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NTA of Gallows Exxon
3403 Holly Rd, Annandale, VA 22003, United States
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NTA of Gallows Exxon
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Ma
Review №1

If you’re looking for good affordable auto work here is the top place in the surrounding area. Chris is a great man to work with and will give you great pricing! Inspection, tire change, etc. come here for great service and pricing!

Er
Review №2

Chris and the staff are always professional. The new cashier that work days always has a smile on his face great customer service.

He
Review №3

Went here to get air for my tire, the machine had no problem taking my money but failed to provide the air for said tire. Told the Exxon person on duty and instead of putting an “out of order” sign on the machine, told me to “you have the company”. I seriously he will put the sign to warn anyone else.

ch
Review №4

This is an honest shop. Their labor prices are lower than some chains, and they dont price gouge on parts. They arent going to talk you into repairs you dont need. I have received honest and straightforward customer service from both the service manager Chris and one of the owners, Muhammad. I drive a 98 corolla about a thousand miles a week for work, and it recently needed some substantial maintenance. I use and abuse it, and I try to keep as little money tied up in it as possible. This shop was able to inspect the vehicle, mount 4 new tires, repair my headlight, replace my tail light bulb, replace my battery holder, and check my brake adjustment for $525 total. I would likely have paid twice that at a chain. The owner personally picked up the parts since it was after delivery hours, and had me back on the road for work the next morning. Our other car was recently overheating. I had taken it to another shop which quoted us around $1400 for a new radiator, thermostat, etc. The thermostat is admittedly tricky to install on this model, so I bought a thermostat, and brought it to this shop. They were able to install it for $165, and the car has had zero problems since. I cannot recommend them highly enough.

M
Review №5

Waited forever for state inspection. There was a vehicle in bay when I drove up. 20 minutes later mechanic comes out to work on vehicle. 30+ minutes later he is still working on it, I drive off but came back towards shop and see mechanic pull vehicle out of bay. I immediately pulled back in,mechanic seemed shocked to see me. He took maybe 15 minutes to inspect my car. I dont have plans to return or recommend this shop.

Ab
Review №6

I was traveling from MD to VA and stop there to fill up gas in my car, walk inside and asked for restroom but cashier looked at me and then said restroom is out of order but there was no sign on door of restroom I spent 30 dollars on gas and want buy some inside then I just walked out without buying anything from shop very poor customer service Exxon authorities should look at these people not offering public restroom.

Ch
Review №7

The service center here is amazing. I had a nail in my tire and it was rapidly deflating. I stopped by here, as I could no longer drive on the beltway, and I was in and out literally in 10 minutes. This was in the middle of rush hour traffic and in the beginning of the month when they were busy with state inspections. I pulled up, they took a look, plugged it, and I was on my way. I don’t live close by, but I would go out of my way to come back here for service. Amazing, thank you guys! 👍🏼👍🏼

Ah
Review №8

Clean location, friendly customer service

A
Review №9

Went there for an VA inspection. Was failed because of a parking light not functioning on a 2 year old car. Took the car to the 2 different dealerships and find out that nothing is wrong with the lights. Passed the inspection with no problem at the dealership. The lights in question were the hazard lights which obviously do not stay on indefinitely, but work perfectly when the turn signals and hazard button are used. Went back to ask for money back due to incompetent knowledge about my vehicle and wasting me time going to different shops for a non existent problem.I did not get my money back which is fine. However, I am highly upset about all the time wasted and gas used up (since I am a Maryland resident). I would recommend just going to the dealership next time. They know your car and at the very minimum you can at least compare your car to others on the lot. I eventually looked online about the problem and even in videos and pictures the lights these people were talking about werent on. I have no idea what this shops problem was but, 0/10 would not do again.

Gr
Review №10

Excellent service! These guys are reliable and do quality work. They are always busy (because they are good). Well worth waiting for even if it takes a little longer. I recommend them to all my friends.

Ch
Review №11

Easy access to beltway.

Le
Review №12

Most expensive gas in the area. Pass by

La
Review №13

Don’t go there for inspections, they failed it very easily.

Me
Review №14

The new manager Mary is horrible customer service and technician. I greeted to the both manager and technician they didn’t even reply. They should be one would say “hi, welcome or how can help today”. They are extremely rude. I went to the store repair my tier I bought them several months ago and the manager singed paper “ free repair” but the new manager ignore it and told that the old manager left because he lowered the price. I asked her tell me how much you would charge for the replacement 30 minutes ago. She didn’t answer my questions for 30 minutes. After half hour she replied me with very expensive price and I told her I didn’t pay that price just few months ago and she didn’t give any explanation. I have been customer for this store since 2015, used to oil change, purchase tire, brake replacement, other maintenance without any issues. But from this moment I decided not going back any Exxon Mobile store. Especially this one. I have never such horrible customer service oriented so called manager. I wish Exxon management will contact me for more information.

Li
Review №15

I feel completely comfortable in having them do work on our cars, for I know that they are honest in saying what work needs to be done. They also provide professional and courteous service. Just recently I brought my husbands vehicle in for inspection and they did a quick check and saw that I will be needing to replace a belt by June of 2015. It is great to have a service station that is not only close to home, but one in which you feel totally confident that they will make sure your vehicle is kept in tip top shape.

sa
Review №16

It’s unfortunate you can’t leave a review with zero stars. I had taken my car there for a wheel alignment. After the mechanic was done, he was in the process of backing my car out of the garage and backed into a floor jack which punctured a hole through my bumper into my trunk. At first they were all about getting it fixed, told me they arranged a rental car for me and had ordered the bumper and scheduled to have the paint done. When I arrived to drop off my car, I was given keys to a car that belonged to the sister of one of the mechanics! I couldn’t help but laugh at first and then got frustrated that I was going to have to wait for them to get me a rental. So after that issue I decided to take it through insurance companies. Mind you, this happened back in June! I tried calling the owner several time and have yet to receive their insurance information. I think it’s safe to say at this point they’re not insured. Probably not a safe place to take your vehicle. I’m working with a lawyer now to get this handled. It’s unfortunate that I have to go to court to have something this simple taken care of, but I’ve given them ample time to resolve the issues.I recommend you go elsewhere. Especially since they’re not insured.

Wi
Review №17

My experience at NTA of Gallows Road Exxon was outstanding. Chris, one of the tire specialists, was absolutely one of the most professional, efficient, hardworking, and dedicated individuals I have met at an automotive care center. He was able to offer me an exceptional price, replace my tire, and replenish my spare tire (donut) with air, which was above and beyond the call of duty. I was in and out of the service station in about 15 minutes. Thank you, Chris and the team at NTA of Gallows Road Exxon!

Jo
Review №18

Gas prices are absurdly high compared to other stations, and it is consistently like this.

Te
Review №19

This place is under new management - thank goodness. Ask for Chris. Hes polite, professional, and will go out of his way to beat competitor prices. I dropped my car off for service and he called back to tell me I didnt need some of the work I was requesting, which saved me over $150. Oh, and his tire prices were freaking incredible! Definitely worth making a quick phone call to these guys for a quote when youre price shopping.Helpful tip: if you get your car inspected in the MIDDLE of the month you wont have to wait in a long ass line. Common sense, people. (Just sayin...)

Da
Review №20

Ive been going here for years for oil changes because I usually use a Groupon. However, due to recent change in management, this place is no longer trustworthy. I took my car in for a routine oil change, and the manager comes back with my dirty air filter asking if i want to change it. I asked how much does that cost? and she responded with $20. I figured that was reasonable. However, after ringing me up, my total came to $40. They charged me an extra $20 for installation fees! Why would you say it was only going to be $20 for a new filter and not mention installation fees? Shady business. I will no longer be taking my car there.

Er
Review №21

Chris and the guys of NTA of Gallows Road Exxon are AWESOME!I have taken my care there multiple times and I have ALWAYS been treated fairly, their prices are ALWAYS reasonable, and Chris is not going to pressure you into getting any work done that you dont absolutely need, especially if you cant afford it. He took the time to explain what was wrong, what absolutely needed to be done and why. I didnt feel taken advantage of or treated like an idiot just because Im a woman, and I feel like Ive finally found my shop.

Sc
Review №22

Its fine for what it does. Grubby little gas station that sells gas and lottery tickets.

Al
Review №23

Gas prices are much higher than most other gas stations within a couple of miles generally about 25 cents per gallon accross all grades. But this has been their pricing model for many years as they are convenient to the beltway and have no competition. If you are getting your car inspected check in with them as they offer a drop-off service for inspections so you might be behind several parked cars when you see no line.

Mo
Review №24

I feel that I have been scammed! After putting gas into my car, the fuel tank indicator actually stayed the same rather than going up. I spoke to the cashier about this but he was very rude and unhelpful. I will NEVER be back to any Exxon and I encourage drivers to AVOID this station at all costs. I wish there was such a number as negative zero so I could assign it to this gas station.

Ad
Review №25

Have taken my 3 different vehicles to this business numerous different times. High employee turnover and inconsistent service, two of my last three experiences have been a waste of time. Tried to give them one more chance due to the proximity of my home. Again disappointed, if you enjoy wasting your time visit, myself I’m done

An
Review №26

Stopped in my work truck to get gas. The clerk can I use the bathroom. He ignored me and went to smoke a cigarette.

Lu
Review №27

Very good

Pa
Review №28

We have gotten our vehicle worked on here multiple times. Always friendly, professional, and reasonable. It has become our go to mechanic shop

Li
Review №29

The gas station and convenience are located in a nice area, and Allan at the register is kind.Outside of that, the customer service for the auto work side is ABYSMAL! Allan at the front desk of the convenience store is nice enough, but the mechanics are some of the worst Ive ever crossed.Check Yelp, and youll see for yourself.Ill preface with the website and signs on the walls outside their garage say they close at 5:00 PM. When I called Allan, he referred me to the mechanic on the phone to ask, and I shouldve known by the unprofessionalism over the phone from the mechanic to stay away. Without an introduction or a hello, the mechanic said first come first serve but if theres 3 cars at 4 pm, thats it for the day.I came in at 4:05, and ONE car was in front of me. I went in to ask if they can inspect my car, the convenience store clerk pleaded my case to the mechanic saying I called and was nice, and this mechanic made a HUGE fuss. He asked what I needed and when I said an inspection only, he cried about how long that would take 45 minutes and that its already 4:05!He went to the back and asked their inspection guy if he can do it, and catch this...he SLAMMED the garage door closed in front of my parked car waiting there. Keep in mind theyre open for almost another hour and literally slammed the door in my face over an inspection.I drove thirty minutes away to 95 Auto where they promised to tackle it if I get there 15 minutes before 5. When I got there, the guy was insanely kind (perhaps Im biased after being treated so poorly before) and offered me a 20 minute wait time to get it done. When he came back to say all done 10-15 minutes later, I was floored!! It took less time to drive a half hour away and get my inspection taken care of, than it would have sitting around at this place which provided crappy service and clearly lacks appreciation for customers.Stay away. I read the review on yelp about the tires, and totally believe it. These guys dont know what theyre doing and they just dont care.

Ca
Review №30

Needed a rear turn signal bulb replaced, it took less than five minutes and the price was reasonable. Great service I will go here in the future.

Ru
Review №31

This place is a SCAM. I purchased a Groupon for a Semi-Synthetic Oil Change to be redeemed at any Nationwide Tire & Auto location. This Exxon is part of Nationwide Tire & Auto. Upon arrival I was asked to fill out a form. This form has several options for oil changes and other service. I asked the attendant which option applies to me. He checked off the very first box, reflecting the most basic Oil Change. I was surprised since my Groupon was for a Semi-Synthetic Oil Change, which is usually good for up to 5000 miles everywhere else. On the form It said that the Oil Change that they were going to provide was up to 3000 miles (basic/standard). I spoke to the attendant who advised me that THEIR Semi-Synthetic Oil Change is up to 3000 miles. Really??? Do not waist your time. Go else where.

Al
Review №32

Friendly attendant. Small and quaint.

Ro
Review №33

Good service. Got emissions/safety inspection and an oil change on a groupon deal. No problems. Quick and easy.

C
Review №34

Excellent and prompt service. Great to have a reliable service station just a short drive and walk from home.

Al
Review №35

Unconfortable location and to expensive gas price. Convenience store very small and dirty. No room to pump with garage next to it.

Sh
Review №36

Is great to get a gas from. Not to expensive

La
Review №37

I pass by numerous inspection stations on my way to NTA of Gallows where I have gone for State inspection and emission test over the past eleven years. I do this because NTA does the work professionally, however, the most recent inspection (9-18-17) did require an investment of some extra time due to a computer problem.

Bi
Review №38

Service was complete on time as scheduled for two cars I had to get inspected. I was really impressed by the professionalism displayed by everybody working there that I dealt with and the appearance of a well maintained and organized facility. I used a Groupon.

Cr
Review №39

I called today to get an appointment for an oil change and was transfered to the service department where the phone just rang. I hung up and called back explaining that no one had answered so he transferred me again and someone finally picked up. After trying to make an appointment, I was put on hold. Once for 2 minutes and then again for a long period. I finally gave up and took my business else where.

Ro
Review №40

Gas and cokes. Clean helpful staff.

We
Review №41

Professional,attentive staff,clean well equipped facility.Modern record keeping/notification program.

Ka
Review №42

Very helpful and prompt. I had one set brake pads and rotors and shocks installed on my Explorer Sport. Very professional.

Jo
Review №43

The best mechanics ever

As
Review №44

These guys are awesome. Usually when you are down and out people are there to take advantage of you but my car broke down and these guys helped me out. Would definitely recommend.

Ju
Review №45

The best team ever Thanks for you service Chris and Carlos Melendez

Tr
Review №46

Convenient to highway. Bathroom mildly dirty.

j
Review №47

Kind of small, but the repair shop is pretty efficient.

Ma
Review №48

Service is fine. But some of the highest gas prices around Fairfax.

Ka
Review №49

Easy on, easy off 495 when you need gas. long lines in the morning for coffee

Ad
Review №50

Its safe to go.. nothing out of the ordinary.

Je
Review №51

Fair and fast auto service

Ba
Review №52

It is conveniently located at the exit ramp on 495 (beltway around DC). It can be accessed from both directions, however it requires an immediate left turn which could be problematic at rush hour.

Je
Review №53

Convenient for drive to stop for shotly.

Ve
Review №54

Came for the State inspection, was promised 15 - 20 min turn around. 40 min later still waiting for the car to be serviced. No customer service skills.

Fr
Review №55

Easy access off and back onto 495/95. Also a service shop.

He
Review №56

Waaaay overpriced. Only went there because it was right off the exit.

To
Review №57

Came in for inspection/emissions. Very accommodating, friendly, and timely.

Ry
Review №58

I have never seen a repair shop ran this way. You cant make appointments and you cant drop your car off. So if you want an inspection on a Saturday you have to sit in your car and wait for over an hour. They pull your car into the shop and they pull your car out of the shop, so why cant you go right down the road and grab lunch while you wait for them to take your car. Makes no sense!

ST
Review №59

Went in for an oil change and they put a parental lock on my stero to which they told me i need to spend $200 at my dealership to fix. Rude and condescending manager.

Sh
Review №60

Wonderful guys doing great Job.

Je
Review №61

Efficient location between hospital and 495

Mi
Review №62

Very pleasant ppl

Re
Review №63

Employees were very friendly and helpful

as
Review №64

Do not do servicings on weekends, only cashiers office is open.

GM
Review №65

Its at Conner gallows Rd, but convince and close to Routh 495 .

Ei
Review №66

Broken credit card machine at the pump forced me inside. Customer service was meh.

Sc
Review №67

Last stop before the highway, but hard to maneuver through pumps in anything but a car

Ja
Review №68

Typical gas station. Old style little expensive.

R
Review №69

Ridiculous gas prices, cmon man

Lo
Review №70

High priced fuel...so it was a splash & go because I was desperate!

ca
Review №71

Quick stop for gas

ch
Review №72

I got my card skimmed over here.

Sh
Review №73

Very HIGH gas prices!

ko
Review №74

Good location

Al
Review №75

Good location

Ro
Review №76

Always higher than elsewhere

Ce
Review №77

Bery good

Sc
Review №78

High gas prices.

To
Review №79

Full service station

Da
Review №80

Not bad

is
Review №81

Good

Ro
Review №82

Excellent

Aj
Review №83

Good

Ch
Review №84

Clean restroom

Ri
Review №85

To busy

ma
Review №86

Convenient

Lu
Review №87

Not that clean

Pa
Review №88

Standard Exxon

Ji
Review №89

I only put gasoline, but the store has everything

ma
Review №90

About

Al
Review №91

Yeah

Mu
Review №92

Bgit flogged at the station

Information
53 Photos
92 Comments
3.6 Rating
  • Address:3403 Holly Rd, Annandale, VA 22003, United States
  • Site:http://ntatire.com/
  • Phone:+1 703-560-4500
Categories
  • Auto repair shop
  • Air conditioning repair service
  • Gas station
  • Car inspection station
  • Oil change service
  • Smog inspection station
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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