I submitted an online estimate and was a little annoyed how long it took but realistically everywhere is backed up and things are taking longer. Lee called today to follow up, needed to see it in person. He was honest with me about not being able to cut any deals since I was paying out of pocket and gave me a fair estimate. It was 2 grand cheaper than their nearest competitor.

The receptionist was not friendly at all. Hope the technicians are better at their job.

Didnt think they could fix it. Paint match was perfect. It looks like it never happened. Had to iron out a small sound issue but now driver side better than passenger side. Thanks guys. Looks and sound great!!

As of now, this place barely deserves 1 star. Fiancé took her vehicle here as a recommended body shop through insurance company, for minor damage. It was estimated to take 3-5 days. Well, due to the stupidity of 1: not starting the work the day it was supposed to be started 2: leaving a luxury vehicle parked on the street overnight with no fenced lot or cameras, which led to someone hitting said vehicle, leading to more damage, causing more time of dealing with operating with 1 vehicle in the household while Im trying to work 50hr weeks and 3: what body shop has 1 freaking painter? Apparently the whole shop freezes because 1 guy is on vacation.. Now, since the vehicle has been in their possession, a 3-5 day job has become at minimum a 3 week fiasco for now both of us. Now, I know not everything here is fully on them, but really, a national chain shop cant afford to protect their customers vehicles better. I have cameras all around my house that cost $120 and catch everything. So overall, my 1 star is due to the treatment of customers vehicles while in their custody, security, and the lack of at minimum decent planning and scheduling around jobs.

Good service and friendly staff

Professional service and great communication. The staff handled all insurance communications without issue. You can tell both Zach and Mark take pride in their work and the company. I would not hesitate to return for any future collision repairs.

I took my 2014 GMC Sierra here for repairs after getting rear ended. All of the staff were courteous and professional throughout the entire process. The repairs were finished quickly enough that my vehicle was returned to me a day ahead of schedule, and they did a very good job; the truck looks like it did the day I bought it. I would definitely recommend this shop to anyone looking for one. Also, the repairs are guaranteed for as long as I own the vehicle, and the warranty is honored, I was told, at any of their locations in the country.

Excellent customer service, excellent collision repair. ALL of the staff I had any contact with were there to answer any questions and made me feel comfortable. Definitely would recommend Gerber. My vehicle looks great! Thank you Gerber.

Excellent service!

I had an excellent experience with Gerber. My car was backed into while parked on the street and had some decent drivers side damage. (This was the second time in a month, believe it or not!) The first time this happened, I let Progressive handle everything. I dropped it off at the Progressive service center and they wound up taking it to a local body shop somewhere in the Green area. I was not happy with the results. So when the second accident occurred I decided to choose my own body shop. I picked Gerber on a whim and I am very glad I did. Not only did they do top notch body work (Ive been a mechanic for almost 10 years now, so I know), but they fixed the discrepancies I had with the last body shops repairs! The manager (I forgot his name) was extremely professional and gave me excellent customer service. I know results may vary, but I was super impressed with Gerber and will definitely use them again if I ever need to (which I hope I dont!).

My truck is super important to me, hauls my bikes, my family, and my dogs. I got rear ended and needed my bumper repaired. I was anxious about the process, but this was a big nothing!! I am so extremely satisfied with Gerber, I will be continuing to stick with them. The staff is sensational, each person there takes a really genuine approach to making you feel comfortable with the situation. I hope they have an awesome Christmas and hope to see them again, but for a positive reason! If you are considering a repair center, no contest: Gerber 100%.

Very good work and Lee and Stacey nice people

Excellent service by technician. Extremely fast service. Pleasant schedulerThey saved my recently replaced windshield that was impropperly installed. Showed me the defects and installed it with a little extra measure. Glad i chose them. Gladly choose them again

Fantastic workmanship, and customer service.

My twenty year old son and his friends were in a car accident in Akron while visiting from Florida.We needed to get the car repaired quickly because they were all twenty years old and could not rent a car and needed to be home within a few days. Mike and his crew at Gerber were awesome. They were very understanding of the situation and worked with our insurance company to get the car repaired and ready to go in two days!!!! They were very patient with my constant calling and worrying and more than met my expectations. The car looks great and we could not be happier. They turned a very bad situation into a pleasant experience.

Great service and friendly caring people. Highly recommend!

They fixed a dent in my car and it looked brand new when they were finished they have me a good estimate! And they keep you updated on the process your car is going through definitely recommend

Would not recommend going here - disaster getting my friends vehicle right for such a small job

Lovely humans, fine fine establishment

Vary good car body repaired

Harassing me with constant calls

Does the building really look like this on the inside?

Phenomenal work

Honest & reliable