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Mountain Marble & Granite
91 Thompson St, Asheville, NC 28803, United States
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Mountain Marble & Granite

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Ha
Review №1

The whole team at Mountain Marble was wonderful to work with. We started our project with phone calls and visits to 3-4 countertop dealers, but quickly decided Mountain Marble was where wed do business. Working with Hank or Jeremy didnt feel transactional as it did at many other shops- we felt that we were being given advice from a friend. In the end, we had a couple change orders mid process, and Hank was able to come up with creative solutions. Every interaction with staff here, from the owner, to sales, templating, installation, and the cutting floor was positive. Shout outs to Dwayne, Jeremy, Karl, and Hank for job well done.

De
Review №2

We used Hank and Mountain Marble to renovate our first mountain home 15 years ago in Waynesville. They were so professional when we started our new renovation this year we did not hesitate to start the process with Mountain Marble. You might be able to find cheaper granite and marble but you want find a more professional crew to work with. Thank you Jeremy, Karl, and Ana for all your help.Deborah and Dan

St
Review №3

Im so glad I went to Mountain Marble for my new countertops. From my initial visit where I was shown and explained all my options, to helping me make the selection that was best for me, to the installation, and then to their returning to dot the is, my experience was positive in every way.

Ce
Review №4

We recently replaced our kitchen countertops with granite from Mountain Marble & Granite. Every step of the process was handled very professionally, from picking out our slab to final installation. Hank Strauss, the owner, supplied us with an estimate from a rough sketch. After our approval, everyone from the person making final measurements to the installers, completed their part seamlessly. We were even given a photo layout for approval so we could see the way the actual cutting would look and give our feedback before any cutting was done. Mountain Marble & Granite has the most unique slabs of stone to pick from and experienced personnel to make sure their customers are pleased with the results.

Sh
Review №5

I highly recommend Mountain Marble for their craftsmanship, professionalism, responsiveness, excellent communication, and incredible stone inventory. They installed quartzite kitchen countertops, an island, and a large bathroom vanity in my new construction home. The stone is exquisite! I actually cried (in joy) the first time I viewed the countertops, I was so happy with their work. The quality of work this company provided exceeded my expectations, as did their warmth and responsiveness in communications. Thank you, Mountain Marble!

Cr
Review №6

We are very satisfied with all aspects of the work done by Mountain Marble: sales, product options, scheduling, communication, and follow-up. We definitely plan to call them for our next project.

He
Review №7

Mountain Marble replaced my tired granite kitchen counters and island with fabulous new Cambria quartz. They did a great job all the way from initial measurements to installation. Communication was excellent. Timeline very reasonable. Highly recommend!

Gr
Review №8

We used Mountain Marble and Granite for a kitchen remodel. The quality of their installation was top notch and the selection of granite to choose from included lots of very unique stones you will not find everywhere. But the thing that made them really stand out was the communication. Hank the owner was very responsive, as was the project manager and fabricator. We would highly recommend their services

Er
Review №9

I decided Mountain Marble was the place to go after a neighbor showed me the work a big box retailer had done with his counters. The experience was excellent from start to finish. We shopped the yard on our own due to Covid, and then ordered one stone from the yard, and one off of sample. Hank kept it all going for as and Karl did fastidious measurements to make sure all was correct.There was a minor issue on install, but it was promptly corrected. I am using them again for a small job!

An
Review №10

Great experience working with Wesley to find the best countertop for our new bathhouae facility Bada Bastu. Karl was our installer and did a great job.

Ma
Review №11

Mountain Marble & Granite did an outstanding job on our new counter top project. Hank really knows his stuff, and was invaluable in guiding us through the process. The selection of marble and granite in their inventory is impressive, and we are thrilled with our installed selections. The installer, James Goodman, was kind and professional during the installation process. We could not be happier with his crews work. We recommend Mountain Marble & Granite without equivocation.

Cl
Review №12

This is our second go round with Hank and his crew at Mountain Marble. Both situations we have been more than pleased with all steps of the process. Our counters are beautiful! Thank you!

Co
Review №13

The folks at Mountain Marble were courteous, prompt, and did excellent work. My new countertops are exactly what I wished for. I am very satisfied both with the work performed and with the product that was installed. I highly recommend Mountain Marble for quartz countertops. I would not hesitate to use this company again.

Lu
Review №14

Excellent and highly detailed customer service. We are very appreciative of the perfect fit and finish on the edges, so much attention to detail on how each piece needed to be cut/trimmed to look and function best. They really care about the quality of their work and communication with you.

Ma
Review №15

What an amazing production and sales team! Wesley Morrow handled my order with the utmost professionalism! My marble counters look better than expected. So very happy. And would recommend Mountain Marble anytime. And in fact I already recommended them to my friends!

Sa
Review №16

The owner Hank is a man of his word and worked with us to make a difficult situation right. That means a lot in this day and age, especially in construction/remodel when you are investing so much. Also, the countertops look gorgeous.

El
Review №17

I have used Mountain Marble & Granite for 3 different remodeling projects at my house over the past 3 years, and I am very pleased with their work. In fact, for the last project, I decided to be a smart consumer and also checked with some of the competitors to get a price/product comparison. After going to 3 other competitors, Mountain Marble & Granite won out in every way: with customer service, quality of product and installation, responsiveness, and - yes - even price! We were pleased with every aspect of Mountain Marble & Granite and everyone we dealt with along the way: from Jeremy in sales, to Karl who came out to take measurements, Dwayne who did the scheduling, and Lewis, Kent and Max who did the installation. They were ALL professional, friendly, and took the time to do it right. They also spoke highly of their boss, owner Hank Strauss, who has run the company for many years and seems quite supportive to his employees - that means a lot to me to support a local business who treats their employees and their customers with such fine care. I also cant say enough about the guys in the back of the warehouse who cut the stone (I wish I knew all of their names to credit them here). We were allowed to watch the process of their cutting the stone, and it was amazing. The fine product that is throughout my house (the master bath vanity, the fireplace surround, and the kitchen counter) are superb. The expert mitering is amazing as they matched the stone with every turn and the mitered seams disappear! Beautiful work. I will never go anywhere else and give Mountain Marble & Granite my highest recommendations.

An
Review №18

We had an excellent experience with Jeremy. Customer service and knowledge was great for our extensive remodel using quartz countertops throughout the house. Prices were good, installation was great, finishing was good and we would highly recommend.

Je
Review №19

A total waste of time. We came in near their closing hour, and were pushed away. An added gift was when the employee advised us they wouldnt fabricate anything less than a $1600.00 project.

Br
Review №20

Im a builder here in WNC and have been getting lots of calls for kitchens and bathrooms lately. I send all my customers to Mountain Marble. Wesleys customer service is top notch and the guys in the field and shop are great to work with as well. They have great follow up and even though they are busy they take time to make sure the job is done right.

Su
Review №21

Perfectly cut and beautifully installed granite counter top. Love it!

Re
Review №22

Mountain Marble and Granite did an amazing job on my kitchen.. The installers were quick and thorough and very professional. The quality of the work is impeccable as well. I had a time frame which they promised and delivered. I love my kitchen! I would recommend Mountain Marble and Granite. Absolutely awesome.

Jo
Review №23

Mountain marble and granite was recommended by our cabinet company Forest Mill right next door they sent our plans over to Wesley and after picking out the granite their were no more decisions.We had visited two other granite companies and none could compare to Wesley in sales and the “Rock” in the shop and the installation crew.We highly recommend Mountain Marble and Granite.

Kr
Review №24

Just had yet ANOTHER productive & supportive meeting with Wesley assisting myself and a design client. I have worked with MM&G for years and always receive stellar service from this team at their beautiful and organized showroom. Hank, Karl, Dwayne, Anna and Wesley go above and beyond to exceed expectations each time.

Ha
Review №25

Mountain Marble did a phenomenal job with our new countertops. They are stunning. Hank walked us through the process and took the time to explain our options regarding the choice of stone available. It was a straight forward and pressure free experience. We highly recommend working with Hank and his team - you will not be disappointed!

Ro
Review №26

Overall, our experience was excellent. There was a little miscommunication and delay regarding when the measurements for the template would be taken. Before and after that the customer service was excellent. Selection pf countertops was amazing. Installation went very smoothly and the finished product looks great. Installers were professional and helpful. Except as noted above, project was on time as promised. Finished April, 2018.

Dr
Review №27

Mountain Marble and Granite did a fine job on our kitchen project. We purchased our granite from them. I was most impressed with their willingness to work to make the entire project a success. We experienced a small issue with our material and Mountain Marble worked to make all of the project complete.I recommend that if you are in the market for any type of stone products that you consider Mountain Marble.

Li
Review №28

The whole team at Mountain Marble is amazing! Every bit of the process has been easy and well communicated. They are all top notch professionals and a joy to work with. I highly recommend this place!

Ch
Review №29

Extremely impressed with their entire staff, the quality of their materials and the fact that they truly care about their customers and overall client satisfaction. I truly feel as though they went above and beyond to ensure we had an excellent experience and they absolutely helped give us our dream kitchen! We worked with many different people throughout the entire process, all of which were extremely knowledgeable in their specialty. I would strongly recommend them to anyone without hesitation!

Ka
Review №30

I own an interior design studio, Shelter Collective, and working with Mountain Marble has been one of the best professional experiences Ive had in Asheville. Wesley makes the process of choosing stone so breezy, especially because he is so knowledgable. Carl does a perfect job measuring, and Ronnie and his team installs perfectly. Looking forward to working with MM on all of our residential projects.

Di
Review №31

Working with Mountain Mable was seamless from start to finish....and we visited at least six other companies before selecting them. From sales to installation, the team was friendly, efficient and very accommodating. And the outcome, wow! I recommend them without hesitation.

Je
Review №32

Sales help, measuring, fabrication, and installation of quartz counters was flawless. Every single person involved was so very good at what they do. I really appreciate their expertise and professionalism and could hardly be happier with the result. I went to several places and am really glad to have gone with Mountain Marble and Granite.

El
Review №33

We were extremely pleased with the process during which we replaced our counter tops in the kitchen and one bathroom as well as adding a surround to a new gas fireplace. The employees were professional from the moment we met the salesman to the completion of the installation of the products. We will use this company again if the need arises.

Er
Review №34

Did a kitchen renovation and decided to replace the existing granite. New to the area, I looked at several local granite outfits and ultimately selected Mountain Marble & Granite. Pricing was very competitive and service was exceptional - from the initial contact with the sales team all the way through the process of templating, fabrication, and installation. We had one minor issue with the granite during install (which was my fault) and they went out of their way to get the issue resolved. First class outfit and highly recommend them.

Ma
Review №35

My contractor recommended I go to Mountain Marble but I hesitated because I wanted quartz not granite. After looking else where and finding nothing I liked, and my contractor assuring me they had quartz, I went. They do have a large selection of quartz but, in the end, I fell in love with a piece of granite. I think they have a stone for every taste. Everyone we dealt with, sales, template maker, cutters, installers and the office manager, where very friendly, knowledgeable, and professional. I sincerely recommend Mountain Marble for quartz and granite.

Gr
Review №36

If youre looking for marble or granite, look no further. These guys have a great selection from which to choose, and they make the buying experience fun. Ive purchased granite from Hank and his team for many different projects over the past few years, and plan on continuing to do so in the years to come. Great job, guys!!

Ba
Review №37

My husband and I had a wonderful experience with Hank at Mountain Marble. He had some very unique and beautiful granite choices, and we are thrilled with everything that we chose! We did our kitchen, four baths, and our laundry room, and we love every one of them.

Do
Review №38

Mountain Marble recently completed a kitchen countertop project for us. They were very professional. The quality of their work was outstanding. They handled our small project with the same care and attention to detail as they would on a much larger project. I would highly recommend Mountain Marble and Granite.

Er
Review №39

I am a smaller project home repairs renovation specialist. Hank has always helped me out with remnants for special details on creative artistic projects, adding a nice highlight. Recently I had the opportunity to do a kitchen counter replacement on existing cabinets. Karl came out and measured,Wesley worked with my clients to find just the right piece of granite and showing them what sections of the slab would be used.Install day, the two gentlemen arrived on time, set both counters they fit flawlessly. They were pleasant and humorous yet informative giving some great advice on how to deal with a difficult sink install, which Karl had accounted for by setting the sink opening back as far back as possible. This could have turned out to be a disaster, but all details were attended to including beautifully matching the pattern in the back splash and counter surface. Kudos to the whole Team.

Pa
Review №40

Dawn, Tracy, Karl, Lewis, Hank, and Chris were all a pleasure to work with! The entire team was timely, responsive, and provided excellent craftsmanship. I even appreciated the ease of conversation and appreciated spending time with them! Thank you to Mountain Marble & Granite for a high-quality granite countertop and great customer service.

Gm
Review №41

These people know way too much about marble and stone in general. Theyre work is amazing and they really care making a good lasting impresion.

ve
Review №42

Asked for a quote last week. They even asked for schematics which I provided via email right after I got off the phone with Wesley. Over a week later I get an email stating ill be out of the office the rest of today ill be back Monday. Way to lose a $10,000 sale. I went with your competitor since you failed to provide a quote or follow up as promised.

Ch
Review №43

Over the summer, we used Mountain Marble for our new kitchen countertops. Everyone there was so helpful and kind right from the start. Ana was the sales person who helped us, and she took so much time to answer our questions and concerns and guide us through the process. She definitely went above and beyond when it came to helping us find the perfect slab of granite for our kitchen. When it came time for the measuring and the installation, everyone showed up on time and got the work done quickly. There was one small issue during installation with the way a piece of the backsplash had been cut, but the installers noticed that it wasnt perfect and insisted on having the piece re-cut so that everything turned out as beautifully as possible. I really appreciate all that the entire team did to ensure that our new counters were perfect. I truly couldnt be happier and I look forward to using them again in the future.

Th
Review №44

I was treated like garbage by Wesley today. My need for a measly little vanity top was so beneath his time. He pawned me off on another company as if I was an annoyance to him. When I asked if I could see their remnant selection he quickly and rudely escorted me out the side door and said just go look back there and slammed the door. Bad business by a bad employee. Really, really bad. Inhospitable and rude. When I sent an email to Hank, his response was quick but curt and clearly dismissive because of the high reviews. Someday all of the business boom in Asheville will slow and this type of company will wonder why the phone isn’t ringing.

Ro
Review №45

Beautiful showroom, gorgeous material and very friendly staff.

Sc
Review №46

We are extremely pleased with the work that Mountain Marble did for us. The counter tops look amazing and we could not have asked for a better finished product. All of the staff that we encountered were polite and willing to answer any questions that we had.With that being said, there is some room for improvement with the communication we received. When we received our first quote on May 9, 2017, we were told it would be about 7-8 weeks before the final product would be installed. The final product was installed on July 28, 2017, which is closer to 12 weeks. When Karl came to the house to do the template/measurement, June 26, 2017, he informed me that the fabrication guys would not put us on the schedule until they had the sink and faucet in hand. This information had not been told to us previously and we could have easily had a sink and faucet picked out in the time frame between, May 9 and June 26. When I ordered my sink and faucet, I directed that they be delivered directly to Mountain Marble. I was never informed that they were actually received at Mountain Marble until I actually checked on them. On Monday, July 10, 2017, we met with Dwayne to pick out the piece of the slab that we wanted used for our counter top. I found it extremely disrespectful and unprofessional that as we go outside to look at the slab, Dwayne lights up a cigarette. Sure, Dwayne can do what he wants, but should he be smoking a cigarette in front of customers that are giving his business $4,000.00 for the project? The fabrication team also took it upon themselves to assume we would not be using the base plate with the faucet. Call me naive, but this is the first time I have ever had a counter top and sink installed in a house that I own and purchased with my own money and I simply thought the faucet would be installed as it was shown on the box, with the face plate. When the counter top was installed and I tried fitting the faucet fixtures with the base plate I immediately panicked that it didnt fit and contacted Dwayne immediately. He was very quick to call me back and put me at ease that most people do not want the base plate and that was just what he assumed. Luckily he assumed correctly, because the base plate would have covered more of our beautiful counter top. A little communication beforehand would have alleviated my concerns there. I will say that of the 4 businesses we visited before we settled on Mountain Marble, that Mountain Marble by far provided greater customer service than any of the others. Im just not used to spending that type of money and felt as if all of my opinions should be voiced.

Sh
Review №47

Expert counseling, advice, skill and attention to detail. Fabulous 3 thick marble kitchen island top!

Cr
Review №48

Excellent Job, delivered as quoted, timely and very Professional. Thanks You Guys! A+++

Ad
Review №49

Excellent sales and installation team. We could not be happier with the way our kitchen turned out.

Mi
Review №50

Im a licensed GC in Asheville NC. Mountain Marble did a professional countertop sale and installation. Ill happily hire them again, and send customers to them. They had a GREAT selection, and installed it cleanly and skillfully, right when they said they would. The only hitch was having to wait about a month, but they were totally clear about that up front and still nailed the install date right on time, at the price they promised. Theyre just really busy - probably because theyre good.

Mi
Review №51

Wesley Morrow is our hero ! We just rennovated a 12 year old kitchen having kept the original quarter sawn oak cabinets and moss green ctr island. We wanted to find a granite that incorporated both colors....not easy as the trend now is white and forms of white. Finding nice Carnaval granite, the color combo we needed was difficult. We found it at Mntn Marble having checked all other sources in Asheville surrounding area. It was close but not quite it. Wesley offered to look around and within one day, he found the perfect Carnaval granite, brought it in for approval and we are more than thrilled with the results. Wesley totally took care of us, was always available and communicates promptly. The measuring process is detailed, took over 2 hrs and the suggestions for special cuts by Karl were perfection. The install was tricky, but the team of 5 executed it brilliantly and no damage to exisiting floor/cabinets etc. We highly recommend Mountain Marble & Granite and work with Wesley Morrow, our new best friend !

Gr
Review №52

Great experience with sales, scheduling and installation. highly recommended,

je
Review №53

Beautiful marinace countertop which was professionally installed and is now the envy of our neighbors!

Ma
Review №54

We went to Mountain Marble for granite replacement countertops for our kitchen. Every step of the process went off perfectly, without a hitch. We dealt with Hank Strauss (the President) for planning and estimating the job, selecting the stone, and negotiating the final price. Karl Stottlemeyer came to our home to do the templating using the digital templating machine -- a GREAT convenience, as it did not require removal of the old counntertops, so we had our full kitchen during the four-week wait for the granite to be fabricated. We also dealt with Duane (the shop foreman) regarding a design change after we had placed our order, and then with the installers when the countertops were delivered. EVERYONE that we dealt with at mountain Marble was friendly, professional, attentive, and responsive to our needs. The fabrication work was planned and executed perfectly; the installation work went off without a single glitch and was done in less than three hours. Most importantly, our new countertops are beautiful and we are fully satisfied. We would recommend Mountain Marble without qualification to anyone.

Le
Review №55

Fantastic Marble and Granite in all of Asheville! Fantastic pricing and very, very knowledgable! The owner has been in the industry for over 30 years and that means alot to me! Great professional service. I would highly recomend them!

Do
Review №56

Very thorough, friendly, know their product.

ma
Review №57

Extremely professional, did an amazing job on my kitchen

Information
10 Photos
57 Comments
4.7 Rating
  • Address:91 Thompson St, Asheville, NC 28803, United States
  • Site:http://mountainmarble.com/
  • Phone:+1 828-225-0001
Categories
  • Granite supplier
  • Natural stone supplier
  • Marble supplier
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