were able to get in within a couple of days of calling, and provided me loaner. A couple of days later had a similar problem, and yet again they were able to get me in and provide me with a loaner. Also, kept me updated with what the codes were and the estimated day it would be complete. I would highly recommend the service team at Village Subaru

This place is busy but I can see why, they do good business. My salesman Neil got me in a great car at a fair price with no stress or hassle. I would recommend anyone looking for a Subaru to go here.

Bought a car and it needs an engine at this point...but if you appreciate a clean vehicle, you cant beat them.

The level of professionalism is atrocious, the general manager in the front office verbally abuses his employees and has a terrible attitude. Service is also a joke and didnt even care to what I had to say to them. I would be terrified to work here under that man let alone purchase a vehicle from here!

We recently were introduced to Village Subaru due to an unfortunate accident on Interstate 495. We live in New York and found them quite by chance when our Subaru had to be towed to the nearest dealership. From the first telephone call to driving off the lot less than a day later, the Management and Staff of Village Subaru were nothing less than outstanding. Courteous, friendly, helpful - they pulled out all the stops and what started as an averted tragedy, with their assistance, ended up a bump on the road. THANK YOU to Mark and the Service Team for going the extra mile to help us. Oh, and did I mention that the cost was far less than expected and that they rearranged reservations to get us back on the road? Well... I just did! Faith in humanity restored.

My XV was making weird noise in both front and rear wheels, so I took the car to the closest dealership (in Belmont). They said I need to change the rear bearings, plates, and brake pads, and said it would cost about $2k. Considering relatively low mileage (59K), I wasnt so happy to hear this news. But I didnt have that kind of cash on hand. So I drove the car home despite their warning and called Village Subaru. Village Subaru gave me a much better quote on the phone (about 60% of the other shop) and also scheduled me for a recall fix that the Belmont shop couldnt schedule me in for more than a year (they had waitlist of more than 100 people). Upon inspecting the car, Village Subaru not only changed all the parts but covered it under manufacturer warranty. So long story short, they saved me about 2k and fixed the recall issue without making me wait. There are two lessons to be learned here: 1. They didnt make me wait for fixing the recall - this says a lot about where they put their priorities. 2. They bothered to check the warranty so they can save me money, which shows they care about client relationship more than making a quick buck.I will only go to Village Subaru from now on.

A good place to buy a car. As with all car shopping, the buyer needs to do research; the more the better.We had a poor experience with their service department, which is why I rate it three stars. My son has had good experiences with service there, however. We now use a dealer closer to us for service.

I was looking for a 2nd Subaru after passing down my Forester to my son. I wanted something a little smaller so I was looked at the Impreza, although there is still plenty of room in this car!Jim was great to work with, really understanding my needs for safety especially with newly licensed teens driving. He was able to handle everything from start to finish with utmost professionalism and knowledge.Everything was accomplished over the phone/email and and when I showed up to pick up my new car, we were able to handle the last of the paperwork outside quickly and efficiently.

We purchased a car from Village at the end of December 2018. We bought the car with Neils help which was a pleasant experience. The issue I have is with the finance department. We paid $600 for a Subaru Added Security Plan - sounded great when we were sold the product, things like oil changes, tired rotations would be covered. One oil change and tire rotation was covered, but then when I went to go get a second oil change they said I had reached my max number of miles. Thats when I found out that it was covered up to 24,000 miles or 24 months. We purchased the vehicle used with 11,000 miles. After I investigated my files about what we purchased I contacted Jim in finance for an explanation. I thought it sounded a little excessive to me - we paid $600 for a service plan and got 1 oil change and 1 tire rotation. I sent numerous emails and left a voicemail and did not ever receive a full explanation. I gave up chasing Village for an answer about the service plan. I guess overall, I am just disappointed with the customer service. I felt like they viewed my request for an explanation as an inconvenience. Maybe its my fault and I should have done my due diligence when purchasing the coverage, but I thought I would at least get the respect of an explanation. I will not be doing business at Village Subaru ever again.

I own 4th Subaru and always bring my cars to Village Subaru dealership. I 100% trust this service department, staff is very knowledgeable and helpful.

Great cars!! The salesman are knowledgeable and not pushy!

Worst Subaru dealership I have ever been too. No one is helpful in the sales department - called several times asking for information, emailed them, no one gets back to you or just tells you I will call you later and never does. Dont waste your time.

We had a great experience purchasing from Village. From start to finish they were attentive and helpful. We never felt pressured to close on a deal or rushed along. Erik was a pleasure to deal with.

I recently bought a Subaru Crosstrek from them and it was a wonderful experience! Mechelle was amazing with answering my questions and going over pricing with me! Jim was great when doing all the paperwork and financing for the car and then Neil did a great job explaining how the car works and everything like that! I did go during this while ordeal with covid and they did a great job of wearing masks and practicing social distancing!

I am very unhappy with my recent service at Village Subaru in Acton, MA1. They stopped the detailing which I loved and was something I appreciated when I decided to buy a Subaru2 I had two main reason I took my car in for service- Back up camera clamp was broken- Wire to rear view mirror came undone.- When I picked up my car they didn’t fix the back up camera and never called and told me it was a problemNever looked into options to replace.- As I was driving home I saw the rear view mirror wasn’t fixed either.When I complained at the counter about the camera - the rep was unapologetic and only had excuses. Speaking to him left me more angry.When I saw the rear view mirror wasn’t fixed I then called and the manager was busy.My faith in buying Subaru’s has been shaken. Service at Village has been going down hill.I am very angry I need to again to my car in for service.Subaru needs to continue detailing and complete the work requested. At the very least, tell the customer.

Subarus in general consume a lot of oil. Understandable. My car is consuming at a higher rate than what would be considered normal I came to this dealership once to have my car serviced and they did an oil change and I came back 3 times to monitor the oil levels and discovered there was a problem with the engine. They fixed it. 6 months later Im experiencing the same problem and they wont take care of me because THEY didnt document my services properly and its not in the system. Very rude customer service. Very much not helpful. If I could give zero stars I would. I am completely baffled at their lack of professionalism.

Recently bought a 2019 Forester. Salesman was Neil. Easy enough these days to figure out a decent price before you start. I emailed around to various dealers looking to get prices. One refused, insisted I had to show up in person. Two gave me highball prices. Neal gave me a very decent price. I came in, and no funny business or extra fees. Fine price, quick and easy, pleasure to do business with. Very similar to buying my last Forester from them 11 years ago.

I helped my mother purchase a car here and I would not do it again.Lets start off with the parking. You need to park all the way in the back unless youre lucky and manage to grab the very few spots available on the side. The inside is VERY small. Theyre able to fit barely 2 cars inside and that leaves little room for the desks.If you talk to someone via email or text and try and work something out.. dont expect them to come up and say hi to you when you walk in the store. We were just passed off to someone else and they mentioned the deal were getting to the salesperson. There wasnt even anybody waiting by the door when we walked in. We stood there for 3 minutes before anyone even asked what we needed. That was unprofessional. Even the GM or sales manager didnt stop by to say a word. I purchased a different brand from elsewhere and I was greeted by both the sales manager and owner of the dealership. The finance person even forgot to ask if we wanted any accessories or anything to add to the loan. So we had to pay out of pocket for floor mats because he said it was too late.Dont fall for their destination fee add on after they provide you with a quote. They may seem cheaper, but they dont mention that the fee is not added to the quote until you wasted your time by walking into the store.Shop elsewhere.

They were total gentlemen and more than fair with pricing-A+

Excellent cars and great service. Very reliable and easy to do business with. My wife and I have been customers for 20+ years.

Overdue review here, but needs to be stated. Excellent experience. I bought a 17 Outback—first ever Subaru, back in late November. Did all of my research well beforehand (KBB, test rode every car even remotely under consideration, etc.), so it was just a matter of finding the best deal, trade-in, and so forth. This strategy worked very well. After aligning everything by phone and email, I was in and out with a new car in under 40 minutes. No pressure, no hassle, just plain impressive.Now, on to service: I’ve long been accustomed to doing as much work on my car as possible; just a point of pride and practicality. So when I called to ask what maintenance I needed to do, they were just honest and direct. Some time later, I had a hitch installed, and was given a very good price, and a free loaner for the day. Very nice; very professional; pleasant atmosphere; completely right.I simply ponder why I have driven a Honda all these years... Never going back to that brand anytime soon, and that’s a great car/company. So this says a lot about Subaru, and of Village in particular.

Incredible customer service! Very friendly and prompt!

Do not go here, they are dangerously irresponsible in their lack of care or ability to complete any sort of maintenance. I brought my vehicle in for an oil change and general maintenance, particularly asking if the breaks were ready to be replaced and to check on a weird noise the vehicle was making. Upon receiving the car back, they told me the noise was fixed and that the breaks were fine at least until the next service date if not longer.Fast-forward a few weeks later and not only is the sound not fixed, but one of my rear brakes has completely failed. Break pad gone, cutting metal into the roter. This is not the breaks are fine, the breaks shouldve been replaced that visit.Now several months later I am due for my next oil change. Just 100 miles over the mile marker of when to bring it in and what do you know, the low oil light comes on. After everything else they seemed to have glossed over, I wonder if they even changed the oil in the first place.Avoid this place at all costs. Their incompetence could have literally resulted in a serious accident or damage to the car and us.

Got a true taste of their arrogance and indifference when I went to the service department to enquire about the quote for a replacement key for my rental car that was towed there to get a new key made. The three guys sitting at the service desk could care less about me waiting. Eventually I walked up to one man who was extremely rude and didn’t bother answering my question and just said “Ask the other guy if you have to” while not even looking at me or acknowledging my presence. When I obliged and waited for the other guy to finish speaking on phone, he just said “I don’t know” again while not even looking at me as I struggled to be noticed by him and ended the conversation.Being a Subaru owner, I would never go here to buy or get service and that would be my recommendation to friends and family. It is situations like this that show their true character, not the times when they do all the sweet talk to sell you a car or some engine oil.People may buy cars at dealers that up charge them. But they will never buy cars at dealers who make they feel bad.EDIT (in response to owner)I wasn’t there Monday, I visited your location on Wednesday. Anyway a couple of things.1. It was the rental car company that decided to get the car towed to your location, not me. It’s unfortunate that they did not follow up with you. However, inspire of not being responsible for the rental, I did my best to inform you and even left your location a voice message on Saturday.2. While I called for assistance around 4pm in the evening, the towing guy picked the car up sometime after midnight and dropped it off at your location, how am I responsible for that?Although I do understand that might have inconvenienced you, I don’t think it is a reason to treat someone poorly and with disrespect, especially knowing how little control I had over the situation. Please don’t confuse two separate things, this is about how badly was treated when I visited your service center to inquire about something. It was plainly humiliating and painful how I was treated.

Excellent dealership. A real one of a kind. Best experience Ive ever had purchasing a vehicle. Erik Holm and the team are very professional and kind. Went above and beyond what needed to be done. Id recommend Village Subaru and Erik to anyone!!!

My experience started off great. Bought the car Ive been looking for. I had some issues with the car... my salesman heard the issues and stated he agreed there was something wrong. I took it in for service and then a day later i go to pick up my car and they tell me that there are NO issues with the car. There was no way you can get in my car and not hear at least one of the issues. I decided to take it to another Subaru dealership to get the answers i needed. I took it for a test drive with the manager technician over at the other dealership and before we left the parking lot he heard half of the noises and issues that I was talking about. Im very disappointed. The technician at Village Subaru definitely did not take my car for a test drive like it was stated on the paper. And if he did he was lying about not hearing any issues. Im just confused and disappointed. I bought the car from Village Subaru and i wouldve expected to be taken care of. Unfortunately I was not . I will not go there to service my car. I ended up having to go to another dealership and paying almost $400 on a car I bought 3 weeks ago.

I just bought 2015 Outback 2.5 premium from Village Subaru. Despite of some other non-positive reviews, my experience with Village Subaru was amazingly good.The sales person Jon C. provided a super-fast and easy car buying process. Thought the sale Jon was responsive and helpful without any pressure on me. What is also nice is their price - maybe I was lucky but I got lot more discount (actually higher trade in value) from Village Subaru comparing other 2 Subaru dealers I visited.I would definitely suggest Village Subaru for my friends and co-worker who plan to buy a Subaru.

Highly recommend Village Subaru. My experience from start to finish was outstanding. We shopped other dealers and Village Subaru exceeded by far all of them in every way. They offered the best price and trade in value. There was total transparency throughout the transaction. There were no games, no hidden fees and very good communication. I have never been happier buying a car, and I highly recommend Village Subaru.

I bought a 2017 certified pre-owned Forrester under 30,000miles and within the first 6 months Ive had to have it serviced for 3 times, the windows still are not fixed, AC has been out over a month, and today the serpentine belt broke when I was 60 miles away from home, and the car gave me messages that the engine was overheating, to check the engine, check the battery. Apparently it was unsafe to drive at this point, had to wait a few hours on the side of the highway to get towed. Not what I expected at all. I thought I bought a reliable car and thats what I was paying for...

Super busy dealership always has the time to take my calls, fit me in, and answer all my questions. All without feeling rushed or indifferent. Recommend to all Subaru owners I know.

Village subaru has serviced my subaru for years. They continue to exceed my expectations by providing coffee and snacks while I wait and they quickly access my records. I make my appointments ahead of the game because you get the best spots on days/times you want

Everyone here is extremely friendly and knowledgable. Even coupons are seamlessly integrated into their system, so I know theyre taking care of us as per the emails we get reminding us of service appointments.Ive only ever been to service my Subaru routinely, not for emergencies, but all of my experiences here have been simple and straightforward. Book in advance online, and enjoy the coffee.

My daughter bought a certified used car from Village Subaru February 2017. She loves her car and is so proud to have a car in her own name. She encountered an issue with her brakes last November, and John Olesen, General Manager, worked with her to resolve the issue. Now that is hometown customer service at its very best. Great dealership!

Great business. Efficient, friendly people, I am here for service and always satsified. Highly recommend.

I dropped a significant amount of money to have a schedule D done on my outback. I also asked them to fix the heat shields because they were making a noise. Upon pickup, I confirmed that they fixed the heat shields and I was told that they crimped them the most that they could. Minutes after pulling out of Village Subaru the noise from the heat shields started again and by the time I was home(15-minute ride) the noise was almost as bad as when I brought the car in.I went to my mechanic Karim at 1 Oak Hill Road in Westford (BP) and he fixed the heat shields for free. The noise was eliminated and 4 months later the noise has not returned.I will not consider Village Subaru of Acton for any further maintenance on my Subarus.

I have always been treated well by this service team, for this appointment I happened to just stop by in hopes that they could service my request. The attendant convinced me there would not be much of a wait and they would take a look at my concern and let me know if they could fix same day. When he returned to me about 60 minutes later he said the problem had been resolved at no cost to me. Im glad I stopped by. Thanks for the great service.

While they have a great selection of cars and offer good service work, the sales experience for me was good until the end. Things that were said to be done were not (car was handed over to me not inspected so I had to take it myself to get an inspection). Also just found out that things that were supposed to be taken care of by the dealership were not, they never paid the taxes on the car as was agreed to, so when renewing my registration I find myself paying a bunch of extra money for things that have fallen into collections through no fault of my own. My sales associate was helpful and passionate about the cars and I feel like I got a fair price for the vehicle, but the lack of follow through on completing agreed upon details for registering and handing off the car to me, which required me to then spend my own money on what should already be taken care of left a really poor taste in my mouth. I wouldnt say dont do business here, but make sure they are actually taking care of the things they say they are.

I brought my car in to them for an air bag recall and they:1) gouged the hell out of my dashboard in several places2) damaged the heating vents in the center of the dash3) lost the registration4) damaged the heater core (it is located behind the passenger side airbag)5) broke the glove compartment (door falls off when you open it)These people are complete clowns. Auto-terrorists. Im bringing my car back this week and we will see if they own up to all this or weasel out of it.Go somewhere else for service. It would save time and aggravation if you just set your own car on fire.Follow up! Brought car in for them to repair the damage they did. They fixed everything. New dash, fixed the vents, replaced the core and everything. They were apologetic and did everything to make it right.Gotta give them credit for owning the screw up.

Just bought the third Outback from Village Subaru, and there is a reason why I keep coming back to this dealership over the years. Negotiating acceptable for me prices for the new car and the trade in with Vince was quick and easy. The staff is knowledgeable and friendly. Waiting time was a bit longer than I expected but demand for 2015 Outbacks is high and as the Sale Manager John Olsen promised the car was well worth it. Getting all the papers signed with Chris took few minutes. Also I was very pleasantly surprised with extra options in the new car at no charge. I am very happy with my nine years long relation with Village Subaru and recommend the dealership to anyone who is considering buying a Subaru. Great cars, great service, good prices. Thanks Village.

Sales department was the least scummy of the Subaru dealers I talked to.Patrick Subaru tried to claim hubcaps were an equipment package, tried to take back quotes, and still wouldnt give me the price I wanted.I emailed Village Subaru what I wanted and at what price, and we had a deal within an hour of beginning the conversation. They didnt even try to charge me more for the hub caps.

We have purchased the last couple of cars from Village Subaru. They are always 100% honest with us giving an offer we can trust.Their service section is well staffed and efficient.

THE SERVICE DEPARTMENT IS EXCELLENT, THEY GOT ME IN AND OUT IN NO TIME EVEN WITHOUT AN APPOINTMENT WHEN I HAD A TIRE PROBLEM. THEY WERE VERY FRIENDLY, PROMPT,AND COURTEOUS. I WOULD HIGHLY RECOMMEND THEM .

Best car buying experience ever!We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.

Just bought an Outback from Village Subaru. Their price was better than any other in the area and they gave a very reasonable price on my trade-in. The best part was I did not have to haggle or go through any pain to get this price. I went in knowing what I wanted to pay and the process was easy and straight forward thanks to salesman Anthony Romano - a great job!

I have patronized all 4 Subaru dealers in north-central mass and one in Keene. I can only recount Service department experience. These guys are, by far, the best of the bunch. Could not have been more schedule accommodating, and service was prompt. When a secondary electrical problem popped up the same afternoon Mark at the desk did not hesitate, just said, stop on by, or leave it, your choice. No charge. What motivated me to write this review, however, was the excellent patience and kindness demonstrated by the service desk staff to two different elderly customers who just wanted to relate their life stories. All the while keeping the phones answered and work agenda flowing.

Very smooth transaction. Definitely reccomend. Thanks Michelle.

Village Subaru sold me a car with lifetime warranty back in December, then spent months lying and ignoring my emails. Vin Bouchard still has yet to respond to any of my emails after confronting me in the sales room and promising a resolution in a week. After months of trying to work with management finally another manager stepped up and gave me my warranty.

I recently looked a used vehicle here and decided that it was the one that I wanted to purchase. I put a down payment on the car, and thought everything was all set. I was going to pick up the car on a Saturday, then was called that day and told that they found something that they wanted to fix before handing over the keys. I was fine with that. In fact I am happy that they are attempting to make things right before I fully purchased the vehicle. However, I was then told that the part was going to be in on Tuesday and that I could pick up the car then. Tuesday came around and I received a call that it would not be ready and to come pick it up on Thursday. Now having it postponed two times, I called back on Wednesday to check if it was going to be ready on Thursday (I have to arrange a ride due to the distance that I live away from the dealership). If I hadnt checked up on the car, I would have made plans to travel to after work to pick up the car which is about a 1.5 hours from my home. I have been rather frustrated with this.

Everyone here was very helpful, straightforward and friendly. The sales person we worked with didnt play any games, was very knowledgeable on the cars and didnt try to push anything we didnt want. I would highly recommend this dealership.

I couldnt be happier with my experience at Village Subaru in Acton. My salesman, Tim Wheeler, was incredibly personable and knowledgeable. He truly listened to what I was looking for, exchanged emails and phone calls with me in a very timely manner, and did everything he could to seal the deal on my terms. Villages business director, Chris Campos, facilitated all my paperwork with transparency and trust. In the end, I got outstanding prices on both a certified pre-owned 2016 Forester and my 2006 Outback trade-in. Village Subaru in Acton gets an A+ grade all around. Many thanks!

I consistently have exceptional experiences with Village Subaru of Acton! Lincoln Mcdonald has been my salesperson for 3 leases now (over 9 years!), and I feel very fortunate. Lincoln makes sure to understand what your needs are, yet he also takes time to clearly educate on new features so that you can make the best decision. Lincoln is professional, knowledgeable, and a lot of fun to work with! Chris, in financing couldnt have made it easier. He explained everything clearly and offered suggestions that I wouldnt have thought to ask about. Over the past 9 years Ive also gotten to know the staff in service and they are always just great! They are on-time, easy to talk with and super helpful over the phone and in person. Ron Santilli, the owner of Village Subaru clearly cares about his customers and the experience they have. He called me personally to thank me for coming back for another lease and he was a delight to talk with. AND I love my Subaru, it is a joy to drive. I even love the lane departure warning, back up camera and Sirius...all features I didnt then Id care much about.....Lincoln was right again :-)

Sales, Service and Parts all continue to excel at their jobs. The small town mom and pop feel where people know your name and actually care is a welcome change to other larger dealerships I have been to

I had a great experience with this dealership. A great price, very helpful and accommodating. I worked with the following employees: Jim, Anthony, Erik and Chris; all of which were fantastic! I would recommend doing business with them!

I had good car buying experience in Village. I got a good competitive pricing on the car. However, I feel that I am over charged for my extended warranty by Chris C. It costed twice the amount compared to my friend who purchased Subaru Forester from the same dealership. I was told I have Navigation compared to Forester. For that it is costing $700 more is not fair. I am evaluating whether to keep the warranty or not

They were able to take me as a walk in and resolved the issue very quickly. The staff were courteous and professional, and the waiting area was spacious and clean.

Good and friendly dealership. Provided a fair deal.

They just gave us the keys to multiple cars and let us drive. We bought a certified pre owned legacy. Only offered 500 for our volvo which was pretty wimpy but not unexpected. Good overall experience.

Great experience overall. Our sales person Lincoln was smart, our advocate, and had a charming, funny and authentic way about him. Were already referring friends to him and the dealership. And we love our new car.

Terrific sales and service staff backing up a terrific product. Very satisfied.Would love it if they added an affordable detailing service.

Had problem with steering being hard to turn, I expected it was simply belt, or old fluid clogging in pump but was afraid that like many dealers (Boch) they would try to sell me new pump or worse, but they said it was just belt and it was a reasonable $90 to fix. I just may make a new Subaru from Village Subaru my next choice again rather than my default to Toyota as it is usually lower cost of ownership

Absolutely the worst service department in existence anywhere Ive been there three times and each time they made serious mistakes or didnt fix the problem when they said they did. I will never go there again.

Good cars and competent sales force. The service department is right across the street and they do a good job and communicate well. A comfortable waiting room with snacks and WIFI.

I was greeted by not so friendly semi rude man, Keith Koreblum who did not explain what was needed to be done to my car. He looked in the computer and brought up the wrong person and asked me if I was Christian, I gave him the recall letter with my name etc. on it. Not a good start!! The two other represenitives were very helpful.

Brought my car in for service. The staff was professional. Theres wifi and tv in the waiting area, which is good because theres no scenery to look at... unless your into parked cars and people watching. The service was fairly quick considering I was one of three people waiting. They did my oil change and even was offered to update my stereo/radio system-updates. I will be going back.

Pressurized my tires at no charge.

Sales and service - I brought my 2017 CPO Forrester in for service on Saturday, after receiving warnings: engine overheating, check emission, check battery, check engine, and being towed 60 miles. I picked my car up today, service replaced the serpentine belt. I noticed before driving out of the parking lot that the AC was, again, not working (serviced 3 days ago). Less than 3 miles down the road, I get warnings the engine is overheating again. I dont want to explode, but I cannot sit on the side of the road and be towed for the 2nd time in 3 days... so I drove back to service. Very unexpected. Purchased CPO with less than 30k miles 6 months ago. Though my vehicle passed Subarus thorough CPO inspection, I was sold a vehicle with windows that didnt open and close and the AC hasnt worked since the first time I tried using it.

Purchased our 2012 Forester from dealership. Brought it in for servicing when the check engine light came on. They didnt actually check the engine (which was leaking oil). Hooked it up to the computer and replaced cat/converter, but didnt actually check engine. Less than a month later and the engine is ruined due to lack of oil. Five year old car, just paid off with a useless engine due to service staff not checking engine when we brought the car in due to check engine light. Terrible service at Village Subaru AND Subaru America Customer Service. Will never buy a Subaru again!!!

The staff was attentive and very helpful

I brought my car in for a service and they told me my clutch bearing was going. I told them I wanted to bring it to another mechanic for a second opinion. I drove the car 15 or 20 feet before it died. Think it was still a clutch issue I had it towed to my local mechanic. He later informed me that the bearing had seized and exploded which destroyed my transmission. Now the repair quadrupled in cost and the service department is taking no responsibility for not informing me that driving the car could cause further damage. Bearings exploding and tearing up transmission is not a common problem, but I was able to find multiple examples after one quick google search. The service department has no excuse for not knowing that I could cause further damage to my car driving it. So they are either incompetent or negligent.I have been a loyal Subaru owner for 17 years, but Village Subaru may have changed that.

In and out 30 bucks... need to make the waiting area more accommodating... coffee and no cream?

Sales is good. Service is terrible. They dinged my brand new car in 3 spots when I brought it in for the second service visit. I wish I had read the reviews before going there. I will never go there again!!!

Great service. Good breakfast snacks ;)

Stress free leasing experience easy processwonderful salesperson George Vargas gave me great adviceWill visit again this great dealership with such excellent staff.will recommend to all my friends.

One of the best dealings that I have had in buying a new Subaru. John,Chris and Eric were true professionals. I would not go to any other dealership then Village Subaru for my next car .

As the second member of my family to purchase a new vehicle here, I have been quite pleased at having been treated much better than at any other dealer in forty years of buying new cars.In addition, after owning that car for seven years and always having it serviced here, I just purchased my second new vehicle from them.

I dont think it could have been better. It was my first service visit and everything was perfect.

My family bought 3 Subarus from here in the past. Wanted to shop local so though they have never been really friendly, wanted to go there again.The worst experience ever. As I walked in, the dude at the front desk asked “what do you want?” I said I’m here to buy a car. Instantly without assigning a salesperson, walks me out and I saw a Legacy and asked what’s the Milage and price, his response “I don’t know, I have to check.” Just an example of his rudeness.And next he asked me - “what exactly do you want ? I told him nicely “you don’t seem to be willing to give me any information, I don’t know what’s your problem sir, assign me a salesman”. The salesman was briefed by him and he really wasn’t someone who’d make your experience good . It was rather a sad experience because. If you don’t look like “ one of THEM”, regardless of how much money you have and what you can afford, I don’t recommend you going to this dealership . You won’t be respected for your business .

We were pleasantly pleased to work with Zac at the dealership today. He has a nice, quiet manner and a good listener. Weve been to a few dealerships and not found a sales rep we felt listened to what we were looking for. We went in for a used Forester and Zac worked with us to show us how we could purchase a new Forester within the budget we can in with. We were very happy with the service. Debbie H

Needed a headlight bulb replaced as an emergency repair this morning. Despite a packed waiting room they took the car right in and fixed the headlight. Also replaced a burned out brake light bulb! In and out in 20 minutes. Couldnt be more happy!

Thank you so much for a wonderful car buying experience all around! Much appreciated and I LOVE my new Subaru!

Great people. The GM John Oleson will work with you to make sure youre completely satisfied

I had the absolute best car buying experience at Village Subaru. Friendly, knowledgeable and very helpful! And of course I love my Crosstrek!!

Sell it and forget it: a tale of two dealerships.During the sales process: helpful, responsive, accommodating. We bought a used Impreza for our daughter. Very happy with the car itself.Post sales: unresponsive, ignoring us. No follow-ups or check-ins (as we get from other dealerships). And then they stiffed us for $160 of parts we returned. Sales rep (Jim H), manager (John Olesen) and finance guy (Chris C) all completely ignored us. Initially responded via email saying they would take care of it - now they wont even acknowledge our calls or emails. Certainly wont be servicing our car there - and I guess we will shop elsewhere for the new Outback for my wife. Very disappointed.

My experience wasnt bad, but it wasnt great either. I felt kind of on my own. I received direct answers to direct questions, but didnt feel like anyone was terribly interested in my business.In the end, I wound up going to another Subaru dealership.

When I visited, I was stuck between a Subaru and another type of vehicle. I was leaning towards the Subaru and was serious about buying, until I test drove a vehicle at this place. I called in advance to ensure they had the model I wanted with a manual transmission on the lot. They confirmed, and when I showed up a few hours later, they told me it sold the weekend prior. A nuisance, but OK, no biggie.While he was running around, I noticed that he had forms with peoples sensitive information on his desk. Not exactly professional. They had me test drive another car, a 2014 - the car sounded horrendous. Turns out, it wasnt even a 2014 (as I pointed out to him --- knowledgeable, no?). He tried to low-ball me on my trade-in and was condescending when I told him my budget (which, with the trade-in and numbers I collected from TrueCar and KBB, was reasonable). Then he tried to sell me the vehicle I test drove at a blowout price! that definitely had engine/transmission issues. I guess I looked like easy prey. Skip the games and this place.

Great experience overall. We love the vehicle!

Do not bring your Subaru here. These clowns misplaced my tire pressure monitor gauge from my 6 month Subaru and to replace it will be $120 out of my pocket. John the manager refuses any responsibility and in fact blames me for having a tire change over service done and that this triggered my gauge falling off instead of facing the reality that it was either stolen or broken off by his team. These hacks are completely incompetent and have no right being in business. They take no ownership of their work and do not care about their customers whatsoever. I will never go here again and urge everyone reading this to take your Subaru elsewhere so youre not also missing parts and out money.

Great experience and great car. I bought this car from them almost a year ago and it was a switch from the toyota that I had been with since the late 70s. I dealt with Erik and it was a great experience, none of the usual dlr stuff just straight forward and if a mistake happened hed fix it.The car and the service have been superb, couldnt be happier