They’ve always been crazy helpful here. And the manager Jay Is wonderful!

I have always had really wonderful experiences at this UPS location. All of the employees have been really helpful and kind. I highly recommend!

Had a miscommunication and shipped my tuxedo for our wedding to my home instead of where we were getting married. Was having issues getting it in time before we left and the staff rerouted the driver to get my tux before we left. Saved our wedding! Thanks!!

I’m one of those Amazon returns customers and I try my hardest to be “ready!!!” To go when I’m at the front of the line. Even though the Amazon prime app makes it clear that I can just show up with my cell phone codes and no boxes or bags, I think every UPS makes it feel like I’M the problem. This is the first location that, even though I needed to step aside for a second and call customer service because I accidentally chose Whole Foods for one of the 3-4 things I was returning, didn’t have the whole “huff” attitude.My favorite. I live closer to courthouse, if that says anything.

Parking at this location is bad. There is very limited street parking, so your best bet is to park in the parking garage ($5 for first hour) and walk to the store. Was very inconvenient when I was dropping off a large, heavy package. I now know to just avoid this location.

Ive relied on this UPS store for 3+ years -- responsive and reliable.

Show up at The UPS store with my package. Show them my Amazon App that give me the option to return to the UPS store for $7. She says yes, choose that option. And then after I’ve purchased the shipping, they tell me I have to pay $2.27 to print the UPS label on a plain piece of paper in black & white... why is THE UPS store incapable of printing their own labels?

I have been going here for years and the owner and employees have always been helpful and professional. My favorite UPS store!

Conveniently located, excellent customer service making handling business a breeze. Will keep using this location when needed.

Christine was INCREDIBLY helpful with multiple packages that had to be shipped out today. She was patience, had a great sense of humor and helped us since the moment walked in. Thank you again Christine for all of your assistance :)

Great service!! I really appreciate the people in this store.

Ive visited here several times to return packages and ship out a few things. Owner and employees have been helpful and knowledgeable at all times. Boxes, packing tapes, and envelopes can be purchased at the store. I’ve also seen several people using their mailbox service.

Came in with an amazon drop off & was greeted by very friendly employees. Spoke to Manny in regards to some printing that I needed done & he was able to answer all of my questions. Thank you UPS STORE BALLSTON. I highly recommend this store to anyone that is looking for a friendly atmosphere!

This store has amazing staff. I’m come all the time to see the wonderful staff at this location. Manny and Jennifer always make my family and I very special. I will always make this ups location my go to. Thanks so much manny and Jennifer for everything you do.

I went there to print a picture in color. The staff was very dismissive and not caring. First they printed in black and white. One of them seemed that wanted to help while the other I believe it was a Hispanic gentleman was very dismissive and just kept saying “oh we don’t that nothing we can do” clearly won’t be coming back and take my business to another UPS store

Very helpful. Very convenient place to get fingerprints taken right off of metro in Ballston.

So VERY glad I ended up here at Mr. Chois store this week. I had a rush print request and had no time to lose. This Store had none of the common network issues of the big office retailers, and came through for me when I needed it Most - all with a pleasant attitude! Thanks for saving my companys reputation and my sanity. - Northern Virginia Loan Signing

I just had the most awesome experience at this store! Very helpful young man who assisted me in packing my textbook and shipping it out. I definitely recommend coming to this location for your shipping needs!

Excellent and efficient service. had to mail books and some bulky items midway through trip and this was closest mailing place to hotel. the guy at the counter was fast and took care of boxing and mailing in few minutes. had e- confirmation minutes from leaving store.

Great service from the two nice ladies working there yesterday. Updated my destination info for my package after I had to make a correction. Called me back with the new tracking number. Thanks!

Great customer service. We use them all the time for complex international shipments and they have been great.

My experience there was amazing I worked with Sharna who had great customer service I will continue to go there for all my shipping needs and the other associate there was also kind and friendly she was helpful as well

The owner of the store Jay was very understanding and listen to us to follow the direction on how we needed to notarized our documents

I was just looking up their hours and was shocked by the number of negative reviews. I work nearby and have used the place every now and again for the last few years. Ive had absolutely no issues, not even once, and more than a few times theyve gone out of their way to be helpful.Just thought Id try to help balance out the reviews.

I have used this store now for just over 10 years. For the most part, it has been a pretty good experience. Other than the fact that they are not a 24 access store, I cannot think of much to complain about. Occasionally, my stuff will end up at the National Science Foundation when there is a new UPS, Fedex, or USPS worker. I have received every package that has been delivered over all those year. It is of note that there is a new owner now. He is redoing all the paperwork now. I dont have a problem with him complying with current law. So i dont have a problem with it. When I first signed up, there was only a requirement for a single form of ID. Now 2 forms of ID are required.I guess the only thing that really bothers me is the cost of the box. They are not cheap by any means.To be clear, I have not really used any services other than the PO Box itself so I cannot speak to those.

While I usually don’t have a problem here, today’s employee showed zero ounce of friendliness. Hope I am lucky enough not to encounter her again during her shift.

`Very convenient and easy even during the rush time they are available.

I had an awesome experience working with manny and sharna they were very helpful with my needs I’m really behind on this new amazon program and they answered all my questions to help me better understand

Jennifer is amazing! Great customer service and quick transaction! Thanks Jennifer/UPS Ballston, Ill be back!

I came here because my printer was broken and it was one of the closest places to get things done. I needed to print a mailing label off my thumb drive to return something to Amazon. The guy pointed me to their computer and CPU so I could upload it. It didnt open because it didnt have the right software. So, I went to my e-mail to find the same document and was able to print out 2 pages. When I went to pay, I was told Id spent 15 minutes on the computer and with the two pages it cost $5!! I told him I didnt spend that much time on the computer. If I came anywhere near that amount of time it was because their equipment was old, slow, and not updated with recent software. The other point is, they never told me I was going to be charged to use the equipment or that I was being timed. I normally go to Kinkos where they dont charge for time to plug in USB and find a document. Youre only charged for the printed pages.Out of curiosity I inquired about sending the package via UPS to Amazon (KY) and he quoted me over $20 bucks!! I was told by Amazon it would not cost more than $6.83 by USPS.Im not faulting the guys who work in there for the prices. However, the business practice in this shop stinks and I dont ever plan on using UPS again.

Today, Manny Adams, the assistant Manager of UPS at 4201 Wilson Boulevard gave me all soultions with kind attention and patinet to send my document overseas. Thank you !!!! Excellent

Friendly and helpful staff! Went in looking to send a backpack filled with camping gear as a donation to Gear Forward and they made sure it was packed and shipped in the right sized box.

They charged me twice and they didnt send the tracking number. Staff seemed careless and they only care about money. Also they charged 60 dollars for sending one piece of paper out of the united state.

GREAT experience. Thank you KEN for getting my sax shipped off to Iowa for repair. KEN = The Man. Ill be telling my colleagues at work to use the store. Thank you much.

Just tried the store again after swearing I wouldnt. Should have gone with that impression. Last time I explicitly requested a package be sent by UPS. Instead, it was sent by FedEx, delivered to the wrong address, and after arguing with FedEx that it hadnt been delivered (the person who delivered it claimed there was no porch, while the address to which it was sent has a very large enclosed front porch), the only saving grace was that whoever received it took it to the USPS. The mailman kindly delivered it to the correct address without any additional charge.Have just sent baby gifts to my cousin for a shower. Even after asking if they could read the email address in order to send the tracking number and having it confirmed, they sent the information to the wrong address. When I asked if they could resend it, they said no, that would void the entire transaction and the package had already been picked up. I received the tracking number by phone and UPS has no record of it. I am assuming that my gifts are completely gone.I cant recommend using the services of this store. I know that I never will again.

It is a wonderful experience with this store. My mother in law got scam and she sent a large amount of cash to a scammer in Florida. The owner/manager (Mr. Jay Choi) of this store woke up early the next morning call UPS to intercept the package (it was already there in Florida ready for the scammer to pick up). The UPS in Florida intercepted the cash package and returned to this store. My mother in law came in to get her package. Thank you very much for your help.

I tried to ship a package from the UPS Ballston location. The employee demanded to know what was being shipped in the package. When I refused, he replied that asking customers to provide this information was common practice. I disagreed - as did a nearby competitor, who were happy to ship my package without subjecting me to any invasive questioning. I will not return to this location and suggest that others find nearby alternatives as well.

Simple visit to mail some papers. The lady that served me was professional and courteous.

The employees there are all amazing to work with there always so helping

They lost my Amazon return within the store and refused to help. Gave me a 1-800 number to call. Called the 1-800 number and they said to go back to the store - there was nothing UPS could do until the package left the store. Went back to the Ballston store and they refused to help any further, that Amazon is responsible (???). Will never go back again.

First gave a 1 star for bad customer service, but was contacted by the owner and he is now aware of the situation. Upgrading the rating, due to the fast response and guarantee of better service in the future.

I have to say that I am shocked to read the other reviews. This was my first time using this store, so perhaps the players have changed. When I called to ask a number of questions, Rick, the store manager, couldnt have been more help helpful or patient (and I was using a prepaid label). Then, when i got to the store, they (Rick and David) could tell that I was rushing and a bit flustered so they really helped me to get my package together so that i wouldnt miss the last pick up. They were very helpful and friendly and we had a nice chat. Any time i am in the area, i will be sure to use that store when the need arises.

$36 to send an envelope on 3 day shipping??? You have got to be kidding me.

Went in today to return a package to a client. Had the clients account number since they were covering shipping costs. Have done this many times before at a different location but just happened to be close by to this location so I figured I would stop in and save myself some time. Not only were they unable to help me, they explained to me that this was not possible which I know is not true, but they were extremely rude with their explanation. I had multiple boxes I was trying to send and had to make multiple trips back to the car. He offered to help but I declined, I just wanted to leave and go to my normal location. As I was carrying some of the boxes out to my car, he chose to ignore my declination and literally threw the rest of my boxes out the door. I will never step foot in this location again and am appalled that UPS would employ such low class individuals

I thought the two gentlemen working in this brisk Sunday morning were polite, helpful, and efficient. Great place!

This is the worst UPS store I even been. Staff is rude and only care about money. Should read reviews before go. They want charge me $5 for using a small chunk of their tape.Go some other UPS please

Great experience. Friendly, helpful, and fast

DAVE is excellent, he truly makes the UPS Ballston an exceptional experience. Alot of people can do the job, but not everyone has a wonderful personality, patient, and knowledgeable.

Good company good nice people.

The lady at the counter started out as being nice but charged me for a package that was wrongly labelled, THANKS TO HER! She DISTINCTLY told me how it ought to be labelled but then said it was done wrong and insisted that the way i labelled it couldnt POSSIBLY have come from her! Oh no, she does not make any mistakes (and 2 freiking seconds ago she said the EXACT opposite). Heres the worst part: I was charged for the wrongly labelled package! I did think about giving her my 2 cents but decided not to. You dont do that to your customers, not unless you really dont want the business. I dont care if i have to drive to a USPS store or another UPS store further off, ill do it.This store sucks!

Oh my, Ive never experienced such a bad cold customer service like Ive been through with the guy here. I came here three times, everytime I came I met the same guy. He is tall, above 6 feet 2 tall, calcasian. Everytime I came in the store, he is cold, I said hi to him but he never said hi back to me. When he said the price of the overnight mail costs about $80, Ive took my mail back because it is just a small letter costs me $80, it doesnt make sense to me. I took it back and said lets me think about it. He gave me an attitude. He always had attitude. I dont think he is a nice person at all. He doesnt deserve a job at the front door that greeting people. Im scared everytime I walked in the office because of him. I have no clue why he was hired there at the first place and nobody said anything to him to change the attitude.

Terrible customer service. Avoid at all costs.

As it has happened like some other comments customer service is the worst here. I needed it to drop off this prepaid shipping package. The dude asked me for 1 dollar to tape a small box. Even though its not big but come on a dollar just to tape a small box? What kind of customer service is that?

I was in a tearing hurry and they took care of my shipping in RECORD time.

New ownership and fantastic service!

Great location and hours