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Pitre Buick GMC
9737 Eagle Ranch Rd NW, Albuquerque, NM 87114, United States
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Pitre Buick GMC
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Sh
Review β„–1

Very very helpful And awesome customer service πŸ‘ Took the time to help out with a good down payment and work very well with my monthly payments as well! We were greatly satisfied and appreciative of our salesman Ben!!!! Thanks Buddy πŸ‘Š

Co
Review β„–2

A GMC Bulletin was issued describing the problem I was experiencing with the transmission in my 2012 Sierra, the fix for which was some adjustments outlined in the bulletin. I was told during a telecon with one of your service reps (during which I read the bulletin including the repair steps outlined) that the diagnostic fee of approximately a hundred dollars would probably cover the cost to fix. However, when I brought the truck in the following morning, I was informed that the bulletin identified a different transmission type. (I strongly suspect that there was an identical bulletin for the transmission type in my truck, but I dont think your service staff bothered to check.) The actual cost of the service was $283.The bottom line however is that I am pleased with the result. Your transmission specialist did a fine job. I will be pleased to return for any future work on my engine or transmission that may occur in the future.Ron Akin

Ma
Review β„–3

It was a good day. Everyone was very kind and knowledgeable. Thank you so Ridge, Shawn and our little girl, Tayler.It was a pleasure !

Ca
Review β„–4

This was a very pleasant experience. The salesman was very helpful, honest and attentive. I was assisted with my vehicle selection, financing and licensing. This occurred half on line and half in person in about two hours. What a wonderful experience!!!Thank you Vicente, excellent at your profession. Derek your magnificent delivery of financial services was the best I ever experienced.

Br
Review β„–5

Ben, Derek, and Sean all could not have been more helpful through the entire car buying process. Really appreciated their respect and time. Will send anyone I know looking for a vehicle here. Thanks!

Li
Review β„–6

Ben Gonzalez was totally up front and honest with us. We were looking for a 2021 GMC Denali Pearl Beige fully loaded. All dealerships are hurting for product everything is on demand but nothing on hand.... Excellent service.Linda

Da
Review β„–7

Beware of service department because my wife took in my truck because my outside door handle on my truck was loose and asked for an estimate to repair and without doing anything, we were charged a $99 fee and a $5 shop supply fee for no work done at all!! A classic case of profits before people!! Yet another reason why people stay away from dealerships and go back to private businesses who will actually give you an estimate without charging you up front!! STAY AWAY FROM THIS DEALERSHIP, PLEASE!!!! 1 WEEK UPDATE; DO NOT BELIEVE THE HYPE OF THIS PLACE, I WAS TOLD TO CONTACT THE SERVICE MANAGER AND I LEFT A VOICEMAIL MESSAGE FOR HIM TO CONTACT ME REGARDING THE $99 FEE FOR NO WORK DONE, AND HE DID NOT RETURN MY MESSAGE!!!

ri
Review β„–8

Pitre Buick/GMC has been our place to go for service and/or repairs for several years. The Service Staff and Advisor Mr. Sean Allen is always trying to make the experience of keeping our vehicle in top running condition and recommends those services necessary to do so. From the time of making the appointment until leaving in a timely manner, we feel comfortable in their beautiful showroom and are always offered coffee and/or refreshments while we are there. Some repair issues of higher expense and covered by our after market vehicle warranty programs caused a lot of work, extra phone calls and even going after parts to quicken the repair are always appreciated. Mr. Sean Allen is being promoted into another area of the Pitre business platform and yesterday was his last day in the Service Dept.; however, he introduced us to the gentleman who would be taking over his duties in Service in the future. He also said while we were there for future visits to come see him and if anything else was necessary he would step in to help us out. New vehicles are at a minimum right now with Covid reducing Manufacturing production, so taking good care of a used vehicle like ours is critically important in the scheme of things. Lastly, when we leave a visit, the Service people and Sean Allen always make sure our vehicle is washed and cleaned and detailed. Its like driving out with a new car every time.

Li
Review β„–9

Service was efficient and quick, as usual. I could pick my appointment day and time and do it online. The dealership is close to where I live, making it possible for me to walk back and forth to drop off and pick up the vehicle. They washed my Terrain also. It came back sparkling.

Ph
Review β„–10

Lucas is outstanding and the mechanics that did all the substantial service I requested in record time deserve recognition.

Da
Review β„–11

Brought my truck in for an oil change, they no longer have the courtesy shuttle to take me home, no one told me this until it was too late. The service dept changed my oil and rotated my tires which I did not ask for nor did they ask me if I wanted that done. No communication when it comes to changes in business or what they do on my vehicle, but I sure get a bunch of emails to bring my truck in for service??

Ma
Review β„–12

I stopped in the dealership for a much needed oil change. Although I hadnt arranged for a scheduled appointment, Frank was able to arrange the needed maintenance. I was informed the vehicle would be tied up in the service department for a couple hours. To my surprise, I received a call from Frank 45 minutes later stating the vehicle was ready for pick up. What a pleasant surprise! My thanks to the service rider and tech for turning the vehicle so promptly.

Do
Review β„–13

I had a great experience with Pitre when I purchased my new Sierra from them. Ridge was awesome to work with. I just showed up and they had all the paperwork ready. No high pressure to buy add on’s. It was the smoothest car purchase I have ever had. Highly recommend.

be
Review β„–14

The style was very wonderful, especially the employee Hisham Salama, he did everything I needed and really he has the ability to persuade and at the same time very fun and completes the transaction in an excellent manner

Ma
Review β„–15

Have been coming to Pitre Buick GMC for a number of years now. Always excited to see all the new designs and tech upgrades from year to year. Always feel like Im walking through the door to my own home. Always greeted with a welcoming smile or some kind or funny gesture. Even if someone doesnt know me, they make an effort to welcome and offer assistance right away. Weather its new or used they take time to help me achieve that ultimate decision and no matter how long it takes they are there through the final step. This year Id especially like to thank Ali and Ridge Hampton, Wayne Simkins,Derek Conde for their assistance throughout the entire process. I also know there is a whole other crew that are behind the scenes for the set up and prep. to go when I drive away. And for all the maintenance throughout these past years. I REALLY DO THANK YOU. Yep, with the Pitre family, Business has been a real pleasure. I love my ANGEL GMC 1500 4x4 off road x31. I wish you all great success this year.

Ja
Review β„–16

I had an amazing experience trading in my car, the guys at Pitre were super awesome friendly and worked hard to get me a deal on my new Acadia! Ben Gonzales along with the sales Manger and others did a good job at making my experience easy and sufficient! I had my kids with me and Ben accommodated them with drinks and snacks as we waited while the team worked on getting me in my new Acadia that I fell in love with. A huge thank you to Ben and his team! I will definitely be recommending or going back in the future! You guys Rock and thank you for all you guys did for my my family and I! We truly appreciate your hard work, I am loving my new Acadia!

An
Review β„–17

I was honestly dreading this process, but at Pitre it was a nearly effortless experience! Excellent service, thorough explanations, and I left with a wonderful vehicle that I could not be more happy with. Full 5-star recommendation!!!

Va
Review β„–18

Everyone was nice and friendly, however it took it in for oil change and 25000 inspection, this included my tires being balanced and rotated, however they did not put the recommended amount of air require according to my app I spent over $300 I would expect that they would have checked the air in each tire since it was a 25000 mile inspection. Very disappointing for the amount of money I spent, and they didnt do something as simple as checking air in the tires.

Br
Review β„–19

Sean is a great person to work with. He is bending over backwards to help us out. If you need service to your GMC vehicle, dont hesitate to contact Sean.

Yo
Review β„–20

Went to purchase a vehicle from the dealership. As I was there I notice a lot of the staff not wearing any of their face mask. Am assuming they were more concerned about protecting their necks, than the customers. The sales staff and staff arent practicing what they post on the front doors of the office building. The sales person was amazing, he had his mask on! Also, we did purchase a vehicle. I gave them a 2 star for lack of safety for the customers safety. Go on a warm day so you dont have to be stuck in the building with the staff that dont wear their mask.

De
Review β„–21

I bought a new car at Pitre Buick. Mike Boddy was the salesman. He was absolutely fantastic. I would definitely recommend Mike and Pitre.

A
Review β„–22

This place was absolutely wonderful. I have been looking everywhere to trade in my vehicle all the offers I got were very low. Petrie was quick to take care of me and I had my whole process done in one day they work with me on the down payment do you even offer to payment plan for my new vehicle that is absolutely wonderful in about $300 a month cheaper than what I was expecting. I will definitely be a return customer to pitre Buick GMC for my next vehicle in about a year or so. I will refer this company anytime I talked to anybody who is car hunting. 10 out of 10 for sure.

bo
Review β„–23

My experience with Pitre was fast and easy and I was able to get a vehicle that suited me and my needs. No more spending hours waiting all day for paperwork to get done!

Jo
Review β„–24

They where very fast with yhe service and friendly! Will take my car back there if I have an other problems!

Re
Review β„–25

Purchased my last 2 Duramaxs from these guys. Dwayne and David will treat you right. No BS.

He
Review β„–26

Helpful, professional and made me feel like a member of the family rather than just a number. I will ONLY go here as they have proven their worth to me time and time again. I trust no one better with my vehicle.

Mi
Review β„–27

Salesman was extremely professional and knowledgeable. Made it a really nice experience! This is the second GMC we have bought from Pitre Buick/GMC, and it certainly wont be the last!

ja
Review β„–28

Frank and the service department was awesome. I was told that it could take up to 3 or 4 hours for them to service my car due to some recalls but they had me on my way in about 2 hours. Good customer service

S
Review β„–29

Very happy with maintenance and repairs services. Sean is Excellent, very professional and reliable. Always provides excellent communication and customer service.

Fr
Review β„–30

I have no problem with oil changes.I wrote to the dealership about 5 times of why my 2 years and 3 months old battery died. Nobody reponds. I came to you the price of battery was $149 and Costco was $109. I asked if your dealership would match Costco. The answer was NO so I bought the battery from Costco. Same thing was replacing a tire after Labor Day. Your charge $139 - OK Tires was $119. Two weeks later I got a flier that you would match tires from other company.I am not please that a brand new cars battery ONLY last 2 years and 3 months.

Ma
Review β„–31

The sales team took their time in finding us the right vehicle. It was not the most expensive but it was the right one for our family. We appreciate your honesty and integrity. We will definitely buy our next car from you

Co
Review β„–32

We were at Pitre on Friday they always treat us good. We also went to Galles and will never return. They have sticker prices that arent actual they have another sticker on the vehicles. They are taking advantage of the consumer because of low inventory at the car lots.

St
Review β„–33

This is the place to buy! Seen Ben Gonzalez, Tavio Borba and Jim in Finance. I went in as a single, minority female, with a dumpy old car to trade in and was treated as a PERSON, not according to my gender or national origin. I was blown away by how personable, honest and fair gentlemen were.I searched every Chevy and GMC dealership from Durango, CO to Albuquerque, NM and found nothing but sharks, the run around, crazy deal mark ups and unprofessional employees UNTIL I started working with Ben at Pitre.Pitre GMC employees are all easy to work with, answered every one of my million questions, treated me like a person and were completely transparent. I couldnt have gotten a better deal or more fair treatment anywhere else, and believe me, I tried! Dealer profit items are always thrown in no matter where you go and there is no way around that these days. Watch your costs and sticker carefully because new ones will sneak up on you and be thrown in. Just ask and Pitre will be honest about them.My deal was finalized online, Ben and Tavio went out of their way to make sure I had everything I needed. When I arrived to pick up my car, there was something unexpected that I missed and I needed a minute to regroup. I wasnt sure if this was going to be the car for me. Ben, Tavio and Jim all said they would rather sell me nothing than sell me something I didnt want. There was no manipulation, no pressure and no scare tactics. These were all honest, hardworking employees who truly are interested in serving YOU, not their pockets.I cant say enough about my incredible experience. I would encourage anyone looking for a vehicle to start here first and save yourself time and headaches. And dont forget to ask for Ben!

Ju
Review β„–34

Went in with some questions.. the salesman was very helpful πŸ‘Œ when I am ready to buy a vehicle I will go back to them.

Ti
Review β„–35

The salesman, Mike Boddy, was very professional and helpful in my purchase experience. I look forward to doing business with Pitre in the future and recommending friends and family.Thank you.

Ha
Review β„–36

They completed the work on time and very thing sounds great and feel better knowing that the work was done.

C
Review β„–37

Dont go here if your A female or minority or single parent. Definitely dont do business with Ridge. Theyll take advantage of you. Sell you a damaged vehicle. Promise to repair it and then not do it.

St
Review β„–38

Took my truck in for the first/ free oil change and general check up. Pitre found a loose left front door hinge That I had not noticed. Fixed it for free. Very happy

Gk
Review β„–39

As always Pitre took great care of my wife’s Yukon. Definitely like the care and suggestions they give to her vehicle.

Da
Review β„–40

Was planning for an upcoming oil and rotation, when we noticed a few drops of oil in the driveway. Pitre found an appt for the next day, Februarys Polar Vortex was in full swing, so it took a couple of days to get parts, but they still finished ahead of schedule. Truck was ready when I arrived, and paperwork was a breeze. Truck had been washed and no problems.

Ma
Review β„–41

Purchased my car years ago from this place I was told I get lifetime carwashes but even that is not enough to keep me coming back. Once you buy your vehicle they couldnt care less about you the customer even for a basic carwash. I showed up to get my car wash and not a single acknowledgement when I walked in, it was like I was inconveniencing them. Finally I got asked if I I have been helped I said no to the older gentleman, the only other conversation I got was from another employee who mentioned my bumper might fall off if I take it through the carwash, which seemed more of an childish insult more then anything he also had nothing else to say. My car is not dramatically damaged and Ive taken my car as many times in the past through car washes (that includes them). To make matters worse none of the people their were wearing any masks that includes the person who got in my car and drove it, and on top of that another employee was near garage doors open smoking a cigarette and spitting right in front of me. How is that for health, safety and customer service? This place has turned into a dump, snake oil salesman, and from the looks of it the employees are highly dissatisfied with their job nor do they care about health & safety!

Rh
Review β„–42

Ben Gonzales is one of the BEST car salesman we have in NM! He cares about his customers and does whats best for them...

wa
Review β„–43

I was referred by my sister and very HAPPY I went to see Chili Reano. He was attending other customers, but he left us in good hands with Freddy Chavez. Both salesmen were awesome, I drove away that same day with a Kia Optima. When we were sent to the finance department, those men were respectable and knowledgeable about all our questions. I would recommend anyone to go and see all of those wonderful warm people at Pitre Buick GMC.Sheila

Ci
Review β„–44

I was very pleased with the young man that helped me service my vehicle the day that I went in he was friendly and answered every question I asked

Ch
Review β„–45

AWESOME!!!!!! Best place ever to buy a car, they make it so easy...

Wh
Review β„–46

This salesman and dealership are very good at what they do; that is,they accommodate the sale to be as easy as possible, they are honest, and what they say is what happens when you sign the paperwork. If youre looking for a new car then you should talk to these guys

Li
Review β„–47

Excellent service! Mike was very helpful, not pushy at all. He made it a great experience for me!

Ro
Review β„–48

My brand new GMC Yukon Denali XL got a minor rock chip on the driver’s side window of all places. Within days the chip had spidered. The Service Department worked with the Parts Department to have the replacement glass expedited from Michigan. Yesterday morning I rolled into the service bay at 7:15 and picked up my Denali at 1 PM. Service was FAST and everyone involved very courteous and friendly. Couldn’t be more pleased.

Be
Review β„–49

I bought my first truck from Pitre Buick GMC in Albuquerque in 2000 and my latest one on New Years Eve 2020. My experience with Pitre has always been excellent! It seemed like I was in and out and driving away in my new truck in no time at all. My sales person, Zeph Gonzales, was the bomb! His personality was genuine. He was friendly and down to earth! Thanks to him I am rating this experience with 5 COWBOYS STARS!! I will definitely recommend Pitre and Zeph to all my friends! Keep up the excellent customer service Mr. Gonzales!!

To
Review β„–50

The one year service, oil, fluids, etc. was fine. Im really disappointed in the job they did on the wash job. Left water spots on mirrors, grill, windows and everywhere. Had to take a razor blade to get hard water spots off mirrors. Not good!

Br
Review β„–51

I just purchased a pre-owned Vehicle at Pitre, and the experience was truly GREAT ! Ben took care of everything, and the Team even stayed after closing time to complete the transaction! Once purchased, the High Speed/Low Drag Maintenance Team went over the Vehicle and made sure all was tip top! Thanks Pitre Team for a Job Well Done! Ill be back!

ca
Review β„–52

Well when you spend 79,000.00 at a dealership, I would think they would Appreciate you a little more than just a calendar couple of grocery bags and send out the door

Dr
Review β„–53

The entire team was great to work with, told them exactly what I wanted and they jumped on it. They were patient and listened to my concerns and were able to address/correct.

Na
Review β„–54

They were professional, but above all helpful and quickly resolved my issue. I highly recommend this location for anyone looking to purchase any vehicle.

BS
Review β„–55

Went to Pitre to find a part. Went to the parts department to get some help. The man behind the desk was very rude. I needed to put my glasses on to see something, and he was sarcastic and rude about me not wearing my glasses. He was not helpful at all, and couldn’t be bothered to help

Di
Review β„–56

Dropped off my truck early then expected and was completed in a timely manner and very professional

Te
Review β„–57

All I can say is WOW!!! I would really like to Thank you my sales person Dwayne Jordan for his commitment, dedication, and hard work. I am so grateful for his help in selling us not one but two vehicles. This was unexpected and I am truly grateful for his excellent customer service. Thank you.

Ra
Review β„–58

Our sales associate Mr Chavez is one of the best sales person there. He has helped my family several times with purchasing vehicles. He helps you chose what will work for you. Once you pick out what you want to purchase. Fred will do the rest, all the leg work. I would highly recommend Fred Chavez at Pitre Buick GMC for your future vehicle purchase. Thank you for your help Mr Chavez may you continue to be blessed.

Ca
Review β„–59

The salesman we had was knowledgeable and not pushy at all. We are so happy with our new truck and highly recommend Pitre

Ja
Review β„–60

Terrible service. Pushy service advisers and sales. Never going in again worst car purchasing experience of my live. STAY AWAY!

Lu
Review β„–61

Went in for oil change and tire rotation and all went well. Nothing to post.Service advisor, Frank was polite and helpful.

La
Review β„–62

I was helped with speed and courtesy

Ja
Review β„–63

Took 2015gmc slt Acadia just like brand new with 59000miles for appraisal one owner mama car not even dirt on carpets, they gave me a 14000.price on my 25000.unit that I drove out of the showroom new. Took it to university Volkswagen and bought a new atlas, then they cashed me out of trade with out even looking at the car and picked it up and took it to the dealership and handed me a check for 18500. True car people. I was a 44year car dealer and I never treated my customers with such disaster. When I told them I was willing to do 18500.they just laughed at me and wife and wished me good luck !there loss, I love my new atlas SUV and they will never sell me another car. Its obvious that youre guys didnt want to tell you how it actually went down but I did give your people a chance to buy it for 18500 .and I did buy an atlas at vw what I had was not only a GMC brand new but I also wanted to trade a 16 passat and the GMC. Like I said was also one owner with 60.000 miles to go with it . Like I said no one was trying to make a deal. If you want contact jeff at vw and youll see what I bought. I didnt go there to have a good time I was trying to get a major deal done, turned into a $80.000 deal for me and vw.

Ma
Review β„–64

I had the absolute BEST experience from Pitre GMC!! The customer service was impeccable! A plus, is that the salesman (Cele) was very handsome too 😏 Cele new his stuff! He knew everything about the vehicles that I was interested in and helped me narrow down on which car would be best for me. I will definitely be returning here for my future purchases! Thank you Pitre GMC!

Ke
Review β„–65

Purchased a used vehicle from Jud Carswell. The purchase process was seem-less and very efficient. Job well done!

Mo
Review β„–66

Working with the sales Manager David Vigil was the worst experience ever. Mr. Vigil was rude and unprofessional. If you can go to any other dealership I recommend doing so.

Vi
Review β„–67

I have the GMC reward program but I was having trouble logging in and paid for service. Had the employee checked about the rewards program, he could have accessed it for me and I would have been able to use my rewards to save $75 on service. I paid $291 for an oil change and fuel injectors! Then was told I couldnt be credited and can use the rewards on future service. Being in a pandemic doesnt help, would have really appreciated better service for what I paid!

Pa
Review β„–68

Overall good experience. The lounge area would be nice if a little bit nicer.

Mi
Review β„–69

We were able to find the vehicle we were looking for and the staff was amazing.

Bi
Review β„–70

Terrible service all around. Made an appointment and I was told when I got there as scheduled it would be an hour before getting me in. They had my number incorrect which had me waiting even longer. Once my service was complete, I did not get a survey, update or review of my vehicle as I’ve always gotten with a GMC service center. It was a pay here and move along because I’m too busy type of service. How am I to know what was done, what is soon to need service and what needs additional maintenance ASAP? Well next day my vehicle died on me, could of had that issue fixed while I was there if I would have known. Also needed new brakes, but that wasn’t mentioned either. Go somewhere else where they actually care!!

jo
Review β„–71

I went In for an OIl change and I came out paying 171.00 for an element I didn’t even ask for and 60.00 of labor when it was just supposed to be 59.99. It was nuts I will not be going back and not buying another car from them. I hope it was worth the extra money the guy charged me!!!!!

Li
Review β„–72

From bad to worse....Customer service was beyond poor.Especially the service DeptWhen a customer takes their car in and complete. They need to take the time and explain what was done, not hand the invoice and say your cars done and send you on your way....Whether your employee is having a bad day, doesnt mean to take their frustrations on a customer..... by treating them with poor service.Will not recommend your dealership to anyone. Deen through other dealerships, by far this has been the worse.

Su
Review β„–73

I initially purchased my 2018 Dodge Grand Caravan from Pirtre Buick which was a smooth process and the sales guy hyped up their service department. So I brought my vehicle back to get a transmission fluid change and mind you I scheduled it a week in advance to top it off, I drove 4 hours to have it serviced. I arrive, drop off my vehicle (Noah=Service Advisor), than get a call by Noah that my vehicle cannot get a transmission fluid change because they dont have the Mopar parts. He than tried to convince me to get my coolant change instead..to the point. Noah apologized because he is new and understood why I was upset. He does not understood since he did not drove 4 hours to not get a transmission fluid change. He had more than enough time and conversations over the phone to do his research and order the needed parts. A dealership should not be selling vehicles that they cannot promise to service! I will not be returning to Pitre Buick for services.

al
Review β„–74

Very friendly and helpful staff, patient through the process and with trying to help you get something to suit your needs.

ut
Review β„–75

The sales team helped through my major purchase of my new GMC Sierra Truck. I went there with a truck in mind but they gave me multiple options to weigh before I purchased my dream truck. They also kept me updated on the delays they were experiencing with the delivery of my truck and the accessories upgrades.

Ma
Review β„–76

Frank from Service was great. Wait time for my truck service was short also. Over all great experience

Ta
Review β„–77

I had issues with the car I originally bought from them, they allowed me to return it for the full original sale price (even though they would not be able to sell it again on their lot), and gave me a great deal on another car from them. They were very responsive and communicative throughout the process and I felt very well taken care of and appreciated as a customer. I would definitely recommend buying from this dealership!

DA
Review β„–78

Got my vehicle back sooner than expected. Also service manager is great to work with very helpful. Very satisfied

Me
Review β„–79

Great experience very helpful and not pushy!

Ca
Review β„–80

Run from this place! Bought a used car from here that was a total lemon. They will do everything to get you in the car but good luck after that. Tell them something is wrong with the car if you never want to hear from them again.

Cy
Review β„–81

Pitre family at this location has always had the best customer service. Zeph today I bought me 3rd vehicle from Pitre. Unfortunately you where not there to make this happen, I missed you. Ben your amazing I was so happy to walk in and you be the one that made it happen for me, just the way you both made it happen 7yrs ago when I bough my 1st car. Thank you for all the great advise and everything you two have done or me.

An
Review β„–82

First ever visit. During covid times. Everything was clean. Second visit could not have gone worse for a simple oil chage and tire rotation. Three hours!!! Never again.

Ch
Review β„–83

Recently, I took my vehicle in for a simple Oil Change. Upon picking my vehicle up after this service I drove it home and notice an Oil Leakage. I immediately phoned the dealership and expressed my frustration and hesitation to continue driving my vehicle. Mr. Andrew Kuehn arranged for a Towing Company to come and pick up vehicle the same day. On Monday, I visited to dealership and met with both Mr. Andrew Kuehn and the General Manager (Mr. Wayne Sinkins) expressing my frustration and what I felt was unacceptable customer service allowing my emotion to get the best of me. However, in the end it was Pitre Buick GMC leadership which expressed and exhibited total professional service. I came to realize during this incident the Core Values of the dealership and pride the dealership values. I was offered a rental/loaner vehicle during the period my vehicle was being repaired. Mr. Frank Orozco consistantly informed me of my vehicle repair status. The dealership performed repair work at no cost to me accept my oil change. In the end, I was told that my vehicle oil filter adapter was what caused the oil leakage.

Ty
Review β„–84

Ben Gonzales worked with me and kept me updated about the status of the trucks in transit, even going as far as to call me after hours in the evening to let me know when they had arrived, so that we could schedule an appointment to be the first to test drive it. Ben worked to hit all of the numbers I asked of him on the trade-in. The entire process was extremely smooth and enjoyable, and one of the best experiences I have had purchasing a vehicle.

Ce
Review β„–85

This was simply an oil change for my GMC Terrain. I tried to use a coupon but it was expired. I hope Pitre sends me more coupons. The turn around was fast-within one hour.

Ma
Review β„–86

The salesman Ridge was helpful and nice. They did everything they could to give me the best deal possible and made the experience enjoyable. They couldn’t be better!!

Ju
Review β„–87

Basically, did not feel like welcomed. Unpleasant experience.

Ta
Review β„–88

Absolutely fantastic, easy and well taken care of! Thank you to the team at Pitre buick gmc! Tavio Borba and Mike Boddy were absolutely amazing! Grateful to be working for this company!

Vi
Review β„–89

Frank and his team take good care of you

Pa
Review β„–90

My warranted transmission started slipping with only 24k miles. On 01/20/21 Pitre said they could get it in on Monday 01/25/21. Spoke with Andrew the service manager. He took down the vin number. As this is my work vehicle I spent hours transferring tools and equipment to my personal pickup. When I arrived. They said that this truck is to big. β€œAre you kidding me??” Then why wouldn’t you know this off the vin number. They acted as if they didn’t give two cents about this. I honestly believe that they just didn’t want to do it. This vehicle doesn’t stand any taller than my personal pick up truck.Very disappointed at their lack of professionalism!Awful experience and cost me money due to the incompetence.Don’t say you can do something, have the information, and then back out at time of appointment! Shady!!!

ny
Review β„–91

So, I come from a family who believes GMC products are of high quality and an investment when making a purchase. Also, Im in the market for a vehicle and have had several discussions with salesman Mike. Unfortunately, Mike has made comments that my significant other and myself are table dancing and shaking our stuff at TDs for money. As a professional in the humanitarian field, this type of negative and pervasive humor is extremely disrespectful and has alluded to youre not worth the risk as I am doing my research to purchase a vehicle of quality. I am in absolute disbelief this type of behavior is condoned within the Pitre dealership with Mike on the clock with his pervasive personality, pushy traits, inconsistency when making contact with appropriateness and professionalism. Overall, this experience was HORRIBLE and Mike is a terrible representation of Pitre.

Ja
Review β„–92

Ive been going to Pitre for years and wouldnt go anywhere else, youll always be taken care of from sales to service! Love em!

ky
Review β„–93

Great experience buying a car. Hassle free and speedy

Do
Review β„–94

Our salesperson really worked with us toward a new vehicle. It wasnt enough on our end but but at least we have a better understanding for purchasing another vehichle

Ju
Review β„–95

Such an Easy and excellent car buying experience! Jud was a no BS kind of guy. I told him what I wanted and he didn’t try and get me into something more expensive. I told him my limit and he suggested exactly what I needed. Even thought I was only buying a simple model work truck they still treated me like I was buying a 200k vehicle. Highly recommend this dealership and buying from Jud. I will definitely be back to buy more vehicles from these guys.

Bi
Review β„–96

They were supposed to change the oil, rotate the tires and top off the DEF fuel. They did not rotate the tires or top off the DEF fuel. They did reset the oil Guage so I am hoping they changed the oil. They were also supposed to complete a recall. I hope they did that. I called and talked to my service guy and they were going to have a Manger call me. Still waiting on that call. Considering I am a loyal gmc owner I would hope for better. This is the 3rd gmc 3500 I have owned. I dont know that I will ever go back to that gmc unless it is for a recall I have to get done.

Jo
Review β„–97

Quick service, and very friendly

Ja
Review β„–98

Service Department took care of my needs and the needs of my 2019 GMC HD2500 Denali. 100% satisfied.

Sa
Review β„–99

Thank You Pitre Buick GMC for the BEST car buying experience we have ever had! Ben our salesman was extremely courteous, professional, and knowledgeable! Tavio was fantastic with financing and Tom was very courteous and knowledgeable with our signing. We love the Yukon and we loved the experience! I will highly recommend you!

Cl
Review β„–100

Drew and his technicians are an Outstanding team! I wouldn’t think of having my GMC Sierra Denali serviced anywhere else but Pitre. I completely trust Drew and his team and greatly appreciate his fantastic customer service!

Information
100 Photos
100 Comments
4.2 Rating
  • Address:9737 Eagle Ranch Rd NW, Albuquerque, NM 87114, United States
  • Site:http://pitrebuickgmc.com/
  • Phone:+1 505-796-5039
Categories
  • GMC dealer
  • Buick dealer
  • Car repair and maintenance
  • Car dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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