I had a great experience all around at AutoZone in Apex. They came to my rescue when my battery suddenly died and installed a new one and got me up and running very quickly. Steve, Noah and Joey really went all out and answered my questions and were very knowledgeable and very friendly. I highly recommend them!

Awesome place to get your auto part needs. Javon is a great guy and was very helpful. He made my customer shopping experience pleasant and helpful. I will shop here again. Thanks Team Auto Zone

Replaced the battery on my Izuzu NPR. Javon at Autozone went above and beyond to get me up amd running again!

Lights came on on my dash on my Honda pilot as I was driving from Illinois to North Carolina. I stopped over here at the AutoZone to see if it could be fixed or what it needed. Anionette was able to plug-in and find out what the codes were on my car. Ivan interpreted what was on the report that was printed out for me and said that I was still OK to drive that shouldn’t be a problem and I could go back to Illinois and then talk to my mechanic there. This was all done for free. Being so many states away from my own hometown and mechanic this was a great asset. I would recommend this AutoZone to anyone in need the staff were very helpful and friendly.

I am so grateful to be living so close to an AutoZone, too many past experiences with car mishaps (today being one of them). My car barely started after I ran out during lunch today, and when I got it to start, I drove right over instead of going straight home. They tested my battery, Alternator & Starter and as I expected it ended up being the battery(thankfully).Eric S. was the one who helped me and advised that I had a warranty on my battery, I didnt even remember it had a warranty! Anyone could have easily taken advantage of the situation and said my warranty was up to make a sale but he was honest and really helpful; his actions say a lot about his character. Not only was he professional, but he was also very sweet and went above and beyond as far as Im concerned with customer service.I would/will recommend this AutoZone to anyone for great service! I also want to mention and regret not getting the name of the other guy that helped Eric change my battery. They were both great and I appreciate their speedy assistance. I wish every customer service experience was as pleasant as the one I had today.

Interacted with at least 3 employees when purchasing a battery and having it installed. Everyone was super friendly and helpful. Only name I remember was Mr. Frank.... Super kind!

Very Good Team Work. I would like to say that Mr Frank is the man he went way out his way to help me and my company. Thank God that Auto has good employees

Had one of the best experiences ever. Friendly staff and very helpful, went above and beyond to help me find what I needed to get the job done right the first time. Keep up the great work! Was able to help me fix my car so that I was able to drive it.

Great shop great guys!! We were stranded With a dead battery in our truck in Cary - 91° outside. They drove two vehicles up got our truck running pronto! Major shout out for great customer service! Yes, we bought two batteries from them and they installed on site. Really appreciate them all!!

My experience at this store was awesome! The Assistant Manager Miss Tiffany gave me the best customer service ever. I will most definitely return again!

Had one of the best experiences ever. Friendly staff and very helpful, went above and beyond to help me find what I needed to get the job done right the first time. Keep up the great work!

Wonderful, friendly staff. Stopped in here as my check engine light popped on and I wasn’t quite sure what to do. The staff was so helpful and stood out in the rain trying to figure out the issue so I could get back on the road. Great people & great store! I will be back.

Exceptional customer service. Mr. David Bright, store manager educated us while taking the opportunity mentor co-workersGreat Job!!!. Highly recommend.

Helpful salespeople and good prices and selection. Nice and convenient location.

Good customer service Eric sirias !. Dont visit that often but when I do Im able to find what I need and get checked out within a reasonable time.

Victoria was super helpful and knowledgeable fixing my defective steering rack return! Hope she sticks around as a Manager.

The staff were really helpful. They changed my wipers and marker lights without any hassle.

20Sep2020Super helpful staff. I was looking for a part for my car that their website said would fit, needed their help finding it, found it and it didn’t fit ☹️. Returned it with no issues 🙂!

Erick and Allison were so friendly to help me with all my questions. Even out on my new wiper blades for me.

Very helpful. Installed new wiper blades at no charge. Mistakenly did not request refills instead of new blade units at twice the price. Still pleased at not having to do it myself.

So grateful for the experience I had at this store Tiffany was very patient and helpful she was very professional she knew the products and everything very grateful for the experience Thank you so so much

Really helped in out when in a pinch and it was pouring down rain. Great customer service

Erek was Exceptional he did everything to go out of his way to help me find a special order part that is difficult to find. We didnt locate the part but was very knowledgeable about my situation. Very mechanically knowledgeable and a great Asset to Autozone

So super friendly and helpful. Knowledgeable and offered practical advice.

Therere the best part store around., Tiffany David and Frank are there for all your auto needs.

Usually has what I need! Check out is always slow, however. And, today one of the workers was talking to someone who had already paid for a good 10 minutes while others waited in line to check out.

Amazing service from Austin V after doing my battery!

Quick battery replacement with incredible customer service from David!

Whenever i can fix my car myself i go here. I have gotten great customer service from and highly recommend this place to anyone who wants/likes fixing up there own vehicle when it needs it.

Franklin is the best! Thank you for the great service!

I am amazed at the customer service at this location very friendly and knowledgeable staff very happy and satisfied with the gentleman that helped me this morning

Autozone of Apex is excellent. They have a clean, nice store and the staff are friendly and knowledgeable. I have come here a few times, and will make this my one & only autoparts store to shop at. I highly recommend you get in the zone at the Apex Autozone!

I needed new windshield wipers and stopped in(with my two kids under two in tow). The gentleman working offered to go out to my vehicle, remove old wipers and install new wipers. Five star and very friendly service. Thank you, kind sir!

If he’s working, ask for Erick. He’s super helpful and knowledgeable. I went in with a question about my oil levels and he took the time to check out my other fluids and noticed some other things that needed attention - but he charged me nothing! He just advised me on what to share with my regular repair shop so I would get the best quality service product at the right price. Amazing customer service. Well done!

Franklin is the best. He changed the battery in my aggravating key fob and he was so cool about it..... Thanks!!!

Amazing customer service and David/Noah was excellent! :))

Walked in and young lady helped me right away and found my problem! Another young man came out right away and began working on my 🚘 I was out of there in no time! Thank you!

Went here to get a car battery tested and it was definitely dead and beyond jumping (since I tried about three times). Very friendly staff, knowledgeable and went above and beyond to remove and terminal connector from the old battery when I bought the new one. 100% will be coming back to only Auto Zone for any auto parts needs, it’s sincere customer service that goes such a long way with where I will make my purchases and keep my future loyalty, I wish every Auto Zone operated like this one does. You have some outstanding employees that you need to ensure you keep, they by far, are the most professional auto parts store employees I’ve dealt with.

My neighborhood store always helpful

Ordered an axle for one of my customers cars on Saturday and was told it would be delivered the next day by 1:00. I called at 2:30 and was told no truck has arrived and they’re too busy to follow up and to call back tomorrow. I ended up going to a competitor of theirs and received great service and the correct part. I will never go to this store again for my business.

Best AutoZone Ive ever been to. The person who helped us was great, installed our wiper blades for us, and helped us find the right ones. Would highly recommend to anyone.

The staff here is so friendly! I was able to get what I needed quickly and efficiently. The employee Caitlin was so friendly and helpful. She accomodated all my needs and did so with such kindness. Definitely a great Auto Zone location!

Manager Erick was knowledgeable and very nice in providing the service

8/22/21: I purchased a Duralast Gold battery with a three year warranty from Auto Zone. The battery died after less than 2 years after the purchase. Of course it was the most inconvenient time ever because everyone I knew was tied up with other projects and I was stuck in a parking lot with my child at a Walmart. I tried a couple of things to resolve the problem, which failed. I purchased a replacement battery and planned to return the dead battery as it had a warranty.I arrived at the Apex AutoZone and explained the issue to the CSR behind the desk. He looked it up on their system, with much difficulty. When he finally located the battery purchase he could not tell the difference between the regular Duralast and the Duralast Gold. His teammate helped him to locate the battery purchase and the type. Kudos on team work! They then could not figure out what to do with the situation, as I had already purchased another battery in my stranded circumstances. They thought maybe a core return, but I informed them it was not a core return but a return of the battery. When it came up as $22, I told them politely, no thank you. I had already purchased a battery because I was stuck in the Walmart parking lot, so I simply wanted my refund for the battery. At this point he didnt know what else to do. He called the assistant manager over who also didnt really know what to do. She looked just as confused as the two CSRs. So they attempted to call the store manager, who did not answer. Instead of trying to figure it out, they asked me to come back tomorrow to speak to the store manager. Then they recalled that another manager would be in at 3 pm today and asked me to return then.I am now inconvenienced yet again (after being stuck in the parking lot & having to return again), and will have to return to their store at a later date to return a battery that did not meet the QA/QC standards. While the young cashier/customer svc rep did offer the core return amout, neither he nor the assistant manager resolved the issue. This is poor knowledge of the business processes and I would recommend training for both customer svc rep and assistant manager.Performance Review: Team work yay! Good working together to find the purchase in the computer system. Knowledge of store processes, base knowledge about returns, and problem solving skills need improvement. Assistant manager needs to work on initiative and problem solving skills. All team members and asst mgr were polite and friendly and ultimately did not resolve the needed transaction.I expect resolution of this issue. It is my expectation that AutoZone would attempt to compensate (in some way shape or form) for the incredible inconvenience, time, and money. I also expect a full refund of the money for the battery.4 stars in May of 2021:Erick was helpful and they had what I needed.

Walked in this morning to the Apex location and was greeted by Caity. I asked her about my windshield wipers and why they were making the sounds they were. She replied that they may be dirty and went out to my car and wiped them down with a big smile on her face. This quieted them down a lot but not complerely so I went back in and bought some new blades and Ed installed them in two seconds. This place has amazing customer service!!! Good job guys!!

Davids attitude is the best / be kind to David as he is kind to us!!! Im sure the other workers are kind but Im speaking only with my expirence with David / david is awesome

Ivan and Eric were godsends installing my new headlights!

Julio provided a customer experience that harkened back to the days of going to a mom and pop where you were treated like family. From the moment I stepped into the store he proactively greeted me and was willing and prepared to help.My recommendation is if you have any needs related to a vehicle go and see Julio at AutoZone Apex and if you receive the same friendly, helpful experience I did pay it forward with a # Julio

Angela was seriously SO helpful. Made me feel so comfortable in my purchase and took the time to even come to my car to see the issue herself. Definitely went the extra mile. I don’t know much about cars and was self-conscious but she is the best and I’d recommend coming here for any of your car needs!

The customer service was wonderful, would recommend.

Had my car battery in stock and installed it for me. Great job! Thanks

Noticed I had a brake light out and stopped over to this autozone before I went to work, Erick S was able to get me the bulbs I needed $10 for 2 new ones and installed them for me too free of charge. Super quick and friendly staff. 3 different people asked if I needed assistance while I was waiting to purchase the bulbs.

The young lady that helped me, was very nice and polite. I needed a new gas cap, she even put it on fir me. Outstanding Customer Service!😁😁😁👍

I dont know the name of the guy that helped me, I got a socket & a new oil plug. He was very polite & informative.

The Apex AutoZone has very kind and helpful employees. I walked in asked them for what I needed they got it rang me up and i was out, total time maybe 3 minutes. Excellent service. Thanks guys!!!

Great service from Julio M. He was super fast super nice. Helped me find exactly what I need it, very knowledgeable and attentive!

Battery died in Apex so we walked the couple of blocks to the luckily nearby AutoZone to get some jumper cables. However, due to stay-at-home COVID stuff there was really no one around to jump our car, whether we had jumper cables or not. All the staff were very helpful and friendly while we were looking for the cables. And thankfully, Patrick, who was helping us directly, offered to drive to our car and give us a jump ON HIS BREAK. Very nice, thank you very much.

Excellent service. I purchased a battery from Autozone in Apex and the manager personally installed it for me. Since my old battery was pretty corrosive, the manager thoroughly cleaned out the old corrosion and installed the new battery. I will be going to this Autozone again.

I dealt with Ivan T,he was the most helpful person I ever came across in all my experiences at auto zone,he went beyond his duties in helping me,although I didn,t get what I needed he helped me every vfc step of the way..kudos to Ivan T

Patrick was absoluteky over the top… this store knows what true customer service is about. I am in the service industry and I would be ecstatic if all of my employees acted just like this. I needed to get a headlight for my son’s car and I had no idea what I was doing because I’m a single mom and I don’t really know about cars. He was resourceful and so courteous. He had to take front parts off of the car to make it work... And even kept at it when it started raining! I am so glad I googled this address when I had typed in auto parts. You must come to the store for what you need...You will not be disappointed!

Thanks to Julio for fast reliable service. Other places told me to leave the store and Julio saved me 150 dollars by answering my question. Best AutoZone I have been to.

Good service

I find this store very useful. It has staff that doesnt hesitate to assist you with any questions you might have. They also take used oil and filters for proper disposal. They have euro-spec oils in stock and also some hard to find fasteners and piping/ducting.

Great customer service. Knowledgeable. Store was setup excellently for 6 foot separation of customer and employee. They also had a remote monitor setup so you could see what the clerk had pulled up on the screen. Nice job!

The AutoZone in Apex is awesome. My daughter had a part for her car for a year that was the wrong part. I brought it back to exchange for the right one and I couldnt believe they took it back and gave me a full refund. I highly recommend this AutoZone. The staff are fantastic and helpful. Please patronize this location.Had to go back because of another car of mine had a problem. I spoke with Franklin. He was so nice and extremely helpful. He looked at my car and found the problem. He went inside to get some tools and fixed the problem. You just cant get this kind of service anywhere. Autozone in Apex is the bomb. I highly recommend again this Autozone. Thank you Franklin.

Could be a timing issue but I walked in and no one was to be found. I stood there for a few minutes alone. Someone else came in after that and were seen to first. I was the forth customer seen to. Wondering if I was supposed to be loud and annoying or something to get service in a reasonable amount of time.

They charged my battery then tested it. Good service.

AWESOME CUSTOMER SERVICE!!!!! Every time I stop by there they are ALWAYS VERY PROFESSIONAL AND FRIENDLY and very knowledgeable and helpful. I stopped by today and Franklin went out of his way to help me understand the problem with my car and showed me exactly where and how to replace the part I am ordering. They were all very helpful. I love this location, they are the best!!!!!

Went there to get windshield wipers, and the guy who put them on was very nice!

Quick battery fix, store manager was helpful and customer friendly!

Great Team!

10 out of 10 will definitely be here again. Needed a new battery in my car. Franklin, an Apex local, sold me my new battery and even showed me how to change it. He was so helpful and kind.

The employees and manager working tonight were amazing. My year old battery had died, and I got a jump and went directly to the Apex location. They tested the battery (it was so dead it was a barely animated zombie) they showed me the problem (a different site did a sloppy install and cracked the case so the scud leaked on the old one) and since it was under warranty, they replaced it with no charge and no fuss! Very friendly people and even though Im not mechanically minded, they were kind and gave me great peace of mind!

Good prices, good service.

Needed a rear window wiper blade (while raining of course). The old wiper blade was very difficult to remove but several workers kept at it until they got it. Really appreciate their extra effort!

Very helpful. Patrick, Jonathan and Julio all came to help troubleshoot the problem, just to make sure nothing was overlooked. They were friendly and helpful, something we all need right now.

Julio was phenomenal, professional, knowledgeable and friendly! Thank y’all for helping me with my battery and making a stressful situation fun and amusing. Will definitely be back! GIVE JULIO A RAISE!

Friendly staff! Decent prices

Friendly staff needed to get a check engine code they took care of me and I was in and out less then 10mins

Employee did not even know wiper blades. Tried to give my girl a line of mess that was not true. Very dussapointing as it is so close to my house. I will drive to the next closest one in the future.

Great Customer Service

Patrick was awesome, he helped me with the parts i was looking for and he also installed them for me, this will be my store for now on, everyone is very professional, nice and helpful.

Love it

They always help replace your bulbs and wipers, etc which is the great if youre not handy with stuff like that.

Always helpful!!!

Great service! Erick S. Was super friendly, knowledgeable, and helpful!

Not arrive parts & then refund . That s all.

Ive recently moved to Apex and this is the friendliest Auto Zone. The one in the town I moved from not so nice but Keith and the other guys here are so helpful. Keith has helped me twice with installing a battery and wiper blades. Im not mechanical at all and I appreciate his help so much!! Thanks Keith.

BRUH

Poor customer service. Three techs walking around too busy to say hi or acknowledge a customer. I get it. So I wait in line at the register to check out and the same three techs walk past with no acknowledgement again. So I left my items on the counter and took my business elsewhere.

Any questions I have get answered and great customer service. Highly recommended

Very helpful

Excellent service on Autozone Apex, now their offering curbside pick up! Good job 👍 👏👏👏

I wont go anywhere else. Good prices and quality service. I can always count on it. No matter who helps me I always leave happy. A great staff!

Battery replacement. Great service

Great service here. Patrick went above and beyond today! Great selection too!

This team at this store is very helpful and professionals. Well knowledgeable!!

They helped me find what I needed quickly and put it in my vehicle. You can’t beat that!

I stopped one day for a battery and alternator test, as my vehicle was having issues not starting and I needed to gain some answers as to whats wrong. The gut who tested it said battery was good, alternator was bad. One week later, and an alternator purchased and returned, the problem was actually the corroded posts on my battery needed cleaning, and my alternator was fine 😐 not surprised, Ive had a bad experience at every AutoZone Ive visited in the past 3 years in various locations...so I refuse to visit one ever again!

Really good customer service here. Stopped in at this location because I was having trouble starting my car. Jonathan tested the battery and determined that it was bad. So I bought a new one, and he was more than happy to install the new battery free of charge.The next day, I was having trouble starting the car again only to find out that the battery connector was beginning to corrode. I went to the same location and Keith was very helpful in changing out the connector. I just bought the part and he installed it. The job required some effort, as you are required to cut out the old connector and install the new one. So I am very pleased with the customer service here. Jonathan and Keith were a great help.