The people on the parts department are really rude. And done have answers for anything.... the people in the service department are way nicer and helpful.
Best experience I’ve had purchasing a car. I was able to get my dream car exactly the way I wanted. They were very patient with me and attentive to my needs. Customer service is 100% guaranteed. I would recommend anyone leasing or financing to call them and ask for John Michael.
I just bought a 2020 Infiniti Q50 from John-Michael and couldn’t be happier with my experience! Quick and easy process from start to finish highly recommend John-Michael and the rest of the team at Bennet Infiniti.
Phenomenal experience! John, Mo, and Ryan provided top notch service. They were accommodating and genuine. I walked away with a beautiful Infiniti. The process was seamless. You will be in great hands with these gentlemen and this establishment!
This was my first time purchasing a car & Ashley was amazing! The customer service was great as well as her patience!
We have been customers of Bennett Infiniti for the past 14 years. We have been given wonderful service by their maintenance team.I recently took my car in to have the computer reset, and I was in and out in 10 minutes.We appreciate their expert service. They know what they are doing!
Dealership was professional. Salesperson Nabil was very nice, low pressure, and attentive. Financing person was the most pleasant and low pressure Ive ever seen at a dealership, and made me very comfortable. I would not hesitate to return for another vehicle.
This is my 4th leased Infiniti through Bennett. The sales people and staff are always friendly and responsive to my needs. I highly recommend them!
Chris and Kevin made my car buying experience really smooth. Brough the car I wanted from their Wilkes Barre location to their Allentown location. Pulled up to the dealership at 12 and by 2 o clock I was out with my new car. Highly recommend to go see them! They were always available whenever I called them. Did everything through the phone and had the car ready for me when I came in. Awesome customer service !! My sister has also bought a car from this dealership and they even delivered the car. I will continue purchasing cars here.
Nabil helped me with the trade in of my truck and the purchase of a QX70. Nabil was awesome and to the point - he made the whole process very simple. I would definitely recommend Infiniti of Allentown!
This is a really bad dealer ship, my father in law took his car to fix tramision and the insurance paied for it to be fixed and then 2 times they tried to fix it and they took 4 months to fix it and they don’t fix anything. they gave it to him the same way he brought it to the shop what an abuser . he has 3 kids and that’s the only vehicle he can take his kids to school and go to work .
Chris and Kevin provided a professional, friendly, and joyful buying experience. It was a smooth, comfortable, and pressure free atmosphere. They both ensured that I was happy and confident while choosing my vehicle. I would recommend them to anybody in the market for a new vehicle. I am excited to have my first Infiniti and become a loyal costumer!
GOD GREATLY BLESS THIS DEALER, EVERYONE, ESPECIALLY THE CUSTOMER SERVICE MANAGER, HIS NAME IS CRIS AND JAISO AND OTHERS FOR THEIR GREAT QUALITY OF HUMANITY, FANTASTIC CUSTOMER SERVICE THAT EVERYONE ALWAYS GAVE ME IN THIS DEALER, THROUGH THIS MEANS I ALSO ASK FOR YOUR FORGIVENESS FOR THE EVIL I UNDERSTANDED IN SPECIAL LORD CRIS, IN REALITY THIRD PARTIES EXPLAINED ME THE EVIL THINGS BY THEIR WAYS .... GOD BLESS TODAY AND ALWAYS THIS GREAT TEAM OF WONDERFUL,PEOPLES OF BENNET INFINITY ALLENTOWN
The best dealer Im united state thanks for help.my frien Jonathan williams
This place is top notch, i would recommend it to anyone that is in the market for a new or used car. The service is excellent and the salesman are professional and courteous. I have heard horror stories about spending the whole day at dealerships, but not here, it was so quick i was in awe how fast and smooth it went. John Soroko was so pleasant to work with and knowledgeable of everything the dealership had to offer that I definitely would come back here for my next purchase. KEEP UP THE GREAT WORK INFINITY OF ALLENTOWN KUDOS TO ALL OF YOU👏👏👏👏👏👏
A professional and polite team that really want the best for their customers. I have been a customer for over 10 years and have had many vehicles with Bennett Infiniti. Highly recommended. Service team is committed to helping and servicing correctly. Jason, always friendly and helpful. My wife will only service there as the team make her feel so welcome.
Very satisfied with my experience and purchase at Bennett Infiniti of Allentown. Chris and Kevin both did a great job of making sure we were fully happy with the process and the car that I wanted. Very professional, great communication, and easy to work with. I would definitely recommend to anyone looking to buy and will definitely be back to buy again.
I just purchased a Q60 from Bennett Infiniti in Allentown. My salesperson was Nabil who was very professional and answered all of my questions on the car. I am very pleased with the entire process of buying a car there and would definitely go back in the future.
Jason is the man. He did a great job getting my ride back in ship shape.
My wife and I purchased a new QX50 from Nabil and we had an amazing experience. It was the third dealership we had gone to that day, my wife was exhausted from the experiences of the two previous dealerships and originally didnt even want to go, but I really wanted to look at an Infiiniti. When I told Nabil that, he completely understood, had empathy for us, and gave us a great experience. Moe and Chris assisted us as well and everyone was very pleasant. Thank you for a great experience.
The service department here has been top notch. I have taken my Rogue there a few times with the same experience. This last time they had my maintenance done in half of the quoted time. I was taken aback that they could not do warranty work on my vehicle but that is corporate politics for you. Overall I will continue to have my vehicle maintenance done here even if I have to go elsewhere for warranty work.
I actually drove from Orlando, Florida to Allentown to buy a Land Rover from Nabil. He was very helpful through the entire process. They gave me a fair price on my trade and everyone was incredibly easy to work with. I cant say that Im driving back to Pennsylvania any time soon to buy another vehicle, but if I highly recommend the whole Bennett team.
This is a five star business no question. I brought my Q50 in for repairs on it due to some issues that occurred when I first got it. They took the time to take care of it for me at no cost to me and without giving me a hard time about it. The service manager as well as the head mechanic I believe, who’s name was Anthony, we’re amazing and very helpful and went above and beyond for me I’m not even going to get into details on the level of satisfaction they went for. The customer service at this establishment is top notch. I am a very happy customer
Not only do these guys sell a great product, but they also provide equally great service. Nabil was the salesperson I worked with, and he made the entire process very easy and efficient. The finance department also did an awesome job. While very thorough, they still completed the entire process in about an hour. Highly recommended.
I called to make an appointment and explained very clearly that I believed my car had a bad transmission and I had a warranty to help cover the expenses of getting it replaced. The service advisor explained the dealer had dealt with a bunch of warranties prior. The advisor was aware that these companies usually require a tear down of the broken component before anything is paid for and/or reimbursed. After taking the vehicle there and dropping it off I received a phone call the next day explaining the warranty process again. I was told I would have to pay the labor hours of removing the part and tearing it down. By the end of the day, I received another phone call to come pick the car up because the dealer did not want to complete the job. I paid over $200 for an oil change and a diagnostic fee. I SPECIFICALLY CALLED BEFORE I CAME TO MAKE SURE THEY WOULD DO THE JOB BECAUSE I LIVE AN HOUR AWAY. THEY TOLD ME THEY HAVE DEALT WITH THIS BEOFRE AFTER TELLING THEM THE TRANSMISSION WAS BAD. I WOULD SAY THIS SERVICE DEPARTMENT UNPROFESSIONAL BUT THAT WOULD BE AN UNDERSTATEMENT. When speaking in regards to warranty work take your car somewhere else because this dealership will not deliver for their customers.
Chris Huffman was amazing at Bennett. Very down to earth and made our purchase flawless. The entire team was professional and offered multiple solutions to allow the purchase to go through. We are very happy with our new vehicle.
The sales team and purchasing experience at Bennett Infiniti was amazing! I was able to conduct almost all of my transaction remotely. Chris Huffman and Kevin OMalley deserve all kinds of props. Whoever gives these two their paychecks needs to take notice. This was hands-down the best experience Ive ever had with a car dealership. Thanks again! I love my new car! :)
This has been my best car buying experience!My point of contact is John S. I was very nervous going through the process because I traveled from Texas.John was very friendly, professional and meal led me through the process in less than one hour.
Our purchase of our vehicle was very smooth and no pressure. Nabil was very helpful. Also while waiting for our car to be detailed, we spent the time sharing family info and photos! Nice touch!
The service department goes above and beyond to keep you happy. This INFINITI dealership is one of the best in the Lehigh Valley
Bennett Infiniti of Allentown is definitely one of the few “5 Star” automotive experiences that you can have in a sea of unprofessional and dishonest dealerships. I highly recommend Bennett Infiniti which includes both their Allentown and Wilkes Barre locations!!!
Received excellent service. Greeted and treated with respect. Look forward to my next visit.
John Soroko was patient with us and very knowledgeable of cars. He is a no pressure salesman and let us move at our own pace. We visited the dealership twice, three weeks apart. John continued his patience with us as we decided to check out a different model, to be sure what we liked. Then we wanted to decide to either wait for a particular color to come into the dealership at a later time, or go for a beautiful updated version, and same color, of our own car purchased there10 years ago. We decided to go for the later. Kevin and Moe also made our experience a good one as well. Got the thumbs up for this decision from our kids too. Love my sharp 2017 White Q50!
Somehow, taking my car to the mechanic designed for it proved to be a consistent source of annoyance and frustration.After an initial inspection and informing them what the perceived issue was, I was told that it in fact was another issue and that my airbags needed to be changed.Only to get it back, seemingly fixed then have all of my dash light up exactly the same way it was prior to service. I brought it back in only to be informed that it WAS the issue id brought up the first time. After getting it serviced AGAIN. I got my car back mostly fine, except for a scratch across my dashboard where the airbags deploy with the airbag light on constantly. I still havent been able to figure out whats wrong with it.I dont know if all this happened because Im relatively young and they thought they could scam me or if the mechanics here are just incapable. I suggest finding a mechanic you trust and getting your car worked on there.
My sales rep John-Michael is the best. He helped me pick out the perfect SUV for my family needs. Even 6 days after the closing of my sale he continues to provide me assistance with all my annoying questions.
This place was very clean and the service tech was very thorough
I had a great experience @ Bennett Infiniti... i knew what I wanted, the price on my CPO Q60S was negotiated beforehand and respected, no pressure in the finance office, and throughout it all was Xavier who just couldnt do enough for me.They even delivered the car to my home in NJ which is about 2 hours away from the dealership! Great service, great experience.
Absolutely seamless purchase process, John-Michael and Kevin were extremely helpful and a pleasure to talk to.. would highly recommend!
Bennett Infiniti of Allentown offers a great car buying experience! I received exceptional service from start to finish. Chris is a great salesman! He is personable and very knowledgeable about the vehicles and even showed me all the great benefits of the 2018 QX30 that I purchased. Kevin the Finance Manager is also wonderful! Great personality, professional, and knowledgeable. I feel confident in my purchase and I absolutely love my new car. Keep up the great work gentlemen!! You just won a customer for life :)
Wouldnt recommend buying from here mostly based on my experience once I purchased the vehicle from Chris.. They gave me a WE OWE slip and Chris informed me he would have the parts dept order it asap. After several weeks, I reached out to Chris via text message several times and not only did he not give me the courtesy of a response he didnt return my calls when i left a message on his work number. He had no problem communicating with me via text messages when he was texting me to make sure I was coming back to purchase the vehicle, Once I purchased the vehicle, his customer care and concern went out the door. only reason I gave 2 stars is because I reached out to the parts dept myself and they immediately ordered my part and within a day had the issue satisfied. they also informed me that they always have issues with salesmen never following thru with parts promised to customers... very poor customer service ..would buy at another dealership if your looking to buy an Infinti, go somewhere where they really value a customer.. this wasnt it!!
Bennett Infiniti is my favorite dealership/service Dept everyone there is always very pleasant and very helpful I would recommend family and friends.
Always a positive experience…
Great service and value, no pressure sales, attentive to details and very courteous. Ask for Nabil or Mo, great guys to work with.
My wife and I went there just to look at the difference between the QX series vehicles and also to look at the QX60 they had online...thanks to Nabil and Moe we came to an agreement and left with the car....it was in great condition.
Service is always timely and work is on point. Loaner cars help with not interfering with your daily schedule.
The maintenance manger was a great guy. He explained everything that was going on with my car. Everyone was nice and friendly. Even the sales team.
High quality service call me Christopher Hoffman it’s very professional very humble very nice salesman, Love the place.
I had a great experience with Bennett INFINITI especially with my product specialist Christopher Huffman. He made the entire process painless and easy! He was knowledgeable and answered all my questions. There was no pressure during the finance part either with Moses who also made that process easy and quick. Customer service was great!
The service department always takes care of everything I need, I call Jason and he gets me set up right away with a nice loaner while my car gets serviced.
Outstanding service. Fast, professional, and friendly. A perfect experience from start to finish.
Got a Q50 from Christopher Huffman negotiated with the man to give me a reasonable amount for my trade he worked hard to make sure I got what I needed love my new vehicle P.s that man needs a raise he stood out in the rain with me to make sure everything was perfect good guy
Returning my Infiniti Qx60 lease was up. Moe Zureiqi & Nabil Gerdak were amazing helping me out in the process. Very Professional!!! Great Service!
I bought my QX50 2020 last week from Christopher I had the absolutely best experience! Switching from Acura to an Infiniti was the best decision in a car I have ever made! His hospitality was amazing I got a great deal and he even did a follow up! Thank you so much !
My experience at this dealership was fantastic! Working with Chris, Ashley, and Kevin could not have been better. My sincerest thank you! From start to finish they were very personable and beyond accommodating. After shopping around, test driving different vehicles and communicating with multiple other dealerships it was very refreshing to work with a dealership who valued my time and business. I did not set out to buy an Infiniti but I am so happy I stopped into Bennett Infiniti. My new QX60 is the gorgeous!
Thank You to NABIL GERDAK I bought a QX30 on Nov. 23 and he assisted in my purchase which he made painless and most pleasant. Thanks to all at BENNETT INFINITY..
I am so thankful for the excellent services I had with Nabil Gerdak,product specialist @ Bennett Infiniti.He went beyond of what is expected when he volunteered to hold the key of my Acura TSX and came to the dealership on a a holiday to accommodate me and my son to pick uptake car coming from Baltimore.For that I am and my son is so thankful for that excellent service I got from Nabil.
I bought my used CTS coupe here. I first called to make sure that the car was still in stock. A salesman named Austin picked up the phone and ensured that it was, he even texted me pictures of the car. I rode down with a friend to check out the car and meet Austin. He was a fun charismatic guy, Ive never seen a salesman like him. We eventually negotiated a deal, and I came back the next day to purchase the car. Overall a lovely place and an awesome experience.Admittedly, I probably bought the CTS at a higher price than I should have, still a good experience nonetheless.
The salesman John was great but as far as my experience I have to say the wasnt so great I wanted to cancel my warranty contract one day later they said they have to pro rate it Thats crazy some places you bring back your car if your car if your not happy ain 3 days I call them it took a day for them to get back to me so I would have to say they are nice while your there but after the sale no so good I feel all they want to do is take your money. So I would say go somewhere where they treat you better
Big thanks to John Soroko, the only good to come out of my experience. Management needs a change. Wont purchase or even try here again.
We had a great experience at Bennetts. Tyler McGuire, along with his colleagues, was great to work with in purchasing our new to us used vehicle. They were able to make the purchase happen in a few short days. We would definitely recommend their services. Thanks Tyler!
I would like to thank Nabil Gerdak for taking the time in finding the exact car I’ve been searching for. I was searching for the car of my dreams for an entire year and this is the one! Not only the style but the color and interior. You have made my shopping experience very easy. Thank you for being patient with me and always taking my call. Sincerely, Vivian Atiyeh
This dealer has been the best I have dealt with yet. They were professional, fair, and helpful. They will be the only place we go from now on. Not only great with working with us but also any issues moving forward they have serviced. 5 stars isnt enough to explain the service we have received. Tyler and the GM Mark were top notch!
I had a very positive experience purchasing a newer vehicle through Bennett INFINITI of Allentown. Xavier was tremendous in helping me pick and purchase my Q50. He made the whole process painless and I appreciate him. I had a window tint factored into my purchase. This was done two weeks after me getting the car and Xavier kept the line of communication open until it was finished. The manager Mo, was also a great help and assisted with the pricing process. I most likely will look to purchase through them again when that time comes. Thank you again to Xavier and Mo! The all black Q50 is a dream of a ride.
Always get attentive, quality service at Bennett. Thank you Andrea (serv mgr).
Tara was very thorough in her follow up with me online and once I entered the showroom and spoke with Tyler I got through the purchase process quickly and efficiently! Tyler was not pushy but thorough and friendly. Tara also stopped by to say hello too! I am in sales and I do not like to be pushed. I have bought or leased 4 cars from Bennett and I love their cars and their staff and the showroom. Great dealership!❤️❤️❤️
Great local dealership! Great prices, and excellent customer service. Bought my Infiniti here a few years ago and I have been returning for service. You won’t be disappointed.
We had a great experience purchasing our first Infiniti vehicle- QX50 which we love. Chris Huffman was very helpful, no pressure and informative. It made our purchasing process very smooth. Kevin OMalley handled the financing in a professional manner. Very happy with the experience.
Came in casually browsing at QX60s and working with Nabil Gerdak made things very easy and succinct. He was easy going, zero pressure personality which I enjoyed unlike some of the local competition. Moving to the trade in, Moe Zureiqi gave me a very fair and honest quote. At the time of sale, everything went by smooth and they took care of me through the whole process getting all the paperwork in place either the day before or during the day so I was able to come in with my family after work and purchase the vehicle. Kevin from finance was easy, honest, and open to deal with also. Thank you Nabil and team for a great experience. Professional, friendly, patient, and welcoming!
Great Service on our 2016 QX60. Love Bennett
Very happy with John Soroko and Moe. Very pleasant to work with and want to make sure customer is happy. Also, men of their word. Very important to me. My purchase was not a big one, but they treated me as if it was. I will contact them in the future when needed.
Awesome customer service at Bennett Infiniti of Allentown and kudos to Tyler McGuire for going above and beyond to make sure my needs were met! Very happy to have stopped there just to return a leased car and ended up purchasing one! Everyone there was so nice and accommodating.
I recently purchased an Infinity Q50 from Bennett Infinity. I worked with Xavier Diaz, who was very knowledgable, straight forward and when he said he was going to do something, he did. He worked well with me and provided me with an excellent level of service. He was honest and came through on his word. When thinking about purchasing a car from Bennett Infinity, I would definitely recommend working with Xavier.
Recently purchased a Q50 and was very pleased with the service from Product Specialist Tyler McGuire. Tyler was very knowledgeable about all the options, I felt he answered questions honestly, not pushy like car salesmen often can be.
Xavier was great to work with. He does a great job matching your wants and needs to a vehicle of your choice. Most importantly, he works with your pockets as well. Would 10/10 recommend Xavier to anyone shopping to purchase a car, because boy do I love my new ride!!
Many thanks to John S. and Rob F. For their willingness to accommodate us and make our car buying experience a very pleasant one. We are really enjoying our new QX50 and the candy that we were so thoughtfully given. A memorable experience from start to finish!
Very pleased with my purchase. Everyone was very nice and answered my questions. They went above and beyond to make sure I was happy. I highly recommend buying a car from them.
Nabil was an excellent salesman, wed been putting of buying a car because it usually a god awful experience!Nabil never once put any pressure on us, allowed my wife and I to take cars of the lot to drive for as long as we needed.We ended up taking a QX50 and so far are enjoying the car.Cant speak to the service dept, that pleasure is yet to come....As a buying review I have no complaints at all.
Service Dept here is great. Marc the service person I worked with regarding an issue from another dealership was awesome. He went above an beyond what I could ever except in handing the situation. Marc if you read this... thank you very much.
Amazing! Our QX80 had a break down not far from them, we are out of state, well called and they took us right away fixed the problem and we were on our way in 2 hrs, amazing team and service dept. Very pleased with Infinity service dept. Bill answered all of our questions.
My husband and I had a terrible experience today at this dealership. Upon entering with our two small children we were promptly directed to the back of the building to get a drink and told that someone would be with us soon. Multiple employees came back into the room and we made a couple trips out into the main showroom area, in both locations the employees ignored us. This went on for about 30 min, when we decided to leave. This is the worst customer service Ive experienced in a while! We will be taking our business elsewhere.
I purchased an QX60 from Bennett Infiniti... about a week ago from then I been giving the run around! Constantly having to call about stuff I was promised things and an appointment....the day of the appointment they told me they did not have the parts I needed for what I wanted ...installed in my car! Very disappointing..I wished I didn’t go to this place it’s agony! I worked with sales men Mark....
Buyer Beware! They have quality cars but lack quality people. They proudly show trophies in their entrance but completely fail to live up to the standards of those trophies. The lack of respect they provided me and my family (including my 2 younger daughters) was disgraceful. Now, they have tried blocking my truthful comments to silence a real experience that my family endured. Dont be a causality to such disrespect. The auto mile is filled with better options.
Great experience, highly recommend! Working with Tyler and Robert was a breeze. Easy to negotiate, friendly, no pushy sales and the sales process was quick and painless. So glad we stopped in to buy our new QX80 from this dealership. I will be a repeat customer.
They are amazing!! Go to them if you want fast service!!
Great experience buying my QX60. I love it! They took the time to help me get the best deal & financing. The dealership is very nice & clean. I will definitely be going back here for my next purchase/vehicle service needs & recommending to family and friends. Thank you Nabil & everyone else I met while at the dealership!
It was a pleasure dealing with the Service Department at Bennett Infiniti. Jason was professional, knowledgeable, and explained everything they would do to resolve the issue. My car was repaired within one day, and they gave me a nice loaner car to drive while mine was in their shop. Dont hesitate to bring your car to the service depart, you will not be disappointed.
Best car buying experience ever! In and out in less than 3 hours and for the price I liked! Thank you!
I purchased a CPO Q50 at Bennett recently and the service was excellent. Zach, my salesperson was very knowledgeable about the car and was able to answer any questions I had. I met with the sales director, Moe, and general manager, Chris, both of them were extremely helpful in completing my purchase. I also worked with Heather, the finance director, she was able to make the financing portion of my transaction seamless. I would definitely recommend this dealership. Thank you all very much!
My husband and I had been looking for a suitable replacement for his Range Rover which he LOVED. We had been looking for a while and came across a 2017 Infiniti QX70 Limited at Bennett Infiniti. Well now. It was everything we were looking for. Nabil was a great resource and help - even in these days of Covid. It was a truly good experience all around, from beginning to end. We are very happy with the vehicle, where it was definitely worth the trip!
Awesome customer service, would highly recommend going here for a car if it’s your third or first car well worth it and if you do go ask for Xavier. He is super nice and available often!!
I met the best salesman and crew ever came across Chad batchelor is a fine man very classy dealership top to bottom great experience they went to bat for me with bad credit and few $$ down payment walked away very satisfied keep up the good work Bennett your an great asset to people that need a little help to get in vehicle top notch !! Thanks again Chad and everyone involved 😎
Brought a 2015 Q50S Premium (Awesome car!) in October 2018 and was pleasantly surprised with how smooth the process was. Nabil my sales guy was awesome as well as the finance group. I was on the road while it was still time to have a life that day. Will absolutely be back again with friends!
Amazing Team! Tyler McGuire is the one to see, he made our process so easy and stress free!! Definitely recommend them and will be going back in the future for our next vehicles.
All aspects of our purchase experience were handled in a friendly and professional manner. We were allowed test drives in as many models as we wished. Our product specialist was able to resolve any issue we brought to him. The financing process was handled very smoothly even though we changed our down payment on the day of delivery. I cannot say enough about Bennett Infiniti. They make the car purchasing process a pleasant experience.
My experience at Bennett has been wonderful. Rob Bennet has a wonderful team specifically Rob F and Nabil. I originally met with them because I was in a vehicle that I was having significant issues with and was interested in looking at an infinity. They sat with me and worked through countless questions and vehicle options. I have received follow ups making sure I was happy with my purchase. Needless to say, I could not be happier. I am grateful to the team and will absolutely be a repeat customer. I can not recommend them enough if you are in the market for a new or used vehicle.
Highly recommend Bennett Infiniti. From the Salesman( Chris Huffman) right to Sales Manger (Moe )and Mark in service I could not ask for more. This is the second Infiniti that we purchased from this dealership and plan on continuing to buy from this dealership in the future. Top Notch dealership.
We had a such an amazing experience. Normally I expect car buying experiences to drag on and be boring but Xavier kept us entertained and informed the entire time. He was incredibly helpful. We 100% recommend.