Hi FIVE!!! My wife and I were greeted by a well-branded staff. The service was professional and we were personally assisted by Kaywanga who was very knowledgeable about the product which made the installation an easy process. The equipment is everything that we needed. Wed recommend Xfinity to friends and family.

When I say Andrew is the Best! I literally mean it, very patient and wants to resolve your problem. I went into the store after having a series of problems with my phone he was finally able to find a solution for me after it all. So thankful for him ❤️

5 star people - 3 star Xfinity process. I came by today to drop off equipment because I’m finally cutting the cable. It started pretty awesome - Rob greeted me and took the equipment and started checking things things off like clockwork. Without me having to ask - he hooks me up with the newest modem (XiFi gateway) that gives me twice the speed for the same price. Right when life is looking good - the system starts throwing errors and they can’t get them corrected.When I got home the gateway hookup was easy - scan a QR code and bam - you’re up and running in like 5 minutes. I had to call Xfinity to get my Flex box setup- frustrating but finally done.

I had a great experience with Andrew. He took his time with me answered all my questions and I left feeling valued.

Who knew the Xfinity Store was open until 5pm on a Sunday? Our experience was easy, it is soooooooo much better than the useless, unhelpful bot they utiize when you call. I can never reach anyone, the options are intentional taking you in circles before it hangs up on you. I prefer speaking to an actual person to resolve issues. Again, so much more efficient than their computer-generated maze of uselessness for sure.

Halcyon only provides Xfinity internet. We moved in and Comcast scheduled an appointment for a week later. After a week the tech guy showed up two hours after the appointment and said “oh sorry we don’t have the equipment”. So he said “we will have to technically reschedule you to next week but we will be back tomorrow”. Of course they didn’t show up so I had to wait for another week. This time they showed up and said “oh our internet box inside your apt is broken so we have to come back later”. I have been waiting for ten days, can’t even leave the house waiting for their appointments, yet after two weeks I still don’t have internet.

Friendly and safe to enter. I especially appreciate the customer service right at the door to point you in the right direction or solve your problem with new equipment or changes to your account.

No complaints. Fast professional service. Good customer care. A nice uncluttered environment.

I went in to find out if I could use my Samsung phone with their SIM card. The staff was very unprofessional and uninterested in attending to us. He said my 2.5 year old phone was like a 1990 Nissan so it wasn’t compatible.I expect better conduct from xfinity employees and think they should focus on their sales and service rather than sounding their opinion on products and technology they don’t fully understand.I’m not sensitive to such remarks but what stood out is the lack of very basic customer relationship etiquettes which is at the core of any business’ success.

Ka’Harie Griggs was my rep and he was the epitome of customer service. I dreaded my visit to this store because it has been poor customer service in the past. I am injured, so standing long periods is painful. Ka’Harie told me to sit down while he swapped out boxes. I was in and out in less than 20 minutes. Fantastic customer service of which I was so appreciative.

Wait time on Saturday near closing was almost zero. According to some reviews I was hesitant to come here but what I found people willing to help and friendly. Being a 1st time Xfinity customer I will say they need to get a handle on pricing. I have better commercial service and with fixed ip addresses than Xfinity residential service. Internet only prices are not within competition and when fiber and new satellites start flying you will see prices start to fall if they want to survive. People are already dropping cable faster than ever before because the cable companies seem to never listen to their customers and think we all get salary increases every year so they can keep raising cable prices. Wrong! I do want to shout out at Preet who was outstanding as a customer rep in the store. She was very friendly, knowledgeable and tried in every way to get the best deal for the dollar. I wish I could deal with more reps like her.

THEY CLOSE @ 5 PM AS OF 12/22 FOR HOLIDAY HOURSWalking into Xfinity felt like walking into my new home! The staff was so laid back and made me feel so welcome with their gratitude and generosity! I really appreciate every opportunity as much as they did!

Stopped by with no appointment to return no longer needed equipment. In and out in 7 minutes. Good show!

I went to this store and every time I went the staff was very friendly and helped me the moment I walked in. I had an issue and called customer support 3 times without fixing the issue, but the store helped and all is great now.I would recommend this store for their staff exemplifies exceptional customer service.

Not the best communication. But what can you can expect from Comcast.. it’s usually horrible

A little slow at first but they definitely made up for it. Love the customer service I got from Toni.

None folks that took care of me quickly. No line and plenty of help in the store.

When it work, it works well. That’s how I would describe my experience with Xfinity. Their recent gesture however surprised me of some unusual customer care they demonstrated.I had been complaining about sudden abrupt drops in internet. Every time, either the automated response would restart my modem to resolve. Just a couple of days ago they sent me a voluntary note that they’ve just sent me a new updated modem. And, the best part was installing it. All I had to do was disconnect the old one, connect the new one, go to my Xfi app and click, set up a new router. That’s all. It automatically used the old WiFi name and password and I had to do nothing to connect back some 50 devices I have at home.I went to the Xfinity store today and dropped off my old router. I appreciate their proactive replacement of the equipment. But only 4 stars because it had taken them this long to take action.

Store is very clean, and the customer service is fabulous. They did everything that they could do by replacing my cable box unfortunately my cable still isnt working. Im hesitant to call Comcast to send someone out because as we all know they charge you a service fee if they find its not their line.

Great place. The person helping me was very friendly and patience. She helped me with my issues and made the process seem easy and effortless. I love xfinity and the people who work there. Good people, good service.

Nice that they list a local number for the store, but they dont answer it. Dont waste your time. You just get forwarded to the 1800Comcast mess like everyone else. And if you take the risk get in your car and drive to the store, the sales reps themselves dont have high priority access to tech support. They too have to go thru the 1800Comcast mess. Want a refund for something? They cant help youll need to call finance (whoever that is), and good luck as once again, its 1800Comcast mess)Comcast have no desire/motivation to provide customer support. They are happy to sell you something new and then spend their money on advertisements trashing other carriers. But once youre on board, good luck if anything goes wrong.Their net income last year (2019) $13B. Now you know how they got there.

Service was great, prices are average, dont like the installation fee when they will charge monthly service.

Awesome staff.Very fast in and out. knowledgeable

Shout out to Robert at this location! He resolved an ongoing problem that I was unable to fix on line for the last two weeks. Courteous, knowledgeable and effective.Brian O

Got my 16th cell phone from this store. Im loving it 🤩

Good service, knowledgeable personnel

Helpful staff, opened late with me and other customers waiting.

Great customer service. Way better than the service I got either calling Xfinity or using is web site. Richard was all about how to solve my problem. He heard my needs and concerns and he recommended a solution tailored to me. Ive never been a huge fan of Xfinity, but this store converted me.

Great staff and efficient service.Would recommend.

Service was excellent! My power supply cable was shorted out and I came to get a replacement. They took care of it quickly with no fuss or complications! Wonderful ;)

Fast. Responsive. Had equipment in stock.

Never received a call back.

Great customer service... extremely polite

Robert was excellent, he helped me in a short period of time, very friendly guy.

Person who “helped” me had a bad attitude. Very rude - said I had to wait for a rep or be charged for equipment I was returning. When I said that I wasn’t currently being charged for this equipment, he became nasty and rude. I made it clear I would wait. He saw me sit in the waiting area. Said I would wait 2-3 minutes. After 15 minutes (there were a lot of people waiting) I asked. He had never put me name on the list of people to get served.

The people that work there are nice. The company as a whole is criminal. If the send you a bill for twice the amount it should be and you pay that bill each month in good faith for over a year, they will keep your money and tell you as a policy its your fault for not looking to see if your bill is correct. So dont expect them to do anything. Dont waste hours of your life on hold, its not worth it. Cancel them now before there is an issue.

This place has gotten a LOT better. I went here years ago and the line reminded me of the DMV (or whatever theyre calling themselves these days). This time, however, it was very pleasant. My cable box was dying (the number 8 looked like a 3) and it was time to upgrade. I took a number and an employee was seated next to me. We chatted for a couple of minutes and my number was called. I was in and out in less than eight minutes! Now if I could just operate the dang cable box! Seriously, you have to point the remote RIGHT at the thing and even then it doesnt always respond.

Don’t use any Comcast service. Comcast has been ranked worst company In America for a number of years. Horrible pricing for sub par download and upload speeds.

Good staff

Great customer service!

I went to the store around noon yesterday & was immediately greeted by two very friendly men. One took my equipment back & the other took my name & told me that someone would be right with me to just take a seat.About 10 minutes later a nice young man by the name of Matt called me over to ask how he could help me. He was great! He answered all of my questions and even gave me a deal on my services that lowered my monthly bill by about $50!! No strings attached .. no unbreakable contract!

The Xfinity store is a winner. Clean, modern, helpful and staffed appropriately. I only wish the Xfinity telephone support was equally as helpful. I would rather eat dirt than call Comcast / Xfinity.

Rude employees

Quick and efficient service.

I have had nothing but positive customer service with Xfinity

Considering Xfinity Mobile? BEWARE!!Changing my mobile service from Verizon to Xfinity was a huge mistake. Hopefully, this review will save others from making the same mistake. My house has a weak signal due to many large oak trees and a small pond. For my situation, a good network extender is critical to reliable service. Lured by Xfinitys merchandizing ploy that Xfinity uses Verizon towers, I believed that Xfinity could provide reliable service.After weeks of spending hours and hours on the phone with 22 different Xfinity reps in technical support and customer service at the supervisor level, I finally determined that nothing could be done to improve my signal. In fact, the new Xfinity Samsung A70 phone I had to purchase to cut the ties from Xfinity was not fully compatible with my new 2020 Subaru Outback or the Verizon network extender that is critical to strong signal. So I am stuck with a $412. phone that I cannot use.Even in this exceptional Covid-19 environment, (meaning closed Xfinity stores and extremely long wait times for phone assistance,) Xfinity will not work with you if youve experienced exceptional problems with their service and have gone past the 14 days trial period. In Xfinitys view, you own the problem and you pay the full price for their lack of service. How ironic is their “Xfinity Customer Committment: Respect your time; Simplify your experience; Make things right if we fall short.”

Received the correct modem for my package & my price was lowered.

Great customer service

My experience there was great as well as my interaction with Jim until..... hed sat there and lied to me 9 times about a fee and a service that was on there that I didnt need, use and/or ask for.Hed lied right in my face. The energy then has to shift.

This location has high traffic. When entering I was greeted by a representative who signed me in, took my router, and printed out a ticket. I waited about 15 minutes before I got called to cancel my service. There were several other people waiting in the sitting area to be called as well.The representative who canceled my service was nice. Overall it was a decent experience. I just wish that Xfinity will come down on their prices.

Very great experience as always. This location has some of the best customer service

Service is great but there always is a long wait to get to talk to someone about your cable service and your equipment.

Excellent service with friendly employees.

I always have great experiences with the staff and service at this location. On both times when either signing up for service or switching service, everyone has helpful. I will recommend timing your visit to the store as there may be queue, however, there are shops around depending on the wait. I would recommend going to this physical store to fix any issues or service sign on/offs.

I must have picked a good day and hour to visit. Great service and very friendly interchange with a short wait. Nice layout of the store.

The service is Awesome!!! Fast speeds of internet and I love my cable channels. I have the home phone also which comes in handy when Im low on my cell minutes. I love how I can take my home phone and Internet services on the go with me. Its a must have for your entertainment purposes. Ask about the X1 boxes. AMAZING, AMAZING, AMAZING!!!!! Customer services needs a little work however the phone lines are always busy but other than that great service.

I honestly received excellent customer service from Antonio. I was able to change my service and lower my monthly fees by making adjustments to my service. Just let the agent know what you’re looking for and be willing to cut back on channels you really don’t watch, and you can save real money!

Service person was very helpful. She did several entries on her computer that I would have not be able to do my self. We spent alot of time with her helping us. But they had to send out a repair man to actually fix our problem on all t.v. sets. He spent almost 2 hrs here and made sure he had fixed all our problems and before he would leave. What a very good company to help so much.

The gentleman manning the front counter is rude, and not the brightest. I went in and started that I knew we had the router modem combo and wanted to know if they offered a separate modem option by itself. He proceeds to get out a pen and paper to draw out a diagram of how a modem and router works. I tell him I understand I just wanted to know if they had the separate option. Again, he went into how its less efficient than the combo, I simply said I understood but just needed a yes or no answer. He then proceeded to insult me for not holding a light bag that my wife was holding asking what kind of husband I was, and implied that we were both stupid. Giving two stars because the other people in there and on comcast phone service line were fantastic, but this guy.

The store itself is fine, but Xfinity has canceled the stores phone number so you can no longer call them. You also cant reach the store by text or chat, so if you need a part, accessory, or just need an answer to a question, the only way to reach them is in person. I spent 45 minutes in the car today only to find out the Samsung accessory I wanted was not in stock, an answer that would have taken 30 seconds by phone.

Its a nice location. The staff was very helpful and friendly when I returned a modem. Some sales pitches but not over the top. The store was clean and had plenty of space. The process for returning items was easy and efficient. Much better than some other locations.

I hope this review will be helpful to anyone with a SERVICE DOG. I came here to return some equipment and brought along my Guide Dog in Training (with vest on the dog reading Future Guide Dog in Training), as I am supposed to take her everywhere to get her accustomed to going places. After getting my ticket and sitting down, I was approached by an employee asking me to wait outside with the dog, because some people had allergies and that it was policy to not allow animals in the building. I informed him that according to Georgia law (House Bill 366), a Guide Dog in Training is to be treated the same as a professional guide dog. How else are they going to learn if they are not treated the same? The employee responded by asking me to again go wait outside. He was polite, but still sorely misinformed. I made sure to explain to him that he would not make a blind person and their Guide Dog wait outside. He said that they would in fact do so, and that they would perform all services outside for the customer! So as not make a scene, I told them I would go sit next to the door so as not to affect those with allergies (if there actually were any). Eventually someone came out, who I can only assume was the manager, and told me that there was a mistake and that Guide Dogs were allowed (this is the only reason I am giving this store a rating of 2). I cant believe that they would be willing to make a blind person wait outside to be served! I perform this service for the dogs. They should be welcomed because they will one day be with an owner who is disabled and will rely on their assistance, no matter where the owner needs to go. Anyways, they rushed me out as quick as possible. I didnt want to go before everyone, I just expected at least my Guide Dog in training to be treated with respect, and for me to not be asked to have to wait outside with her. I felt so rushed by the whole thing, I hope I dont get charged for anything extra. What an experience. Im glad I did not need to stay here any longer. My Future Guide Dog performed very professionally (obviously she had no idea what was going on) and was even commended on her attentiveness and calmness by the manager. I am very proud of her.

It was quick and easy to return equipment and get a new cable box. Employees were friendly and helpful. I still think Comcast charges too much for their services and is a difficult company to deal with, but this store experience was very good.

Great helping staff... Worth a visit for best available offers for existing and new customers.

Was waiting for two hours for installer to come to my house. No-one showed up. No-one called to reschedule. no apology. when I called company extremely rude customer service representative told me to reschedule. Refused to transfer to supervisor... And for all of it I should pay $60 for installation... Cant even describe how disappointed am.

We had great service at Xfinity. The service was very organized and we made sure we got a number so we would be called. The technician was able to help us with a problem we had quickly and resolved the problem for us in three minutes. I have seen it to be very crowded in here, so look on Google first for their busiest times and avoid it during that time frame.

The phone service has been good. The rep that sold me the service did a good job - I think. I was to get a $100 gift card within 60 days. It has been 77 days and I have not received it, so I called the reps number on his business card. He did not answer and his voicemail was full. I went online for the number for Xfinity on Northpoint Pkwy. I called and the number does not work. I look up Xfinitys number on line. I can only get a call back AT THEIR CONVENIENCE. I get the call back 15 minutes later and the rep cannot help me with Xfinity Mobile.WHAT A MESS - 25 minutes and nothing accomplished!Xfinity is paying all these people salaries and benefits while the customer cannot get basic help!Xfinity, Why not let your customer call the local store instead of going through hell to get someone who could not help me?

Started having issues this month with my equipment. Suspected it was old as it seems you have to do a full switch out of equipment every 2 - 3 years or it wont work (which is a completely other problem). Got a new modem, upgraded my internet speed, and a new host cable box. After 12 hours of agony and nothing is working. I keep having to restart things. I was promised a refund to my account and all that has happened is they have charged me for my new equipment. So getting to spend another 30 minutes on hold waiting to talk to some other incompetent person.

Customer service is great!

Great efficient service. No hassles. Much improved!

Apparently my address has been flagged for someone that lived here previously who i no longer have contact with. This is the only internet provider that can be used for my address and they refuse me service because of the flag, pretty much telling me my only option is to pay the previous persons bill. If thats how they treat their customers I definitely dont want their service .

Actually pleasantly surprised at the experience I just had here. In and out in 20 min, closed out an account and returned equipment, as well as picked up new equipment for a new location (all already confirmed over the phone). Michael, our sales rep, was extremely helpful and friendly, and said that Sundays are usually the slowest time for that branch in terms of number of customers (best time for us). Though I have had PLENTY of bad experiences with Comcast, this was the one unexpected bright spot.

To be honest if I could do zero stars I would. I ordered service 2 going on 3 months ago and I still dont have service at my house. Ive literally had 6 techs at my house and its still not done... Ive made countless calls to several people. still no service I got billed for a month still didnt have service. I got sent a router then a day later received a bill in the mail talking about me not returning equipment? i havent canceled service? I just want the service to my house..... but the line is still hanging from a pole on the ground in front of my house real professional you are and still no service? someone with a little bit of pull in that company please reach out to me...... thanks........

Pleasantly surprised!The old location (over on Main Street) used to be like going to the post office. So I dreaded going here yesterday. However, I was pleasantly surprised when the following happened while I was there...1. I took a number, sat down and they had HD TVs set up everywhere to watch!2. I waited 10 minutes...tops3. Customer service agents are skilled at solving your problems - as long as you are clear in describing them!4. ABOVE AND BEYOND: Stacee, my customer service agent, looked at my bill and discovered that I had been paying $10 more a month that I shouldnt have! She put in a ticket and within 3 days I could receive a check for $200+!5. ABOVE AND BEYOND: Stacee was also kind enough to offer a bag for all my equipment because it was raining outside. I told her, I WANT to take a survey on your service because it is excellent.Bottom line: customer service reps dont want to take your money. They dont get a commission for any more help they give you. THEYRE KNOWLEDGEABLE about your issues and if you simply and clearly state your problem, they want to fix it.Impressed. 5 stars.

Visited this store to drop off friends equipment and pick up our own equipment. We were greeted and well treated upon arrival and since it was few min before closing time there was no rush. Store looked well organized. Representative who helped us was very cooperative and addressed all our questions. Within 15 minutes we were out of there. I will recommend this store for all your Xfinity related tasks. I will keep that one star for my subsequent visit and will update the review accordingly.

We had issued with our bill and upon calling and going to the store we finally figured it out and that my sisters ex husband left a debt and she was concerned she had to pay and we would be without internet. But Saidi Imamu took care of the situation and reassured my sister that the debt would follow him and not her. Getting new internet for a great price. Imamu did a great job and he was empathetic about the situation. A++ we were going to quit Xfinity all together. But this man...we are going to stay

Bad customer service. At some point I will replace all my cable and data services with other provider.

Phone number posted on website is no longer valid.Trying to learn if store is open with employees to switch out a defective cable box.

No one loves calling comcast. How could it be any different in store? The service is surprisingly fast. The staff are very friendly and informative. They will go above and beyond to lend a helping hand.

The best possible service and options! Carla rocks....gave really great suggestions based on our needs.

Cut the cord after 10+ years of price increases, sitting on hold for hours, frustration and no alternative. Switched to AT&T Fiber and pretty happy so far.

Richard was very professional, helped us with our issue, and left us as happy customers

Great customer service

At times I prefer to speak to someone in answering questions.

Received good customer service. My sales associate was very helpful. Wish I remembered his name. He was an older gentleman.

Very helpful and friendly.

Seriously concerned about this locations quality of equipment & service. XFINITY technical support made promises and failed to deliver. Three days after I first picked up equipment, I am still working with XFINITY to resolve my issue and start my service.My wife called and scheduled our service over the phone. We were directed to this location to pick up our equipment. The staff are friendly and the wait was not too long. We took our equipment home and were able to install the internet, however, the cable box would not work. I called the installation support number and a technician was unable to resolve the issue and instructed me to exchange the cable box.The location was busy and the employee who as helping to receive customers as we signed into the location was taking any exchange or return equipment from the customers and placing them on the counter behind her. There was no marking of who the equipment belonged to, and the other employees were frustrated trying to sort through equipment to ensure it was the customers. After a about a 20 minute wait were called up and issued new equipment. Since they took everything when we signed it, I had forgotten that they took the cables/installation kit along with the cable box when I signed in. This is partially on me to check, however, since I did not give it to the employee who helped me they did not know to re-issue another cable kit.When I got home and started to setup the equipment, I realized that I didnt have the necessary cables. The location was closed, so I called tech support to send someone out to complete the setup. My work schedule would not afford me time to go to the location and my wife is injured and cannot travel well by herself. I was originally told the first appointment would be in three days and I indicated that was unacceptable. We were then promised a technician would be at our apartment the next day between 8 - 10 am, and that they would credit the days of no service to my account. I was told to expect a call from a supervisor shortly and no one ever called.The next day, the technician did not show up and I called tech support for more information. I discovered that I was still scheduled for the original date, now two days away, and there was no way to get a technician out that day. My wife rescheduled appointments so that she could be at the apartment, and I decided I will have to leave work early to try to fix the issue. I was promised another follow up call from tech support supervisor and have still not received a call back.

It was okay. They have a pretty decent staff for the most part..A few could use extra customer service training.

Oh! My GOSH the store was packed I was in amazement how fast the staff was taking care of people my rep Toni Simmons was AWESOME!!!!! She gets 5 stars as well thanks Toni and nice hair do up 💇😎

Very good. all stuffs are nice and friendly

Xfinity, Stores are amazing and exciting to the eyes its like walking into an electronics candy store!!The staff are not pushy they allow customers to look around and decide for themselves what they are looking for the service is exceptional!!

Very good customer service. Beautiful environment

Bait a d switch... always read the paperwork. Do not trust what the Comcast rep. says... READ everything in a PRINTED VERSION FIRST....

Service was very speedy and professional, I strongly recommend this place to anyone that needs internet.

The store is quite a ways for me to drive to since they no longer have one near wood stock where we live. Most of the people that Ive ever had to deal with at the desk when you walk in are very Unfriendly. They never seem to smile or ask you how Youre doing Or try to make any kind of friendly conversation. When you ask them a question they always seem bent out of shape to have to help you. And the right hand never seems to know what the left hand is doing so to speak. Its nice that they have a TV and there that you can watch while you spend so much time waiting to speak with someone.

The staff are organized, friendly and they resolve customers issues with respect. Rod one the staff there is the best.

I am a new customer, and so far the experience I had with the service in general was very good.Had an issue with internet at some point and they escalated as needed and received calls at convenient times to get the issue resolved.The only thing that I would like to see improved is allow the system the sales rep works with to lock an installation time before I finalized my order. I felt rushed by the sales rep to try to get a certain installation time that opened few days ahead.

They provided me with a wrong equipment at the initial installation and for 5 days i did not have the service . I had to call customer service and sit in call for hours together trouble shooting the issue. Finally, they set me an appointment for professional visit and he had to replace the equipment provided to me. Then it started working fine. Worst part is they billed me 60$ - professional visit charges and they denied to credit it back to my account. Thats the worst service i have ever seen

I was in the store on 12/26/18 and it was a very disappointing experience. The man helping me was clearly not experienced and it took him an exceptionally long time to ask for help. He also told me that if I wanted to exchange my modem (as instructed by phone support) that I was have to pay an extra $20/mo for faster service. Eventually a female employee tried to help him figure out how to enter the info and, luckily for me, she was aware of a more cost effective option that would give me greater benefits for less money. I was frustrated and agreed to increase my monthly cost by around $10 for services I didnt understand. (The poor customer next me was crying uncontrollably with frustration about her situation.) Once home, I couldnt get my wifi re-established despite phone support and the next day a technician had to come out. He eventually determined that the problem was that the store employee entered the info incorrectly, showing that I returned the new modem and picked up the one I returned so nothing I did would have worked. Total waste of time due to employee incompetence and failure to ask for help when he needed it.

Always on time. Quick in/out when you make appointments.