Staff was very helpful. This knowledgeable short gal helped me. I wish I grabbed her name. All I had to do was say what I needed. She took me right there, got me what I needed in my price range and I was out of the store within 15 minutes.

I always find awesome deals here that you can pick up the next day. Especially awesome living in Hawaii.Today I got to see the crazy Samsung Galaxy Z Fold in person. If you got money to burn its one of the most futuristic phones ever. Great prices on the s21 too, think Ill go with that. Anybody got any of these?

Trash customer service. Canceled all of my orders and will never buy from these clowns again. They will oversell a product and not honor the price. Typical large company providing trash customer service.

Went to buy a refrigerator. Very good selection of fridges in stock. Salesperson was very helpful and professional. Fridge was not in stock but that is not unusual these days. Shipment from west coast will only take a couple weeks. This is much shorter than competitors. Good parking and easy in and out because they are at a light.

Aiea Best Buy is my spot for all my electronic needs, almost every I can find what I need.Staff are everywhere to help you with your questions and to take you the the item youre looking for.

Shopping experience is great and customer service is on point

Everything it good 👍 I love this place...

Excellent service! Went in and made my purchase with Garys expertise it was fast! This was my first visit and I will return.

This is the first Best Buy Ive ever been to that has dryers/washers, kitchen appliances, vacuums, and refrigerators. The escalator to go upstairs was working, the one coming back down wasnt. Its a bit dangerous coming down the escalator because the steps are a bit steep and they almost blend into one another. There is an elevator if you didnt want to use the broken escalator to go downstairs.

These guys rock! I live on Kauai and usually have to wait a week or more to get my online orders from other retailers, but when I order from Best Buy itll pick the closest store (Aiea) and drop ship my order from there and it gets to me in as little as the next day! The team there processes my order within hours which Im sure helps get the product on the next flight over to Kauai. I may pay a few bucks more, but its well worth it for the speed at which I receive my order. They also take care in packaging my order so it arrives in good condition. Already putting together my next order!

Bought a brand new laptop, which immediately within 4 hours stopped working. Since I bought the 300$ extra protection I got a new one. Then within 24 hours that one too stopped working. Since I work AND go to school online, I needed one that wouldn’t stop working after an hour. However, after all the money lost from not being able to work, falling behind on school, and gas money, they wouldn’t do anything except exchange it for a higher priced one that I had to pay for, as they wouldn’t be bothered to help at all. Absolutely trash of service and products. Steer away to a more reputable and less under handed store that will have actual working products.

I had an issues with a failing SSD on my computer so went to Best Buy to pickup a new one. Staff was very helpful in explaining what I needed to do to re-install Windows 10. Thanks again for a smooth install and back up and running the next day.

Love this place. Usually hot items sell before even hitting shelves but still got lots of other things to see and purchase. Not too many pc components due to shortages but youd be surprised at the random things you can find here.

One of the best experiences I have had buying a laptop. I did my research prior to going in and no one pushed for me to buy a more expensive model. The staff was extremely friendly. I could not have asked for a better experience.

I appreciate the helpful information, attention to detail along with great prices 👍 I recommend you visit best buy for all your favorite electronics.

If I could give it zero stars I would! The worst Best Buy experience I have ever had. I I set up an appointment to drop off my computer with their Geek Squad. At drop-off (a Monday) for data recovery, I was told it would be ready in two days and I would get a call. On Thursday after not receiving a call, I called only to be told the work had not even been started yet and it would be ready on Saturday. I received no call on Saturday, so I called on Sunday, and it was ready for pickup. I go to the store and was told everything was transferred. I get home and none of the information was transferred. So not only was their customer service terrible, their performance was even worse! I could have taken the bad customer service if only the job had been done. I already had trepidations about Best Buy in general, but this was the final straw. I will add though, this service is about par for the course for most businesses in Hawaii.

Came in to get a new receiver for the in-wall surround sound speakers with no knowledge of what to shop for. Met Korey in the home audio section, he was fantastic and extreamly knowledgeable. He broke down the various price points and features for all of the receivers they had. He also ensured that we would be equiped for the ever changing technology of the furure by getting a unit that was capable of handling 8k technologies. Korey is the guy you should be asking for if you need any assistnace in televisions or home audio systems. Very satisfied customer, who will be back to pick Koreys brain in the future

Very good and impressive service from Michael and the Geek Squad crew.

With their price match and curbside service it s hard to beat. I get there and 5 min later your on your way again. Start an account and build rewards also a plus. Will shop here for all my electronic needs.

Very helpful and courteous the theemployee(young,blone,haoli) whoapproached me.

Didnt have a low price alternative for TV sound bar. Lots of high end choices.

DIDNT HAVE WHAT I WANTED IN-STOCK,BUT WAS ABLE TO ORDER&RECEIVE.

I gave four stars because best buy did not have a ac power supply for my Sony speaker that I bought from them a couple years ago. Aside from that, Good place to get all current tech wear and upgrades. Awesome staff service and support team-Geek squad.

Security/Store Policy is different here. If caught concealing merchandise they call the police and have you trespassed/banned from ALL Best Buy stores for a year, regardless even if you never left the store and still shopping. And even if your not intending on stealing.

Brought the wrong AC connection for an electronic device that I gave to my friend in Wahiawa, called best buy & phone just kept ringing. So took a chance & drove to Best Buy Aiea.Instead of all the way to Makiki.Sure thing, with the help of customer service female she took me right to it & answered my questions too. Like that place. Aloha Aiea Best Buy MHOTY for hiring that knowledgeable female from. Waipahu.

The product availability is great. The only problem is the time. I just purchased a iphone a few days ago. Im here again to add another line and it seems impossible to get help in doing so I dont know what the problem is but there really needs attention. Ive always enjoyed my visits at this store, this has to be the worst.

The staff were very helpful and knowledgeable.

Da best store for electronics and appliances. With not Radio Shack for strange cables, you will usuly be able to find it hear or have it shipped. Amazing customer service and they have great systems for how they setup their lines for checkout during a busy period. Highly recommend if you like tech.

Best buy is typically where I get my electronics. Pretty good service when there there are workers around. I like the online ordering and pick up. Overall positive experiences for me.

Fairly good selection of laptops, etc. Not such a good selection of tablets.

Two floors of electronics!!! What more could you want!!! Wide selection of appliances, cameras, video games and consoles, tv’s, and basically anything you could need electronics wise!!Grabbed a nice monitor second hand and nothing else but wanted to buy a lot!!! I will be back to do some damage!!

Frustrating! They follow u around like yes a crook and if u are interested in a certain brand or style they judge u by appearance and deter u from what looks too expensive. They cant just help and sell!

Went to purchase a wireless router. Even though they were pretty business I was met with David who help me locate the router and explained the difference features and functionality. I feel like everytime I go to Best Buy I learn something new. During my check out I saw my favorite Best Buy employee, Davin. Hes always so happy and helpful.

For a shop of electronics they lack a lot. And the store itself is pretty messy. People are extremely friendly and willing to help though.

Lots of very helpful employees. Well stocked.

The customer service was great they really helped me

Friendly knowledgeable staff! Store is always clean!

Went into the Best Buy Aiea store after a family member had been scammed into purchasing and then giving away gift cards. Nyla and Gerrilyn (sp?) were great! They listened to our crazy story and helped us out the best they could. After already feeling frustrated by these scammers, both of these employees helped to soften the loss and showed there are still good people in the world willing to help others. Mahalo nui to both Mana Wahine!

Such a bad customer service. I was trying buy buy a simple electronic stuff and it was locked. I just needed someone to open the locker and I had to wait for 20 minutes to someone to open it. The staff was rude.

Picked up a 2 in 1 laptop today . Great service.

Nice employees that take the time to hear your question and try to help you the best they can 🤙

Received excellent customer service in the camera department.

Fast friendly service. Ordered online and did in store pick up.

Was great and service was the best.

Checking out the new tech on fridges. I just need to keep my food from spoiling but gosh, some amazing things out there

I bought MacBook Pro with all accessories. Stuffs were very helpful

Exc service..every question answeredVery satisfied

ZERO STARS. I spent 1k on an open box MacBook Pro, I used it maybe five times. I finished up my work on it and closed it for the night, only to open it in the morning to see a crack. Took it in and they refused to take it back. Complete bs. They said I had to close it hard for that to happen. I bought it open box, you’re telling me it wasn’t abused prior? How many time has this thing been passed around, box dropped and so on? GTFOH. I’ve avoided this place for years, due to some appliance issues in the past and the attitude they seem to have, it’s not my responsibility you chose to work there. I won’t be spending anymore money at Best Buy. Period. 1k and you can’t do anything? Used car sales men like antics.

After FINALLY getting help, everything came here for was unavailable. Jabra 75t gold, Jabra 85t gold, DJI AirS2 drone(not combo package), Samsung Gear S2, Alexa Spot (round softball size with touch screen).They didnt even offer to look up stock at the other location, which I drove 2.5 times a far too avoid due to their horrible service there (or lack there of). At least I ended up getting SOME help here and they werent rude like they are at the Honolulu store, which wasnt an isolated incident either, its EVERY time Ive gone there, hence the reason I drove all the way out here from Hawaii Kai

I really love how diverse this store is getting, but their ability to keep shelves stocked is atrocious. Anything I come here I try out the demo or look at the specs and then have to buy it online from another retailer because they have zero of said item. This doesnt just apply to computer parts but cameras, tvs, appliances. Whatever the hot ticket item people are scalping right now or not, leaves a person very disappointed.

Very bad experience, I purchased an Apple pencil two weeks ago and now the same item is reduced the price on their website, but they wont price match it on the because that its just one day past the return policy. “price match guarantee”can guarantee there are always some limits make you can not match the price.

The best (and last) electronics store out there!

Needed new door speakers for my 99 Jag. They were super busy but the lady was very helpful and got me out quick. Ill never go back to the other Best Buy. This is my store now.

Bought something online from bestbuy and chose the curbside option. It was fast and easy.

I went in for a return and its so simple when you gave their app you just show them your receipt and youre done!

Came in, got great customer service. Some services took too long.

My Favorite Electronic Store.

As always friendly, helpful and courteous

Wife and I went in for laptop repair and walked out with a brand new laptop. Our laptop was ten years old so they were unable to source parts. Salesperson Adrian was great in assisting with our new purchase. She answered all our technical questions. She spent all her time with us from selection to purchase. A great Best Buy representative !!!! Thank you Adrian😁

Very friendly, helpful staff. Wide selection of electronics.

Was a great trip, picked up my order quick had everything I needed

Great customer service from michael

DONT BUY FROM Best Buy. I bought a 1400 dollar PC in November of 2020. Its a very good PC and broke down in about 4 months. I called the manufacturer and apparently it had a defective mother board from the get go. I figured It would be a no brainer for us to send it back and replace but how wrong I was. I called them various times and was hung up on, put on hold to many times, and was on call for about 2 hours. They refused to give us anything and said that we had to call the manufacturer to get it fixed which would cost about 400 dollars for shipping and would take around 2 months maybe if they actually get it fixed. Basically they dont stand behind the products they sell.

I want to like this place... maybe its my own fault for buying open box discounted products, not sure, but it seems like no one is actually paying attention when reboxing those products and selling them again. My TV had no wires so I bought some new ones on Amazon, ok fine. But recently bought a computer, Lenovo Yoga desktop which wasnt put back together properly and has some cosmetic issues with the case, that could easily be fixed by a tech person. When I called to ask for Geek Squad to come help me I was told I need to pack it up and drive it back to them. I dont live in a convenient area and driving my computer back to the store isnt going to happen so now Im just stuck with a broken computer. If I drive it back to the store it would be to return it entirely, which Im still contemplating, I have a week to decide. Take it from me and avoid open box products! Its more of a headache than a bargain!

I wouldnt normality review a chain electronics store, but we had such a great experience i felt compelled to share.We finally decided to buy a new TV and ended up at Best Buy. Shaun was in the TV section and politely asked if we needed help, to which we said yes. He gave us great advice, not directing us to the largest or most expensive but to the one which met our desires. Very, very knowledgeable, he helped is understand the different systems without talking down to us or making us feel stupid. He found the TV in stock, checked us out and even came out to ensure we got loaded okay.Go to this Best Buy, ask for Shaun, youll be happy.

Best electronic store. Shelves are empty due to Corona virus but you can still get what you need.

Was a very good experience today. Kharma helped me tremendously in getting computer parts together giving me the best option for my needs.

Shoutout to cyrus :) thank you for helping me today. You’re the best 👍🏻

This was my first time visiting this location. It was much larger than I expected and has a huge selection. However, it was cluttered and dirty in some areas. Boxes were lined up on the floor and I couldnt help but think, you have hundreds of thousands of merchandise in the store and you cant afford a shelf? Even though there was a large vacuum section, I was tripping over vacuum boxes in the refrigerator area... Why?Also, with the insane anount of inventory on the floor, I was expecting to find the one item I came for... Nope. I found a laptop sleeve area that was disorganized, disheveled, and lacking. There wasnt much to choose from and I couldnt find anything in my size. It was either too big or too small and I had to read each item description to figure out the pricing. On top of all that, the security alarm next to the laptop sleeve section was going off non stop and no one seemed to care. They were finally turning it off as I left.I was at office depot before but looked online and decided to give best buy a try. I should have just purchased at office depot. Lesson learned.Overall, I can now say Ive visited but unless I had no other option, I wouldnt return.

Wait for pickup was longer than necessary

Super ghetto and horrible customer service. Avoid geek squad.

A simple phone call was not an option at this location. After I went in person to get my question answered, I was misinformed about the item I was trying to recycle--that it would be accepted. I went back to my car to load item and wait in line to recycle it. When it was my turn the customer service representative was rude and rudely stated we do not accept said item.

Loving the curbside pickup. Only had to wait line 3 minutes before they brought out my item. Always get service with a smile.

I got a 3070 so amazing store

Easy to find, parking is ok (kind of at an awkward angle and narrow). Prices seem MSRP, they do price match. Store seems clean and well-kept. Customer service is hit or miss if your question is more than do you have this in stock?.

The staff are very efficient and kind. It took us less than 10 minutes to pick up our new computer. The young manager loaded our computer in our back seat seeing our condition on his way home around 6pm. We were very thankful for his help.

Great service! Product was ordered, and delivered to my mailbox!

I dont know why, but I always feel this place is overrated... go here, if I dont want to wait for Amazon delivery time... prices usually are not the best... go figure

Good customer service. Not well stocked compared to most best buys I have shoped at.

Great experience for my first time ever in the store! The salesperson was attentive, courteous, helpful, and knowledgeable. Bonus - I got a terrific bundle deal n spent way less than I expected to!

Best buy was amazing. Calmly told us our problem and helped us within 5 minutes also explaining other information.

This place will let people use stolen credit cards, no identification checks

Excellent, friendly customer service! I purchased an item online for pickup and it was ready for me very quickly. The Geek Squad is very friendly, helpful and efficient. If you need help with your computer, call ahead to schedule an appointment, as they are in high demand and scheduling a couple days out right now. So grateful for the nice people here!

You dont wanna know the headphones in the box were not on the photo wanted blue but got purple and had to return again. Oh well they were all nice there...

Yes, absolutely 💯 worth it 😍 👍 👏

A sales person at the Aiea store no names mentioned (Sammy), was helping us, we told him what laptop we wanted and he disappears, we then see him helping another customer and yelling across the room that hell be with us in a minute. He then proceed to get the other customer his product and directs him to a counter and asked the employee at the counter to ring him up. All this time were waiting for our laptop. He then approaches us and gets us the laptop and tries to upsell us on a product we didnt need. RUDE much!! We walked out and he got no sell from us!! WT#? Management you need to train your sales people to help one customer at a time!!

Online ordering and curbside pick up was perfect fast efficient very well done by the people at Best Buy. Thank you!

It was too busy for me to shop inside since it was 2 days before Christmas. I opted for curbside pickup. The associate was friendly and quick.

Went in for a laptop and looked around for a couple minutes and then an employee approached us asking if we needed assistance and what we were looking for in a laptop. In my opinion that is how it should work. The employee was very helpful and didnt pressure us to buy some ridiculous laptop we didnt need. We bought the products we went in for and price wasnt too bad considering we were shopping at Best Buy. Probably one of the top 3 locations Ive shopped at.

Super slow service, everything was out of stock that I wanted.

It seemed to be decently stocked, curbside pickup and friendly staff.

Pros - Good selection and fantastic customer service. Prices are so-so, need to pay attention to sales. Cons - Sometimes customer wait time is super long. I dont know if making an appt to pickup repaired device is something they always did or byproduct of COVID. This is actually good, as I picked up my device with practically zero wait. I hope this feature remains post COVID.

Pickup time for my products were advertised and EMAILED to be “within 1 hour”. Showed up to place, waited in line, showed my order status, he was nice and said to just wait for a follow up email that would be coming up shortly. No complaints, I went back to my car and waited for another hour and a half. At this point the store was closed but pickups were still allowed, and so I just got out of my car to ask if my order would be ready soon. Different employee that talked to me then goes on to say the the given time on my email was “inaccurate” and to come back the next day. Wasted 2 hours of my life!

Bought a NEW Unlocked Note 20 Ultra 5G 512GB, open box. Discounted $500 Total👍💰💰💰

My husband and I went to the Aiea Best Buy to pick up a new TV. Shaun was completely helpful...answered all our questions, checked to make sure the item we wanted was in stock, & checked us out in record time!! The whole encounter took about 20 minutes total! I LOVE that kind of shopping! I will certainly return for more of their friendly, efficient service!

Location easy to find, parking is decent. Staff are friendly, eager to assist, and knowledgeable.

The GM Matt and his geeks real try their best to serve the customers..:one of my favorite stores with 5 star service....

I usually love going to best buy, their store is always clean, well organized, and visually pleasing. I wish their customer service was operated more efficiently, especiallyduring the holidays. They usually have 1-2 employees working customer service but it takes the average employee 15 min to resolve a problem. So i waited in line for 30 min the other day with 4 people infront of me and the line never moved. I was upset and walked out and came back a couple days later. Thats ridiculous, people shouldnt have to wait +1hrs in line for a refund.

I visited the Aiea store on February 16th at around 11:15am. I stood in the customer service return line, and was helped by an employee by the name of, Johnette. As she was helping me, I noticed that she was giving me a bit of an attitude. While she was helping me, She was trying to put the charger cord back into the box, and I explained to her that it wasnt going to fit, she said Yes It Will with an attitude, I told her that it was hard, she then said No Its Not also with an attitude, to which I replied, well it is for me. She then gave me an attitude saying that I was past my return date, which I wasnt, and showed her proof. She kept saying that she doesnt understand why it was telling her something different, as if I was lying to her. After she got someone to override the return, I asked her, politely, if she could dispose of my old store credit card, to which she told me, once again, with an attitude, that the trash was right there. I dont know the reason she was treating me the way she was, but I most certainly didnt deserve it!Id also like to say that I tried multiple times to call the store and speak to a manager, and both times I was on hold waiting for someone to answer for over 30 minutes, before ultimately giving up. In my honest opinion, the Aiea store has very poor customer service!

Quick and easy. During these times it is nice to have efficient customer care that isnt hard to appreciate.