Everyone was pleasant and helpful. Really appreciate that.

Great sneaker pickup.

I recently just called the Altamonte store location to find out about exchanging a pair of shoes that I had purchased in March before the Covid pandemic. All of the stores started shutting down and it was not safe to be traveling to large locations such as the mall during these times. I have only worn the shoes twice, they hurt my feet extremely bad and caused my toes to become numb. Something was not right about the shoes. I paid $120 for these brand new shoes, which have only been worn twice. They are brand new. The woman I spoke to you was extremely rude and had an attitude, basically telling me that it’s been past the 45 day allowance and they would have to inspect the shoes before allowing me to exchange them. I explained that it’s been past the 45 days because of the Covid pandemic and not feeling safe to travel until now. I think that that’s my right.I will be going to the Sanford champs location instead, which is where I purchased the shoes from originally, they were extremely nice to me and explained they would be happy to exchange the shoes anytime. I don’t know who this woman was working at the Altamonte store at this time, but she needs to learn some customer service skills. I won’t be going to that location ever because of her. I imagine during these uncertain times, any store located at a mall needs all the customers they can get, but a bad attitude from an employee will not help your sales.

Devi, Jo and the other representative on shift were amazing! I wasnt pressured. I was consistently checked on. Giving time to think without feeling rushed. I watched them simultaneously work together to ensure each customer was helped in a timely manner. They interacted with customers as if they were good friends; including myself. Todays shopping experience was wonderful. I even left the mall and came back to make sure this location received the sale!

Would be nice if somebody answered the phone

My go to store for shoes & clothes. I love this place

I was in On Monday 3/25 and the customer service was amazing. The people that were working were friendly and really helped a lot. I love this store, they have the best sales and almost never have a problem getting my size.

The female store manager was very rude, UNPROFESSIONAL, AND DIDNT WANT TO HELP ME FIND SHOES. DONT GO THERE AND DEAL HER ATTITUDE.

I was all ready to pay for my shoes and the manager came and asked me for ID so I showed him. Then he said because my card was not signed with a pen on the back he cannot sell me anything in the store. My name is engraved on my card i showed proper ID and he refused to sell me a pair of shoes. I called corporate they have not gotten back to me yet and they will be hearing from my lawyer.signed with a pen .

Jose, the manager, helped me when I stopped by to the store this weekend. Im flat-footed and I was in need of some serious running shoes. He was very eager to help and offered a variety of options. Youd be surprised what a flat-footed runner cant wear. If I didnt particularly like what he had showed me (for aesthetic reasons or fit), he was able to show me other shoes that suited my needs. Jose was knowledgeable and approachable. When I was unsure about my purchase (sooo many choices!), he was very gracious and made me feel comfortable about taking my time. Awesome guy. Great experience.

It was good experience, employees were nice and greeted us upon entering the store unlike some of the other stores we went into.

Great store very clean and very helpful

I found a nice pair of adidas here for summer for my big feet at a reasonable price thanks

I used to buy all my shoes from here until recently. I had gotten two pairs of shoes for my birthday in March. My boyfriend lost my receipt but I needed to return $120.00 shoes because they did not fit well once I got home I had tried them on, on my CARPETED floors. I had come to bring them back just to exchange for something else and the manager refused to take them back because they looked worn. I never walked in them besides the store and my carpeted house. Horrible customer service and misjudgment on the workers here.

Rude staff will never shop here again.

Horrible my wife buy shoes and the manager don’t change because he said dirty, i just try only one shoes in my house on my carpet. I never buy again 👎

....at the register ready to pay. I use my B.O.A. credit card and they ask to see my ID. So I give it to her and she says to me the back of your card doesnt have your signature, we cant accept it. So of course Im confused because she asked for my ID to match the name. She said if I signed it she could accept it.First of all thats my credit card, my account, my identity...etc. I told her she cant make me sign my card. I asked if it had said SEE ID on it would she accept it, she said No, I would just ask you to sign your name over it. Are you kidding me??!!I ended up paying with my debit card instead. Horrible. Thats a shame, Champs thinks its ok to force customers to sign their card. What a joke and Im not shopping their again.

Just like any mall store this place is quite overpriced and the service is mediocre. Young people (not all) these days dont care about much, specially if theyre getting paid commission or minimum wage.

Happy with my discount.

Great store and good staff

It was ok

Good prices

Decent place

Good

Dope as usual!

Like it

Excellent prices

It has a good variety of sports shoes and some clothes ... excellent for young people mostly.

The manager of this store is pesimo, deverian to close it, I bought a pair of shoes in this store on February 13 to give it to my husband on the 14th, my husband did not like the color and we returned today 16 to change it and no another that he liked, we wanted the money back and the manager objected, he said no because 1 was dirty and the other was not, he did not even walk because he did not like how it could be possible for one shoe to be clean and the other dirty ? He told us that we had to buy another and the same price, we decided to buy 2, one for him and one for me for the price of one, it turns out that when he handed it to me he checked it also had one dirty and the other clean, as it could be Such an arrogant manager? With attitude, he told us that he was the only couple that stayed and returned them, in order never to return to this place and all the people who see this should do the same, what deserves is to close the place