If you’re looking to purchase, contact Ted Craig. Made my process super quick and easy and left me satisfied at the end.

I had a great experience. Ralph was helpful on the car pricing and my salesman Jake was super friendly, professional and accommodating. I’m very satisfied with the vehicle quality and price. The entire process was awesome.

Angelica and Ish are amazing! We came in looking for a 2016, and they got us financing for a 2019 GMC Terrain! They were kind and patient, showing us several vehicles and lowering our monthly car payment. I would recommend them to anyone!

Great customer service at Penn Auto Group in Allentown! I was interested in a car that was at a different location, and Paulie had the car brought to me in less than 30 minutes. I bought this car for my daughter and it’s perfect! Thank you!

Friendly customer service, but they seemed a little unsure of what they were doing. I traded in my car a few weeks back, and they didnt even know I was trading it in, until about an hour into the trade. Car salesmen usually ask you right away if its a trade. They told us we had to wait, until the insurance company told them the new car was insured, telling us it was a law. We found out later its not a law. Insurance companies give about 2 weeks for the customer to insure it after the purchase. They replaced my new cars tires, and did NOT re-set the tire sensors, they didnt re-charge the air conditioner (which cost me a LOT to get taken care of), they didnt change the blatantly expired oil, and they didnt even replace the worn out wiper blades. They have potential to be great, but they need to work on themselves. Until then, 2 stars. I will not be returning with future purchases.

DO NOT RECCOMEND!!!!! STAY FAR FAR AWAY!!!!very unprofessional and risky. broke two contracts while trying to finance a car, then sold it from under me without telling me, then blamed it on someone else at another dealer. i had a signed form from the GM saying that i put my nonpayment down, and that if no one came and bought it that day, that it would be mine the next. (red flags there.) then the next day comes, i call and they sold it 9am that morning. disregarding the verbal contract AND the general managers signature on the paper. DO NOT GO HERE AT ALL

Very helpful they actually want to help you and they work with you.

Took my nephew here so he could get a car to drive to work. The staff was great. Theyre last test drive is supposed to be 6:30 but we called and told them we couldnt be there until almost 7. So they waited for us and had the car pulled up and ready to go. They didnt give me too much push back when i asked to knock $200 of the sticker price. Plus, they took care of registration and title work. And had us out of there quickly.

I had an awesome experience with Angelica while purchasing my vehicle. Angelica was very polite, helpful, and fun to talk to during the process. I would highly recommend Penn Auto and Angelica to friends and family whos looking to ourchase a vehicle.

I loved working with them, got my new car and everything paid very well. Paulie was so helpful and was understanding. Thank you guys for everything i appreciate and recommend Penn Auto!

Had a great experience! Everybody was very nice and helpful. Definitely would recommend!

Great help from jake, very thorough. Explain things and helped me get the best deal I could get . Very friendly staff and service. Great management. I will be recommended this place to friends and family

Very fair and honest place to do business if youre looking for a decent reliable car at a good price definitely would refer them to anybody really honest about what you buy I try to work with you not a common finding you find when dealing with sports cars that was really helpful and generous

Everyone at Penn Auto Group worked very hard to make sure that I was able to purchase the exact vehicle I was looking for without making me feel pressured or uncomfortable. I had an excellent experience with them and would highly recommend them!Every part of the process went smoothly. They were quick to help if I had any questions, and I was even made to feel at home.Even though one salesman worked with me primarily, all of them worked together as a team, and everyone there was very polite and welcoming.I am absolutely excited to drive my new [used] vehicle. It is in exceptional condition, but I have no doubt that if anything was not exceptional they would have made it so.

My fiance and I very recently purchased a 2018 Ford Transit van here. The salespeople were very helpful in locating this specific vehicle and took the time with us in answering all our questions. The vehicle had some cosmetic issues which were addressed by the service department with no add on cost to us. The sales staff were great and did not confront us with high pressure buy today tactics.

Short on personnel, very slow. I got my car, they are good sellers but they took care of other people who came later so I didnt feel 100% satisfied.

Paulie, Tim, and Doug were great! I was looking for a used car and was pretty limited with what I could spend, but Paulie made the process easy and simple. Everyone was very helpful! Appreciate your time!

Had a great experience. Paulie, my sales associate was very knowledgeable and helpful. I drove off the lot with a car that I felt confident was priced fair and a reliable vehicle. Would recommend Penn Auto Group.

Wonderful experience. Jake was a godsend; very helpful. He helped us through every step of the way and made sure we left with a vehicle that fit our budget. Could not be happier!!!

Would highly reccomend looking for vehicle here.I have to say that the TEAM that works at this business is amazing. The car I wanted to test drive was buried in snow. They took the the time to unbury the car so that I could test drive it. I ended up purchasing the vehicle. Why the paperwork was being done they all worked to get the car ready for me. There was no pressure to look at other vehicles because this one was buried.Thank you all!!! It was a pleasure!!!! Will certainly buy another vehicle from PENN AUTO!!!!

Great service! Polite staff. No pressure.

Worked with Tim..he was great..straight forward..easy to deal with.They sold me the exact vehicle I wantedThis is the 3td car I bought from them....Thanks for a good experience..

Love my experience here! It was my first time getting a car on my own and Edna was so friendly and patient with me. Tim and Doug were helpful with the budget I was going for and we were able to get the car I wanted for a price I could afford. Owning my own car has always been a dream of mine and I’m so glad I came to Penn Auto to finally make that dream happen.

Hopefully this experience I’m about to express will help another consumer avoid being treated with complete lack of care.Found a vehicle I liked. Reached out to confirm it’s availability and was greeted very kindly and assured the vehicle in question was indeed available. After a few emails to gather information and prepare for a purchase, I asked how quickly we could be in and out of the dealership, knowing the process and how long it can take. Plus the dealership is a minimum one hour drive for me. I was told they could knock the credit part of the process out so that all we’d need to do is complete paperwork. So, I complied and offered all my credit and financial information. Immediately, I was approved. I then advised I’d be on my way shortly and asked if they required anything more from me to bring to them. Then it all went to hell! It was basically, “oops, that vehicle is no longer available”. Go figure! Surely i wasn’t at all pleased and allowed them to propose another vehicle. It was nowhere near the same features as what I wanted. Then, they come back with one almost exact. Perfect!! That was my reply. Just had to wait for a “quick” call to confirm it was indeed on the lot. 2 hours later and 2 additional email inquiries from me, and it was crickets!! So, bait and switch didn’t work. Then hanging out the proverbial carrot failed on their end too. And not so much as common courtesy. Things happen and I understand IF this was all true but ignoring a sure sale customer is piss poor business to say the least. Onto the next dealer I guess.

This would be my second purchase and its even better than the last time! Edna, Paulie Ismael the team.

They went above and beyond to get me into the vehicles I went there for. The whole experience was fantastic and I would definitely buy another car from them in the future!

Bought a van here for a very good price. Worked with Jake, Tim, and Sal. All were very professional. There was some confusion about a add on plan that I was not interested in, and they quickly and courteously redid all the paperwork to accommodate me. I saw the van before they were finished servicing it. It had a previous repair from an accident- which I was fully aware of- and when I spotted a flaw in the last peoples repair work, they happily had it corrected for no charge, or increase in price, by the time I came back to pick it up. I am very happy with my purchase, and the experience I had.

Never have I ever had such a quick, painless, no hassle car buying experience! The guys were all great and delivered my car and paperwork to my house because of my husbands work schedule. Great place to buy a car!!

Penn auto group was the best and help me with everything to get a car and was great in customer service I will definitely go back

Excellent customer service they did everything they could to meet my high expectations and standards. Paulie is a great salesman. Highly recommend buying a vehicle here!

They were very friendly. Very patient with me. Would highly recommend getting your car here!

Really smooth experience. Angelica was very friendly and helpful throughout the transaction and the manager was very helpful.

They were very helpful and friendly ! I would recommend them to anyone!

I would recommend this place to anyone! they made everything fast and easy, everything was ready for me when I got here. So thankful for this easy experience

Paulie was an absolutely amazing employee. He was so kind and understanding of your income and your trade in. 100000% would come back here for another car purchase. Very patient and caring staff.

Thanks Tim for making this such an easy process! I appreciate all your help! We may be back for my fiancé s next vehicle.

Thank you Jake, Tim & Doug. For going above and beyond to help me achieve my expectations on what type of car I wanted, for being patient with me when it came to timing, for helping me get through the process and for making magic happen when it came to more information needed! I appreciate all you’ve done for me🙏🏽 I’ll be back for another car in due time💯I highly recommend Penn Auto Group!! Don’t hesitate or second guess yourself cause they will work numbers, scores & information for you & with you🙌🏽 they’ll give you a play by play if it’s your first time☝🏽Don’t wait, get on over there and drive off with the car you want, I promise you won’t regret it!-Tafu T.

We had a great experience at Penn Auto- got a good trade deal for our vw beetle and took home a barely used Tiguan with only 18,000 miles for a great price!! Staff was friendly and helpful. Paulie got us a great deal! Thanks guys!!

I very rarely ever rate anything online, but this time I feel I just need to. I secured a loan from People First C.U. in Allentown and was ready to buy a car.Thursday Evening:Go to Penn Auto Group and test drive a car. I like it and tell them that I want to buy it. I already had approval for the loan so just need the bill of sales agreement. So, they write it up and they said people first will let us know and we will be in touch to finish the sale.Friday Morning:Contact People First to give them the sales agreement and told by the associate that they were sorry and cannot give me the loan IF I buy it.from this dealership. So, now certainly suspicious that a reputable bank in Allentown will not give me a loan for an Allentown dealer. I call Penn Auto and explain this and they said they would get back to me.Friday Afternoon:Glenn(a finance guy), from the parent organization calls me to say the previous owners stiffed People First out of titles years ago so that was the reason. Apparently used to be Singh Auto World and now a guy named Singh owns the business so it is just a coincidence. I told him that I still want the car but need a little time to get another loan approval from a different bank. So, I wanted to make sure I can still get it. He said no problem and it will be held for me.Monday Morning:Call Penn and tell them I already secured a different loan from a different bank(one that did not have Penn Auto on the banned list of course) and want to make an appointment to get the car. Lady said: Sorry, we sold itObviously I was not happy, so asked to speak with the finance guy. They transfer me to again what I believe is the Star Auto HQ and talk to a gentleman who listened to my story. He said that Glenn would definitely call me back and he was on the phone with another customer.5 days later and still ghosted by Glenn and pretty sure nobody wants to take responsibility for any of this.So, what did I do wrong? Got a loan from a bank on their banned list! Looks like going to the Star Auto Family is what I did wrong. Still clueless as to what I did wrong to deserve being treated like this.Now you know why people go to real auto dealersJoe Novak

Came in to buy my mom a car and these guys showed me the perfect car for her and the process was easy and simple i recommend this place for new time buyers

Everyone was extremely friendly and helpful. Paulie and Tim really worked to get me the vehicle I needed within my price range.100% would reccomend.

So I have wanted a Toyota 4 runner for about 7 months now and I’ve been searching and searching with no luck until penn auto group happened to get an 07 with low miles in great condition! My prayers were answered until I could afford the down payment. I was crushed, but the team at penn auto wouldn’t take that for an answer! They spent most of the day finding a way to put me in my dream car! I’m still in shock I can’t believe it’s mine! Thank you to all the penn auto group team for taking the time to make me feel truly appreciated as a customer and beyond that just having the best customer service around!

Paulie helped make buying a car painless! Fair prices and good service.

Fantastic experience with the whole crew. Doug, Ish and Tim were excellent.. Love my new Subaru

Drove over an hour to come see a van that that they said would only be available on Black Friday to see and not before and was sold on Wednesday they told us after we got there. The dealership did not even both calling to inform us. We got there first thing in the morning and told us maybe we can find something else for you. No ! We drove all this way to to see that van. When asking them why they didn’t call us they had no answers. I guess they were to busy.We will never go back !

Bait and switch tactics. Inquired about a car, 3 text messages (one from the Manager Doug) 4 emails (one also from Manager Doug) car is still available, just come in. Set appointment, drive the hour + get there and told that car has already been sold but shown other cars. Ask about one of the cars we where just shown on screen, wed like to see. Conveniently it needs to be fixed, dont know whats wrong with it but asked over and over if wed be interested in the Eclipse the sales person just happened to have the keys for when we walked in and she personally had moved and thought was nice. Never again would I deal with the people.

Great experience. Doug, Phil, Jake... Everyone was very helpful and attentive to customer service.

AMAZING! a nice lady named Angelica was very helpful and other staff are friendly. If youre looking to buy a car, this is your place.

I came in not knowing what vehicle I wanted and Paulie found me the perfect one I’m in love with my new car these guys work hard to make sure customers leave with a smile Paulie is the man

Very good experience. They couldnt have been more accommodating.

Very good sales people They worked out a great deal and still held the car for us until we made a decision I want to thank them for the great service

Its funny how i put up a not so great review that they would call me and complain!? They tried to sell a car with an oilleak and wanted us to pay an extra 1k to repairThey post cars at a good deal but be aware to triple check car since they have a 3 day exchange policyNo refund? We were toldSo your stuck

Friendly service, nice cars.

1 start........... on 04/05/19 I bought A 2013 BMW X3, and on 04/09/19 the check engine light went on, I took my car to the dealer, they told me that they would turn off the check engine light, but this is the date 05/10/19 that they could not turn off the light of the check engine, they told me that if the car had a problem before three days of purchase they can change my car but have to be mechanical, but as the light of the check engine turned on after 4 days, They did not want to change my car, they just told me that I have to trade in my car and pay $3500 for down payment. REALLY< OH NOOOOO I CAN WITH THIS CAR, I HAVE ONE MONTH WITH THE CAR AND ONLY BEEN IN MY HAND FEW DAYS!!!!!!! TRASHHHHHH

They were extremely helpful! I am so glad I came here to purchase my vehicle!!

Had a great experience buying my first vehicle. Huge thanks to Tim and Doug (sales persons) for the pleasent experience.

Purchased a passenger van from them today and worked with Jake. He was friendly and helpful and the price I paid was very fair! They worked with me to get me out the door with the keys the same day, and they negotiated a lower payment plan for me. I would definitely recommend them!

I had the pleasure of working with junior at penn auto Allentown, he was super awesome in helping me find my new car and going over every question I had! He was also great to sit and talk to while I waited. The financial advisor was also super helpful in explaining everything to me. I would definitely recommend coming here to anyone looking to buy a car with poor or fair credit. It was a super easy process and I’m glad I worked with the people I worked with while I was there.

Excellent customer service, paid attention to every detail, even new car buyers jitters

This guys are the best, Paulie the sales manager makes sure that everything is upto customers satisfaction. I would recommend every one to try this place they even traded my truck.

5 star experience. didnt fall short

Paulie did amazing jobhelping me and the whole penn auto group did an amazing job helping me as well, I really appreciate it. I drove out here with a new car!!!

The people at PAG were very kind and accommodating. I would recommend them anytime.

I Purchased a vehicle from Penn Auto Group on Saturday and I am very pleased. I was helped by a salesman named Junior and he was great. He made the process very easy and explained everything thoroughly. I will definitely be recommending other people go see him at Penn Auto!

Paulie was excellent at the sales and customer service

Quick and easy buying process, great quality car and service!

We had a great experience. Tim & Doug made everything very easy & smooth.

I purchased a 2017 BMW at the Allentown store this past Friday. No high pressure, friendly people, and the prices are very fair!My boyfriend has purchased from them before and service was excellent also! Definitely will go back!

Victor otero was very helpful in me finding the right car I wanted. I came in not thinking of buying a car,but he knew just what I wanted. I pondered if the price of the car would have been too high but he got me the perfect price. His services where very helpful and he was very polite. I was surprised when he told me he wasnt the owner of the establishment for the amount he knew. I will be recommending him and your establishment to my friends when they are looking for a car.

I scheduled an appointment to look at a Chevy impala but when I got there it was sold. One of the sales reps Tim was very helpful in trying to find me another vehicle. I asked about the Jettas he had with no hassle at all he was ready to get me going. By no fault of his I was unable to purchase it. Though I will say when they say theyll work with you and your budget they will pull EVERY string to help get you the car you wan . My budget was 250/mo prices ranged from 275 to around 320 because of the banks but they went to bat for me and got me all the way down to 257.25/mo. Sure it wasnt what I wanted but it was the closest they could get it and if I had more for a downpayment it probably wouldve come out to less than what I was expecting to pay. Regarless if youre in the market for a reliable and good looking used car Penn Auto Group should be the first place you check out. They arent like other car dealers because they have your back when it comes to getting the most bang for your buck!

I just wanted to write you a quick note to thank Jr for your honesty and dedication while selling me my Nissan Altima today. Ive always been wary of car salesman, often with good reason, but youve helped to redefine the stereotype. I felt comfortable, didn’t feel pressure to buy and I will recommend guys to stop by.. thanks a lot

Go see Junior at Penn Auto!! Hes super knowledgeable and very easy to work with. He makes shopping for a car a great experience! He definitely has the customers best interest in mind.

Great sale person great prices!!!

I came here in hopes of getting a car I found on TrueCar.com, to only wait about an hour at best to be told the car I saw had been sold to someone else (or at the very least that is what it sounded like).Aside minor issues, it was super hard at first, deciding on another car to get since I was set on the one I found over the internet but these guys were very quick to find another car that spoke to me and remained blue like I had hoped! They were also very patient and super helpful!At least, as a first time car buyer, they were great. Only thing that sucked was the wait and on how soon I could get a car (aside personal matters haha) but otherwise, everyone was understanding, and kept me company throughout the process. Would definitely refer this to anyone looking for a cheap and reliable car.

Really cool workers and good vibes.

Good experience ☺️ Any credit problems, They work hard to get you in a Car, great service 😁👍

This dealership took my recently purchased vehicle in 2 times to service a cold start misfire that was never disclosed when I bought the car. 5 days in total. They would never communicate how they were progressing. Called 3 times on the 5 the day and they still would not call back. I finally called my salesman who said he would get back to me. Never did! Finally I got a call at 5 pm. and was told they had it fixed. At time of purchase they told me the car had been involved with such a minor accident that no details of damage were available. After buying it I found that the car had been partially repainted and had a damaged wheel and mud flap. I had to pay for all this out of my own pocket, more than a $1,000. If you are going to buy there be prepared to buy the extended warranty plan, very costly, but maybe it is needed with their operating parameters they impose on a buyer. After 30 days you are S.O.L.

Went there not really looking to buy a car but left with a really nice car, at a really good price! Junior helped me out and was helpful/understanding. The car is in good condition and so far no complaints!

Congrats to Xavier getting a sale on his first day on the job. He was wonderful and honest. Thank you Ashely for helping us get a good deal. All around a good place.

Victor otero did a great job helping my dad & I get a SUV for the winter. Our old truck broke down and he was quick to find us something with all wheel drive that runs smooth and it comfortable. The SUV drives great especially in rain and snow.

Very kind people with a terrible agenda. Everything was working out great the price was good the car ran great during the test drive. Later we find out the we didn’t purchase the car for the lowered sticker price but for the original with an added of almost $11,000. Car was supposed to be purchased for $17,440. Car was actually $18,600 and then come to notice they’re saying we owe $29,000 for this car. And on top of that I purchased this car last Monday(it’s now the following Sunday) and my transmission is slipping and I have little to no power to my gears barely made it home!!!! None of this was disclosed to me that there could have been issues with the vehicle I’m assuming because they simply do not care about their customers or their safety. Do not ever go to these people if you’re in the market for a vehicle they will talk nice but stab you in the back.

Had the pleasure of working with Junior! Bought a nice Mercedes. Great place and great people to work with. Definitely recommend coming here and speaking to Junior at Penn Auto!

Friendly people great selection

Simone is simply the best! Her energy is awesome. The application process was super quick and easy, she did everything she could to get me in & out quickly as possible. Went over details very well, treated me with such kind manners! Definitely recommend her ! 😁😁😁😁

My fiancé and I went in to look for a car not knowing if we would fine one. Within minutes we were welcomed by Junior and looking at the selection of cars. We found one that my fiancé and I loved and the process was fast and easy and we drove our new car home.

Pretty excited on our new car! Great experience all around! Miguel is the best! Very friendly, personable and got us the price we were looking for. As a first time buyer this place was great! GO TO PENN AUTO GROUP AND GET YOUR RIDE ON!!!!!

Clean facility, cheaper than Firestone, and seems like happy employees. Lots of cars for sale as well. Full service, collision shop, parts center, and new and used car sales. Definitely a once and done place for your automotive needs. Will be back

Long wait!!I had a leak in rear end of a a jeep I purchased from stay Auto mall in Stewartsville nj they are the warranty repair for them. It took two weeks to get back. It started to leak again in two months they had it for another week to replace rear end again. Now it leaks again. It needs to be replaced for third time.

Thanks to Victor Otero I now have a safe and reliable car for my family! He’s a really good character. He’s honest, well spoken, shaven, very easy going. I literally asked him for a certain car and he showed me the same exact car and hooked it up with the price. I strongly recommend this guy for your car shopping needs!

Great, quick and friendly service!

Victor Otero was wonderful to work with he went above and beyond to help us find a vehicle. He’s very easy to work with. I recommend having him as your sales person. I will definitely tell people to reach out to him.

My Son purchased a 2017 Ford Focus ST 5/26/20 it been almost a month and still no call back from there service department about noise coming from underneath vehicle, I guess they realized that they sold my son a vehicle that was supposed to have a clean carfax but wasn’t clean at all, according to the Ford dealership that we went to they said that the vehicle has after market parts on the front end of the vehicle and has signs of other damage, and we found proof that there was after market parts purchased by Star Auto Mall which is part of Penn Auto Group, so maybe that’s why they are not calling me back, and we still haven’t received any paperwork that we signed during the purchase process, I’ve called 3 times and still no call back ! Can’t believe that these people have a clear conscience for the vehicle’s they are selling .

Friendly well informed staff that worked with me

Bought a Touareg that ended up not starting again on my way home to Virginia. Cost me $550 to tow the rest of the way home. Still waiting for the dealership to reimburse me for the tow. The most helpful person I’ve dealt with was Lauren, their customer service advocate. The management obviously could care less about the experience of the customer. 3.9 stars out of 5 is far more generous than they deserve. Willing to change this if they finally reimburse me for the tow.

I went to this place for an inspection for my car and I had made sure that my car was up to date as far as brakes, tires, oil change everything was great. They did not pass me because I did not have a license plate light. I will not be returning to this place of business and neither will I recommend it to anyone that I know. Ridiculous!

Victor Otero helped me out through purchasing a vehicle and made it an easy process. Very humble and helpful. Thanks man!

Simone was extremely helpful and diligent finding the right car for us. 2007 Honda Accord EX in excellent condition at a fantastic price. Other dealers and private car sellers couldnt even come close. I also felt confident buying from Penn Auto Group. They inspected the car, provided the report, and detailed it before presenting it to me. Very professional. Their loyalty program is another big reason I bought from them. Lots of free services and discounts just for being a customer. Ive been looking for cars the past 4 weeks and Simone and PAG was the perfect combination for them to earn my business.

I am highly disgusted with this dealership! I bought a car from Penn auto group a couple of years ago. Within a few months Ithad a problem with the alternator they replaced it free of charge. Then i was having electrical problems with the dash. Dealt with it. A year after the first problem with the alternator gave out guess what the new alternator gave out. So i took it in and dont know why went home with not 1 but 2 cars. Fast forward to 2019 another year and a half later thank god knock on wood, no issues, BUT, my wife took my daughter to purchase a car from them and it has been a nightmare! Car half the time doesnt start. Think it has something to do with the remote start. Keep calling the dealer and my wife and daughter keep getting the run around with them. Planning on looking elsewhere for a car in the future.

Junior was a great seller. He got us through like a breeze. Very understandable

Victor Otero was very personable with my boyfriend and I. He made sure he could do everything he could and have us leaving with the RIGHT car. Victor and his staff gave us an amazing opportunity and were very pleasant. I am very satisfied with my purchase today! Thanks again !