The staff at this location are very knowledgeable and helpful. The customer service provided by Jordan, Gianni, Kerry definitely exceeded my expectations!!

Erick is awesome!! We we came into the store with an issue from the mobile and to price another line. By the time we left we had 3 phones and 2 watches and for much less that we were paying at t mobile. He is amazing with what he does and ill definitely be referencing others

Eric was great! He was very knowledgeable and friendly. If you are in the market for a new phone or just need to switch from you old carrier i would highly recommend you come see Eric! He will take his time and go the extra mile to make sure you are getting the best deal possible. I cant say enough about his customer service it was top notch from beginning to end.

I’m thankful for Eric’s great customer service. You’re not always able to find the patience at a store when dealing with issues. I’m very pleased with the attention given to me when I came into the store. I wasn’t rushed at all. Definitely plan on coming back. Thanks again!

My sales rep Jody was amazing. He helped me find a new phone with ease. He also helped me find out new features on my phone that I didnt even know I had. Best thing was he helped my find photos from years ago that I though I had lost forever. I highly recommend Jody if you need help

We came in to take care of damaged phone and walked out with new phone! Eric was extremely knowledgeable and thorough with explaining all the offers you had! He was patient with me after asking the same questions over and over. We appreciate his hard work!

This man is awesome. Incredibly helpful and quite through in explanations and expectations regarding my device. All while being incredibly hospitable and friendly. Definitely made the process enjoyable. A+

Eric did a great job of helping me out! He made sure i got what i needed and informed me of all my choices i could make. 10/10 would recommend having him help you!

Very helpful, friendly. Helped my find the phone right for me, explained all my options, no pressure, no stress. Even transferred everything from old phone to new phone and put on screen protector and case for me. In and out in less than 45mins.

I stopped in and Jody was working with a customer. Even though he was on hold with me he effortlessly helped me update my phone. Always a great experience at this location. Super quick response time and I love it.

Eric was amazing! Prompt ..thorough ..and absolutely pleasant! For any needs or clarity please do not hesitate stopping at this location! Highly recommended and beyond satisfied

Great service friendly and helpful. In no time I had a new phone. Store was clean and presentable. A pleasure.

Our visit to Verizon was wonderful thanks to Eric. He assist my husband and I with transferring cellular services and opening up a business account. He was absolutely wonderful, very meticulously and knowledgeable of all service we needed. His customer service was impeccable and we foresee a long future with Verizon thanks to him.

Eric was super helpful and knowledgeable. He answered every question I had easily and made sure I was comfortable with my pricing and products at every step. Ten outta ten strong recommend!

I absolutely loved the service from Eric. He was very knowledgeable about phone specs, prices, and any question that I asked he was prepared to assist me immediately. My transition from T-Mobile to Verizon could have been a tedious time consuming process, but I’m glad I chose this store because it was as smooth as possible. Plus Eric and Alexis have great personalities that made the time fly. Thanks for your time!!

Walking into Verizon. I was unsure of the customer experience that I would receive. However. I was surprised by the superb friendliness that Eric shared with us. I will forever be a loyal customer for Verizon simply because of my interaction with Eric.

Eric is amazing at Customer Service. He took his time to help me and got me a better deal on my phone and case then I would have been given anywhere else. I love it!

Absolutely the best cellular store experience I have ever had. I walked in with a Hugh issue and been they hours with Verizon witless technician and same with Apple software support! After a bit with David he figured it out and resolved my problem! Give that man a raise!!! Ty soooo much for all your time and effort! It doesn’t go unnoticed! TY!

Great job from Gianni and Jody. We had a great experience. Jody helped me transfer data and get a screen protector for my z4. It was a quick and great process. Thanks.

Awesome service clean service helped me get exactly what I wanted on the best plan for me. Thanks so much.

Jody Clark was awesome to work with. He addressed my issues with confidence and professionalism. I would recommend this location for all tech issues!!!

Verizon has a great employee by the name of Eric at the location in Arlington, Texas off Green Oaks Blvd. I was having issues accessing my account and he made sure that my problem was resolved. I greatly appreciate his customer service and the relentless effort put forth in making sure that my services were restored. Thank you Verizon for having employees that care about your customers. He deserves a raise.

If you want awesome customer service, this is the place to go! The employees are very nice and caring. They go above and beyond to satisfy their customers! You won’t be disappointed!!

Eric was super helpful and very informative. Helped me get the best deal for my money.

Eric was very professional, helpful and exceptional in helping me today. Im always happy to see him at the store if Im having problems. He helped me with my previous phone and with my new one today. Thanks!!

Eric at Verizon did a phenomenal job at helping me through the process of upgrading my phone, very informative and kept my updated through every step, exceptional service!!

I came here after coming from T-Mobile, So I was already upset, fed up and about to just go home but Eric sat with us patiently and worked out everything and we left with three iPhone 12’s and two watches. Highly recommended!

Eric was amazing! I was all about the price points and not paying a bill that was as big as my car note! Eric took time to go through the price points with me and calculate all I would pay! I truly appreciate him making sure I got the best deal especially with me being a new Verizon customer. He set up a deal where I got a new Iphone and ipad . He made sure all devices were set up properly. He connected the iPad to WiFi to make sure everything was connected.I am big on customer service and he was amazing! I also watched the rest of his team and they were very knowledgeable and attentive.

Stopped in this location for some technical support and trying to sync and pair my Samsung watch. Service representative Eric was more than helpful and went out of his way to assist me. I dont live near this location, but will be returning for all new purchases and Verizon needs.

They are great people friendly and help you get what you need and aren’t afraid to go out there way to get what you want. Pleased

I had a great experience today when I went to the Verizon store in Arlington. Aeron Swim helped me with all my purchases. He was very professional, kind, and thoughtful!

Ashley was awesome. Very friendly and helpful. Even offered to come in on her day off to help is. If you are switching to Verizon go see Ashley.

My experience at this location was long but, genuine. Jody C., Johnny F. and Jimmy made sure my upgrades was working and active. Johnny stayed after closing to make sure I got my phone the same day. Jody helped me with customer service techs who continued to hang up on us. Jimmy also followed thru after upgrading one of my phones. All gave undivided attention and will come back for the next upgrade.

We appreciate the professionalism and customer service. The representative helped us with all of our needs and answered all the questions we had regarding our product and services.

Jana was very informative and helpful in selecting a new plan, phone and tablet. Would highly recommend!

Shout out for Jana Anderson. She is helpful, thorough and funny. My family buys all our phones through her.

Cameron was a great help assisting me with upgrading my iPhone. I highly recommend Cameron at the Green Oaks location.

Eric and Jana went out of their way to make sure I had the best plan and best deal for my phone and I watch

If I could give zero stars I would. I went in to to buy a phone that I wanted and Joe has the worst customer service ever. I asked if they had the Motorola razor and I was told I think we have one and its reserved. Yet he refused go check and proceeded to bash the phone and its price. Claiming its not popular enough to sell. That they arent going to carry a 1500 dollar phone because its not popular. Thats how business works.I proceeded to tell him I would gladly take my money elsewhere and he made snarky comments in return. I will never shop at cellular sales again. My advice shop at a corporate store.

We worked with Eric and he was great! He made our experience very enjoyable and was very knowledgeable!

Eric was awesome experience! Very detailed with the information about the phone, and the iPads new features.

Came in for a super simple problem. Jody fixed me up Aok and 8 am very happy about how work.

Jody helped me get into a Z4 and helped my wife order the iphone 11 in red super happy with his service.

Our Sales Representative Pablo was AMAZING! He spent quality time with us and saved us over $100.00 a month on our bill for 4 lines! He was very professional, courteous, knowledgeable, patient and candid!! Absolutely, first class service and 100% has the customers best interest in mind. He represents the epitome of “Customer Service and Satisfaction “!! We will definitely be going back to Pablo for our new phones in the very near future!! *****5 STAR Service with an awesome attitude!

Eric was very thorough and helpful, ensured we got what was best for us. His service was personal and EXCELLENT!

Awesome Verizon store probably the best iv been to. They hooked me up all the way they get a, A plus in my book.

This store is awesome, guys were super helpful and did everything for me. Definitely recommend this place.

Very great customer servic!! Will definitely recommend Verizon to friends and family!!

I went to get a new phone for my daughter and Eric was very patient and helpful to explain how the plans work as well as helped us to compare phones to pick out the right one. Very good experience.

Amazing customer service! Very thorough, attentive, and knowledgeable.

I picked up my new Google Pixel 3 from the big corporate store, who told me that it would be easy to activate once I got home. Once I got it started, the phone could not finish activating. So, I took it up to my local Verizon store and they set me right up. The folks here are friendly and upbeat and they helped am old girl like me get all my stuff transferred into my new phone. Thanks guys!

Awesome experience took time to make sure I got the best deal and the best promo ...

This location is very unprofessional. I placed an order and was supposed to be same day pick up. When I went in to pick up my phone around 6pm, they told me it takes an hour for it to be ready, even though the myverizon app said it was ready. I left and came back the next day to give them time. I arrived around 6:30pm the next day and it still wasn’t ready. The associate Johnny took the information for my order and went to the back.When he came back, he asked me for what number I was using the device. I told him the number and he opened the box. I asked him to hold up I was just doing a pickup since the phone was a gift for my moms line. It was going to be a surprise. He said it was store policy to open and activate all devices on the spot. I said no I don’t want to activate it yet until my mom opened it for herself. He said no he has to do it and continued to activate it.I was a bit upset by this point and I told him to stop and if I would get a new device because he opened it without me saying it was ok to do so. He said no. I wanted to cancel my order and he said I couldn’t because it was activated. LIES! I asked for his supervisor and he gave me an email address to contact and place a complain. I asked him for the store policy where it says they can open and activate a device and he said he couldn’t give me a copy. He’s been doing it for a long time and if I had a problem with that to email his supervisor.I’m disappointed Verizon is associated with a store like this. I’ve been a loyal customer for 15 years and never had a problem like this. Just buy directly from Verizon on 20 and Matlock or ship it home.Stay away from this place.

Kimberlee is absolutely fabulous. She was the most knowledgeable salesperson I have ever worked with for any product let alone a cell phone. There are not enough words to explain how excellent she is at her job and how smooth this transition was. I recommend her and this location immensely.

Eric provided excellent service. Highly recommend him.

Eric was very knowledgeable and helpful. Was able to have a better understanding and great deals with my purchase today.

Jody was great helped me out alot great service

It was a rainy day, so my sister and I decided to check on our Verizon plan. When we walked in we were welcomed by the rep. who was helping another customer at the time. We started looking at phone options and when the rep was done with the customer he was helping he came over to formally greet us. Mickey was his name and he was very professional and knowledgeable of the products. He gave us the information we requested and also let us know the options we has if we decided to upgrade today. We checked out the phones in more detail and decided to go ahead and make the upgrade. Throughout the whole process Mickey kept us informed and let us know the details of what he was working on and why. This has been the best experience in a Verizon store that weve had. Thank you, Mickey!

Today we went into see about changing carriers. We were welcomed immediately by Jana. She went above and beyond to try help us. She was very transparent which we loved. She called 2 people above her to make sure what she was telling us was correct. When our final decision is made Jana will definitely be the one we call. She gave us her contact number and even though the deal wasnt closed she remained genuine to the end. It was all about us. Verizon should be proud to hv such a wonderful employee like her.

Eric was super helpful on getting my cell phone situation fixed. Very professional and wonderful experience!

Shahrukh riaz was so patient with me and stuck in there through forgotten passwords and email accounts. I would like to nominate him for best employee of the month . Sincerely kathy Alexander

I literally walked in the store with a headache needing a new phone. Mr. Barry Dyer and Mr. Gianni Dixon worked with me from 2 pm all the way until 5pm with patience. I thought there was no way I would walk out with a smile but they explained every option possible and was honest about everything! I will forever come to this store if I have to do a walk in the store, this is the store for me. They deserve 10 stars instead of 5!!

If I could leave zero stars, I absolutely would. The Verizon rep there named Brandon refused to give me the store information and address in order for me to be able to inform his superiors of his behavior. Brandon was extremely aggressive and the most unprofessional person I have ever encountered. When I asked to speak to a supervisor, he said youre speaking to me and would not let me talk to anyone else. He went so far as to make a personal jab at me about something he knows nothing about pertaining to my senior citizen mother. I had been called by Verizon to ask what I would like to do concerning the current device my mother has. I told the lady I spoke with that we could wait until the 18th to transfer the phone with the line, when the device would begin to be credited. I did not want my mother to have to pay for a device if it was possible she wouldnt have to. When the lady I was on the phone with clicked over to speak with the rep (assuming it was Brandon since he was the one working with my mother in this store) he was gone and she didnt know which store he was calling from so she was unable to relay the information she just received from me on the phone. She said she put our notes in the account, so that when they called back they would see what we discussed. After we got off the phone, I get on the phone with my mom and Brandon was yelling at me, verbally attacking me, and refused to stop yelling at me after I repeatedly asked him at least 10 times to stop speaking to me. I had to tell my mother to take me off speaker phone so that I could speak to her without his interference. When asked for the address of the store, he responded with i dont know the address and also told me they did not have a store number. So my mother had to go outside to tell me what the address was for the location. Before Brandon heard what the rep on the phone who called me found out, he got my mom locked into a phone she could not afford and said she would not be able to get a refund for some of the things. Why would Verizon need to call me in the first place, to verify things with me, if he could just hang up and do whatever he wanted without information from the rep he was on the phone with, who was calling me - seeking information from me to be able to tell him? Why would she attempt to click over to relay the information if she never intended on him being there or having anything to tell him so he could move forward? Finally, he attempted to try and convince my mom to wait and speak with the lady I spoke with before she canceled what he set up. He couldve just looked at the notes she left to confirm. Also, the conversation I had with the lady I spoke with should be recorded. Thank God I was not in person. Brandons yelling and aggressive behavior, and the words he used to offend and attack me were out of this world. I can not believe someone like this works for Verizon and is in customer service.

Very good service from Eric highly recommended. Very personalized service

The service was just great. I lost all my pass words and she was able to bring everything up and put a smile on my face thanks so much

I have been well pleased with the service I have received from the store on Green Oaks at twenty.It also helps it is close to where I live. Today Ray was very helpful and solved the issues I was having with my IPhone 8. Thank you.

I went in with my old phone (samsung s7)and came out with a Moto z4. Joe Le was my salesman and he was a tremendous help! He had plenty of patience & knowledge about both phones so I was able to leave out happy. Thanks Joe!

I needed to switch carriers due to my phone.Gianni was very nice,knowledgeable and patient with me.(technology challenged).He explained everything. I appreciated it alot.I would recommend everyone to go in ask for him!! I know I will go back if I need anything. I give him a 10!! Thank you so much!!!!

Great place for taking care of you. Totally satisfied.

I was having issues with my phone and contacted technical support for a different issue, and included the desire for a new phone. The woman, with technical support, told me my phone was still under warranty, and I didnt have to spend the money getting a new phone, or doing the insurance claim. I would have to go through some troubleshooting, either over the phone or in a retail store..i decided to go to a retail store and get it done in store. Now, I dont mind waiting for good or even decent service, so initially the 30 minute wait didnt bother me. When a second employee showed up, he promptly asked what the issue was and for certain account information. He looked at my phone and said in its current state it wouldnt be covered under warranty, I responded with the cover is scratched, not the phone. He scoffed. Then he told me my phone isnt covered under warranty and if I wanted a new phone I would have to upgrade, which I was eligible for one. I told him what the technical support woman had told me, he said she and technical support were incorrect. Again with the pitch of a new phone, with an upgrade. I told him I would talk to technical support and get it figured out, and left.So, 30 minutes on the phone, three days later, my new phone came in today, because it was under warranty. Thanks Verizon technical support for being honest.

My iPhone was stolen and I wasn’t sure about what to do or what options I had. I came in to the store and was greeted by the Manager Ashley. She literally listened to my problems and went to high extremes to get them resolve and delivered excellent service to me. She’s very attentive and can multitask her butt off. She is very knowledgeable and thorough about all the products, fees, and plans. I can tell she is very passionate about what works best for me and other customers. Ashley didn’t make me feel rushed or pressured. I came in with several issues and left with none. So thankful to have meet her.

Ashley was a jewel. She went out of her way to make sure my bill was streamlined! She also answered every question!Although several people entered she greeted each of them professionally, and continued to provide me service until I was satisfied.I will return in the future...

I was dreading going to a Verizon store because my past experiences have been subpar but my phone was acting up and I had no choice. This was my first visit to the Green Oaks store and now it is my store of choice (even though there are other stores that are closer). From the minute I walked in to the minute I left, both Ashley and Hailey definitely made me feel like a valued customer! Ashley was able to solve my phone issues quickly and was even able to help save me money on my monthly bill by taking the time to review and help me choose the best plan for me. The store was very clean and bright and being greeted with smiles and a hello when I first walked in was a great way to feel welcomed. Great store, fantastic customer service!! I highly recommend this staff and location!!

Chris Herrera is absolutely amazing! My company is switching our phones and he was able to work miracles in getting me set up with all my information! It took some time but Chris was still providing great service with a smile! No one likes having to come get things fixed but Chris made this a great experience, even enjoyable if you can say so. :) Thanks Chris!!!

Joe was fabulous fixed my phone like a pro

Ashley Sanford was the nicest person, she helped me out with my problem I had with the SIM card. I went to another Verizon store (by parks mall) and they were no help plus very rude.. and Ashley Was just so helpful and wanted to do everything she could to help me and she did! Very awesome service!!

EXCELLENT!! Eric gave wonderful customer service. Thank you!

Alejandro, ask for him and you wont be disappointed! He is patient, informative and walks you through the programs and billing. He was very helpful. Kudos fo a great job! I highly recommend him!

I had a awesome experience with a very knowledgeable and helpful representative Ali.

What an experience I had here at this store. Erik was just exceptional. The customer service was great. They made the whole experience so pleasant and easy. The store was clean the service was great and I couldnt have asked for a better experience.

Brocke has been the most helpful, efficient, friendly wireless expert that I have worked with at my local store. She explains things clearly and is glad to clarify if needed. She is an excellent representative of your company.

I’ve been to this store twice this week, once to replace an iPhone that crashed and accessories and once to get technical help, transfer contacts, etc. Lee was patient, kind, soft spoken, calm and very good at helping me. He’s very knowledgeable and went the extra mike a number of times to help me. I’m grateful. It’s the first positive Verizon I’ve had.

Thankful for the help and attention to detail, great service

The two employees were very friendly and very helpful. They explained everything in detail. Had a great experience.

I love coming to this store. I always enjoy coming here. Erik was there to help us today and the service was excellent. I cannot say enough how great the customer service here. I will always come to this store. Everyone there always takes care of us always.

I thought the rep here was great and thoughtful.

Ray and Shea were my salesmen today and they treated us as VIP customers today. Each and every time I come to this store I am treated with the very best customer service and I feel as if they are looking out for my best interest. They always suggest things to help me in cost savings for my plan especially in these hard economic times. I appreciate everything they do for me and my family. I will never leave Verizon because of these guys and their great service.

Regardless of the money Verizons competitors spend on advertising, theyll never be Verizon. Ive been with this company for 16 years, ever since they combined Primeco, GTE and Bell Atlantic. Their Customer Service is superior to others. Whenever I have or have had an issue, it was taken care of immediately. The one and ONLY time my business line went down for 24 hours, I was given a $100 credit on my bill. I have coverage in places where people who have AT&T dont...same goes for other carriers. The only exception to this is when I am in canyons or surrounded by very high mountains. No signal can penetrate that.Verizons customer service is stellar, as I said before. Regardless of whether I have dealt with them on the phone, or in person, I have never been talked down to or treated as if I had no brain. I am always treated with respect and made to feel appreciated as a customer. I have often been contacted by other carriers who try to woo me away from Verizon. One day they will wise up and realize I am loyal to Verizon and always will be.The staff at the Green Oaks Boulevard location are amazing. They spent hours with us helping us to choose the right phones. They took care of the set up and answering all of our questions. They never lost their patience with us, and its not easy dealing with technically- challenged folks like us.When I read or hear people who complain about Verizon, my 1st thought is: have you looked in the mirror? Perhaps the problem is with you and not Verizon.

Sam is a wonderful asset for Verizon! She goes over and beyond just being an employee and in an world where customer service is pretty much extinct I cant even articulate all she did for me! My generation that did not grow up with computers and smart phones Sam was totally interested in me being able to do what I wanted to do!! She is over a10 as an employee and the whole Verizon experience was a 10!!!

Worst experience I have ever had with a cell company. Exactly why I tend to stay as far away from a Verizon authorized retailer as I can. Mickey said call or text him anytime with any questions. Good luck with that. He doesn’t answer his phone and his voice mail is full. One time I actually was able to contact him about a concern, he said he would call or text back and then nothing. I had to go all the way to the state fair to pin him down. When I got there he did nothing but offer excuses for not contacting me when he said he would. He also acted as if the entire issue I was having was my fault. In the end I decided to return the phone I had bought mainly because it wasn’t the upgrade we were led to believe we were getting and Mickey’s general attitude during the encounter. I asked about refunding the 70 dollar charge to my card from Verizon he said it was a Verizon non refundable upgrade fee and he couldn’t do anything about it. He said if I was unhappy with it I should dispute the charge with my bank. I later spoke to a manager at a corporate Verizon store who said that is absolute hogwash. He said the fee is fully refundable but the retailer gets penalized for refunding the fee so they are reluctant to work with Verizon to get it refunded. The company just needs to ask Verizon to generate a refund. Bottom line is I paid for an upgrade that I eventually had to return because it wasn’t what we asked for. That’s partly my fault. I should have double checked the item before we walked away.

Brandon was the best at getting us the phones we wanted and he was very patient and respectful! Great guy and we will def refer our family and friends to Verizon

Our sales rep Della, did an EXCELLENT job in getting our trade ins taken care of. We traded, two lg v20s for two LG G7s. I would recommend her for for anyone whos wants a knowlageable sales rep.. Great job Della!!!

Very efficient & knowledgeable to all of my needs. If he did not know he challenged himself to find out on the spot. Will use referrals to Bryan Smith in the near future.

Outstanding service! Jason Albarran was extremely knowledgeable and very professional, helping me with my new cell phone purchase. He advised me about the particulars of the phone, and went above and beyond to help me get my shipping materials for the trade-in by speaking to the department. He also helped me transfer my photos from my old phone. He was very patient and friendly, which is a big plus in customer service!

Brandon Benson is the best! He really made sure we had a phone we loved. I would highly recommend this store or any store hes in. He will definitely​ take care of you!

Got done exactly what I went for!

I worked with Devon and Ray. They were both very knowledgeable and very nice. I was able to get all my things switched and in a timely manner. Go in and see these guys theyre truly amazing!

Ashley is a great person to work with when purchasing a new phone. She takes time to make sure that you understand the phone and answers all of your questions. She is very professionally, friendly. Thanks

We made the switch from at&t today to Verizon. Erik was there to make the whole process so easy. We just absolutely love Verizon and this store. We will always come back to this store. The people in here are just so nice and wonderful. All of them.

Vin was very helpful and has great product knowledge. He assisted me in finding the best phone to meet my business needs instead of overselling me products I wouldnt need. I have been a Verizon customer for over a decade and its employees like Vin who will keep me as a Verizon customer for another 10 years..