I have never been more disappointed with a big purchase experience than I was buying my travel trailer from Gander RV of Amarillo. Not only did the finance lady not communicate well at all but I was told at purchase that mobile technicians were available - this in fact is not the case; with the closest service booked 8 weeks out my warranty wont cover any of the service if I call a mobile technician. I have asked that I receive a return call to discuss my options but I have yet to receive that call...it has been a week! Stuck between a rock and a hard place - customer service is definitely lacking. I recommend you do LOTS of research yourself and dont rely on them to upfront about ANYTHING!
Laurie and Lee were SO good to us! We are thankful they were here to help us start this new journey as a young couple ❤️ We will definitely refer friends and family to Gander RV!
This was a problem free experience due to the professional staff and service manager. You can trust these people with any of your rv needs. Nice waiting room, restrooms and coffee bar. I even kept my dog with me.
My family just bought a RV from Gander. It was a smooth, informative and stress free experience. I highly recommend using them if you are looking to buy a RV.
Traveling through Amarillo with a small problem and couldnt get them to eat even think about trying to help me with it. Go to Billy Max
We had ideas of what we wanted but not positive being first time buyers. Michael showed us a few RVs & I shared my likes / dislikes. Then he showed us the perfect one for our family! The financing part was cake because Lori did all the work! She kept me informed each step of the way! Working with this group was so easy! Everyone has been an absolute pleasure! We will definitely recommend this place to our family and friends!
We just bought our first camping trailer and are now very excited to take our first trip. Everyone at Jack Sisemore Traveland was very friendly and helpful. Lee showed us several campers with the information we gave him until we found the one for us! Lori was very helpful in filling out all the paperwork and explained and answered all our questions. She was so nice and made this part of our experience enjoyable. Thank you all and Happy Camping!
They had the RV supplies I needed, signed me up for the Good Sam Club, and helped me reattach the side mirror on my rig which had come loose. All the people there were SO nice and helpful! Great visit!!!
The nicest people that we’ve ever encountered! They fought for an amazing deal for us, and we are so grateful. They care so much about their customers and your life outside of business. We are loyal customers and will refer them to everyone we know!!
Scott Savage in the collision repair is outstanding. He got my rv repaired after a minor collision. The outside shower and the city water fill were destroyed in a run in with a tree. There was some minor cosmetic damage also. Scott had the shower and water issues fixed before the insurance settled so we could go camping while waiting on the cosmetic repairs. I got to use my camper this summer because of Scott. We also had taken the camper in for some warranty work. It was not handled correctly to begin with but Scott Savage also got that taken care of fairly quickly. I would recommend this Gander RV as long as Scott Savage and Keith Richardson are here.
We came to Gander RV and Sales to see the RV museum on Wednesday, 10/13/21. The store manager was very helpful and friendly. However, the information online about the location of the RV museum being behind the shop at this location is incorrect. RV museum has been moved to a different location and only open Thursday- Saturday. The name of the museum is now Jack Sisemore Traveland RV Museum. Go to this website for location and hours it’s open info: jacksisemore.com
Very nice guys in the parts dept..gave me prices on what I was looking for spent the time to look it up and printed it all out for me!
Took my Airstream for body. Repairs, l was very satisfied with my experience and had confidence in work to be done. Scott Savage Took care of all my questions, very professional and personable. .
Big red hair gentleman and blonde girl were very helpful! Had a great time!! Cant wait to go back.
Great place and people. Went last year and enjoyed the RV museum and everyone was super friendly and helpful. Got to enjoy the museum and not get hassled into buying anything. Remembering this we went back to purchase a camper and had an even better experience. They were again super friendly, helpful and at no time did we feel pressured into anything. They went above and beyond helping us get what we wanted and made sure every step of the way to make sure we were taken care of even if they were not our salesperson. Special thanks to Lori for working late hours on getting the financial side completed. We were in the area on vacation and she worked late hours to make sure we went home with what we wanted and keep us up to date on things as they progressed!Thanks to Everyone there!!
The folks here at Jack Sisemore could not have been more helpful. We needed an RV stat, as we are waiting for our house to be completed. They had an amazing Airstream ready to go in 1 day. It’s been a great experience and the people here couldn’t have been nicer or more accommodating. Special thanks to Dale in sales and Lori in finance!!We won’t take our business anywhere else.Thank you!!
Absolutely great service!! Went over everything inside and out about the travel trailer I bought and happy to answer all my questions. Old fashion service that you seldom see now days. Also, everything done in a timely manner even if they were super busy. Great place to do business.
My experience with this dealership was far less than professional. I had talked to a rep during the weekend about seeing an airstream 25. Made an appointment and they knew I was coming from Dallas (6 hrs). I got there Monday night and when I showed up for my appointment Tuesday morning they told me that they had sold the airstream. Wasted my time and money. Got home Tuesday night only to get a phone call from them indicating that the “other” person backed out. They promised to make it up to me by giving me a “really good price” on the RV. Never heard back from them. I wouldn’t buy anything from this dealership. If this is the treatment before buying an RV, then what is the treatment after they take your money?
The staff is super friendly, but not pushy! I just fell in love with the staff here. I came in with clear expectations of what I wanted, and Mike was able to hear me out before showing me the Trailers. He was a straight shooter and didn’t try to get me in something I wasn’t looking for. Lori was great at working with us to get the financing we needed. I would definitely come here again. I will be recommending Jack Sisemore Traveland to all my friends and family!
This has been one of the best experiences I have had when buying a new RV. Lori and Lee kept us up-to-date on every step of the way. Couldn’t be happier.
We were visiting the RV Museum, which was incredible! Beyond the stunning collection of restored vintage RVs of all types, there were a few cars and a couple dozen motorcycles, as well as other travel related memorabilia.The dealership staff were very nice and didnt miss am opportunity to sell us a new Airstream. Those with a weak constitution beware!If you stop by with your RV rig, parallel park on the road out front.
Walkins are welcome! But if you mention that you are interested in something specific, that or new ones is all they will show you. We saw no used RVs, only new ones and that was not by choice but we didnt think of it till we had left. But customer service was good.
What a great place to purchase a new RV! Loved working with Lee L. in sales! Off to camping!
The handsome, well dressed rv tech, Jacob, is amazing. He was professional, knowledgeable, polite, and does it all! Ask for Jacob if you need help understanding or some one with knowledge about any rv. This man deserves a raise!
Debra, Lori, and Jack were very nice and welcoming. They treated us like friends. I didn’t get the “smarmy” used car salesman vibe from them at all. Lori did all the financial paperwork and it was very smooth. She went above and beyond and we didn’t have to sit and wait for the final papers to go through. Very pleasant experience. Felt like family or old friends
Service department can not be recommended we took brand new trailer in that we bought from them when refrigerator went out after one use and they had it 6 weeks when called to check on it after a month we were told they couldn’t even find our trailer then once it was located we were told the refrigerator was in and would be installed the following week. Well guess what I sit here a week later they have now had it 6 weeks and it’s not ready. Was told that every time they put a technician on it he gets busy with other work orders. We have had a trip planned and paid for and when we explained this to the service department they simply said so you need the day before you leave. Really you are going to push it the very last day and give us no time to pack and prepare we don’t even live in Amarillo so we already have to take extra time to drive there and back. I mean how long can it take to replace a refrigerator. I cannot and will not recommend them. To my friends thinking about a purchase trust me the “great” customer service doesn’t last after the sale.
The service here is fantastic! Especially Lori in financing and the tech guys that worked on the trailer and the supervision over the tech. I will be back again for another one!
Our first time at Sisemore. We were greeted promptly and politely. A friend works there so we asked for him. Steve is quite knowledgeable about all things RV. We saw some zero gravity chairs that we bought for quite a bit less than weve seen elsewhere and with more features. We did not buy a trailer this trip but see no need to look any where else.
We are very happy with our brand new RV we started out camping in a tent then we fell off the air mattress then we bought a pop up we loved it best pop up ever then we move into a RV but it was used then it got hail damaged so now we are so excited to go out camping thank you to everyone who helped us .
Five stars and an outstanding bunch of people to get to know. We left feeling like they were part family. Starting with Michael the salesman, who I believe thought oh no what planet did these people come from to Billy who did an outstanding job and we had several yahoo minutes. I want to give Jeremy a big salute for the outstanding job he did giving us the final walk thru and hooking up the new camper to our truck. Jeremy, we will never forget you. Hugs to you. We cant wait to put the miles on our rv. Thank you all so very much..
Just purchased our third RV here. Great service from start to finish.
Great experience throughout the whole process from start to finish! Recommend these guys for anything rv related!!
This place has a very good selection of larger travel trailers and motorhomes. There is also a grest selection of accessory items. What there is NOT plenty of is a good selection of travel trailers that are reasonably priced and that can be towed by smaller vehicles.
This dealership is great! They actually took my vehicle and put gas in it for me. I paid for the gas but Angela went and got it for me. Everything really is bigger in Texas including customer service
The Nicest and Friendliest People in the industry. We came late Saturday to take a break after a long 6 hour RV drive. They greet us with smile and give us time and space to check all the new RV. Mike Galloway (Service Manager) and Hunter noticed our broken night light, they offered to fix it (at no charge), they took action, did it right and show patience and kindness throughout the process. The entire experience really blows our mind. Thank you so much Mike and Hunter.
This place is an absolute stop for history buffs and RT66 lovers alike. Did I mention its free?Free? Honestly I cant get over how great this little musuem was. You can actually go into most of the RVs which is a pretty unique way to teach your kids some history. Thier are lots of RVs with an explanation of its contribution and first appearance historically & use. There are nods to the past everwhere including and old diner set up. The staff is awesome & friendly! A hands down must see!
Everyone was friendly and knowledgeable. I felt like I was at home and part of the family. Jeremy explained how the trailer works and was just awesome. I will come back again when we decide to upgrade to a bigger trailer.
The service was exceptional. The staff members are friendly and accommodating. I would recommend this place to anyone looking for a fifth wheel or travel trailer
Amazing experience from the beginning to closing of our new trailer!! Thank you Lori and Ken and everyone at Jack Sizemore!! We will be back.
Excellent service!! Every person that helped us was so kind and helpful, from Steve in sales to Billy in finance, then Josh in service they all have been amazing! Highly recommend, quality RVs and quality service.
Its free!! And interesting for RV enthusiasts!!
The RV museum was really fun to visit. Great collection of RVs and all in top condition.
Our experience with Jack Sisemore has been very professional and courteous. They have gone above and beyond with our transaction. There is a great team to work with at Sisemore Traveland. Lori is very knowledge and professional.
Great to work with and made the whole process simple.
Friendly staff all around and willing to help! Lee helped show a lot of different trailers comparing them and bringing us to the exact trailer we wanted with tons knowledge! No uncomfortable or pushy feelings like you would normally feel at a car dealership!
From Steve my sales consultant, Billy the sales manager, to Lori the finance manager, excellent service, amazing experience, and wouldn’t consider any other place to buy or service my travel trailer. Easy process from start to finish.
What a little treasure! This museum is packed with the unexpected. Nostalgia runs deep. A nice little slice of Americana in Amarillo, TX. Thank you to all of the people involved in restoring the RVs and thank you Jack Sizemore Traveland for opening it up to the public!
Customer service was amazing from Debra in sales that walked us through everything in the campers we looked at and answered every question we had. Then to all of finance department that went above and beyond so that we could buy our 1st camper quickly. They are so knowledgeable about all of the process. We will never go anywhere else.
Great owner and staff! Jack, Lori, and Steve were amazing and we love our new Cougar 5th wheel. Steve was our salesman and not only is he knowledgeable about his products but he’s just a nice guy! Lori handled our financing and paperwork and she was so thorough and explained everything clearly and concisely. She is also very knowledgeable about the various additional coverages, warranties, and services. Camping World may own this location but it is still locally managed and Jack Sizemore has earned and maintained their excellent reputation for both sales and service!!! Trust me... we’ve been to several Camping World stores/ affiliates and we’ll never go anywhere else but here. Excited for our first trip... West Virginia next month!! Thanks again!
As an update 7 months later made an appointment for service April 29th here it is May 16th and Jack Sisemore is still waiting for the warranty company to tell them what they will pay for. That tells me that if I was broke down on a trip it would be a very unpleasant time. Dont get me wrong the service department is very friendly and willing to answer me about were they are at in trying to get it fixed my camper
Bought my first ever RV here and they made it a great experience from start to finish. Would highly recommend to anyone looking for an RV. Ask for Mike Ancira.....he’s super knowledgeable and easy to work with.
Everyone has been so wonderful. Lori has worked late hours to help us get our camper. Defantly will be back in future. Thank you all so much for being so kind.
Great place to buy a RV. Highly recommend it!
Amazing and so great that you can look inside the RVs.
Everyone i have dealt with so far has been absolutely amazing. Completing the transaction over the phone and it could not have been any easier or more enjoyable. Michael in sales and Lori in financing have both been incredible. Cant wait to pick up our new trailer!
From the moment we walked in, we have enjoyed our experiences with the whole Jack Sisemore team! Ken was top-class salesmen and Billy was equally great.Looking forward to take our Forest River (toothless) on the road!!
Great customer service from the moment you walk in! Michael was a great salesman - very knowledgeable, and Billy made the finance portion as quick and enjoyable as possible.
Such a great place! Not only do they have the nicest, coolest, and up to date RV’s in Amarillo, but all of their employees are friendly and knowledgeable. If your looking to trade in or buy new......THIS is the place!!!! We are picking up our trailer today and have &had the best experience!Thank you for making this process so easy.
Call ahead to get a part,was told they had it but when I go there they did not have it. I did not appreciate that.
Great experience, everyone was super helpful, and we’re thrilled to be driving away with our Airstream!
Great customer service by Steven
Wont be going back anytime soon. Was ignored by 3 salespersons. Not a hello, not can I help you. Are you being helped. Nothing. 😡
We drove down from Cheyenne Wyoming to trade our camper in on a new one. Steve, billy were amazing to work with and there service team that set up our hitch on the new camper was very friendly and courteous. We even had a the opportunity to meet and talk to Jack he was very nice and easy to talk with! We loved the museum behind the shop with a lot History of old campers and Harley Davidsons, we would not hesitate to do this again as you don’t find many places that care about their business, staff, and customers like Jack did!!
Ken and Lori gave me excellent service. Was very impressed by the communication and professionalism. 10 star service!
Super friendly sales ppl, very knowledgeable. Manager and finance staff amazing.
Pulled in for the museum and loved it. Time to go buy a lottery ticket! Thanks Jack! Life goals!
Friendly, professional and detailed service. We will definitely use them again.
Get experience in all. Lee and Lorie were fantastic in getting me into the RV Ive been wanting for a few years now. Couldnt be happier!
Great place. And its FREE
Good experience, able to tour all the rvs at your own pace.
Fantastic dealership. No pressure, no quick talking or shady deals. I am a new RV owner and they took the time to make sure I was comfortable with both the unit and the payment. Debra was great, very kind, and understanding. Got to meet Jack and he is a incredible individual! Jack even took me out to lunch which was a very pleasant surprise! Cant say enough positive things about these people. Love it.
Our salesperson, Michael, was extremely knowledgeable and helpful on the first day we looked. We went to other places but came back to Jack Sisemore because of the knowledge.
Great experience. Very friendly staff. Billy, Michael and Keith were very helpful! We highly recommend them for all your travel needs.
Thank you for referring us to Hawkins Trailer for repairs! Hawkins was awesome for bearing/axle repair with no wait!
Friendly and helpful staff! Was a pleasure doing business with them.
Exceptional People and service. Had to hold a couple days to run a credit check and explained the reason why. Got a message congratulating me on the unit we selected, that it was sold and on hold for us to pick up when ready. No hassle, no waiting, just trust in my wife and I. Ready now to finish deal AND the specific unit we have been looking for is being prepped to go this coming week. Thank you.
Nice! We toured the museum and then decided to look at the new models that they had for sale. Nice selection. A lot on sale.
Just purchased my second toy hauler from this dealership. Always a great experience doing business with Jack Sisemore Traveland.
We went for the RV museum. It is free. It has many RVs to check out and lots of classic Harley Davidson motorcycle and even one HD bicycle. If you want you could buy and RV too.
They went over everything in detail to make the whole experience very comfortable and fun.
We have been buying trailers from Jack Sizemore Traveland for almost 6 years and have found their service and quality to be outstanding. Their sales staff are extremely helpful and even during mfg and delivery delays (due to C-19), they worked with us every step of the way keeping us informed and made sure it all came together. So happy with our new Keystone Montana! Thank you Jack and Debra for going the extra 100 miles on this one!🙏🏼
What an easy and pleasant experience purchasing an RV at Jack Sizemore Traveland. Entire team is super knowledgeable and patient and their expertise is extraordinary. For a major purchase it’s nice to deal with a dealer who graciously answers every question, gives careful orientation and gives confidence to the ownership.
Lori and Gina were helpful in getting me to be able to get to my email that they sent and were able to get the gift card from them.ThanksDanny
Friendly staff and fast service. Would purchase a camper from them again!!
We had a great experience with all the staff here at Jack Sisemore Traveland from the sales, financing, online BB manager, and parts & service. We did the majority of our communication through online and phone being from another state. I highly recommend!!!
Dale, Ken, Lori and everyone one else at Jacks were so helpful. Great experience!
Best service! Friendly and accommodating. We’ll be back! Thank you! The Colorado Shipps!
I would recommend buy an RV from Jack Sisemore . The staff are friendly And they have a pretty good variety of trailers .
The crew at Jack Sisemore is great. Made buying a travel trailer really awesome and easy. From Keith, Debra in sales, Lori in finance, Jeremy in service and everyone in between!! I would definitely recommend coming here for you trailer/RV needs!
Call in to tell them I will be out Saturday at 9:30am went out and Couldnt help me They didnt have any toy haulers small enough and the ones that were small enough would not work And all the toy haulers I did have 5th wheels
Great experience. Price was great and easy to negotiate. Definitely recommend to anyone looking for a new RV.
We had the most wonderful experience with this dealership! From the time we walked in to the moment we got our keys everyone was so welcoming and helpful! We even met with Jack himself and he was so genuine. Debra was a great sells person. She wasn’t pushy at all! Billy helped us to get financing. He was so patient and kind. They even delivered it to us! Overall we had a wonderful experience with Jack Sisemore Traveland!