I finally found a place that I can trust with my vehicles! Honest, ethical and very high standards of quality are what I found with Reg and his team. Ive been taking my vehicles there for oil changes for a long time, but Ive also had some pretty complex work done where trusting your mechanic is of utmost importance, and this family owned business is exactly that. Reg swapped out a 5.3L to a 6.0L engine in my Tahoe as an example of complex! Bottom line - if you are in need of a competent mechanic that is high character and does high quality work, bring your vehicle to Auto Xpress, you will never go anywhere else after your first visit.
Took my car in to have my battery replaced. Few days later my car is completely dead. I have the battery swapped but still nothing. Noticed a lose cord just hanging by the battery. With a quick Google search I realized that was the cable thats supposed to be attached (BOLTED on) to the negative terminal on the car battery. Called to let them know the issue and the first response was I needed a new alternator.1. They did not put the negative terminal assembly back together correctly. (the assembly should have never been taken apart in the first place on the negative side)Or2. They purposely did this to try to sell me an alternatorThe cable should be SCREWED to the terminal assembly and it was very poorly just placed on the metal to atleast make a connection so with a little driving it obviously just fell right back off. I was able to fix it at home with some google research and a simple tool set. I brought my car in to get fixed and they cost me half my Saturday.Never again.
Just had an inspection done. I was in and out in about 20 minutes with someone in front of me. Greeted when I first pulled up. Super nice owners on site who did the inspection. This was my first time using the shop through a friends referral and now I see why. I cant speak for repairs, but their inspection service is the best Ive experienced! Thank you guys!
This is my go to mechanic! They do their due diligence to find out what the problem is. I heard this loud knocking noise all of a sudden and immediately went to Auto Xpress. Reg hopped in and took it for a drive to get the noise to start again. He determined it was wind related and not speed like I originally thought. He took a look underneath and determined it was the dust cover that was falling off and banging against the bottom. He removed it and sent me on my way. Such a silly/easy fix but he took care of it with no charge. I also had a major leak from a radiator hose a while back and they replaced the hose for $25. They are definitely honest, fair, and ethical. You won’t be disappointed!
I came here based on the good reviews for my state inspection having recently moved to the area and I was not disappointed. The owners of this shop are extremely kind, helpful, and professional. They completed my state inspection very quickly and gave me some tips on registering my car with the state. They even helped me get my old license plate off the car because the screws were so rusted. While I did not have much work done on my car, I can say based on my experience so far, I will definitely be back!
Great people! Fair price! Very flexible! Went above and beyond in fixing my truck! The owner drove my truck home to find an intermittent problem. I was very pleased! They have earned my business. I will bring all of my cars there in the future! I give them my highest recommendation!
Faster, better... Friendlier than Valvoline. I have been coming here for years and it was under different management for a very long time, but this time when I showed up they now have different owners and they repainted the place and it looks great. I was actually on my way from Valvoline because they told me over the phone, Valvoline told me over the phone, that an inspection would be only $7 but when I got there it was going to be $25. Valvoline didnt mention that if you have a catalytic converter that it automatically jumps the inspection from 7 to 25 dollars. Valvoline also said that their inspector had left for the day and it was only 1:00 p.m. . Valvoline told me I can come back tomorrow and get my inspection, but I did not want to go through that. So I went to the place I normally go to, Auto Xpress. They always have fair prices, theyre not looking to screw anybody over, and they are always friendly as can be. The new owners have absolutely renewed the place and it feels like youre welcome there and not just showing up to drop your car off around people who dont really like their job, like Valvoline. I will always go here from now on and I should have gone here to begin with, but if I hadnt I wouldnt have had a story to tell about Valvoline and their poor customer service.
My wife was taking our son to school and all of sudden, her car started exhibiting all kinds of weird electrical problems and then it shut off. She was in the middle of the road and Reg came out an helped her. I jumped in my truck and ran over there and he had the hood up and was testing her battery. We put a jumper box on it to get started and pulled out of the road. It turns out the alternator went out. We had been hearing the whirring sound for a couple of days that alternators make when they go bad. I though it was her power steering unit. Anyway, Reg gave us a quote to fix it and it was very fair so we had him do the work. We picked it up later in the day. Im sure if we would have taken it to the Lexus dealer, it would have cost a lot more money. Thank you Reg and Rosanne. You won us over.
The staff is wonderful and super friendly! It felt like being with family by the time we left. We needed an oil change and they had competitive pricing. They gained regular customers in us!
This husband and wife team runs a great shop! Their mechanics are top notch and they are straight shooters too, you can trust them. Good place to take your used car prospects before you buy as well, they have a good pre-buy inspection deal so you can see if you really want that car or not, before you buy it!
Loved this place that is under new owners. All the Employees there including both the owners, which are husband and wife were amazing. Everyone talked to you there. Made you feel at home. Honest to the core. They Let you know when something needed done and no pressure sells. I worked with my dad in our FULL Service DX gas Station growing up and we did it this way to. This is how it should to be done now for any type of business today. Most definitiv a 5 star rating for this place. Great job...
Amazing service! Reg is awesome and fixed our trucks A/C quickly and at a reasonable price. We found our local auto shop will not be going anywhere else for all future repairs.
These guys went out of their way to pick my car up and take care of the starter engine replacement, oil change, and inspection. When there was something wrong with it on return, which turned out to be caused by a different mechanic shop, they fixed it for me the same day. Really appreciate the help of these guys and never felt like they were taking advantage of me like some other places do.
Super helpful. Rosanne did a great job on the inspection. Vehicle didn’t pass first time and explained how I needed to drive the truck for 10 minutes at 60 miles per hour. Came back and passed inspection. Very friendly and seems like they enjoy their job. Will go back in the future!
This particular shop has worked on my current vehicle since the Previous owner. Very close friend of mine. Like Family. So his word was that they are good people. Of course I dont trust mechanics. So at first I am a little skeptical. All it took was for me to encounter some odd issues. I am a guy who knows how to search for the information i need And I also know when it is time to defer to the professionals.if there is something wrong theyll let you know. If there isnt ..well theyll let you know. I think with good mechanics they are willing to let potential suckers walk away. I would be one of those. Accept for my cynical over analyzing outlook. Anyways. I will be taking my car to this mechanic for the duration of my cars life on the road.5 stars. They get the job done in a timely manner. Fair price. No funny buisness. Family mechanic.
Got my inspection done here. Had never been here before. Friendly staff and minimal wait, even on a Saturday! Definitely would recommend.
I use Auto Express for oil changes and inspections but they always seem to have a nice car or two being worked on up there so they must do good work they have always taken care of me and my wife
I love this place! I take all my vehicles here! Great prices every time I get something done. The owners are great, and the staff always take care of me. Shout out to Redge!!! Thank you for all the hard work on my jeep!
Been coming here for years, they dont try and upsell you left and right. I feel confinident in recommending this place, one of those local places that make it a point to treat each customer right.
Was looking for a mechanic that was local to give to local businesses…..pulled up in my Audi this morning…..waited behind a couple of cars….no one in the cars. One guy in the bay walking around….goes in and gets a coffee….comes out and finally addresses me “Yes Miss what can I do for you”. “Good morning wanted to get an oil change” he looks at my window and says “oh you aren’t a customer we don’t like to do Audis”. Oh ok - except there’s an Audi parked behind me and a Corvette in the front but ok you can’t handle my Audi! And he wasn’t masked!!!Yea not supporting that BS….happy to find another local place with maybe a little less bias.
Super friendly owners, amazing and quick service. Really recommend!
Great people and great place! You will get excellent quality service each and everytime. They are quick and efficient.
Quick service and no up selling. Owners and employees seem to enjoy working there.
Scott has gone above and beyond for me. He is a great mechanic who truly cares about providing quality service. I have an older model pickup that is my pride and joy, Scott is the only person I will ever trust to work on it. He is honest, dependable and has helped me out many times.
Scott as as straight up as a man could get. No useless repairs or pointers and no hassle. He gets the job done, no time wasted, for just the right price. No slimy work, just good business.
I love this place!! We brought my husbands truck in because he needed the oil pressure sensor replaced and Scott (the manager) went out of his way to make sure we were taken care of and had his truck ready and fixed within the same day!! He was professional, nice and most importantly... honest! It is hard to find good people now days. We will definately be using them for our auto needs. Thank you Scott!
I have been to Auto Express on numerous occasions. They have a mechanic named Scott who is absolutely INCREDIBLE.H e is fair and HONEST. He goes above and beyond what is expected or even needed. I have been taken advantage of more times that. I care to count by mechanics who saw a woman and dollar.signs. Scott was the exact opposite!!! I would recomend him to all my friends and family. Scott IS Auto Express . I never saw any one but him there doing the job of five people!! Take your car here, you wont be disappointed!!
Excellent place. Family owned. Service is quick and efficient.
They did an exceptional job on all my vehicles including an oil change and a 15 drag radial conversion on my mustang. Great people!
Scott always does an amazing job. Whether a new or used car, he has always taken the upmost care of my vehicles. Thanks again, Scott!
Friendly new owners are very eager to please!
They were very kind and helpful. Got my car fixed up and an inspection done. I was really pleased with their professionalism.
They are very professional and honest, I decided to bring all my cars to Auto Xpress from now on, they are to get to the bottom of it and resolve your issues, not for money. I had my car thoroughly inspected and diagnosed for a problem it had, but they didnt charge me a penny because I decided to hold on to the repair at this time.Regi and Scott, thank you so much for the great service you guys provide and your awesome customer service!
I have been here before quite a few times to get my oil change and the service is always top notch. I met one of the owners and she was delightful to talk to. Service. Reg and Rosanne are awesome, you need to have them take car or truck as the service is amazing!!!
Scott Ahrens did a great job when I took my car in because the washer fluid was not spraying. He was able to diagnose the problem quickly and told us which part needed to be ordered. We picked up the part and he installed it for us. Auto Xpress is a great place to take your car for oil changes or other mechanical issues.
Highly recommend coming here! Over and beyond customer service which is extremely hard to find these days. I will definitely be driving the extra 20 minutes from now on.
Great place for auto srv3ice repair. Good, honest place of business with professionals! Definitely recommend to friends.
Very honest and friendly couple. Will always go here in the future.
Rosa and her husband they are incredibly helpful. Went for an oil change and they zip tied my bumper for me that was falling and got my dog water they are just really good people
I always come to the friendly folks at Auto Express. They are always kind, professional and great in terms of bang for your buck.* This great place has new owners and they have made some great updates! Nice new decor in the waiting area while you wait for service and friendly new faces. One thing that hasnt changed is my favorite mechanic, Scott. I am fairly certain that he can fix anything! Looking forward to using Auto Express for my vehicles as they provide great service with prices that I trust.
Ive taken my family cars to Auto Xpress for all types of service (engine, catalytic converter, maintenance, inspections, brakes, tires, etc..). Theyve got expertise and do a great job, and also give excellent advice. All of which had gained my trust to keep coming back. Ive recently moved from Allen to Cedar Hill (south of Dallas), and had an event today to be in Allen, so I also took the opportunity to go Auto Xpress and had an oil change, inpsection and got advice. :-)
Excellent mechanic, socially distanced, no need for mask due to drive through style -open air garage w excellent ventilation therefore no risk of exposure to COVID-19.My driver side automatic window would not roll back up after a trip to the pharmacy so I quickly called Auto Express. Scott and Kasey were very friendly, courteous, professional and got me right in as well as offered to fix it while I waited! The price is extremely reasonable and very competitive as well as they checked everything under the hood quickly and topped off fluids to make sure that it was good to go. They really care and they’re very very honest very experienced people.I really like the fact that it’s an open garage so you don’t have to worry about Covid exposure.Thanks again Scott and Kasey -you got me back on the road so quickly- well done. I really appreciate both of you!
Scott is a wonderful person. He is always willing to help other. I took my Lincoln after my partner hit a pothole busting 2 tires. I took my car to Scott due to hearing a noise. Scott fixed my vehicle for a great price. He truly knows cars. I will only use Scott for all my repairs.
We have a number of vehicles and they always do a great job fixing whatever they need. Keep up the great work
I went to Auto Xpress today to get my inspection. The individual who conducts the inspections was running behind so they discounted my price! I was surprised and I felt like it was a very professional decision considering how long I had been waiting. I really appreciate their service!
I was in Allen visiting a friend when the battery symbol and check charge system message came on for my Honda minivan. I stopped by OReillys Auto Parts. After guy at OReillys opened hood, smoke and smell was coming out of alternator area. He recommended Auto Xpress; even called them to confirm. So I drove it over 2 doors down. Scott was great! I appreciate the customer service! Price was reasonable. I definitely recommend this place to Allen residents for their vehicle needs. I even told my friend about this place.
Very nice honest people
Scott did an excellent job and very fair as well as professional. Good experience
Friendly and excellent customer service. Would definitely recommend...👍
I love this place, highly professional people, great customer service, very honest men, Regi and Scott are the best!
Rosanne, Im hiring Scott Ahrens and hell manage my shop! Thats what I would say and do if I owned an auto shop. LOL Once again Scott did an OUTSTANDING job, this time replacing my brake rotors and pads. My Mercedes performs as if it is new. As I stated before, Scott goes above and beyond other mechanics and the pricing is more than reasonable. Ill continue to rely on him for my auto maintenance and repair needs.
Got done with work late to walk out and find my car with a dead battery. I needed it replaced ASAP and even though it was almost closing time they let me come over. I was greeted with a friendly smile and they had me in and out in minutes. Reasonable, friendly and quick!
Great service, very helpful. I highly recommend this place
Truck inspection all good ....pass
Scott always takes good care of us. Went in for one problem and he made sure our old car was ready for the. Summer. Always trust these guys, they are straight up!
Scott is the best!! Super helpful and knows his stuff
A neighborhood mechanic who proves his love of mechanics and his ability to effect repairs. You can pay for the expensive boys or you can save at Auto Xpress and get it fixed right. Its sooo nice to talk to someone who seems excited about fixing your car!
Scott did the work on my truck and he was great. He kept me updated on the status the whole time the truck was in the shop
Scott is the best I highly recommended him for any of your car repairs
Ladies, read my next review for them taking great care of my SUV! I went here for an oil change and they were so sweet and were timely! Very professional and straight forward. I thought I needed a brake flush too since I declined Kwik Cars instance upon needing one, Scott told me that I didnt at all. Completely honest and so happy I didnt fall for that at KC.
I have taken my (04 cadillac CTS) / (2016 hyundai azera) / (2017 Cadillac SRX) vehicles here for service and general repairs. Scott is awesome. He is fair and knows what he is doing. As long as he is here ill take my cars here forever. Prices are legit and not crazy like NTB or a Dealership. Take your car here and you wont be dissapointed.
Fixed my A/C quickly and it works like a dream! Very affordable, HONEST, and reliable service. Highly recommended!!
Scott Ahrens was ver fast an so Knowledgeable about the issue w my car and found the problem and fixed up my car thank you so so much
Prompt and professional service. They got my state inspection done quickly and without any unnecessary wait.
They are a great place to take your vehicle. They are fast and thorough and very fair on price. Theyve eared my business for any future needs.Tommy Williams
Their costumer service is warming and helpful. They were able to change my headlight is 15 minutes. The service they officer is second to none. Is you want service they that’s and quick turnover. Come here!!
I have been taking our cars here for service work and inspections for years. They have always done an outstanding job and are super nice and know what they are doing. They have new management and they are wonderful as well. I took my car to them last week and my sons car to them today and both experiences were definitely 5 star experiences. Quick and easy. I trust them with my vehicles. Will continue to use them for all of our cars.
Casey did a super job finding why my license plate lights did not work. The service is always good and fast. I will be back!!!
They did a wonderful job on my Dodge pickup truck
Became a sly auto-shop after original owners left about 3 months ago. Came in for my normal $18.99 oil change (as advertised), left with $29 bill. Up charged on everything like $5 for oil filter and +$1 for special filter?!? Filters have always been included. If they are going to charge more, they should be more upfront about it. And not having me find out after the work has already been done, and I was presented with the bill that was more than advertised. Definitely not coming back anymore.
Scott at Auto Xpress was very helpful in a stressful situation. He helped diagnose and fix the problem with my truck and was courteous and professional throughout the process. I will definitely go back to them and would recommend them for car diagnosis and repairs!
This is the only place that i can depend on to Always do a great job. Its great knowing that there is an auto place that cares about their job and the services they provide.Thank you all!!
I drive 30 miles from my home to have Scott work on my Truck.
Customer service and work was great. Pricing was very fair. Honest assessments and repairs.My go-to for anything I need for my vehicles!
Scott was professional, very knowledgeable, and courteous. He took care of several issues I was having with my car and Im very satisfied with the results. I recommend AX and will return! Thanks!
Awesome experience! Had my inspection done in less than 30 minutes! I would highly recommend this place if you are in hurry and want great service. Tom Hill was so nice and helpful. I will be coming back here in the future.
I couldnt get inside my car as the chip inside the key was damaged. These guys came to my location within an hour and replaced the key for me quickly. The service was great, and the price was also reasonable. Recommended!!!
Quick service for a fair price and friendly customer service. They not only changed the oil, but checked all the other fluids and tire pressure.
I wanted to install CCTV cameras in my shop, but due to the budget problem, I was not able to do so. After searching a lot, I found out about top class security system providers - Auto Xpress Locksmith. They have installed the best CCTV security system within my affordable budget. Thanks a lot for such an awesome deal.
Scott is the BEST! Fantastic service, professional and reliable!! We use them for all of our car needs! If you help with your auto, this is the place!!
Honest and fair priced! Knowledgeable and friendly!A great repair shop in Allen! Scott is awesome!You will be satisfied and back on the road quickly!
Wonderful service and they will work with you!!! Great group of guys I promise you that you will not leave unsatisfied!!!!!,I will be back
I called Auto Xpress Locksmith for to re key the locks of my house and within a very short period of time, the experts were at my doorstep. They finished off the work very quickly and handed me the new set of keys. Highly recommend their services to all.
Stopped by today with a really annoying problem in my truck. Scott came out, and fixed it in 15 minutes. If you want a place with good integrity and honest / professional work done on your truck or car, come here, you won’t be disappointed. I’ll be back for my maintenance going forward.
Great customer service and excellent speedy services. Had my husband rolling the same day ❤️🔥
These guys are great! We come all the way from Frisco cause they are affordable & reliable. Jacob and Gabrielle are super helpful and courteous, something that’s hard to find these days
Quick and easy. Dont try to sell you an extra $240.00 of stuff you dont need like Kwick Kar.
I will never go anywhere else! The manager is amazing. He got my car ready for a long trip with my kids and even found a nail in my tire that needed to be fixed. Above and beyond ~ thank you!!
Went by mid-afternoon on a weekday. Oil change and safety inspection.In and out in less than 20 minutes. Had several employees available and I was met right away when I drove up. Recommend and would use them again for sure.
The place is under new ownership as of July 2019. I took my car to the dealership and was quoted a crazy amount. I called Auto Xpress and was told to bring my car by when I had a chance and they would take a look. $20 later and it was fixed. Not only did they save me almost $1500, but they were very professional and honest. They could have easily just went with the diagnosis that I told them the dealership gave me. Instead, they went a step further and checked other possibilities and found the real problem.Besides saving me a lot of money, all of the guys were very polite. I will definitely be back if I ever need a car serviced again.
Wow this place is great!! I am very picky who I trust working on my vette. So happy my friend referred me to this place. My second time going back they all remembered my name and very friendly, honest, and accommodating. These people gave me honest feed back with what I should do .. not trying to rip me off or have me paying for stuff that was unnecessary. I will be back !
Great Service..I was on a tight budget..and the guys still helped me out. Thanks so much..will be seeing you guys again.
Awesome guys, worked hard and got in and out! Customer service was off the charts! Took care of me and helped me out and gave me great advice! Great group of guys 110%
2 oil changes and a state inspection done in less than 30 minutes at an incredible price. Added to that their professionalism and friendly service. Hands down the best place for automotive services!!! Why go elsewhere?
Quick service, always friendly, and informative of what needs to be done and has to be done, I bring all my vehicles here, they can be trusted, and handle business with honor
Got work done on my car and an oil change with ease. Very happy with the service, price, and quality. Oreillys reccomended this place to me. I will continue to take my car and tell othets to do so
These are the two shops I trust and love going to!! I am 65 years old lady always trying to find a trust worthy car shop so I dont get ripped off, and I was recommended by my 70 year old best friend who said they treat the elderly with respect and honesty. and WOW!! The staff here are really great - honest, upfront and courteous. The best experience Ive had with a repair shop in a very long time for an little old lady like myself.. The manager in particular was respectful and telling me theres alittle wait and giving me water to drink.. I would absolutely recommend them to anyone. I AM IMPRESSED.~Dena Smith
Had a car lockout and needed an ignition key. After searching for several companies, I got a referral to Auto Xpress Locksmith to get the job done. The quote was fair and the services were top-notch. They made the keys on the spot and saved us from major inconvenience. Happy customer!!
I wanted to rebuke the one star review, I was in there for repairs and Gabriel couldnt have been more professional to that guy ! They have been awesome from the oil changes and repairs. I highly recommend them !!!! By far best in town. Ive lived in Allen 30 year. Keep up the GREAT WORK !!!!