Very good experience. My storage unit was clean and ready to go and LaVaughan Davis handled everything professionally and quickly. Couldnt have asked for more.

Clean storage with good secure access. Video monitoring and unique code access. Recommended!

The staff moving in and out were professional and helpful. I never had any issues with billing.

The manager, La Vaughn Davis, is super helpful. He has great customer service and communication skills. He not only offered to help resolve my original complaint, he offered to help with another issues I had (technical difficulty with the mobile app). He called the very next business day with a resolution to my problem and emailed me specific instruction to resolve my mobile app issues. Outstanding follow through, LaVaughn. You are an asset to the company! Had you not been so eager to offer help and then actually follow through with personalized attention, I might have left. I sincerely hope the company values your commitment to customer service, Thank you for your help!

Climate controlled, secure place to keep my stuff.

Clean Facilities, Helpful Staff, low cost. Easy to get in and out of building, but still felt very secure.

The staff at the Alexandria office are great! The associates that I have interacted with have been extremely professional and provided good customer service. On one occasion, I called this location and upon being directed to voicemail I chose not to leave a message; yet, Nita, the Manager, seeing the missed call and knowing that I was a customer, called me back to see how she could be of service. That is what I call “going above and beyond”. Nita is amazing!On another occasion I was trying to find the best way to handle showing an item that I had stored in my unit to a potential buyer. Out of concern for my safety Nita and 2-other associates took the time to make suggestions, insisting that I bring the item down and stay outside in the open. Additionally, they walked the property with me to show me the best area to stand for line-of-site to the facilities cameras to capture the interaction with the person I would be meeting.Lastly, there is Lavaughn, who listened to my concerns regarding the annual rate increase and called me back as promised the following day to discuss my new rental rates. Good customer service and professionalism (by phone, or in person) is extremely hard to find; therefore, it is nice to know that there are still people out there who work hard and take pride in doing their jobs well.

LaVaughn was so professional and helpful. Cubesmart is a very clean, secure and climate controlled storage. Easy access to storage unit.

It is clean, easy to get in and out. Good security

Always helpful and friendly. Very accommodating.

Derek and everyone at the Eisenhower ave Alexandria, VA location were so helpful and awesome! I was dreading having to move in and out of storage but they made the process so easy. I ended up needing an extra day past my lease and they were super understanding and were able to prorate and charge me just for one extra day rather than an entire month. Thank you!Ps. If you are new to using a storage unit like I was I DEFINITELY recommend a ground floor unit especially if you are hiring movers- it made the process of moving in and out even easier and faster.

I called in with a complex situation that took a lot of time to address. Lavaughn was FANTASTIC!! His customer service was exceptional and his patience was well appreciated. He did everything possible to help me navigate this difficult situation and he solved the issue with ease and grace.

Had a great customer experience with LaVaughn who was very accommodating, informative, efficient, and professional with personality. The units and facilities themselves are far superior to the units at the surrounding storage companies. The fact the units are climate controlled, have lights, and they offer a 10% military discount, makes this place really great.

I stored my stuff at this location for about a year, and had a great experience during move in, throughout, and move-out. It is extremely clean, organized, well-lit, and I experienced great customer service every time I needed something. Easy wide access areas and elevators and plenty of large dollies. Customer service answers the phone promptly and is accommodating and helpful, which is a welcome rarity these days. They were very nice and pro-rated my last month. Highly recommend Cubesmart and this location.

All of the people that worked at the location were very nice and always helpful. The facility was super clean. I know storage units dont want a trash area, but as a tenant it would be nice to be able to throw away at least smaller items. I would be willing to pay a little extra either every month or upon exit for the ability to be able to throw some things away vs trying to put some items in the car and transporting them. Just a thought.

LaVaughn was super helpful and was very timely in getting the paperwork done and showing us the unit! Thank you!

The excellent customer service from beginning to end. I am a senior citizen relocating back to Alexandria. Derek and Monte went above and beyond the call of duty to ensure my move in went smoothly. I had never used a storage facility before and certainly did not expect to be treated like family! Albert was very accommodating during my move out!

Clean easy access to storage

Move in was a breeze. LaVaughn was professional, personable, helpful, witty, and a joy to work with. The facility was clean and well lit. All in all, a great experience!

Weve been here for over two years and have thoroughly enjoyed and appreciated the professionalism and service of Derek Farmer, store Manager. The facilty is ALWAYS clean and presentable. I would recommend this facility enthusiastically!

Great customer service, excellent facility that is clean and well kept. Very responsive and also great rates for climate controlled storage.

Great customer service. Chris was on top of everything.

Great location and great costumer service from the store clerk Lavaughn.

I had a good customer service by Nita the General Manager. She did an excellent job and made my move in paperwork easy and quick. Thanks Nita

Customer service is excellent and very happy to help. Very professional service and secure facility.

The staff was friendly and professional. The facilities were clean and felt very safe.

Clean, convenient, well-maintained facility. Reasonable pricing with no increases during our stay.

I was very impressed. The whole experience was effortless and quick. I was surprised to learn that a box truck would be made available free for four hours. Tony and Sarah were just awesome...very kind and professional. When we returned the truck after moving our items in 90 degree heat we were greeted by Tony with two much needed cold bottles of water. Again, very impressed!!

Good staff, good security arrangements, clean facility

Staff here is excellent. Friendly and very helpful. Nice clean storage space. Highly recommend!

Constantly raising price of the rented unit. While in the process of moving the office processed my checkout and said we do not allow pro-rated rental. We saw you moving therefore we are checked you out. Find another ways to make profit. By raising price and now allowing pro-rated rent will not earn you much revenue but will loose client.

“Went into the facility for my mother and the store manager Derrick was cleaning my storage door. He did a great job and had the entire aisle smelling good. Great job. “

As a hearing-impaired individual during this pandemic (mask wearing time), the folks at this facility worked with me to make sure I understood everything. They were friendly and I came out feeling good about my decision to rent from them.

Monte is a great manager. He treats customers with respect and takes the time to help with any situation. I greatly appreciate his service!

I spent most of the day at the this facility downsizing my unit to a smaller one. The manager,, Tim and his friendly team helped me in so many ways to ensure the process ran smoothly and I was comfortable while executing it. They made an otherwise arduous undertaking seem like fun.

Storage hallway’s was very clean and had no basement smell(unlike public storage) Derek did really good showing me the unit and hitting every detail about the property. I would highly recommend this property for anybody who needs storages.

I researched several climate controlled self-storage facilities in Alexandria and visited them before making a decision. I found the personnel at CubeSmart to be very customer friendly, very knowledgeable and very thorough, both when I first visited it for a tour and then when I came back to move in. Nice, clean facility, excellent security (with separate access controls for the gate and each door to the storage facilities and to the elevators). It was a few dollars more than some of the other facilities I looked at, but well worth the additional amount. Very happy with them so far, although it has been only a couple of days since I started moving things in to the unit.

All good. Ive been a customer for a long time and went to the unit to arrange to close it. With excellent staff support and suggestions, I decided to downsize to a smaller unit. I was able to discard (with staff help), give away, or keep many things, Also, it happens the smaller unit is right by the elevator, which is nice. Cheers! Sky

Very friendly. In and out. Gave me a good deal I was unaware of.

Despite having a busy morning the staff were friendly and extremely helpful getting me set up with my storage unit. The facility is clean and has hours that easily let me access my things when I need. All in all Im satisfied.

Great place conveniently located off the beltway

Albert and Nita were great. Very friendly and helpful.

Thanks for accommodating me by offering social distancing services to complete my reservation. It helped me to get my unit secured without leaving my home office.

I have had my stuff in storage since May and came down last night from CT to pick it up. The office was only open until 3 and they do not have an after hours number. I get here this morning an hour before the movers are to arrive and see all sorts of damage. Of course the manager is unreachable until 9:30. The insulation fell and it looks like water damage. In addition to the time and m9ney spent on the move, I have now lost a moving deposit.

The staff here are lovely and helpful. They remember me whenever I come. Once I had a lightbulb go out in my unit and they came right out to replace it. The units are air conditioned, there are carts available and elevators.

Fantastic customer service from start to finish. Jennifer, and Tony in particular, were absolutely wonderful - whether by explaining processes to me, providing me with information I needed/requested, or just simply reassuring me that they would take care of everything and make this a stress-free move. They also recommended names of moving companies (one of whom I used to help me with moving) and who were just as fantastic, reliable and professional as CubeSmart.I definitely would recommend them for anyone needing to store their valuables!

Tony and Kevin are awesome. Very patient and accommodating. They went through a lot of options with me and helped me make the right choice. The whole staff was very helpful. Thank you!

Well run facility! Amazing staff and very understanding and helpful. Definitely a place I recommend and should I need space again, Im going there.

So thrilled with Derek’s help today !! Completely professional, patient and understanding! Extremely happy customer for over 3 years !

Its easy to recommend this self storage business to others. The facility itself is convenient, clean and in good shape. The staff as a group were helpful and knowlegeable. We worked with the manager, Tony, to rent a unit, then switched to a larger unit when needed. He is a friendly and professional guy, and he helped make our transition smooth and timely.

The facility was clean and the employees were all very nice

This is my first time renting a storage unit and they were awesome. The manager Kevin Boylen was super helpful even at the end of the work day. Great attitude. Love this place so much. I wont ever store my items any other place!

The service here is professional, courteous and friendly.

Climate controlled storage. Clean and pest free. Very secure. Responsive management. Appropriate pricing. All you could want.

Me and my mom had a storage here for a few months and the teammates was so friendly! They went out their way to handle any of our issues or concerns. Derrick and Montaye was awesome and portrayed great customer service and also a laugh when I needed it lol ;-)

Great customer service, they took the time to answer all my questions. Employees are very helpful and friendly. Its a nice and clean place.

Great storage and well organized team

Both Tim and Sarah were so friendly and helpful, I could not believe it. Not only was the staff friendly and professional, the place is immaculate and the prices the best in the area. Thank you!

This is my second time renting a storage unit. Wish i came here first. Climate controlled and very secure. Price is reasonable but does go up every year

The team here are very friendly and extremely helpful. The business is clean, smart and welcoming.Thoroughly recommend for your storage needs

I shopped around my whole area,looking for a place that would suit my needs.I was not looking for a climate-controlled setting because I thought that it would be more expensive but I went into CubeSmart on a whim.Not only were the staff attentive and friendly, they, sincerely, appeared to care about my needs and just stayed right with me through every question and never looked distracted or uninterested and never were at a loss for an answer.The other places that I looked were, either, disorganized or, clearly, uninterested.CubeSmart gave me a loaner truck for free and helped me after I had been gone a long time - away from my unit/stuff.Every single thing about my experience with CubeSmart was a real, professional pleasure.I was, and am, surprised and delighted and, absolutely, recommend CubeSmart to anyone looking to store.

I just recently relocated to the area and the staff here were the BEST. I would recommend them to anyone. They were courteous and very accommodating.

Amazing. Both Tony and Jennifer there are super helpful, and super nice. They answered all my questions and have made this a great process so far!

Knowledgeable and friendly staff that care about what they do.

Tim, the General Manager, went above and beyond to accommodate our storage experience. Excellent service and support. However, I would not recommend SML, a company listed on CubeSmart’s web site as a partner. They failed to provide labor service as contracted and over promised numerous times as a result of our escalations to SML’s management. A most unpleasant experience resulting in addition cost and delay.

The Cubesmart website offered discounts that this location did not honor. Dont believe the email you receive about costs...this location charges more when you show up. Their hallways are too small to fit normal furniture and equipment is old. Find a better Cubesmart or choose another company.

The manager Kevin is SO willing to help you out and get you moved in as easily as possible - he was helpful, kind, and willing to go the extra mile. The storage was a great price, clean, and easy to load - we would highly recommend it and definitely would use it again.

It was the first time for me to rent a storage room and wasnt sure of how things would go. But thanks to Tony Stevenson, he took threw every step and made sure I knew everything. I was really pleased with the way the services was provided.

Not so good. Overcharged in initial payment, said they would adjust next, didnt, called to inquire, employee didnt understand issue and said manager would call back, never heard from them....moving my stuff

Loved it!! 💟 Nita was very helpful and kind. we are looking forward to use this storage. Excellent customer service! !

Good place accessible to bus cheaper than any other storage

As is typical in moves storage for some of your things is needed. I looked at several storage facilities, but was most impressed and eventually choose CubeSmart on Eisenhower Blvd In Alexandria VA for several reason. First, the units were very nice and property and units are immaculate,(as opposed to the competition). The prices were competitive for comparable units, and excellent security. Tim McCarthy themanager and staff were excellent, and though we showed up at closing time on a weekend they went out of there way to show us various units with a great attitude. My choice!M.Bandarra

Easy process! Made the reservation by phone. Greeted by Tim at the door and I checked-in with Montè on-site. Very friendly and knowledgeable guys. Montè changed the location of my unit to a convenient spot at the front building. Paperwork was quick and straightforward. Also, my bf and I were having issues locating a 15ft U-Haul in the area. Montè and Tim went above and beyond by calling U-Haul locations nearby with 15ft truck availablility. Sure enough they found one and provided directions. Now that’s what I call awesome customer service! I feel very happy that my belongings will be at this CubeSmart. Also, if you’re a Harry Potter fan so is Montè!

Efficient location with friendly and helpful staff.

Amazing staff. Tim is great. I highly recommend this facility.

Very helpful, courteous staff. Clean facility.

The facility is convenient, clean, and secure, and the management and staff are outstanding -- friendly and very helpful. Rates are very reasonable.

Tidy with very professional staff at the time I signed up.

I have a client that rents one of there units. There climate control. Very clean place.

Best experience i ever had with a self storage company, definitely the best in the business

Staff is sweet and kind but clueless and unable to remedy a situation. There is a code to get into the building that has needed to be reset every other time we go. It makes it impossible and very frustrating to get there during office hours to be let in. Security is very low because we have had to jump the fence after hours to get to our unit and nothing happens. We are moving to another storage facility since its overpriced for the service and facility shortfalls.

Website said first month free. I get there then im told it doesnt apply. Nice staff but the website is misleading. Place was very clean though

I paid in full, was told my PIN number worked and was locked out the first day.No resolution yet.

Fast, efficent, and friendly service.

I shopped around the local area (Alexandria, VA), and found CubeSmart to be the most reasonable price. Further, the professionalism and friendliness of the staff was amazing.

Tanisha was great

Conveniently located with good access to I495

Great customer service, clean facility

Super smooth process

Somewhat inconvenient but very secure