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AutoZone Auto Parts
6506 US-431, Albertville, AL 35950, United States
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AutoZone Auto Parts
Comments
al
Review β„–1

Love this store!! Kane and the younger boy Javier were very helpful bc I am not very car smart! Will not shop at any other parts store! Thanks guys! You’re doing awesome!πŸ˜ƒ

Gl
Review β„–2

I came in there last night after a bad experience at the Gadsden location. I was given the wrong sparks plugs, parts I didn’t need and he forgot my brakes. Axel and Kane apologized for the experience but went above and beyond to give a stellar customer experience. They were having system errors and worked to get my stuff fixed for me. Best experience that I’ve had, and I appreciate all your help!

Gi
Review β„–3

Great place to shop for hard to find parts and accessories plus tools...

Br
Review β„–4

I stopped in to get my battery checked and it tested bad Shane was helping me. He told me my battery tested bad and showed me that one of my terminals was broken I purchased a new battery and a new terminal he installed both for me. I greatly appreciated all his help that day. I will definitely be coming back here instead of Advanced Auto.Thank youBruce Baxter

Je
Review β„–5

Thought we had gotten bad gas, stopped here quick hook up to thier machine and it was spark plugs which we had just got new ones 6 months ago from a different place which apparently were bad.

Cr
Review β„–6

Had what I needed when I needed it... Good enough for me!!! Everytime!!!

An
Review β„–7

Didnt have the window cleaner for convertible. Staff nice

Kr
Review β„–8

Always helpful and allot of times cheaper than most competition.

A
Review β„–9

Great customer service

Ch
Review β„–10

Nice people.always know what im talking about as far as auto parts. Great staff.

En
Review β„–11

Luis, Geo and John are very VERY knowledgeable in parts and advice. As Im sure the rest of the people that work there are. So if your looking for courteous, professional help with your do it yourself projects on any of your vehicles with AWESOME good pricing. Then the few extra minutes you spend waiting will be WELL worth your time.

Ke
Review β„–12

Great

St
Review β„–13

Very good food!

Ll
Review β„–14

The guy that sold me the wrong tool was clueless about parts and he ordered me the wrong replacement I just asked for a refund. I will only use them as a last resort.

Ra
Review β„–15

Good service and friendly..

Ra
Review β„–16

Great prices

bo
Review β„–17

Great store!! The people there know there stuff!

pa
Review β„–18

Well organized and friendly.

Am
Review β„–19

Nice helpful staff, alot in stock, prices are great compareable

Ar
Review β„–20

The prices here are double what they are anywhere else, there were two people working and one of them had no idea what they were doing. The other had an awful attitude. She asked the one who didnt know what he was doing to pick up the phone and talk to someone who had been on hold, and there was nobody on the line and she said, good. I didnt want to deal with him anyway. She kept being short tempered with my father and I and was very unpleasant to be around. We were simply being nice and ignoring her ignorance but I wont be caught in this store ever again.

C
Review β„–21

They helped me out when my battery light came on and explained everything to me in a way that I could understand. Thank you for not talking to me like Im stupid because Im a woman and know nothing about cars. I do appreciate the professionalism

Sa
Review β„–22

Very helpful staff

Ni
Review β„–23

Ordered the part wrong twice and never even apologized. Went to Napa across the street and they were extremely helpful and got the part ordered right the first time within 24 hours. I understand a miscommunication but there was no effort to make things right. Dont go here when the cheaper more skilled store is right across the road!

Cu
Review β„–24

They have really good quality parts. I have been a loyal zoner for over 20+years. They have always left a great experience and impression all over the world I would recommend autozone as a number one quality parts dealer.

Da
Review β„–25

Very helpful when you need to get something quick for your vehicle.

Ca
Review β„–26

Management (Darrin) was very knowledgeable and help greatly. Best AZ in Alabama

Jo
Review β„–27

Helpful employees that knows what theyre talking about when you have a vehicle problem.

St
Review β„–28

3 stars due to parts are usually in stock if you know precisely what you need. My most recent visit was on a Sunday so maybe I encountered the weekend help, not sure. I went in with the precise name, part number, and my phone showing that the store had it in stock. It took 2 people approx 25 minutes to find the part and ring it up. I observed 2 customers stand at the counter, engage an employee about a vehicle issue, and twice witnessed smoke screens from the employee(s). #1 If you dont know the answer, say that you dont know, #2 Throwing guesses and parts at a vehicle when you dont have the ability to diagnose the problem is a character issue, #3 The problem begins with leadership. The old school, knowledgeable help that we used to find at AZ has been consumed by the corporate world.

Jo
Review β„–29

Good service,reasonably priced products

Mi
Review β„–30

I was returning a battery for core charge... Manger told employee he could do it she just had to put in the code so we went to the cash register to wait for her to come put in code.... After a minute I looked down where she was standing at the end of counter and she was on her personal cell phone... I said excuse me can u come put the code in... She snapped at me saying dont start that πŸ€”πŸ€” I said you were on your phone while we are waiting for you ... She replied telling me its none of my business what she was doing she was talking to her boss... Mind u the phone was on counter I could have heard her talking ... Anyways I told her maam the customer come first ... She continues tell yell and argued with me... I Kno why she did this too.. I am a cancer survivor I only weigh 90 pounds ... A lot of people treat me this way because Im little because of all the meth heads around that area ... I felt very dissatisfied and disrespected I will never spend another dollar at AutoZone .... I told her she doesnt have good customer service skills and I was going to call corporate about this she get rude again as I asked her for her name she said it was Shenna Atkins ... Ill be calling corporate tommorow she needs to be fired ...

Da
Review β„–31

Excellent service knowledge and prices are reasonable

No
Review β„–32

Good and friendly

Ju
Review β„–33

Bought a key chain here. 9/10 would buy another key chain here.

ke
Review β„–34

Awesome people there !! SUPER nice had exactly what I needed !!!!

Da
Review β„–35

I am usually satisfied with the people and parts st AutoZone

Ma
Review β„–36

The best parts and people in town.

Do
Review β„–37

Very good experience, the employee took her time and made sure I had everything.that I need and addressed all my concerns.

Ro
Review β„–38

I was helped immediately fast service

Li
Review β„–39

It was ok, just that the service was terrible. Came in and it had a line two workers but they talked more to themselves than to the customer

Sh
Review β„–40

Employees are very helpful!

Sc
Review β„–41

Very helpful, and very nice!

Ev
Review β„–42

Excellent serviceπŸ˜‚

Er
Review β„–43

Friendly environment. Help u find what u need

an
Review β„–44

Somewhat knowledgeable staff

Da
Review β„–45

It ok but not the best

Da
Review β„–46

Great service.

Da
Review β„–47

Lots of parts in stock but not the best price

Ga
Review β„–48

I get a lot of my parts here.

Fa
Review β„–49

Good people

Be
Review β„–50

Friendly, helpful staff

p-
Review β„–51

Good service

Re
Review β„–52

Great Prices

St
Review β„–53

What you need for a car or a truck

Ha
Review β„–54

Great employees

Ke
Review β„–55

Great

Er
Review β„–56

Bought a part.

Jo
Review β„–57

It sux

Re
Review β„–58

Friendly customer service

Ro
Review β„–59

Go to AutoZone 1st!

Ce
Review β„–60

Good

Da
Review β„–61

Thanks.

Ni
Review β„–62

You can find the parts of your car that you occupy

Ma
Review β„–63

Very good attention solved my problems

Ap
Review β„–64

Well attending in Spanish thanks

Al
Review β„–65

Good staff that serves you

An
Review β„–66

Very satisfied with the customer service

Ja
Review β„–67

Its okay

Information
6 Photos
67 Comments
4.2 Rating
  • Address:6506 US-431, Albertville, AL 35950, United States
  • Site:https://autozone.com/locations/al/albertville/6506-us-highway-431.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A438&y_source=1_MjQ2OTIyMS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 256-878-0077
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–8PM
  • Tuesday:7AM–9PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:7AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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