I hadn’t been here in a long long while because of a rude employee. Currently they have very professional staff. However every time I buy Verizon accessories, they stop working. I bought a fast charge cable. Which is over $30.00. It stopped charging less than two weeks. Went back to exchange it. Staff was super busy. I got an exchange, but it wasn’t done properly. The second one died too. But since it wasn’t exchanged properly I couldn’t get a third one. So I’m out $30 and a cable. I usually go to Verizon “ authorized “ dealers instead of the one here because of past issues.

No staffing, long wait. You better make sure you dedicate at list 4 hours to be seen and helped. Also after waiting 2 weeks for new phone to arrive, went to this location had the exact same salesperson who helped with ordering the phone, to trade in old device. Turns out the sales person misquoted the amount we were able to receive for the old device, and even though we had a written quote for what we were going to receive, and after 3 discussions with his store manager (who never came out of the back to address this issue in person) they were unable to fulfill the promise made at initial point of sale. Sad to say I will be abandoning 15+ years of service with Verizon and taking my families business elsewhere. Just shows that Verizon does not care about customer service.

These guys were great with helping my husband and I change our phone plan over to theirs. Very patient with all of our questions and didnt even try to upsell us which is MUCH appreciated. They cant help how much Verizon chargers for customers so I wont complain about the expense of it. But the staff were delightful despite being pretty busy!

Sales rep messed our account up so bad, we’ve lost all promotional credits for nothing. They don’t know what they’re doing. I suggest managing your account online. Wasted day and hours on the phone with Verizon. Never had any problems until I went into this store.

Least helpful store ever. Verizon has really taken a nosedive.

I went in to upgrade my phone and worked with Sarah. She did an excellent job answering all my questions and made sure I got everything I needed and even spent extra time to get me the best deals they had to offer. I highly recommend this location and will be going back for any future phone purchases!

Daniel was so helpful and very patient with me and all of my questions.

Not worth going into the store anymore. They only offer you deals on the ultra expensive phones and they wont transfer data to the new phone anymore. You have to do it yourself. What happened to customer service?

The best service Verizon 5G UWB come Rochester Michigan I would love to get a special discount 😀Thanks for the best ever Phone company ever....Verizon Samsung Galaxy S 20 5G UW Mark Taylor ❤😀

Best store and service out of all the Verizon stores. They go out of their way to help you. They are not pushy. Thank you to the workers!!

Had a very awesome experience at the store the associates are very pleasant and professional I think I found my new Verizon store to come to

I cant Vouch for any of the other employees. But stay away from Jack W. I was switching back to Verizon from Xfinity Mobile after being a Verizon Wireless customer for 16 years. After 5 days and over 14 hours on the phone with customer service.. I finally have an activated phone. Not only did he lie to me about questions I had about my plan, He set up my account incorrectly which caused issues with my old carrier and getting my new device activated. VERY IRRITATED. And of course theres nothing Verizon wireless will do to make the situation right.

This store, albeit new, doesn’t have very good service and selections. Here’s my experience. My father and I needed to go in, hoping to buy a new phone, we walked in, and found no one. No hi, hello, how may I help you. A completely, empty, store. Now when I say that, what I mean is, no customers, no staff, no videos, no sign saying the staff will be back. Just empty. After about 5-10 min, some staff (2 persons) come out to greet us. It took a long time to find out if they had a phone cord, we also needed one of those, just to find out that it was 40$! I’m not saying it’s a terrible store, but if you want to be in and out quick I recommend something Else, as the staff we dealt with were not very helpful and even told us to go to a different store if the price was too high. Now, I don’t want to hurt a store, my family owns a business, and a lot of people focus only on the negative. Here’s what I liked, there was a good amount of new phones to find and look at. It was very clean, and organized. They had enough chairs to be comfortable for a group of people, and although the staff do have to call other offices for some things, their very apologetic and nice people. Based on that, I would give it a 6/10 and would recommend for people who already know what they want and are prepared to wait.

Was fast and friendly. Purchased new phone online and pick up went flawless.

Excellent. Prompt, polite, anxious to help. Quite the contrast from trying to get issue resolved with the various chats. Trying to speak to a real person is a joke when contacting Verizon by phone. Store was excellent.

Worst experience ever. Waited half an hour and got no help. They asked me a few times and then not again for help. Terrible. NEVER go there again!!!

Good service. Had to wait outside, then placed on a que, then brought inside. Went fast.

The rep joe was absolutely the worst example of Verizon I have encountered in my 10+ years of service. He was extremely rude and was trying to say Verizon forced bundles to accounts that resulted in unnecessary charges for hotspots and higher plans. joe was the worst rep I have seen. Please re-evaluate.

Great to be back from the T-Mobile quagmire

Very informative about the account. Staff was very pleasant and helpful.

Knowledgeable and friendly staff. Store is very clean and short wait time.

I ordered a phone online for same day pick up. Got there as they locked the door and they refused to help me despite it being an emergency. Zero compassion. I have only been a customer through verizon for 2 mos but I’m already sorely disappointed in the poor service and horribly functioning website.

How about disagree with 3.8. Im just a 62 year old with a stroke wobble who bought a phone the previous day it didnt work all night because it was mistakenly thought that Id be going home to wifi.I had a phone all evning but no data,, no web browser,, no progress downloading anything so when i get there saturday in sweatpants not being an attractive milinialwho has previously bought his phone, is less desirable and told that Id have to leave when the customers began rolling in.

Dustin gives top notch service, he went above an beyond to make sure we got what we came in for. When we came in last week the store was extremely busy, everyone came in right when they opened, including us. But Dustin checked everyone in the second they came through that day. With a smile on his face, he assured that everyone would be taking care of. Dustin even recommended that people use the website or app to get their process or order started before it was their turn. And that’s exactly what I did and before you know it Dustin called my name and he took care of everything!!If you go here, ask for Dustin-Jae

Walked into Verizon pretty frustrated with some billing inconsistencies and had the luck of working with Jessica today. When all was said and done, everything was explained, ironed out and some tweaks were made so our bill wasnt changing as much each month. All in all, today was a pretty good visit and we left pretty happy.

Did not have phones in stock. Problem with there keisok and payment problems. What a mess.

Really great customer service here. Though sometimes you could wait awhile but I wouldnt go anywhere else. They dont rush you and they take their time helping you whether you are buying a phone or getting service. They always help me in every way they can. Sometimes it is better coming in to your local corporate store to get the extra help instead of calling customer service. All Verizon rep are very knowledgeable. This is my Verizon store!! Love em!!

Very good group of people very helpfull

Both the manager and the salesman (Scott) were pleasant and not pushy. One of the best Verizon corporate store experiences I have ever hadThank you

Terrable place to go if you need a new phone.They force you into an insane contract for it. They dont provide cheep cell service for single people. They forced me into a very costly bill three times as much as one phone line should cost. Only went here to get a new phone but was forced into a way to high cost contract. Would have been better off leasing from best buy and getting the 30$ service activation cards. They set you up with an outrageous bill then you cant change it unless you call customer service and sell your phone back or pay it off. Wish I would have seen all this coming or done more thinking before accepting any offer from them. Im canceling all my services and paying off my phone as soon as possible. The agents were nice but this place is unreasonable with their contracts and policies and they dont provide much customer services.

Before I switch over i was with Verizon and my bill was so much money it was like paying a car payment and it was go up 20$ every month

Dedicated to Ashley general manager at Verizon Auburn Hills. In the past the customer service was top notch. Lately however, this is no longer a priority. We had a screen protector installed on a smart watch, which they did sideways, believe it or not. They tried to fix it but it bubbled everywhere 30 minutes later. We were actually at best buy when it bubbled found a new screen protector, called the verizon store spoke to Ashley asked if they had that model, they said they were out of stock so we bought it at best buy. Went back to Verizon to get a refund due to faulty install. They told us they would not refund only store credit, after we argued they were at fault and we had to purchase one from a different store they refunded the money but told us they wouldnt install the one from best buy. So we sat down to install it ourselves. One of the employees saw us struggling and offered to help saying they usually carry that brand but were out of stock so he would install it. As he was about to put the glass on the General Manager Ashley told him to stop because she told me they wouldnt install it because we bought it from Best Buy. He said were out of them I dont mind helping them and she told him no, and we do have them. My wife told her we specifically called and asked if they had them and she told us no. Is he accused her of lying, I unfortunately lost my cool at that point and had had 1 choice word for her and she told me to leave I told her I wouldnt until you finish the screen protector she called the police so I left very embarrassed. And angry. I will currently trying to decide if I should take our business plan to sprint. Thank you in advance Ashley if I find a better deal.

There were a loyalties discount plan Ive lost it been there over 6 years now way to replace leaving going somewhere else

A little sad trip to Verizon. We found the selection of phones lacking in the store. We could look at the high-end premium phones, but most everything else is unavailable to touch and see. After much consideration we chose a phone and they didnt have it and couldnt order it. So we chose another, and they didnt have it and couldnt order it. Really hard on consumers when they advertise phones and then those phones dont seem to exist.

Scott was knowledgeable and not pushy.

Excellent service!

Highly recommend this Verizon store! Way better customer service there than other Verizon stores Ive been to

Excellent customer service and very knowledgeable agents available to help me.

THIS STORE IS CLOSED

The employees are absolutely the most knowledgeable and helpful people Ive ever had the pleasure to deal with.

Terrible customer service. I came here, got a $35 glass screen protector, had an employee put it on, there was still some air on the sides, but he told me to just push them down and it would be fine.It was not fine, the sides of the glass would not go down, so I called the store and asked if I could return it, they said I could exchange it.Then when I go in, some woman (not the guy I talked to on the phone) tells me I can not return or exchange it, even though the product was faulty and one of their employees applied it.Dont buy from here, find a different store who cares about more than taking your money.

Verizon is nothing more than a big corporate money grabber. The staff seemed nice enough but, I am changing my service to Comcast or Sprint. Verizon has no compassion over the passing of your loved ones, they only want money!!!

Great service at this location. They helped me sort out a phone issue. Very helpful staff.

Customer service was great and very professional in getting us the products that we needed.

Great staff I believe her name was Kara the manager and her staff delivered what I needed and got me out the store quicklyGreat customer service thank you

Helpful, but the lack of continuity between the companys website (and customer service) vs the stores is annoying. Price and other deals should be the same at both the official VZW site and stores. At least returning items and some other things are still interchangeable... But the rest is a headacheEdit: Thank you. Its not your fault, nor is it the fault of this particular store. Your store (in particular) is great, and all the employees have been more knowledgeable than most. Its simply the lack of continuity (a decision made by the corporation) that is the problem. Which is clearly something you have no control over.Store = 🌟🌟🌟🌟🌟Corporate Policy = 🌟🌟

Took Galaxy S8+ in because it said Mobil Network not available. After 30 minutes they determined it was most likely a hardware issue and not a SIM card issue. The best recommendation the person gave was, go to best buy because sometimes they have Samsung reps available. The person who tried to help me was very courteous. My only problem is the end result: Leaving with a still defective device that I purchased online from Verizon. I am VERY unhappy at Verizon.

Great staff. They helped m

Does not appear to be open.

Best cell phone store experience I have ever h had! Knowledgeable friendly staff! Malik took great care of me!

I came in to find if they could do anything about my Galaxy 6. It had locked up and they basically told me that its too bad I didnt buy the insurance and that I should look into having Samsung fix it. They made me feel like a sucker. I will not be visiting that store again. They did not suggest hooking up my old phone in the meantime...they just want to sell phones and to Hell with customer service.

Malik was best sales rep Ive had here. Extremely knowledgeable and pleasant. If he isnt a manager......He should be!

Good service went in for a quick plan inquiry.

Walked into this store and ask the guy to help me set up parental restrictions he said hes not there for that,what are you here for sales so you can get your percentage dont recommend this store rhere are other stores that help so much better.Ben with Verizon for 10 years this is the worst store ive ever walked into.

Parking is good, people are friendly enough. Guess I need to get use to companies not carring about loyalty from customers. But as far as a cellphone companies go well I guess they are all about the same

Spock to 2 guys that came out side and both are Very Rude.

This may not be the closest VZ location for me, but its the location where the reps know what to do, or if they dont, they find someone who does. Whether Im in the market for a new phone or having trouble with an existing phone, the folks at this outlet have helped me, satisfactorily, every time.

Help me with my bill he was able to get thru and know all about the bill. And was able my daughters phone.

Arrived with 1 personal waiting ahead of me. 2 people after me were waited on first. Wow! Talk about bad customer service. Drove 45 minutes to go to an actual Verizon store. Total waste of time! Hoping they work on commission.

I made a quick purchase here while on vacation. I was in and out in less than 5 minutes. Quick and exactly what I needed when I needed it.

Had to wait 45 min just for my turn. I understand waiting a little bit but almost an hour to be helped is ridiculous!

Ordered a new phone online for instore pick up. Got it all set up had issues with the phone connecting to the network. End up spending and over an hour with Verizon support ( they were amazing). Told me I had to exchange it. Went back there was a huge line .explakbed my situation to the sales staff and asked to speak to the manager because all I was doing was exchanging the phone. They had 2 managers on staff Kevin and Dustin. Waiting over 20 mins. They never came out. Ended up leaving with an expensive paper weight at this point. Called Verizon support ended up getting resolved. Turns out that they were all sold out of my phone . All they had to do was inform me that they were our and take 2 seconds out of their day instead of ignore me. Kevin and Dustin you shouldnt be a manger.

Wait time was about an hour or more. However, the best phone reception service!

Can’t even properly exchange/return devices that are completely unopened. Takes the entire day for them to tell you to just call costumer service and have them send you a return label to ship to warehouse.

Less than helpful when attempting to upgrade a device

Thank you Jessica for all of your help and patience

Store associates apparently cant take care of customers in ordand was yelled to when I walked into the store. I wont be coming back if I have to drive thirty minutes out of my way.

This is the only Verizon store I would go do my phone shopping. David is the best salesperson.

This is literally the only Verizon store I will go to its also a corporate store so its the most helpful and the people that work there are awesome and very helpful.

Had to go into the store today to have them put on an invisible shield replacement for my pixel 3xl. The gal was very nice and helpful in doing so.

I loved the service at this location. I walked in with a problem and walked out a happy customer. Thank you for helping me.

Not eager to sell you anything but what theyre promoting. We went in with a very specific model in mind and got ho-hum service.

Super helpful employees help make the buying experience enjoyable.

Excellent service!

I had to head in the store last minute before close and the staff didnt show any concerns that my issue Heald them over an extra 45m. They knew their stuff and was made my phone issues go away!

Very professional! Easy to deal with and love their service!!!

Long time customer. Professional service.

Swaped phones. In and out in 5 mins. Excellent customer service!

Terrible service. Salesmen kept excessively pushing products that I didnt need. And once I got my phone he put the screen protector on wrong. Instead of admitting responsibility, he said that was the way they were made and that the adhesive will lay down in two days. He proceeded to put a protector on another phone and when I asked why that worked perfectly he just walked away. I came back a few days later and a saleswomen told me that with the curvature of the phone this happens sometimes. When I told her about how I witnessed the man put one on perfectly she told me she couldnt help me and that I had to order a new glass protector. Very dissapointed in the quality of service giving the fact of the cost of products.

Best service money can buy

Friendly staff but not super knowledgeable on their sales/pricing or technology. At least they were not very forth coming about the information. No baby changing stations in the bathrooms so I had to change by infant on a travel changing pad on the ground.

Super helpful, Easy to work with and great prices

Unbelievably nice and knowledgeable staff.. they always have what you need in stock if not Ill get it for you the next day

Long waits & takes forever. They are great while youre there but dont answer after...

Neat, clean, well organized but above all the service is very good. Salesperson knew what he was talking about.

Pretty good crew dispite the typical long wait.

They are always very helpful.

Had to wait 30 minutes with my girlfriend just to get a copy of her bill. ILL NEVER GO BACK IN THERE AGAIN!! IM A SPRINT CUSTOMER.

It was a good experience although I didnt get any special deal considering Ive been with Verizon over 15 years. I had gotten a new phone.

Clinton the sales guy did a great job thank you sir

Stopped in one and one half hours before closing. By 5 minutes before closing they finally got to me. Woman could care less to help me and it was obvious I was holding her up getting out of there. Galaxy s6 died 5 days out of warranty. All she would tell me it sucks you didnt buy the protection plan. Left pissed off and called Verizon and they replaced my phone overnight. This location needs to improve their customer service.

Everytime myself and my wife have visited this location we ar3nt even acknowledged for at least a half hour. They treat people as if they dont matter and try to push you out just as soon as they finally get around to working with you. The team members were snotty and acted like we werent any type of priority. I have since started buying our phones directly from Verizon online. This place needs a corporate review as they have poor customer service.

Love this Verizon store, always helpful and friendly.

New phone and number, iPad half off. Very helpful and pleasant staff.

Very friendly staff, helpful and had answers for me.

Everytime I go in this store, the people are rude, the wait is astronomical, and they alway seem to mess some part of your order up. In fact, they have NEVER gotten it right yet!!! None of them seem to know, or even care much about thier job. Simple thing as a phone case, got home, wrong size, NOT for my phone. Guess I will need to micro manage even the simplest of tasks from there, smdh. This will be my 3rd trip back for thier mistake. Over it!

1 star, because I couldnt put zero. I couldnt convince the manager to politley stop serving my father who has dementia.

Great and Fast service

Great service ANYWHERE

Worst customer service Ive ever had. Left bubbles on my screen protector and said they couldnt do anything about it. Failed to set up my voicemail and told me to call tech services and took over two hours to transfer my files from old phone to new phone yet corrupted my SD card in the process.