I recently purchased a washer and dryer from a big box store. It was a terrible enough experience that I canceled my order after two failed delivery attempts (who only brings a dryer?). I’m so glad I had found M & M during my search. Eric was able to take my order over the phone, asked the right questions, and simply put, was nice and professional. Everything was delivered yesterday.Delivery wasn’t going to be an easy feat—going to the 3rd floor of a DC townhouse. It was a tough job for two guys but there isn’t a mark on my walls or floors. They were careful in the removal and I was able to re-use the pan that was there. This is a stacked unit, in a hallway closet. I didn’t watch but it’s all there shining and new and ready to go.This is a high- end appliance store but they had what I needed at a competitive price. Plus, it’s nice to shop local.

I bought a $3600 LG refrigerator from M and M in August 2021. The refrigerator arrived and was installed but had a scratch on the left door so I called the sales department on the matter. They immediately ordered a new door which arrived about one week later. When the M and M servive technicians came out they informed me they had to transfer all the components from the old door to the new door as the new door was just a shell. However, it appeared they never replaced an LG left door before because they had difficulty pulling out some of the components like the display panel and when they did they finally did it was nicked and scratched but likedly most of the damage was on the backside but still visible. Further, they had difficulty in leveling the doors and when they finally did they placed the refrigerator in crooked. I called the sales department again and they said someone would come out to fix the issue but I never heard from them again so I decided to hire someone to fix the installation and make sure the door were level. Very disappointed because I decided to go with M and M to purchase the new refrigerator I thought we would get better service than if I bought it at a chain home improvement center..

Eric and Noah are Alexandria area appliance kings. They are young, the are tough and they are aggressive. If you need something from $200- $20000 they are there for you!!!

If anyone is looking for new appliances, I highly recommend M&M Appliances located at 817 South Washington Street, Old Town Alexandria (next to Southside 815). I purchased a new GE dishwasher on May 6 and Manager Eric Mattsson was exceptional in matching and finally beating the price of Lowes and Home Depot. Luis and Carlos were great at delivery and installation on May 12. My one suggestion is to ensure they have the high drain hose bracket with them so they dont have to return another day. I would definitely buy from them again.

Eric is always amazing. Super friendly and extremely knowledgeable about every facet of high end appliances. We love shopping here.

Latest Viking appliance display. Do yourself a favor and check it out. Very impressive appliances and knowledgeable staff

If I could give them zero stars I would. We purchased a machine from them (and other appliances as well) a year ago. We use it in a commercial setting, and asked for a commercial washer. Was told, no dont waste your money, big families do 10 loads a day, its ok if you do three loads a day. We will get you a commercial warranty. A year later our washing machine started to fail - wont complete a cycle. Error code keeps coming up. So we call and ask for our warranty repair. Some guy comes out, spends three minutes, says the drain is clogged and thats the problem and we shouldnt be using it in a commercial setting. Five minutes after he leaves, the washer does the same thing -- Error code. We called M& M and explained the issue and they said maybe their person would come out. Nope, the warranty people send out the same service guy again who again spends three minutes, cleans out the drain and says its fixed. Five minutes after he leaves, the washing machine again stops with an error code. There is obviously something wrong with either the computer or the drum. All of this has gone on for a month. I have called M&M appliance several times, asked for the owner, they claim they are working with the warranty people. The warranty people again put in a ticket and email us immediately after putting in a new ticket saying that the washer is repaired -- NO ONE HAS EVEN SHOWN UP!!! Bottom line, we purchased the machine that we were told to purchase. Then the sales man tells me today, oh well you can purchase a commercial washer -- seriously????? I said sure take back the washer that you sold me and refund me and I will purchase the commercial washer. The run around has been unbelievable and we have purchased several appliances from these folks. Obviously they give bad advice and dont stand behind their warranty.Per your response which is over two months later. Patrick did NOT discuss the initial purchase, I did and it was YOUR salesperson that said we didnt need to purchase a commercial washer that we could get a commercial warranty. That warranty which we paid for, was as useless as the paper it was written on. Your company did NOTHING after multiple requests to fix the machine -- you could have sent someone out to fix it yourselves, but no. The fact that you think that over two months later you think we are still without a washer is as absurd as the rest of your response. We purchased another washer after trying desperately to get the one that you sold us fixed. DONT USE THIS COMPANY!

From the moment I walked into the Alexandria store, I knew we were in good hands with Eric. Despite several failed attempts by Bray and Scarff to get our large Viking Professional refrigerator down our stars, in 20 minutes, amazing Joe had it dismantled and out of the townhouse. Neither he nor Luiz, who delivered the new refrigerator, left a scratch and both were thoroughly professional and helpful. I can’t recommend M & M more highly and will certainly return the next time I need a new major appliance.

I purchased a refrigerator, an over the stove hood, and a dishwasher in the Fall of 2016 and am very happy with all my purchases. M&M prices are competitive with Home Depot, Lowes & other suppliers plus M&M has great customer service. Eric was very helpful and even directed me to a dishwasher that was less expensive than the dishwasher that I planned to buy. It is worth your time to give M&M a try.

It would take hours to write about all the issues weve experienced. Briefly -- 1) The first time they came out to inspect why our washer wasnt working, they told us we were using the wrong detergent. When we said it was detergent wed always used, then they told us we were using it incorrectly. When we stressed that ITS NOT THE DETERGENT, they finally looked at the machine and realized it has a defective part. 2) They ordered the wrong part, but didnt tell us until the day of delivery when wed already taken off work. 3) Although they schedule you in advance, they will not let you know when theyll come out to your house. Morning? Evening? You dont find out until the day/afternoon before. Good luck planning. 4) They work this wonky schedule, so some repair techs are available only on Mondays, some only on Thursdays, so good luck getting a quick appointment. 5) After three failed evals, I demanded they send a competent technician, so they sent their best with the correct parts for the repair. But they still werent the right parts! And he still couldnt figure out what was wrong! He wasnt available for three weeks, and we had to wait THREE WEEKS just to find out that the problem STILL wasnt fixed. 6) After nearly four months without a functioning washing machine (I know, I know, just get a new one -- Im the tenant!), its finally decided that well get a new washer & dryer. On the day of delivery, after Id already taken off work, and after theyd already confirmed delivery the day before, they call MINUTES before theyll set to arrive to tell us that their warehouse packed THE WRONG WASHER & DRYER! What complete incompetence, what spectacular inability on a comprehensive level. Theyre not just inept with their main business -- fixing appliances -- but they inept at business operations! Id warn you, but thats the point of this post. If you want epic frustration, hire these folks to do anything. They wont let you down!

I found Eric at M&M Appliance to be knowledgeable about the kitchen appliances we needed. He voiced pros and cons of each appliance. We went with a particular suite of appliances which were much cheaper than where our contractor recommended we purchase them from. Also, Eric pointed out a second rebate we would not have known about (which has been processed) netting us an extra ~$700. M&M kept our appliances in storage a little longer than normal with no issue and delivery was timely and excellent. Very glad I found this store and supported a local business, all the while receiving great service at a discounted price. A+!

We purchased a washer and dryer from Candy’s last year. Eric was very helpful while we picked out the model and delivery was easy. The best part, though, was the customer service that followed. The dryer stopped working while it was still under warranty, and Eric was extremely helpful to us. He helped schedule the appointment for the Samsung rep to come to our home and because we can’t access our cell phones during the day, he made sure to leave messages on both cell phones and send emails to ensure we were all on the same page. Of course we had many questions and he was quick to answer all and never made us feel like we were a burden. He also loaned us a dryer to use since the first available appointment was 2 weeks out. He had already made the sale and it was Samsung’s responsibility to cover the warranty, so he didn’t have to go out of his way at all--he had already made his sale. But he did and we appreciate so much. We would have never gotten this level of customer service at a national chain. So happy we went with Candy’s and we highly recommend the selection, price and customer service they offer.

I purchased from them because he said he would take care of me and ensure everything went smoothly. Not true, a month later I am still waiting for follow up. DO NOT purchase from here!

I love this Old town store. I shop there often for the detergent for my front loader machine. The staff is always pleasant and willing to help.

Wonderful experience, personal service, competitive prices. I love giving the local guy business!

Well informed and helpful staff. Lots of choices and quick service!

Had an excellent experience buying and receiving a washer and dryer. Small issue on install and they come right out and fixed it.

Excellent!